--- description: Detailed reviews on Genesys Cloud CX based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare Genesys Cloud CX with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Genesys Cloud CX Reviews, Prices & Ratings | GetApp UAE 2026 --- Breadcrumb: [Home](/) > [Call Center Software](/directory/275/call-center/software) > [Genesys Cloud CX](/software/104597/genesys-cloud) # Genesys Cloud CX Canonical: https://www.getapp.ae/software/104597/genesys-cloud Page: 1 / 12\ Next: [Next page](https://www.getapp.ae/software/104597/genesys-cloud?page=2) > Genesys Cloud CX is a cloud-native CCaaS platform unifying omnichannel engagement, workforce management, and AI-powered journey. > > Verdict: Rated **4.3/5** by 268 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Genesys Cloud CX \* Unifies customer engagement, workforce engagement management, and journey orchestration in a single platform, eliminating the need for multiple disconnected tools across contact center operations. \* Supports omnichannel interactions across voice, chat, email, and digital channels, allowing contact centers to manage all customer touchpoints from one interface. \* Provides AI-driven routing and automation to match customers with the most suitable agents based on context, skills, and availability. \* Delivers real-time and historical analytics with customizable dashboards, giving supervisors visibility into queue performance, agent activity, and customer satisfaction trends. \* Includes workforce engagement management tools covering scheduling, forecasting, quality monitoring, and coaching to help contact centers maintain staffing efficiency and service consistency. \* Offers journey orchestration capabilities that track and coordinate customer interactions across multiple sessions and channels, supporting continuity in complex service scenarios. \* Provides open APIs and pre-built integrations with CRM, UC, and third-party business systems, allowing organizations to embed contact center functionality into existing technology stacks. \* Scales to support deployments ranging from small teams to large enterprise contact centers, with flexible configuration options for routing, IVR, and agent workflows. \* Delivers cloud-native architecture with high availability design, supporting business continuity requirements for organizations with critical customer service operations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 268 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.0/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Genesys - **Location**: Daly City, US - **Founded**: 1990 ## Commercial Context - **Starting Price**: $75.00 - **Pricing model**: Per User - **Pricing Details**: Cloud 1: $75USD per user, per month (annual payment available) Cloud 2: $110USD per user, per month (annual payment available) Cloud 3: $140USD per user, per month (annual payment available) For enterprise-level planning, please contact Genesys for more information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hindi, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Belgium, Brazil, Canada, Chile, China, Colombia, Czechia, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands and 16 more ## Features - @mentions - AI Copilot - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Monitoring - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Answering Machine Detection - Approval Process Control - Archiving & Retention - Assignment Management - Attendance Management - Auto-Dialer - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer ## Integrations (21 total) - AWS Lambda - Adobe Experience Manager - Agentforce - AnyDesk - Avtex Consulting - Claude - Consilium Software - Databricks - DnA - Facebook Business Suite - Feebak - Instagram for Business - Konnect Insights - Microsoft Power BI - PureSocial ... and 6 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) ## Category - [Call Center Software](https://www.getapp.ae/directory/275/call-center/software) ## Related Categories - [Call Center Software](https://www.getapp.ae/directory/275/call-center/software) - [Contact Center Software](https://www.getapp.ae/directory/593/contact-center/software) - [IVR Software](https://www.getapp.ae/directory/289/ivr/software) - [Live Chat Software](https://www.getapp.ae/directory/561/live-chat/software) - [VoIP Software](https://www.getapp.ae/directory/107/voip/software) ## Alternatives 1. [Ringover](https://www.getapp.ae/software/117547/ringover) — 4.7/5 (887 reviews) 2. [Convoso](https://www.getapp.ae/software/8280/cloud-predictive-dialer) — 4.5/5 (395 reviews) 3. [DialedIn CCaaS](https://www.getapp.ae/software/104279/chasedata) — 4.8/5 (330 reviews) 4. [LiveAgent](https://www.getapp.ae/software/91301/liveagent) — 4.7/5 (1788 reviews) 5. [Readymode](https://www.getapp.ae/software/107701/xencall) — 4.6/5 (144 reviews) ## Reviews ### "Next gen Cotact center solution" — 5.0/5 > **Juan David** | *16 November 2022* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: Its very easy to deploy, with a high quality technology, understand the business requeirements, and its all in one solution. > > **Cons**: A better call recording its required, like a dedicated system (NICE, Verint, RedBox). > > Its a very good product, reduce the chain technology compounds and very easy to use ----- ### "Genesys Cloud make a posiyive difference in customer interactions" — 4.0/5 > **Moe** | *24 April 2025* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: What I like the most about Genesys cloud is that it provides insights and analytics for customer's interaction on the dashboard. > > **Cons**: Being a cloud-native platform, internet connectivity issues occur occasionally causing downtime on chanels. > > Using Genesys Cloud was a nice experience, it is flexible and the real time analytics capability makes it even more enjoyable ----- ### "Genesys review" — 3.0/5 > **Davida** | *24 March 2025* | Insurance Software | Recommendation rating: 9.0/10 > > **Pros**: the interactive face of listening and reading the transcript of calls > > **Cons**: malfunctioning issues with screen capture and transcript ----- ### "Genesys CRM CX Makes the difference" — 5.0/5 > **Alejandra** | *21 January 2025* | Computer & Network Security | Recommendation rating: 9.0/10 > > **Pros**: Fast and easy to implement. Lots of functionality and great APIs to integrate with almost anything. > > **Cons**: Pricing is high. You must do a Business Case to evaluate ROI and TCO. > > Timeline of the project si half the usual timeline from other vendors. Easy to use and intuitive for users. The payback, once implemented, as a multi-channel tool is awesome. ----- ### "Good system for overall use" — 4.0/5 > **Liam** | *25 October 2024* | Insurance Software | Recommendation rating: 7.0/10 > > **Pros**: Modern features and omnicentre. Frequent patch updates. > > **Cons**: Lacks sophisticated outbound dialling. We require reverse priority so newest contact is highest priority but the system struggles with this. > > Largely positive. We have been disappointed with lack of sophistication for outbound dialling campaigns. Given our previous software could deliver this with ease ----- Page: 1 / 12\ Next: [Next page](https://www.getapp.ae/software/104597/genesys-cloud?page=2) ## Links - [View on GetApp](https://www.getapp.ae/software/104597/genesys-cloud) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data