Smartsheet

An online work execution platform for any size organization.

4.4 /5 (1563 reviews) Write a Review!

Smartsheet Overview

What is Smartsheet?

Smartsheet is a SaaS, enterprise-ready cloud app for work management and collaboration, trusted by more than 80,000 businesses and millions of users in over 175 countries.

Regarded for its online project management, collaboration, and file sharing features, Smartsheet's intuitive spreadsheet-like app is used broadly to track and manage diverse types of work including: team projects and task lists, customer information, sales pipelines, event schedules, and business processes. The Smartsheet platform offers tools for workflow automation, content collaboration, forms management, project management, activity logging, scheduling, real time data tracking, and more.

Customers can access their accounts online or through integrations with leading web services. Smartsheet is a top-rated online project management solution for Google Apps and Salesforce, and is also integrated with leading web apps such as Box, Dropbox and Zapier. The Smartsheet API also allows users to integrate the system with their existing workflows.

Since 2006, Smartsheet has established a proven track record for ease of use, security, and system availability. Customers include small and medium businesses, Fortune 500 companies, and academic institutions, as well as local and federal government agencies.

Smartsheet Overview

Pricing

Starting from
$14.00/month

Pricing options

Free Trial
Subscription
Value for money

Plans start at $14.00/mo. (*Users create sheets and decide who and how others can collaborate on them. Collaborators are invited to sheets with edit or view permissions. A user requires a Smartsheet license, collaborators have free access.) Nonprofit, schools, gov't agency receive additional discounts on annual plans.


Smartsheet Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 3 others, India, Japan, Germany
Supported Languages
English, French, German, Italian, Portuguese, Russian, Spanish

Media

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Smartsheet Reviews

Smartsheet Reviews

Overall rating
4.4
/
5
Excellent
854

Very good
563

Average
122

Poor
18

Terrible
6

Value for Money
4.3
Features
4.3
Ease of Use
4.3
Customer Support
4.3
91% recommended this app
Melanie C.

Versatile and Powerful Tool

My company was already using Smartsheet for basic task tracking when I started. Upon discovering how we could use dashboards, our utilization took off! We have now designed solutions for departments company-wide, improving management's visibility to workloads and processes. It's impressive how many problems Smartsheet has been able to solve.


Cory B.

Smartsheet is preferred from multiple fast-moving projects

Satisfied. I manage >25 projects that vary in size and detail. I would not rely on any other project management program that I have used in the past.


Michael J.

I love Smartsheet

While as an overarching company, my employer does not use Smartsheet, I have continued to use it personally on my projects to track progress in simple to update, easy to baseline format. I have used Smartsheet in this fashion for years -- its a much needed tool to keep you my back pocket.


Patrick H.

Solid software for quick and easy spreadsheets & Gantt charts

While I prefer Smartsheet for Gantt charts, or quick and simple spreadsheets due to its ease of use, I have been disappointed with all of the other marketed features, and would recommend Google Sheets in general, since it is similarly collaborative, has better options for in-depth formulas, customizing of sheets and automated emailing with query's and G-script, and is free.


Alasdair D.

Excel on speed

I have a running joke with my colleagues that goes along the lines of "have I told you how much I love smartsheet?" This is generally when I have discovered a new wow feature - e.g. the ability to lock in column formulae. They smile and say "yes you have mentioned it"


Melanie C.
Industry: Hospital & Health Care
Company size: 501-1,000 Employees

Versatile and Powerful Tool

Used Daily for 1+ year
Reviewed on 06/12/2019
Review Source: Capterra

My company was already using Smartsheet for basic task tracking when I started. Upon discovering how we could use dashboards, our utilization took off! We have now designed solutions for departments company-wide, improving management's visibility to workloads and processes. It's impressive how many problems Smartsheet has been able to solve.

Pros

- Ease of Use - No need to involve programmers to create custom solutions
- Versatility - customizable sheets and dashboards for different departments and needs
- Support - AMAZING user forum, help pages, support department

Cons

Row and cell link limitations - I bump up against the cell link limitations often, although I can work around them by saving my metrics into multiple sheets.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Cory B.
Industry: Information Technology & Services
Company size: 201-500 Employees

Smartsheet is preferred from multiple fast-moving projects

Used Daily for 2+ years
Reviewed on 28/07/2020
Review Source: Capterra

Satisfied. I manage >25 projects that vary in size and detail. I would not rely on any other project management program that I have used in the past.

Pros

Easy to get in, set up, and maintain small-medium size projects. Quick to learn, easy to use.

Cons

I would like more intelligence around the columns: 1) more specific formatting choices, like setting the duration to hours, separating effort and duration; 2) Predecessor columns that intelligently follow the task, not only the row number.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Michael J.
Industry: Information Technology & Services
Company size: 10,000+ Employees

I love Smartsheet

Used Monthly for 2+ years
Reviewed on 17/11/2020
Review Source: Capterra

While as an overarching company, my employer does not use Smartsheet, I have continued to use it personally on my projects to track progress in simple to update, easy to baseline format. I have used Smartsheet in this fashion for years -- its a much needed tool to keep you my back pocket.

Pros

What I think that Smartsheet really does well is how easy it is to use it. It is very similar in function to Excel, but has a lot of the important features that you need to baseline and track a project of any size. Its a welcome deter from the intensity of other PM software like Microsoft Project, without losing essential functionality.

Cons

Smartsheet is very simple to use - but because of some of that scaled back UI, there is some lost functionality. Some of the tricks and maneuvers you have to pull for things like conditional formatting or cell types can be a bit off-putting. It's also sometimes difficult to tell where user error plays a role in mathematic mistakes. I'd like to see more effort put into these areas.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 10.0/10

Patrick H.
Industry: Construction
Company size: 11-50 Employees

Solid software for quick and easy spreadsheets & Gantt charts

Used Weekly for 2+ years
Reviewed on 15/12/2020
Review Source: Capterra

While I prefer Smartsheet for Gantt charts, or quick and simple spreadsheets due to its ease of use, I have been disappointed with all of the other marketed features, and would recommend Google Sheets in general, since it is similarly collaborative, has better options for in-depth formulas, customizing of sheets and automated emailing with query's and G-script, and is free.

Pros

Smartsheet is my preferred software for Gantt charts, and for quick & simple spreadsheets. The formatting features are especially effective, such as easy indenting and quick checkbox options that can be used with formulas. Gantt charts on Smartsheet are quick and intuitive with all the options I would like to have. Dashboards can be a nice way to have an overview with links to different sheets if you have a project with several documents, and are willing to spend the extra time and money to set it up.

Cons

The big Con with Smartsheet is that it lacks the in-depth features of similar spreadsheet software that is also usually freely available.
Conditional formatting the way you would like it to work can take a surprisingly long time, as it can take many conditions (often one per column per action) to accomplish what you would think would take a handful.
Automatic email sending from sheets sounds great but is still not very fleshed out, and options are pretty limited.
Complex formulas usually need to be done in several hidden columns or they can end up taking large paragraphs of hard-to-edit text and numbers due to lack of formula options. This can also make complicated spreadsheets pretty slow.
Bugs occur infrequently, but make me prefer to double check important sheets.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 3.0/10

Alasdair D.
Industry: Medical Devices
Company size: 2-10 Employees

Excel on speed

Used Daily for 2+ years
Reviewed on 29/12/2020
Review Source: Capterra

I have a running joke with my colleagues that goes along the lines of "have I told you how much I love smartsheet?" This is generally when I have discovered a new wow feature - e.g. the ability to lock in column formulae. They smile and say "yes you have mentioned it"

Pros

It's core infrastructure is very easy to understand. As an accountant I saw a spreadsheet like thing and shouted hurrah I get this. Then I realised that was just a beginning but a beginning that was good because it hooked me. Then I started to get that there are forms and the spreadsheets are really databases in disguise from which you can easily produce reports with no programming skills needed (other than those I knew anyway). Then there are dashboards that you can configure to your own requirements. I particularly love that you can change information on the reports and it changes on the underlying spreadsheets (databases). For one business I worked for I changed what had been a daily and weekend nightmare for the owner into an automated process that took half an hour. Literally life changing for him.

Cons

It's strength is it's weakness. Like a spreadsheet it can be too flexible which can be dangerous if you don't know what you are doing. Other software has guardrails, this doesn't. If you take care it's fine but you can find yourself changing something and it having knock on effects. It's not that the underlying data is compromised by this but the reporting can be. For example if you change the name of a database column the reports won't be able to find it again which means that on the reports and dashboards you find a blank where there should be data. So take care, but if you do, it's magic!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.4/10
Based on 1,563 user ratings
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Smartsheet Pricing

Smartsheet Pricing

Starting from
$14.00/month
Free Trial
Subscription
Value for money

Plans start at $14.00/mo. (*Users create sheets and decide who and how others can collaborate on them. Collaborators are invited to sheets with edit or view permissions. A user requires a Smartsheet license, collaborators have free access.) Nonprofit, schools, gov't agency receive additional discounts on annual plans.

Plans start at $14.00/mo. (*Users create sheets and decide who and how others can collaborate on them. Collaborators are invited to sheets with edit or view permissions. A user requires a Smartsheet license, collaborators have free access.) Nonprofit, schools, gov't agency receive additional discounts on annual plans.

Value for Money
4.3/5
Based on 1,563 user ratings
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Smartsheet Features

Smartsheet Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Collaboration Tools
Drag & Drop Interface
Gantt Charts
Prioritizing
Progress Tracking
Project Management
Project Planning
Project Time Tracking
Project Tracking
Projections
Reporting & Statistics
Task Management
Task Planning
Task Scheduling
Task Tracking
Third Party Integration
Features
4.3/5
Based on 1,563 user ratings
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Categories

Additional information for Smartsheet

Additional information for Smartsheet

Key features of Smartsheet

  • Access control
  • Access via mobile & tablet devices
  • Activity dashboard
  • Activity management
  • Activity tracking
  • Assignment management
  • Attach files & Google Docs to any task (row)
  • Automatic backup
  • Automatic notifications
  • Automatic reminders
  • Calendar management
  • Calendar sync with Google
  • Card view
  • Cell linking
  • Charting
  • Collaboration tools
  • Collaborative review
  • Collaborative workspace
  • Collapsible sub-tasks
  • Commenting
  • Communication management
  • Custom fields
  • Customizable reporting
  • Dashboard creation
  • Data import / export
  • Data sync
  • Deadline tracking
  • Desktop notifications
  • Document management
  • Document review
  • Document storage
  • Drag & drop interface
  • Email alerts
  • Email integration
  • Email invitations & reminders
  • Email notifications
  • Employee management
  • Familiar spreadsheet-like interface
  • Feedback collection
  • File management
  • File sharing
  • Filtered views
  • Flexible: customize your project to work the way you do
  • Forms management
  • Gantt charts
  • Multiple projects
  • Periodic reporting
  • Permission management
  • Prioritizing
  • Project management
  • Project notes
  • Project planning
  • Project time tracking
  • Project tracking
  • Projections
  • Real time data
  • Real time notifications
  • Real time updates
  • Receiving
  • Recourse management
  • SSL security
  • Scheduled reporting
  • Secure data storage
  • Status tracking
  • Task dependencies
  • Task management
  • Task planning
  • Task scheduling
  • Task tracking
  • Template management
  • Third party integration
  • To-do list
  • User activity monitoring
  • View history of changes on any cell
  • Web forms

Benefits

Seamless integration with Google Apps:
- Sign in with your Google account info
- Sync with Google Calendar
- Works with Google Drive: attach Drive files to any row in Smartsheet
- Update project info from Gmail
- Import/Export between Google Spreadsheet and Smartsheet
- Import Google Contacts
- Open attached Microsoft Project and Excel files in Google Drive

Salesforce integration:

Smartsheet and Salesforce work together for ultimate productivity. Link project sheets to Salesforce accounts, contacts, opportunities or cases for real-time collaboration on project status, files, and discussions. Other perks include:
- Single sign-on from Salesforce
- Create new project sheets from Salesforce
- Link to existing project sheets
- Access key project sheets from any Salesforce account, contact, opportunity or case.

Box integration:

Collaboration takes on new meaning with the Smartsheet and Box integration. The cloud apps are easy to use together and offer instant value. Teams can quickly share and collaborate on files related to specific projects with internal staff as well as external teams, including vendors clients and contractors. Some other benefits include:
- Perfect for the Small Teams or Large Enterprise: Smartsheet and Box are easy to use, don't require IT to install or manage, and immediately deliver value to users
- Add Structure, Save Time: Access files from Box in the context of your project or task
- No Need to Upload New Versions: All changes made to documents in Box are instantly available in Smartsheet
- Share Files with Teams Near and Far: Smartsheet's project sharing and row sending capabilities allow you to share files in Box with other team members with a click of the mouse
- A Little or A Lot: Link a specific document - or an entire folder of documents - to your Smartsheet project

Smartsheet FAQs

Smartsheet FAQs

Below are some frequently asked questions for Smartsheet.

Q. What type of pricing plans does Smartsheet offer?

Smartsheet offers the following pricing plans:

Starting from: $14.00/month

Pricing model: Subscription

Free Trial: Available

Plans start at $14.00/mo. (*Users create sheets and decide who and how others can collaborate on them. Collaborators are invited to sheets with edit or view permissions. A user requires a Smartsheet license, collaborators have free access.) Nonprofit, schools, gov't agency receive additional discounts on annual plans.

Q. What are the main features of Smartsheet?

Smartsheet offers the following features:

  • Access control
  • Access via mobile & tablet devices
  • Activity dashboard
  • Activity management
  • Activity tracking
  • Assignment management
  • Attach files & Google Docs to any task (row)
  • Automatic backup
  • Automatic notifications
  • Automatic reminders
  • Calendar management
  • Calendar sync with Google
  • Card view
  • Cell linking
  • Charting
  • Collaboration tools
  • Collaborative review
  • Collaborative workspace
  • Collapsible sub-tasks
  • Commenting
  • Communication management
  • Custom fields
  • Customizable reporting
  • Dashboard creation
  • Data import / export
  • Data sync
  • Deadline tracking
  • Desktop notifications
  • Document management
  • Document review
  • Document storage
  • Drag & drop interface
  • Email alerts
  • Email integration
  • Email invitations & reminders
  • Email notifications
  • Employee management
  • Familiar spreadsheet-like interface
  • Feedback collection
  • File management
  • File sharing
  • Filtered views
  • Flexible: customize your project to work the way you do
  • Forms management
  • Gantt charts
  • Multiple projects
  • Periodic reporting
  • Permission management
  • Prioritizing
  • Project management
  • Project notes
  • Project planning
  • Project time tracking
  • Project tracking
  • Projections
  • Real time data
  • Real time notifications
  • Real time updates
  • Receiving
  • Recourse management
  • SSL security
  • Scheduled reporting
  • Secure data storage
  • Status tracking
  • Task dependencies
  • Task management
  • Task planning
  • Task scheduling
  • Task tracking
  • Template management
  • Third party integration
  • To-do list
  • User activity monitoring
  • View history of changes on any cell
  • Web forms

Q. Who are the typical users of Smartsheet?

Smartsheet has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Q. What languages does Smartsheet support?

Smartsheet supports the following languages:

English, French, German, Italian, Portuguese, Russian, Spanish

Q. Does Smartsheet support mobile devices?

Smartsheet supports the following devices:

Android, iPhone, iPad

Q. What other apps does Smartsheet integrate with?

Smartsheet integrates with the following applications:

Azuqua, Bitium, ClicData, Dropbox Business, Evernote, Klipfolio, Meisterplan, Salesforce Sales Cloud, Slemma, Zapier

Q. What level of support does Smartsheet offer?

Smartsheet offers the following support options:

Online Support, Phone Support, Video Tutorials, Knowledge Base