About Freshsales
Freshsales is a cloud-based salesforce automation software designed to help businesses manage leads, customer engagement, client relationships, and more via a unified portal. The platform enables organizations to create and monitor sales activities, add custom fields to capture and store customer information, and synchronize data across the entire customer journey, from prospecting to contact and conversion.
Freshsales enables enterprises to define custom rules to automate leads assignment and create and handle marketing campaigns to engage with the target audience. Administrators can categorize contacts’ data using custom criteria, assign leads to teams based on skills or tasks, and update holidays to automatically transfer calls. It also offers other features such as customizable email templates, activity timelines, a built-in phone dialer, product catalog management, and more.
Freshsales lets teams establish custom workflows to automate recurring tasks using event-based triggers and run chat campaigns to interact with the customers. It also supports integration with various third-party applications like QuickBooks, PandaDoc, DocuSign, Xero, and more.
Pricing starting from:
$15.00/month
- Free Version
- Free Trial
- Subscription
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Pricing starting from:
$15.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Freshsales: 151
Alternatives
Comidor
Salesforce Platform
HubSpot Sales Hub
Drip
Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Insurance Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Look at this, and I promise you, you'll forget about SalesForce
Reviewed on 11/10/2018
Before Fresh sales, my team and I were using SalesForce. It was far too messy, complex, and I had...
Before Fresh sales, my team and I were using SalesForce. It was far too messy, complex, and I had more meetings with my team to try and figure out the details in a month than I've had in a quarter!
We decided to take a look at Freshsales when it came out (end of 2016 I believe), mainly because we've been using Fresh Desk for years and wanted to give them a shot. After the demo, it was a no-brainer. Once we got our account, it took me maybe a week to set everything up and we were ready to go. The interface was just so sleek and stripped down of all those unnecessary fields and options. I could see what was happening, when, and finally what to expect (the latter being very important for any sales manager).
Overall, it works just so well for us (small family owned business) and we won't be looking to change anytime soon.
Pros
There's a number of features I like...reporting, email tracking, lead scoring...Sure, some CRMs out there have all these as well, but everything is so darn well packed and easy to use! If I had to choose one, I'd say email tracking. That had helped a lot with follow-ups and our sales funnel in general.
Cons
Can't say there is anything I dislike about the software at present time; it did lack certain features upon release, but the current version has everything we need to take our prospect from point A to point C(lose).
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
FreshSales: An extensive CRM for all your needs
Reviewed on 14/01/2023
I am almost content using Freshsales as all of the parts to my sales cycle can be tracked at one...
I am almost content using Freshsales as all of the parts to my sales cycle can be tracked at one place and also I can just remain on one software throughout the day unless I am prospecting so it makes things very efficient and saves a lot of time. Also, helps me to create a workflow according to my preferences.
Pros
Lead Management and Sales Pipeline Management are the most extensive and exciting features that this product has. You can keep a track of anything and everything throughout the software and also see every individual's progress to further see the projection of organization's upcoming revenue that can be generated.
Cons
Notifications although automated can sometimes be delayed.
- Industry: E-Learning
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 4.0 /10
Freshsales CRM Review
Reviewed on 21/08/2023
Pros
Freshsales has lots of good features, and the price is reasonable compared to others in the market. The customer service and support desk is stellar; they are always available to chat and assist within minutes.
Cons
The product is difficult to navigate and at times feels unintuitive. Sometimes, it feels as if they're relying on excellent customer service to make up for a less usable app. However, they are always growing and sending out updates, so I know they're working on this. If you're willing to learn the interface and deal with some of its quirks, then you'll be rewarded with creative features and excellent customer service. If you want a simple, easy to navigate and use CRM, I would look elsewhere.
- Industry: Events Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
A bland CRM
Reviewed on 14/08/2023
With Freshworks, there are always bugs in the system to fix and improvements to make.
With Freshworks, there are always bugs in the system to fix and improvements to make.
Pros
Features are mostly standard and nothing outstanding
Cons
Support engineers can take months if not a few years to fix the issue.
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Great fit for SMBs looking for their first professional CRM
Reviewed on 29/06/2023
This a cloud-based CRM that includes many features and very useful thinking to turn this solution...
This a cloud-based CRM that includes many features and very useful thinking to turn this solution into a key element of the sales team
Pros
Freshsales is a great tool to start a good CRM effort, it has a lot of useful features that make it a good fit for those starting a professional sales team
Cons
The main thing doesn't work for us on this was the problem integrating with our ERP and we ended to move to a CRM already integrated with our ERP
Freshsales FAQs
Below are some frequently asked questions for Freshsales.Q. What type of pricing plans does Freshsales offer?
Freshsales offers the following pricing plans:
- Starting from: $15.00/month View Pricing Plans
- Pricing model: Free Version, Subscription
- Free Trial: Available
Growth: $15/user/month billed annually (or) $18/user/month billed annually Pro: $39/user/month billed annually (or) $47/user/month billed annually Enterprise: $69/user/month - billed annually (or) $83/user/month billed annually
Q. Who are the typical users of Freshsales?
Freshsales has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Freshsales support?
Freshsales supports the following languages:
Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish, Traditional Chinese
Q. Does Freshsales support mobile devices?
Freshsales supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Freshsales integrate with?
Freshsales integrates with the following applications:
Alfresco Mobile, Asana, Calendly, DocuSign, Freshchat, Freshdesk, Gmail, Google Calendar, Google Workspace, HubSpot CRM, Mailchimp, Meta for Business, Microsoft 365, PandaDoc, QuickBooks Online Advanced, Quickbooks Online, Segment, Slack, Trello, Xero, Zapier
Q. What level of support does Freshsales offer?
Freshsales offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep)
Related categories
See all software categories found for Freshsales.
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