ezyVet

Pros

Being able to customize the software and use it to my needs was very important to us.

Cons

The set-up process takes a lot of time but is worth the effort. If you put in the time and energy your go-live day will be much smoother.

Pros

- Amount of personalization that could be done
- Removal of redundancy for invoicing - no missed charges as items in record go to invoice directly
- Cloud based - safe from ransomware
- integrations available for test requests and results
- online client booking
- texting and emailing client from in program
- Great tech support at all hours
- thorough training during program set up

Cons

- Newness means a lot of other programs don’t integrate with it, yeT (and May net ever)
Lots of difficulty getting systems integrated Initially, but once they were, they worked well
- Costs per text through program Adds up fast
- Training videos went too fast for staff to easily follow during training of new employees
- Fact that programs like Smart Flow work with EzyVet, but are not part of it so have separate monthly fees. We are a small practice and can see value in Smart Glow, but due to small practice so ze, it is not worth the additional expense.

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Pros

Cloud based and their fluff up talk about how they are staying in front of the market place, customer support, ease of use, etc.

Cons

Everything. False promises of being a easy software to integrate with other software providers using their API integration. They are very restrictive on who they will actually integrate with, they hold your database hostage. Customer support is awful, most of the ones you talk to is there first day with no training. Wellness plan management is a nightmare. This list could go on and on. Stay away.

Pros

Thank god for the cloud! I can write notes and arrange prescriptions from home, the local cafe, hiking in a park, or anywhere that I have internet access. I'm no longer chained to my desk in the clinic.

The integration with our send-out reference laboratories and in house lab machines and xrays is great, as the integration with SmartFlow makes streamlining workflow and capturing charges for surgeries and hospitalized patients so much easier.

Emailing and texting directly from the software is a great feature, no need to re-write the whole conversation down into the medical record.

Automated appointment reminders by SMS are sent daily and when owners reply, their appointment is automatically confirmed in the schedule - saving so much time for reception and resulting in so many fewer no-shows.

The online client portal allows people to make appointments themselves, check their pet's vaccine status, tracks their weight and vitals for every appointment, and displays all medication history and client handouts as well as any other parts of the medical record that we want to share.

Updates are frequent and they're very responsive to suggestions for feature upgrades.

The support is incredible. They probably know me by name after all the calls I've made over the past 2 years, but there's only been a couple of times they couldn't find a solution for me.

And it's beautiful to look at!

Cons

The written help guide isn't great so if I can't figure out how to do something I need to call in or request a ticket.

The formatting options for emails and documents are pretty basic. Inserting jpgs into a document is time consuming and not very user friendly. Pdfs cannot be uploaded as a document template without converting each page into a separate jpg.

Last time I checked, the dental chart didn't count as part of the medical record - not great when you're sending records to other clinics.

Currently, although SMS text replies are automatically imported into the medical record, email replies are not. However I understand they are working on this, yay!

Pros

I like that it’s intuitive, 100% cloud-based, has several integrations that we use daily and is constantly updating the functionality and ease of use. The reminder system and now added telemedicine functionality really set it apart. I also like that we can text clients and if they text back it goes directly into the clinical record. Several recommendations that we have suggested, they have implemented. I can also get a human being on the phone 24/7/365, which is unheard of for most EMRs. A+++

Cons

Occasional slowness and the number of communications that can be sent cap out at about 1 per every 15 seconds. For a company of almost 300 people who send thousands of reminders per day, it can cause a significant delay. The inability to trend blood values is also disappointing. Our previous software allowed us to do it, but ezyVet can’t at this time. The reporting functionalist also leaves a lot to be desired, but they are working on improving that as well. You can’t data mine very easily. If a particular word is mentioned in a clinical record, there isn’t an easy way to find all of the records with that word unless you take the time to tag each record.