About AzureDesk

AzureDesk is a help desk software for businesses of all sizes. The tool centralizes all customer-facing information and unifies support emails, support tickets and questions coming in from customers via email.

With AzureDesk, businesses can provide their customers with an intelligent knowledge base including a bing type search for self service answer-finding. Azure Desk's self-service customer portal displays trending topics and questions helping users to find the answers that they need, themselves. Should customers be unable to find answers via the customer-facing knowledge base, they can raise a ticket via the AzureDesk portal, email to receive assistance from help desk agents. AzureDesk provides help desk agents with access to an intelligent internal knowledge base, enabling them to answer questions easily.

Free for up to 3 agents, AzureDesk provides a support site with predictive search of all knowledge base, FAQ, topics and articles, delivering result suggestions from the first keystroke. AzureDesk also provides users with visibility of ticket creation time, issue type, issue status, issue priority and so on, for the most effective customer service delivery.

Key benefits of AzureDesk

  • Allow customers to first search for support query answers themselves, in AzureDesk's quick search, self-service customer portal.

  • Automatically convert incoming support emails into tickets with AzureDesk.

  • Manage questions, problems, tasks and service requests from their opening to their resolution, updating the customer along the way.

  • Easily convert support requests into JIRA bugs with AzureDesk's built in JIRA integration.

  • Add customers, companies and agents with AzureDesk's administration portal.
  • Third party integrations with Slack,Olark LIVE chat,Asana,Freshbooks,ChargeDesk,Chatlio,JIRA

  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    Dutch, English, French, German, Spanish

    Images

    Ticket Management along with various apps so agent can do the actual job of helping customers to resolve their issues. with all the information at finger tips
    Reporting Dashboard provides you with filter to drill down the details for different metrics.
    Unlimited Mailbox lets a customer add any number of mailbox & all the support emails will be converted into a ticket & will be displayed on Display Ticket Page
    Display Ticket where all the tickets are displayed
    Internal Search Page helps agent to search with n number of possibilities like customer, company, ticket priority, status etc. Agent can also search for comments from comment logs & tickets will be displayed in search results.
    AzureDesk provides a Self Service Portal that answers you customers in your absence. Also dynamic search makes fetches results with ever key stroke keeping customer engaged
    AzureDesk have Tabbed Ticket UI which allows Agent to allow on a multiple ticket at a same time without having too many clicks
    Third party integrations with AzureDesk so agent can make the use of the best available resources
    View 9 more
    AzureDesk video
    AzureDesk screenshot: Ticket Management along with various apps so agent can do the actual job of helping customers to resolve their issues. with all the information at finger tips AzureDesk screenshot: Reporting Dashboard provides you with filter to drill down the details for different metrics. AzureDesk screenshot: Unlimited Mailbox lets a customer add any number of mailbox & all the support emails will be converted into a ticket & will be displayed on Display Ticket Page AzureDesk screenshot: Display Ticket where all the tickets are displayed AzureDesk screenshot: Internal Search Page helps agent to search with n number of possibilities like customer, company, ticket priority, status etc. Agent can also search for comments from comment logs & tickets will be displayed in search results. AzureDesk screenshot: AzureDesk provides a Self Service Portal that answers you customers in your absence. Also dynamic search makes fetches results with ever key stroke keeping customer engaged AzureDesk screenshot: AzureDesk have Tabbed Ticket UI which allows Agent to allow on a multiple ticket at a same time without having too many clicks AzureDesk screenshot: Third party integrations with AzureDesk so agent can make the use of the best available resources

    Features

    Total features of AzureDesk: 38

    • API
    • Activity Management
    • Alerts / Escalation
    • Appointment Management
    • Automated Routing
    • Call Center Management
    • Change Management Software
    • Chat/Messaging
    • Chatbot Software
    • Client Portal
    • Customer Database
    • Customizable Branding
    • Document Storage
    • Email Management Software
    • Email Templates
    • Feedback Management
    • Help Desk Management
    • IT Asset Management Software
    • Incident Management Software
    • Interaction Tracking
    • Knowledge Base Management
    • Live Chat Software
    • Multi-Channel Communication
    • Network Monitoring Software
    • Performance Metrics
    • Question Library
    • Queue Management
    • Real-Time Chat
    • Reporting/Analytics
    • Self Service Portal
    • Service Level Agreement (SLA) Management
    • Social Media Integration
    • Support Ticket Management
    • Surveys & Feedback
    • Third Party Integrations
    • Ticket Management
    • Virtual Assistant
    • Workflow Management Software

    Alternatives

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    4.7
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    Salesforce Service Cloud

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    #2 Alternative to AzureDesk
    Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your...

    DeskPRO

    4.6
    #3 Alternative to AzureDesk
    Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters,...

    Zendesk

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    Reviews

    Overall rating

    4.5 /5
    (48)
    Value for Money
    4.8/5
    Features
    4.3/5
    Ease of Use
    4.6/5
    Customer Support Software
    4.8/5

    Already have AzureDesk?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 48
    Mark P.
    Overall rating
    • Industry: Printing
    • Company size: 201-500 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Azure Desk

    Reviewed on 30/01/2019

    Our main objective is to provide monthly stats for all incidents and problems. We also wanted a...

    Our main objective is to provide monthly stats for all incidents and problems. We also wanted a browser-based solution and hopefully a mobile app will arrive soon.
    We setup the Service Desk quickly and can report on stats very easily.

    Pros

    Cloud based and very easy to use. Quick to setup

    Cons

    More features is always good but they do seem to get added once requested

    Kaitlyn M.
    Overall rating
    • Industry: Computer Software
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 7.0 /10

    VPN User Review

    Reviewed on 26/07/2019

    It keeps support tickets reasonably organized

    It keeps support tickets reasonably organized

    Pros

    It's more streamlined than other similar products, in my experience.

    Cons

    Sometimes certain tickets show up repeatedly in the "unassigned" section.

    Anthony N.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: Self Employed
    • Used Other for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    AzureDesk Product Review

    Reviewed on 06/04/2019

    Simple to use , affordable for 1 Man Business or SMB, if mobility is not required.

    Simple to use , affordable for 1 Man Business or SMB, if mobility is not required.

    Pros

    Very simple to setup and use
    Useful Knowledge base

    Cons

    No manual time logging
    No Mobile support

    Diego Q.
    Overall rating
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    AzureDesk is a software that highlights by its simplicity of use.

    Reviewed on 20/07/2017

    Pros

    AzureDesk is a software that highlights by its simplicity of use.
    After you register, you can start using the product with all its features for only a small fee per agent at month.
    The support team is really helpful, they answer in just a few minutes, and they will give you a free Skype meeting to show you all the features deeply if you need it.
    They have also Support for HTML signatures! A very interesting feature that no others helpdesk software have out there.
    We are really happy with this product after several months of use, it has helped us to organize our support requests and give more control over thems.
    Very recommended for anyone needing a Customer Service and Helpdesk Ticket Software.

    Cons

    Nothing, I like all features of this product including: simplicity of use, small fee per agent at month.

    Michael D.
    Overall rating
    • Industry: Media Production
    • Company size: 201-500 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    Azure Desk

    Reviewed on 28/01/2019

    Using Azure Desk enables us to effectively manage all IT incidents for over sixty franchisee...

    Using Azure Desk enables us to effectively manage all IT incidents for over sixty franchisee operations. We are able to track, monitor and where necessary escalate outstanding tasks and prioritise incidents based on priority levels. The software is very easy to use and we have never experienced any issues or outages to date. We look forward to working with the Azure development team to offer enhancements to what is an excellent software tool.

    Pros

    Azure Desk is easy to use browser based application. It has a simple to use and intuitive interface to create new incidents, manage existing incidents. Monthly and ad-hoc reporting are easy to run for MI purposes. Another plus point is the ability to update user requests via email during the incident duration.

    Cons

    Some additional fields would really be useful especially 'Channel' fields which would also assist with better reporting.

    Response from AzureDesk

    thank you so much

    Showing 5 reviews of 48 Read all reviews

    AzureDesk FAQs

    Below are some frequently asked questions for AzureDesk.

    AzureDesk offers the following pricing plans:

    • Starting from: $5.00/month
    • Pricing model: Free, Subscription
    • Free Trial: Available

    AzureDesk offer a limited feature "Free Plan" and a "Plus Plan" which costs from $5/agent per month and includes all the available features

    We do not have any information about AzureDesk features

    AzureDesk has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

    AzureDesk supports the following languages:

    Dutch, English, French, German, Spanish

    AzureDesk supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    AzureDesk integrates with the following applications:

    Asana, FreshBooks, Jira, Olark, Slack

    AzureDesk offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for AzureDesk.