About AzureDesk
AzureDesk is a help desk software for businesses of all sizes. The tool centralizes all customer-facing information and unifies support emails, support tickets and questions coming in from customers via email.
With AzureDesk, businesses can provide their customers with an intelligent knowledge base including a bing type search for self service answer-finding. Azure Desk's self-service customer portal displays trending topics and questions helping users to find the answers that they need, themselves. Should customers be unable to find answers via the customer-facing knowledge base, they can raise a ticket via the AzureDesk portal, email to receive assistance from help desk agents. AzureDesk provides help desk agents with access to an intelligent internal knowledge base, enabling them to answer questions easily.
Free for up to 3 agents, AzureDesk provides a support site with predictive search of all knowledge base, FAQ, topics and articles, delivering result suggestions from the first keystroke. AzureDesk also provides users with visibility of ticket creation time, issue type, issue status, issue priority and so on, for the most effective customer service delivery.
Key benefits of AzureDesk
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Reviews
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- Industry: Printing
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Azure Desk
Reviewed on 30/01/2019
Our main objective is to provide monthly stats for all incidents and problems. We also wanted a...
Our main objective is to provide monthly stats for all incidents and problems. We also wanted a browser-based solution and hopefully a mobile app will arrive soon.
We setup the Service Desk quickly and can report on stats very easily.
Pros
Cloud based and very easy to use. Quick to setup
Cons
More features is always good but they do seem to get added once requested
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
VPN User Review
Reviewed on 26/07/2019
It keeps support tickets reasonably organized
It keeps support tickets reasonably organized
Pros
It's more streamlined than other similar products, in my experience.
Cons
Sometimes certain tickets show up repeatedly in the "unassigned" section.
- Industry: Information Technology & Services
- Company size: Self Employed
- Used for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
AzureDesk Product Review
Reviewed on 06/04/2019
Simple to use , affordable for 1 Man Business or SMB, if mobility is not required.
Simple to use , affordable for 1 Man Business or SMB, if mobility is not required.
Pros
Very simple to setup and use
Useful Knowledge base
Cons
No manual time logging
No Mobile support
- Industry: Media Production
- Company size: 201–500 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Azure Desk
Reviewed on 28/01/2019
Using Azure Desk enables us to effectively manage all IT incidents for over sixty franchisee...
Using Azure Desk enables us to effectively manage all IT incidents for over sixty franchisee operations. We are able to track, monitor and where necessary escalate outstanding tasks and prioritise incidents based on priority levels. The software is very easy to use and we have never experienced any issues or outages to date. We look forward to working with the Azure development team to offer enhancements to what is an excellent software tool.
Pros
Azure Desk is easy to use browser based application. It has a simple to use and intuitive interface to create new incidents, manage existing incidents. Monthly and ad-hoc reporting are easy to run for MI purposes. Another plus point is the ability to update user requests via email during the incident duration.
Cons
Some additional fields would really be useful especially 'Channel' fields which would also assist with better reporting.
Response from AzureDesk
thank you so much
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
AzureDesk
Reviewed on 25/07/2019
We have very pleased with the software and support - at a great price as well!
We have very pleased with the software and support - at a great price as well!
Pros
We were able to institute and bring the software up from ground zero to a useful internal application very quickly. They were able to take a listing of customers and import them for us for ease of data entry which helped a great deal.
Cons
I haven't had any issues to note - so far its been great.
AzureDesk FAQs
Below are some frequently asked questions for AzureDesk.Q. What type of pricing plans does AzureDesk offer?
AzureDesk offers the following pricing plans:
- Starting from: $12.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
AzureDesk offer a limited feature "Free Plan" and a "Plus Plan" which costs from $5/agent per month and includes all the available features
Q. Who are the typical users of AzureDesk?
AzureDesk has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does AzureDesk support?
AzureDesk supports the following languages:
Dutch, English, French, German, Spanish
Q. Does AzureDesk support mobile devices?
AzureDesk supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does AzureDesk integrate with?
AzureDesk integrates with the following applications:
Asana, ChargeDesk, Chatlio, FreshBooks, Jira, Olark, Slack, Smooch
Q. What level of support does AzureDesk offer?
AzureDesk offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
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