About Freshsales

Freshsales is a cloud-based salesforce automation software designed to help businesses manage leads, customer engagement, client relationships, and more via a unified portal. The platform enables organizations to create and monitor sales activities, add custom fields to capture and store customer information, and synchronize data across the entire customer journey, from prospecting to contact and conversion.

Freshsales enables enterprises to define custom rules to automate leads assignment and create and handle marketing campaigns to engage with the target audience. Administrators can categorize contacts’ data using custom criteria, assign leads to teams based on skills or tasks, and update holidays to automatically transfer calls. It also offers other features such as customizable email templates, activity timelines, a built-in phone dialer, product catalog management, and more.

Freshsales lets teams establish custom workflows to automate recurring tasks using event-based triggers and run chat campaigns to interact with the customers. It also supports integration with various third-party applications like QuickBooks, PandaDoc, DocuSign, Xero, and more.

Pricing starting from:

$15.00/month

  • Free Version
  • Free Trial
  • Subscription

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Argentina, Australia, Austria, Belgium, Bolivia and 37 others

Supported Languages

Dutch, English, French, German, Italian and 5 others

Pricing starting from:

$15.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Freshsales Software - Freshsales contacts landing page
Freshsales Software - Freshsales multi-channel engagement
Freshsales Software - Freshsales built-in phone dialer
Freshsales Software - Freshsales deals page
Freshsales Software - Freshsales Freddy AI next best action recommendations
Freshsales Software - Freshsales Freddy AI Deal Insights
Freshsales Software - Freshsales sales dashboard
Freshsales Software - Freshsales marketing dashboard
Freshsales Software - Freshsales sales forecast
Freshsales Software - Freshsales creating segment
Freshsales Software - Freshsales activities dashboard
Freshsales Software - Freshsales contacts list
Freshsales Software - Freshsales activity timeline
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Freshsales video
Freshsales Software - Freshsales contacts landing page
Freshsales Software - Freshsales multi-channel engagement
Freshsales Software - Freshsales built-in phone dialer
Freshsales Software - Freshsales deals page
Freshsales Software - Freshsales Freddy AI next best action recommendations
Freshsales Software - Freshsales Freddy AI Deal Insights
Freshsales Software - Freshsales sales dashboard
Freshsales Software - Freshsales marketing dashboard
Freshsales Software - Freshsales sales forecast
Freshsales Software - Freshsales creating segment
Freshsales Software - Freshsales activities dashboard
Freshsales Software - Freshsales contacts list
Freshsales Software - Freshsales activity timeline

Features

Total features of Freshsales: 158

  • AB Testing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling Software
  • Audience Targeting
  • Auto-Responders
  • Behavior Tracking
  • Behavioral Analytics
  • Budgeting/Forecasting
  • CAN SPAM Compliance
  • CRM Software
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call List Management
  • Call Logging
  • Call Management
  • Call Recording Software
  • Campaign Management Software
  • Campaign Planning
  • Campaign Segmentation
  • Campaign Tracking
  • Case Notes
  • Cataloging/Categorization
  • Chat/Messaging
  • Click Tracking
  • Client Management
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Conflict Management
  • Contact Database
  • Contact Management Software
  • Contract/License Management
  • Customer Database
  • Customer Engagement Software
  • Customer Service Analytics
  • Customer Social Profiles
  • Customer Support Software
  • Customer Surveys
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Software
  • Data Import/Export
  • Data Management Software
  • Data Visualization Software
  • Deal Management
  • Docket Management
  • Document Management Software
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Electronic Signature
  • Element Analytics
  • Email Campaign Management
  • Email Distribution
  • Email Management Software
  • Email Marketing Software
  • Email Response Control
  • Email Templates
  • Email Tracking Software
  • Event Triggered Actions
  • FAQ
  • Field Sales Management
  • For Financial Institutions
  • For Real Estate
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Funnel Analysis
  • Heatmaps
  • Image Library
  • Interaction Tracking
  • Internal Chat Integration
  • Key Performance Indicators
  • Knowledge Management Software
  • Landing Pages/Web Forms
  • Lead Capture Software
  • Lead Distribution
  • Lead Management Software
  • Lead Nurturing Software
  • Lead Qualification
  • Lead Scoring
  • Lead Segmentation
  • Legal Case Management Software
  • List Management
  • Live Chat Software
  • Location Tracking
  • Marketing Automation Software
  • Marketing Calendar
  • Mobile Access
  • Mobile Optimized Emails
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Currency
  • Multivariate Testing
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics Software
  • Product Catalog
  • Prospecting Tools
  • ROI Tracking
  • Real Time Notifications
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Routing
  • Sales Activity Management
  • Sales Analytics
  • Sales Automation
  • Sales Forecasting Software
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Social Media Integration
  • Source Tracking
  • Spam Blocker
  • Split Testing
  • Statistical Analysis Software
  • Subscriber Management
  • Task Management Software
  • Team Assignments
  • Team Management Software
  • Template Management
  • Templates
  • Territory Management
  • Third Party Integrations
  • Time Tracking Software
  • Visual Analytics
  • Visual Editor
  • WYSIWYG Editor
  • Web Forms
  • Web-based Deployment
  • Website Analytics
  • Website Visitor Tracking
  • Workflow Management Software

Alternatives

Capsule

4.5
#1 Alternative to Freshsales
Capsule is the smart simple online CRM. It's used to build stronger customer relationships, make more sales, save time,...

Zendesk Suite

4.4
#2 Alternative to Freshsales
Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success,...

Comidor

4.9
#3 Alternative to Freshsales
Comidor is the fastest and most efficient way to build and deliver composable business apps.

Salesforce Platform

4.3
#4 Alternative to Freshsales
Salesforce App Cloud is a platform for developing enterprise & customer-facing apps to store data, connect to any...

Reviews

Overall rating

4.5 /5
(568)
Value for Money
4.5/5
Features
4.4/5
Ease of Use
4.4/5
Customer Support Software
4.5/5

Already have Freshsales?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 568
Peter
Overall rating
  • Industry: Insurance Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Look at this, and I promise you, you'll forget about SalesForce

Reviewed on 11/10/2018

Before Fresh sales, my team and I were using SalesForce. It was far too messy, complex, and I had...

Before Fresh sales, my team and I were using SalesForce. It was far too messy, complex, and I had more meetings with my team to try and figure out the details in a month than I've had in a quarter!

We decided to take a look at Freshsales when it came out (end of 2016 I believe), mainly because we've been using Fresh Desk for years and wanted to give them a shot. After the demo, it was a no-brainer. Once we got our account, it took me maybe a week to set everything up and we were ready to go. The interface was just so sleek and stripped down of all those unnecessary fields and options. I could see what was happening, when, and finally what to expect (the latter being very important for any sales manager).

Overall, it works just so well for us (small family owned business) and we won't be looking to change anytime soon.

Pros

There's a number of features I like...reporting, email tracking, lead scoring...Sure, some CRMs out there have all these as well, but everything is so darn well packed and easy to use! If I had to choose one, I'd say email tracking. That had helped a lot with follow-ups and our sales funnel in general.

Cons

Can't say there is anything I dislike about the software at present time; it did lack certain features upon release, but the current version has everything we need to take our prospect from point A to point C(lose).

Tanmayu
Overall rating
  • Industry: Human Resources
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Freshsales

Reviewed on 21/11/2022

The tool we were previously using did not have the option to create deals and manage your revenue...

The tool we were previously using did not have the option to create deals and manage your revenue generation and pipeline, but ever since we have shifted to freshsales, that problem has disappeared. Also, the reporting and the analytics freshsales offers helps us in keeping track of all our data, activity and how we can streamline the process of sales and pipeline management. Other than that we can also create tasks and meetings on the dashboard, but now we have an all one in solution for all of this, thanks to freshsales.

Pros

The interface is really good and the software is very easy to use. You can also run campaigns and sequences on your contacts with freshsales. Deals and pipeline management is very good and you can create all kinds of reports to keep track of everything.

Cons

The onboarding process was a bit longer than expected, and integration with other tools is also a bit difficult. Other than that, there is a monthly limit of only 1000 marketing emails in a month which seems rather wrong and to increase that, you have to pay extra which is a lot.

Alternatives Considered

Zoho CRM

Reasons for Choosing Freshsales

The option of managing deals and pipeline was not available on leadsquared. The interface is very old, and the platform is very slow and laggy.

Switched From

LeadSquared

Reasons for Switching to Freshsales

We liked the interface and the deal and pipeline management dashboard of Freshsales more than that of Zoho.
Verified Reviewer
Overall rating
  • Industry: Renewables & Environment
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 2.0 /10

Lots of issues w/ CRM migration + bugs

Reviewed on 08/03/2019

Overall very disappointed - we have had expensive downtime for our sales team, actual downtime from...

Overall very disappointed - we have had expensive downtime for our sales team, actual downtime from our customers not being able to use our software due to their tracking snippet and hours spent going back and forth with their support team not getting to a resolution. Amazing they have raised so much money and have not been able to address these issues. Doesn't feel like a production ready software product.

Pros

Liked the featureset and price and the fact that they promised full migration support from our previous CRM. Unfortunately it did not turn out as advertised.

Cons

During the sales process I was told that they would provide full service assistance with migrating us from a previous CRM and this was a big reason why we picked Freshsales after a through search across the options in the market. They told us it would be completed by a certain date and then missed the deadline - my sales team had no CRM for over a week and was logging all their notes in spreadsheets! Then when the incomplete data showed up, we were missing the dates of actions along with whole categories of actions. I'm writing this 5mo later and after working with multiple support personnel from Freshsales this is still not resolved. We've also had issues with bugs in the software including their snippet which tracks website actions blocking folks from being able to login to our software 2x. Twice we've had slow performance on our web app reported (we run a software company) and our engineering team has troubleshot and pinpointed the Freshsales snippet as the source of the problem. The call feature with call recording is not usable with customers reporting choppy connection / poor connection on over 50% of calls. Numerous small bugs found in the software that affect usabiilty. We build software and it's very clear that they need improvements to their software testing process and less overpromising from their support team.

Syed
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Freshsales CRM

Reviewed on 13/01/2023

Overall powerful tool to setup your CRM , you can see complete picture of sales activities for...

Overall powerful tool to setup your CRM , you can see complete picture of sales activities for sales team, sales manager and management.Territory based setup is strong tool to monitor territory based sales

Pros

Very powerful integrated crm tool swhich contain complete package of contacts, sales lead , clients, marketing campaigns, email campaigns , chat and additionally integrated with freshdesk ticketing system

Cons

Reporting is bit weak, like some text fields which are required in reporting for management are not part of this , some field are not editable for GCC market like VAT is tax in crm and we cannot change it to VAT

Humberto
Overall rating
  • Industry: Cosmetics
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

If you need support, look elsewhere

Reviewed on 17/03/2021

In short, great app, downright awful support

In short, great app, downright awful support

Pros

Very easy to implement. Currently using FreshDesk, FreshCaller and FreshSales. Great integration, everything works quite well.

Cons

As long as you do not need help from support, you will be fine. Every time that I have contacted support it has unfortunately been very disappointing. Even the most basic question takes an inordinate amount of time to get a response. Specific issue on FreshSales that really was upsetting is the fact that under the blossom program you get absolutely no reports, zero. In order to get reports, you have to upgrade to the next plan, garden. The cost per user goes from 12 to 25 if you are on the annual plan or 19 to 35 on the monthly. It is really hard to understand why some basic reports were not provided under blossom. Yes, the app is very useable without reports, however, if you are managing a team and want to see data across users, forget about it. You need reports and will have to migrate to the next plan up. I cannot stress the fact that the support is just simply not a priority for them, for many folks this could be the one thing that will force them to look somewhere else.

Alternatives Considered

Salesforce Platform and Zendesk Suite

Reasons for Switching to Freshsales

The decision to choose freshworks was for most part driving by cost.
Showing 5 reviews of 568 Read all reviews

Freshsales FAQs

Below are some frequently asked questions for Freshsales.

Freshsales offers the following pricing plans:

  • Starting from: $15.00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

Growth: $15/user/month billed annually (or) $18/user/month billed annually The Growth Plan is free for up to 3 users. Pro: $39/user/month billed annually (or) $47/user/month billed annually Enterprise: $69/user/month - billed annually (or) $83/user/month billed annually

Freshsales has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Freshsales supports the following languages:

Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish, Traditional Chinese

Freshsales supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Freshsales integrates with the following applications:

Alfresco Mobile, Asana, Calendly, DocuSign, Freshchat, Freshdesk, Gmail, Google Calendar, Google Workspace, HubSpot CRM, Mailchimp, Meta for Business, Microsoft 365, PandaDoc, QuickBooks Online Advanced, Quickbooks Online, Segment, Slack, Trello, Xero, Zapier

Freshsales offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep)

Related categories

See all software categories found for Freshsales.