About JivoChat

JivoChat is a live chat solution for websites offering customizable web and mobile chat widgets, with features including real-time visitor monitoring, pageview histories, email chat transcripts, file transfers, canned responses, customer ratings of service quality, performance reporting, and more. With browser-based, desktop, Android and iOS agent apps available, users can engage and respond to site visitors from anywhere, at any time.

JivoChat’s web and mobile chat widgets are fully customizable, with users able to control all text and translate it into 20 languages, including Chinese, Spanish, French, Portuguese, and more. For sites covering multiple countries, visitor location data can be used to select widget language on a per-visitor basis, and distribute chats between agents. ‘Smart triggers’ can be used to proactively engage customers in chats, with the ability to set rules based on page visits and time on page to trigger specific automated messages.

JivoChat shows users visitor information, including social profiles, page history, referring domains, and details imported through CRM integrations, both before and during chats. Typing insights allow users a ‘sneak peek’ at what a visitor is typing before their message is sent. Hotkeys can also be used to provide a range of canned responses, reducing the time required to finish a conversation.

JivoChat reports on agents’ performance, including the number of chats accepted and rejected, time spent online, average response times, and customer ratings, with transcripts of chats allowing managers full access to all conversations. JivoChat also produces a daily service quality score between 0 and 5, measuring proactive chats, online times, missed chats, customer ratings, and the average time taken for a first reply, and provides suggestions of areas that may require improvement.

Key benefits of JivoChat

  • All text on the chat widget is fully customizable and can be translated into 20 languages.

  • Users can ‘sneak-peek’ at messages visitors are writing, before they are sent.

  • Reports and chat logs give managers an overview of agent performance and service quality.

  • Visitor information including their social profiles, location, pageview history, referring domain, and more, can be accessed in real time.

  • JivoChat automatically provides daily service quality scores between 0 and 5, and suggests areas for improvement.

  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

    Supported Languages

    Chinese, Danish, Dutch, English, Finnish and 9 others, French, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Ukrainian

    Images

    Chat is convenient for delicately accompanying customers on the website
    JivoChat allows users to target site visitors with proactive chat invitations
    View visitor information, including location, social profiles, and click source in a side pane in JivoChat
    JivoChat allows users to view visitors' pageview histories, and 'sneak peek' at the messages being written before they are sent
    JivoChat also offers native iOS and Android agent apps
    Chats in JivoChat are color-coded with different colors for visitor and agent messages
    Visitor locations can be used to target chats and set the language of the JivoChat widget
    JivoChat reports on agent performance, including service quality ratings from customers
    JivoChat also rates service quality on a scale of 0 to 5 and offers suggestions of areas requiring improvement
    View 13 more
    JivoChat video
    JivoChat screenshot: Chat is convenient for delicately accompanying customers on the website JivoChat screenshot: JivoChat allows users to target site visitors with proactive chat invitations JivoChat screenshot: View visitor information, including location, social profiles, and click source in a side pane in JivoChat JivoChat screenshot: JivoChat allows users to view visitors' pageview histories, and 'sneak peek' at the messages being written before they are sent JivoChat screenshot: JivoChat also offers native iOS and Android agent apps JivoChat screenshot: Chats in JivoChat are color-coded with different colors for visitor and agent messages JivoChat screenshot: Visitor locations can be used to target chats and set the language of the JivoChat widget JivoChat screenshot: JivoChat reports on agent performance, including service quality ratings from customers JivoChat screenshot: JivoChat also rates service quality on a scale of 0 to 5 and offers suggestions of areas requiring improvement JivoChat screenshot: JivoChat screenshot: JivoChat screenshot:

    Features

    Total features of JivoChat: 103

    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Alerts / Escalation
    • Alerts/Notifications
    • Anti Spam
    • Applications Management
    • Archiving & Retention
    • Auto-Responders
    • Automatic Call Distribution
    • CRM Software
    • Call Center Management
    • Call Recording Software
    • Call Routing
    • Call Transfer
    • Callback Scheduling
    • Canned Responses
    • Channel Management Software
    • Chat Transcript
    • Chat/Messaging
    • Client Management
    • Collaboration Tools
    • Computer Telephony Integration
    • Contact Management Software
    • Customer Activity Tracking
    • Customer Database
    • Customer History
    • Customizable Branding
    • Customizable Forms
    • Data Import/Export
    • Data Visualization Software
    • Desktop Notifications
    • Email Management Software
    • Employee Profiles
    • Engagement Analytics
    • Event Triggered Actions
    • File Management
    • File Sharing Software
    • File Transfer
    • Geolocation
    • Geotargeting
    • Help Desk Management
    • Historical Reporting
    • IVR / Voice Recognition
    • Inbox Management
    • Interaction Tracking
    • Interactive Content
    • Knowledge Base Management
    • Labeling
    • Lead Capture Software
    • Lead Generation Software
    • Lead Management Software
    • Live Chat Software
    • Location Tracking
    • Mobile Access
    • Monitoring
    • Multi-Channel Communication
    • Multi-Language
    • Multi-Location
    • Offline Form
    • On-Demand Communications
    • Opportunity Management
    • Performance Management
    • Performance Metrics
    • Proactive Chat
    • Quality Control
    • Ratings / Reviews
    • Real Time Analytics
    • Real Time Data
    • Real Time Monitoring
    • Real Time Notifications
    • Real-time Consumer-facing Chat
    • Real-time Updates
    • Referral Tracking
    • Reminders
    • Reporting & Statistics
    • Reporting/Analytics
    • Request Assignment
    • Ring Groups
    • SIP Trunking
    • SSL Security
    • Sales Forecasting Software
    • Search/Filter
    • Social Media Integration
    • Spell Check
    • Summary Reports
    • Support Ticket Management
    • Surveys & Feedback
    • Tagging
    • Task Management Software
    • Third Party Integrations
    • Training Management
    • Transaction History
    • Transcripts/Chat History
    • Transfers/Routing
    • Visitor Tracking
    • Visual Analytics
    • Website Analytics
    • Website Integration
    • Website Visitor Tracking
    • Widgets
    • Workflow Management Software
    • eCommerce Management

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    Reviews

    Overall rating

    4.5 /5
    (53)
    Value for Money
    4.6/5
    Features
    4.5/5
    Ease of Use
    4.6/5
    Customer Support Software
    4.5/5

    Already have JivoChat?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 53
    Laszlo leonardo B.
    Overall rating
    • Industry: Internet
    • Company size: Self Employed
    • Used Daily for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Forget about Chatbots, JivoChat is the real deal

    Reviewed on 04/02/2020

    Super Easy to use, great interface, nice look and feel, simple installation, everybody who has a...

    Super Easy to use, great interface, nice look and feel, simple installation, everybody who has a web page, should also have JivoChat installed.

    Pros

    You get a 14 day free trail, so you can check out the product and even have it like a white Label. The Installation is super simply, it is like setting up your Google Analytics account. The software makes a sound when a new user is entering your Homepage, you can say "Hallo, and tell him if he needs anything you will be here!" This is the future of good running pages, you have to have a super great support, and the people stay longer only because they know, somebody is here to help if you have a special question about a product or service. So you do not need the Facebook Messenger or anything like that, you get a great software from JivoChat. I love it!

    Cons

    Only because there is no German software available because my clients do not speak Englisch that could, but they also have no issues with the Software.

    Tsuji K.
    Overall rating
    • Industry: Retail
    • Company size: Self Employed
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 8.0 /10

    Everything is above average.

    Reviewed on 11/02/2020

    Pros

    JivoChat has all the average features available in a single plan.

    Cons

    No ability to provide customers with references to frequently asked questions. This causes similar questions to be repeated.

    Andrey Y.
    Overall rating
    • Industry: Computer Software
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 4.0 /10

    2+ years with Jivochat

    Reviewed on 16/01/2019

    This would've been a good tool with lots of useful options. However, the issues with this crucially...

    This would've been a good tool with lots of useful options. However, the issues with this crucially important feature are a deal-breaker for us. We wish they got that fixed, so that we could post a better review here

    Pros

    A simple and functional tool that would've been great for any support service, had the developers bothered to fix the issues

    Cons

    All the good things I could've said about Jivochat are outweighed by a crucial flaw in their software that has been there for years.

    When our support agents are not online, we receive offline messages from our customers. These message notifications are directed to our helpdesk tool, the user who's sent it also receives a notification. The problem is that if a user clicks unsubscribe in the notification they receive, the unsubscribe action works both for them and for us, and so after one user unsubscribes, we're also unsubscribed from all the offline message notifications that come from the other users. The messages no longer make it to our support desk, and we cannot process them, and this leads to decrease in customer satisfaction and lost business.

    It is, of course, possible to find all the lost messages in Jivosite admin panel, however, we get hundreds of tickets a day that are processed in our ticketing system. It is very hard to manage tens of offline messages manually in the Jivosite admin panel without creating a ticket.

    We have contacted their support agents time and time again about this, we had to do it three times just this month. Each time they fix this for us and promise that it will never happen again. Each time this does happen again.

    Sadly, we haven't seen any improvement over the two years that we're using Jivosite, and unfortunately, we are already looking at other options.

    Tom W.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    A very good software

    Reviewed on 04/02/2020

    Pros

    We've been looking for a live chat and telephony support system for a long time. They were either really expensive, across two different systems or just not good looking!

    JivoChat is something we fell in love it, with its ease of use (sometimes - find it difficult to find previous chats, etc), the option to integrate wit Apple Business Chat is amazing too - only very few companies support this and it makes our business look so much more professional.

    The telephony side of things is brilliant too, with a wide range of numbers to choose from and the ease to receive a phone call to your phone too. One thing it does need is to have hold music for when customers are waiting, and when the operator puts them on hold - this is a must-have.

    Cons

    The message section where everything goes from live chat and phone calls just looks a little messy. And leaving a chat does not tell the visitor you've left the chat/ended the chat and i't just sometimes a little confusing.

    Roberto M.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    A tool that we can't live without

    Reviewed on 07/08/2020

    Jivochat is our biggest communication funnel right now, most of our leads will contact us first...

    Jivochat is our biggest communication funnel right now, most of our leads will contact us first through our chat, and the flexibility of sharing and transfer information between our people, we cannot see ourselves without it now.

    Pros

    I have been using Jivochat for a couple of years already and I must say that it became an essential tool for our day-to-day business. We love the options of seeing what the user is typing before pressing send, the connection to many third-party tools, and the continuous improvements in functionalities that Jivochat keeps bringing to the table, it makes it the perfect sales tool.

    Cons

    I would like to start seeing more integration possibilities with different platforms, and share of information.

    Showing 5 reviews of 53 Read all reviews

    JivoChat FAQs

    Below are some frequently asked questions for JivoChat.

    JivoChat offers the following pricing plans:

    • Starting from:
    • Pricing model: Free, Subscription, Open Source
    • Free Trial: Available

    14-day free trial, no credit card required. Basic plan: free for up to 5 agents. Professional plan: $13 per agent per month, billed annually.

    We do not have any information about JivoChat features

    JivoChat has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

    JivoChat supports the following languages:

    Chinese, Danish, Dutch, English, Finnish, French, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Ukrainian

    JivoChat supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    JivoChat integrates with the following applications:

    Bigcommerce, Bitrix24, Drupal, Ecwid, Facebook, Freshdesk, Google Analytics, HubSpot CRM, Jira, Joomla, Magento Commerce, Mailchimp, OpenCart, Pipedrive, Salesforce Service Cloud, Shopify, Slack, Squarespace, SugarCRM, Weebly, WordPress, Zapier, Zendesk, Zoho CRM, amoCRM

    JivoChat offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for JivoChat.