About User.com

The platform has been designed to deliver modern and user-friendly solutions for business - it’s one interface for the entire company. Marketing, sales and customer service teams from around the world use this software to:

- gain insights about website visitors,
- generate more leads,
- increase sales,
- and streamline internal processes.

Interested in Marketing Automation? Get a free trial. No cc required: https://bit.ly/User-Marketing-Automation

Key benefits of User.com

All the key tools for support, marketing and sales in one place to make sales and communication faster and easier.

Automated, behavior triggered communication lets you completely automate the entire sales process. For example: If one of your visitors uses Spanish and comes from referrer X welcome him with a custom live chat message in Spanish, plus you can even mention the site they came from among many other usage of real time data.

User.com is much cheaper than similar platforms on the market plus a free 14-day trial if you're looking for a new option.

Increase conversion with behavior learning patterns of your users - detect hesitation and approach them in a timely and elegant way.

Detect the most engaged and promising prospects with user scoring. Scoop them off the top and turn them into your promoters.

A powerful all in one solution for anything related to user data. Combine user tracking and integrated live chat and chatbots, marketing automation, call center, help desk, email marketing and more, to accomplish anything you need with powerful and consistent communication across all platforms. Get a free trial: https://bit.ly/User-Marketing-Automation

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

Supported Languages

Arabic, Chinese, Czech, Danish, Dutch and 19 others, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian

Images

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Features

Total features of User.com: 212

  • "What If" Scenarios
  • 2-Way Messaging
  • 360 Degree Feedback Software
  • @mentions
  • A/B Testing
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Applications Management
  • Appointment Management
  • Archiving & Retention
  • Audience Targeting
  • Authentication Software
  • Auto-Responders
  • Automated Responses
  • Automated Routing
  • Automated Scheduling
  • Automatic Lead Distribution
  • Behavior Analytics
  • Behavior Tracking
  • Behavioral Targeting
  • Blended Call Center
  • CAN SPAM Compliance
  • CRM Software
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording Software
  • Call Scripting
  • Campaign Analytics
  • Campaign Management Software
  • Campaign Personalization
  • Campaign Scheduling
  • Campaign Segmentation
  • Canned Responses
  • Cataloging/Categorization
  • Chat Transcript
  • Chat/Messaging
  • Chatbot Software
  • Client Database
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Conditional Logic
  • Configurable Workflow
  • Confirmation/Reminders
  • Contact Database
  • Contact Management Software
  • Content Management System (CMS) Software
  • Conversion Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support Software
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Email Campaign Management
  • Email Distribution
  • Email Management Software
  • Email Marketing Software
  • Email Monitoring
  • Email Response Control
  • Email Templates
  • Email Tracking Software
  • Employee Activity Monitoring
  • Engagement Analytics
  • Event Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Sharing Software
  • File Transfer
  • For Developers
  • Forms Management
  • Full Text Search
  • Geotargeting
  • Help Desk Management
  • Image Library
  • Inbound Call Center
  • Interaction Tracking
  • Interaction Tracking
  • Internal Chat Integration
  • Knowledge Base Management
  • Knowledge Management Software
  • Landing Pages/Web Forms
  • Lead Capture Software
  • Lead Database Integration
  • Lead Distribution
  • Lead Generation Software
  • Lead Management Software
  • Lead Nurturing Software
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • List Management
  • Live Chat Software
  • MMS
  • Manual Dialer
  • Marketing Automation Software
  • Marketing Calendar
  • Mass Texting
  • Message Personalization
  • Mobile Access
  • Mobile Alerts
  • Mobile Coupons
  • Mobile Optimized Emails
  • Mobile Retargeting
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Marketing
  • Multi-Company
  • Multi-Language
  • Multiple User Accounts
  • Multivariate Testing
  • Notification Scheduling
  • Offline Form
  • Outbound Call Center
  • Performance Metrics
  • Personalization and Behavioral Targeting Software
  • Pipeline Management
  • Pipeline Reports
  • Pre-Configured Bot
  • Predictive Analytics Software
  • Proactive Chat
  • Progress Tracking
  • Prospecting Tools
  • Purchasing & Receiving
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Referral Tracking
  • Reminders
  • Remote Support Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Response Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Marketing Managment
  • Sales Analytics
  • Sales Automation
  • Sales Pipeline Management
  • Sales Reports
  • Scheduled Messaging
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Signature Management
  • Social Marketing
  • Social Media Integration
  • Social Promotion
  • Softphone Software
  • Source Tracking
  • Spam Blocker
  • Subscriber Management
  • Summary Reports
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Target Account Identification
  • Task Management Software
  • Template Management
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Time Zone Tracking
  • Transaction History
  • Transcripts/Chat History
  • Transfers/Routing
  • User Management
  • Visitor Management Software
  • Visitor Tracking
  • Visual Analytics
  • Visual Notifications
  • WYSIWYG Editor
  • Web Forms
  • Web Notifications
  • Web-based Deployment
  • Website Integration
  • Website Visitor Tracking
  • Whitelisting/Blacklisting
  • Workflow Management Software
  • eCommerce Management

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Reviews

Overall rating

4.6 /5
(30)
Value for Money
4.6/5
Features
4.5/5
Ease of Use
4.3/5
Customer Support Software
4.8/5

Already have User.com?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 30
Izabela H.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great all-in-one sales and marketing automation tool

Reviewed on 11/12/2020

We are using User.com to welcome, onboard, support and reengage our users and customers.

It's...

We are using User.com to welcome, onboard, support and reengage our users and customers.

It's pretty easy-to-use, therefore we were able to save up time to do other tasks.

I am amazed by the fact, that this tool was able to help us simplify our daily task enormously.

Pros

I just simply love tools that make my life easier! And user.com is definitely one of them! I have everything that I need in one place, and that allows our team to be more organized and user-oriented. We can now focus our energy and resources on our customers, instead of running between different tools and trying to find data. I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.

Cons

Just two extra features in 'Conversations' and it would be ideal:

- possibility to search previous chats by keywords

- would be great if Grammarly could work in the chat (to prevent mistypes in real-time)

Response from User.com

Thanks so much for your thoughts and review Isabela! It's an absolute pleasure to have you as a customer and work together with you and your team at Bouncer!

Jakub N.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 501-1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Magnificent support, and a good product

Reviewed on 11/03/2021

I was truly satisfied we chose User.com. It wasn't easy to learn, but it was a profitable...

I was truly satisfied we chose User.com. It wasn't easy to learn, but it was a profitable investment. Make sure you share your know-how with your team so that you're not the only one who understands what's going on under the hood.

Pros

Well, it's their support. I had to spend dozens of hours configuring it and creating well-working automation rules. At that time, I had lots of questions. Too often I heard "it's not possible at the moment", but many times I got five-star assistance, including some extra debugging and programming tips.
But in fact, the tool itself does its job very well and if I had to choose the app for marketing automation, I would probably pick User.com again. It has many useful features, they are working perfectly.

Cons

It has a quite steep learning curve, so you need to invest some time first to learn what you can and what you can't do. It lacks of some basic functions, like subscription management for email subscribers; it also does not let you copy and paste automation blocks, so you often have click, and click, and click…

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 3.0 /10

Software with a lot of potential but significant number of errors

Reviewed on 10/03/2018

Pros

It surely offers a lot of functions - chat, email campaigns, CRM, marketing automations. It has potential to became an all-in-one platform. Support team, yep, UserEnagages support is AWESOME. Other companies could learn from them.

Cons

UX is simply TERRIBLE, to tell the truth it took me a lot of time to get around some features like sending email campaigns. Mobile app is almost non-functional, so it is safer to assume that there is no mobile app. Web app is SLOW, terribly slow. Chat has a lot of bugs, sometimes it is hard to get ahold which conversation is new.

Response from User.com

Thanks for the feedback!

Over the last two years, we've made vast improvements to UX, mobile, fixing bugs, and speeding up the entire database to make functionality and usability key for our users.

We would love to invite you back to check the software and see what we've done since you last used it. Thanks!

Vanessa D.
Overall rating
  • Industry: Design
  • Company size: 11-50 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Your One Stop Marketing and Management Tool!

Reviewed on 28/12/2020

Pros

So thankful for this tool as it was a huge help in management thus saving a lot of time. Its marketing features are so easy to use and really do the job. I wish I could have discovered this tool sooner. :)

Cons

I'm continuously exploring the other features of User.com and I'm overall happy so far!

Kyrylo T.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Proactive support team

Reviewed on 23/10/2020

Pros

Feature-rich software with great automation potential and superb support team. I was impressed when their customer success officer noticed a technical mistake in my automation setup, notified me, and fixed the issue before it messed up my email campaign.

Cons

User.com automation may be difficult to configure as you need to plan the whole flow ahead. It's not as intuitive as on Intercom, but it can automate more processes in your team and provide you with more insight into the relations with your customers and users.

Response from User.com

Highly appreciate your review and your thoughts about our product Kyrylo including working together on a case study!

It has been fantastic to hear your thoughts and feedback about how you're able to use the platform to save so much time!

Showing 5 reviews of 30 Read all reviews

User.com FAQs

Below are some frequently asked questions for User.com.

User.com offers the following pricing plans:

  • Starting from: $49.00/month
  • Pricing model: Free, Subscription
  • Free Trial: Available

User.com has a completely flexible pricing. You are able to choose the features you actually need. The exact price is calculated based on the number of contacts you have in your database and the features you choose.

We do not have any information about User.com features

User.com has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

User.com supports the following languages:

Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian

User.com supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

User.com integrates with the following applications:

1ShoppingCart, 3dcart, Asgard Scheduling Software, Bigcommerce, CoreCommerce, Drupal, Facebook, FullContact, Gmail, Google Drive, Google Workspace, Intercom, Joomla, Magento Commerce, Mailchimp, Pinnacle Cart, PrestaShop, Salesforce Sales Cloud, Shopify, Slack, Squarespace, Stripe, Trello, Twilio Voice, Twitter, Weebly, Wix, WordPress, Zapier, Zen Cart, ekmPowershop

User.com offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

Related categories

See all software categories found for User.com.