About ServiceTitan

ServiceTitan is the premier field service management system that offers an all-in-one web-based solution for running your business. ServiceTitan also offers an award-winning tablet app to give your technicians the tools they need to complete jobs and get the most value out of each customer. Imagine seamlessly scheduling and dispatching calls, invoicing customers, processing payments in the field, pulling reports on your business performance, and analyzing your sales patterns with one single software solution.

Use ServiceTitan to track the performance of your technicians and comfort advisers, including the use of leaderboards to encourage competition and drive more sales. Our software will pinpoint areas of your business that can be improved, including how to identify specific training for your staff. Track which marketing channels are driving phone calls to help you get the most return on your investment. ServiceTitan also supports tracking unsold estimates, ensuring you never leave any revenue on the table. All of this, and more, comes right out of the box.

ServiceTitan critically supports your techs in the field using either Android or iOS tablets that allow them to view their assigned jobs, provides full GPS support to get them to the job on time, automatic job status updates so you never have to guestimate how long a job took, view and add customer notes, create invoices, collect signatures and payment in the field, and give your customers the ability to see where the tech is and what they look like, adding that extra layer of trust and professionalism. ServiceTitan also supports two-way SMS messaging between dispatchers and technicians, along with full job audit trails that let you find inefficiencies and even create custom workflows. Never miss any details with scheduled custom reports, and set alerts for cancelled jobs and unbooked calls. Schedule a demo and learn more about how ServiceTitan can revolutionize your business!

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Key benefits of ServiceTitan

  • Technicians’ sales performance is automatically tracked, and leaderboards can be used to motivate improvements in performance.

  • Phone call conversions can be monitored, and unbooked calls reviewed to recognize missed opportunities and to identify staff in need of training.

  • Track ROI and revenue for each campaign, with the campaign that generated each call automatically identified without needing to ask customers.

  • Mobile app enables technicians to access their assigned jobs, view driving directions, update notes on service calls, generate invoices, process payments, and collect customer signatures.

  • Set up executive workflows, schedule reports, and configure alerts for cancelled jobs or unbooked calls.

  • Devices

    Business size

    S M L

    Markets

    Canada, United States

    Supported Languages

    English

    Pricing starting from:

    N/A

    • Free Version
    • Free Trial
    • Subscription

    Images

    ServiceTitan Software - ServiceTitan job tracking
    ServiceTitan Software - ServiceTitan schedules
    ServiceTitan Software - ServiceTitan integration
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    Features

    Total features of ServiceTitan: 122

    • API
    • Accounting Integration
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Notifications
    • Appointment Scheduling Software
    • Audit Management
    • Audit Trail
    • Automated Scheduling
    • Bid Management
    • Billing & Invoicing
    • Budget Tracking/Job Costing
    • Budgeting/Forecasting
    • CRM Software
    • Calendar Management
    • Calendar/Reminder System
    • Change Order Management
    • Chemical Usage Tracking
    • Commercial
    • Commercial/Industrial
    • Commission Management
    • Compliance Management
    • Confirmation/Reminders
    • Construction Tracker
    • Contact Database
    • Contact Management Software
    • Contract/License Management
    • Contractor Management Software
    • Cost Database
    • Cost Estimating
    • Cost Tracking
    • Customer Database
    • Customer History
    • Customer Management
    • Customizable Forms
    • Customizable Reports
    • Data Import/Export
    • Dispatch Management
    • Document Management Software
    • Document Storage
    • Electronic Payments
    • Electronic Signature
    • Email Marketing Software
    • Employee Management
    • Employee Scheduling Software
    • Equipment Maintenance Software
    • Equipment Management
    • Equipment Tracking
    • Estimating
    • File Storage
    • Financing Management
    • Fitting Management
    • Fleet Management Software
    • For Commercial and/or Industrial Electrical Contractors
    • For HVAC Companies
    • For Lawn Care
    • For Pest Control Companies
    • For Plumbing Industry
    • Forecasting
    • GPS
    • Groundskeeping Management
    • Inspection Management
    • Inventory Control Software
    • Inventory Management Software
    • Inventory Tracking
    • Invoice Management
    • Irrigation Tracking
    • Job Costing Software
    • Job Management
    • Job Scheduling
    • Labor Rates
    • Lead Management Software
    • Location Tracking
    • Maintenance Scheduling
    • Mobile Access
    • Mobile App
    • Monitoring
    • Multi-Location
    • Online Booking
    • Online Time Clock
    • Payment Collection in the Field
    • Payment Processing Software
    • Payroll Management
    • Pest Activity Tracking
    • Pesticide Usage Tracking
    • Photo Capture
    • Preventive Maintenance Software
    • Progress Reports
    • Project Billing
    • Project Management Software
    • Project Tracking Software
    • Purchase Order Management
    • QuickBooks Integration
    • Quotes/Estimates
    • Real Time Data
    • Real Time Reporting
    • Real-time Scheduling
    • Real-time Updates
    • Recurring Appointments
    • Reporting & Statistics
    • Reporting/Analytics
    • Residential
    • Resource Scheduling
    • Routing
    • SMS Messaging
    • Sales Approval
    • Sales Pipeline Management
    • Sales Reports
    • Scheduling Software
    • Self Service Portal
    • Service History
    • Supplier Management
    • Takeoff Software
    • Task Management Software
    • Technician Management
    • Third Party Integrations
    • Time Tracking Software
    • Timesheet Management
    • Warranty Tracking
    • Website Integration
    • Work Order Creation
    • Workflow Management Software

    Alternatives

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    Reviews

    Overall rating

    4.5 /5
    (176)
    Value for Money
    3.9/5
    Features
    4.3/5
    Ease of Use
    4.3/5
    Customer Support Software
    4.5/5

    Already have ServiceTitan?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 176
    Marlin C.
    Overall rating
    • Industry: Construction
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Best in the biz

    Reviewed on 07/05/2019

    It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.

    It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.

    Pros

    Feature set and workflows are the best in the industry. Support is top notch. Software is reliable. The pages just load in a snap unlike our last software.

    Cons

    Like any software change, it was a learning curve. But our success team helps us use the software efficiently and answer any questions we have.

    Alternatives Considered

    FieldEdge

    Reasons for Switching to ServiceTitan

    Reliability and responsiveness of the software. ServiceTitan wins hands down.

    Response from ServiceTitan

    Thank you for taking time to review ServiceTitan and for being a customer. We built ServiceTitan to help contractors like you run their business more successfully.

    We look forward to celebrating all of your future successes.

    Chloe D.
    Overall rating
    • Industry: Individual & Family Services
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Its Because of ServiceTitan

    Reviewed on 14/04/2021

    Pros

    Success Manager is absolutely amazing! Her name is Ari and she goes above and beyond for our company when it comes to adding additional features that aren't a part of the default software. Love ServiceTitan and all that it has to offer.

    Cons

    You do have to put time into the software. However, if you do take the time, learn the features, build out the process, and implement it, then you can take your business to the next level.

    Response from ServiceTitan

    Wow, thank you for sharing this feedback and congrats on all the success you are seeing! At ServiceTitan, we're truly humbled to be a part of our customers' success stories and reviews like this one remind us that our hard work towards supporting tradespeople and service professionals can really pay off. Thanks for choosing ServiceTitan and for sharing this experience with us.

    Spencer K.
    Overall rating
    • Industry: Consumer Services
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 1.0 /10

    I was told that we we need to revise our business model. WHAT?!

    Reviewed on 01/06/2017

    Stay away if you are a person who values customer service and being treated with respect. After...

    Stay away if you are a person who values customer service and being treated with respect. After all you pay their wages.

    Pros

    Lots of features. Some Useless, some not. I can see how the features would work for other companies but for us we ended up turning off a good amount of them as they added a lot of unnecessary steps. They do have good invoicing and job scheduling.

    Cons

    The reason I even decided to write this review (I never write reviews) is because we had subscribed to the Service Titan software and had a pretty good time using it. It seemed to really help us. We got on board with them about a year after they started up. So they were able to work out some bugs in their software and make it at least sustainable. However, they started to do update after update after update. With these updates we got thrown into their "beta testing" without even getting our consent first. We were doing something one way and then they would introduce a new "feature" and it would completely derail our entire process and we would have to start from square one. This happened repeatedly. My second issue with this company is that the designate each company that subscribes to their service what they call a "Success Manager". Which is cool and all but when the success manager knows less about their own software then you do, that's a problem to me. On top of that, the Success Managers we were assigned were rude. The first one was so rude that I requested another because I thought that every time I would talk to this person I would lose my freaking temper and say things that shouldn't be said. So now we get a second Success Manager, which we thought was going to make everything better. Nope. We get this new Success Manager and I mention to her that we have been having an issue with our payroll being reported correctly through Service Titan and we had to do our payroll calculations through an outside software, which wasn't a big deal, it was just an extra step we were trying to avoid. After emailing back and forth and being on phone calls multiple times trying to figure out something that is incredibly simple but they couldn't seem to get their software to do the math, I receive one final phone call. The Success Manager states that she has the answer and all of our payroll problems were solved. Definitely not. She brought us down the completely wrong path and when I told her that isn't what we were trying to do we wanted it done a different way, if possible, her response is, "Well typically companies don't operate their business that way so maybe you should consider restructuring your business model." WHAT?!?! are you kidding me? We have been in business for 60 years and you are going to tell me that because YOU can't figure something out, something that is beyond simple math wise you just have to tell the software to do it for us, that we have to reevaluate our entire business model??? The least she could have done is said something like, "I don't believe our software will do that but let me see what I can do." At least that would have shown some promise.

    That is just the tip of the iceberg but after the multitude of issues we have had with them trying to figure out minor problems and being told, "too bad so sad", I had to write a review. I don't want anyone else to experience what we experienced. We are paying for their wages and they continuously seem like they are trying to get us to cancel. I may be difficult at times and I am completely aware of that, but for things like that to be said regardless of how difficult anyone may be is absolutely ridiculous.

    Verified Reviewer
    Overall rating
    • Industry: Construction
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 7.0 /10

    Service TItan - Windows to Mac for the HVAC world!

    Reviewed on 08/02/2021

    EXCELLENT customer service depending on your CSM. We have had several. Current is based out of ATL...

    EXCELLENT customer service depending on your CSM. We have had several. Current is based out of ATL and they are amazing! Easy to use software, visual and self explanatory. Implementation was smooth but had its share of concerns. I would not import Memberships if I had the chance to do over. It would have been easier for manual import due to revenue recognition issues and membership reporting numbers being inaccurate due to inactive membership types (the imports). Overall great experience tho with the implementation team.

    Pros

    Customer notifications that allowed our clients to see when a tech was in route and location of route. Customer service features, clean, easy to view board and job details can be as detailed or minimal as desired. Ease of function.

    Cons

    Reporting software is slightly lacking. Mobile version is limited for techs on the field. Notifications for reminders are limited to one paragraph/set of content, not different based on business unit. Hardest part - we cannot sell equipment through the system due to the inability for AHRI Matchups.

    Ashley F.
    Overall rating
    • Industry: Construction
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    The best move we've made!

    Reviewed on 12/03/2021

    Overall, the experience has been wonderful, even with some features missing that we feel are...

    Overall, the experience has been wonderful, even with some features missing that we feel are necessary for our workflow. Customer support has been outstanding. I think I've bugged our onboarder [SENSITIVE CONTENT HIDDEN] endlessly, and he has remained extremely patient with me. Emails are answered fairly quickly and zoom appointments are so easy to schedule.

    Pros

    We love that this is a cloud based software that we can access from anywhere. Clients having the ability to pay online and access their past invoices is a HUGE thing for us. The flat rates have photos and descriptions and are consistently updated, as necessary. Manufacturer catalogs can be imported. The software increases accountability for each employee. Auto-reminders can be texted to clients to avoid missed appointments.

    Cons

    With ESC, we could scroll down and see multiple days at a time while on the phone with a customer and trying to schedule them. Now we have to click back and forth between days. The system doesn't seem fully set up for running commercial calls. We work with a handful of commercial property managers, some with dozens of tenants and some with hundreds of tenants. Every now and then, the property manager will call us and say that the tenant is responsible for a certain invoice. In ESC, we had the tenants locations listed under the property management company's account, and we could just change the "bill to" on the invoice to the tenant. In ServiceTitan, supposedly we would have to create a whole new account just for the tenant, to be able to send the bill to them. But then that poses the issue of having two different locations for one tenant, to keep up with. If some calls are run under their own account and some are run for the tenants location under the property managers account, technicians won't be able to see the full history of calls and invoices when they go. Office staff will have to switch back and forth between the two accounts to view all the history. This is a huge issue for us that we hope is remedied soon.

    Alternatives Considered

    FieldEdge

    Reasons for Choosing ServiceTitan

    ESC is not cloud based, did not integrate well with Quickbooks, does not allow clients to pay invoices online, technicians having constant issues with mobile app, etc

    Reasons for Switching to ServiceTitan

    The buy one year, get one year free deal, as well as online reviews that compared ServiceTitan to FieldEdge.

    Response from ServiceTitan

    Thanks for taking the time to share your experience with ServiceTitan, Ashley. We know how valuable improving a businesses' efficiency can beand we're working on even more tools to help supercharge office operations, too! Thank you for continuing to be our industry partner.

    Showing 5 reviews of 176 Read all reviews

    ServiceTitan FAQs

    Below are some frequently asked questions for ServiceTitan.

    ServiceTitan offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Not Available

    Pricing quotes are available on inquiry.

    ServiceTitan has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

    ServiceTitan supports the following languages:

    English

    ServiceTitan supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    ServiceTitan integrates with the following applications:

    ClearPathGPS, QuickBooks Online Advanced, Sage Intacct

    ServiceTitan offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

    Related categories

    See all software categories found for ServiceTitan.