TenFold
About TenFold
Tenfold Next Generation CTI integrates with all major CRMs and Phone Systems. By connecting your phone system to CRM, Tenfold enables you to recognize and respond to your customers at the moment of interaction. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, local presence dialing, and more, Tenfold powers sales, support and service teams to have better customer conversations.
Key features:
• Click-to-dial - Dial out by clicking on any number within your browser or CRM. Click-to-dial eliminates manual dialing and speeds up outbound calling; with support for international country codes and formats.
• Local Presence Dialing - Increase connect rates by presenting a local number on caller IDs.
• Screen Pops & Unified Customer Profile - Immediately recognize customers with a call popup that shows relevant customer information from CRM for both outbound and inbound calls.
• Call Notes & Dispositions - Take notes and log call outcomes right on the popup.
• Automatic Call Logging - Automatically capture and log all call data to CRM, eliminating manual input and improving CRM adoption.
• Natural Language Processing - Automatically transform notes like “follow-up next week” into actionable tasks.
• @mention Task Creation and Notifications - Tag your teammates and create tasks intuitively by using @mention right in the call notes.
Key benefits of TenFold
• Easy implementation
Tenfold works with CRMs seamlessly so you immediately benefit without the need to change your current IT infrastructure.
• Increase productivity
Eliminate inefficient tasks that plague many client-facing teams. With Tenfold, sales, support and service teams use their time to focus on customers and prospects instead of spending a chunk of their day performing administrative tasks.
• Great customer experience
Tenfold arms your sales, support and service teams with contextual customer information for each call so they can provide the best customer experience.
• Make better business decisions
Make the most informed business decisions as Tenfold logs all call data into CRM, increasing data integrity and data volume without needing to rely on personnel to manually log the details of each customer interaction.
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Reviews
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- Industry: Internet
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Great tool for Account Management!
Reviewed on 29/12/2017
Pros
Ability to schedule follow-ups while dispositioning the call improves efficiency!
Having used other programs for calls, Tenfold stands above with little to no degradation of call quality.
Data integration between Salesforce and Tenfold creates a seamless workflow.
Cons
Limited history is shown when going into 'Recent' on the pop-up window. Having used other software applications, honestly there isn't a lot I don't like about Tenfold!
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great product...needs some features.
Reviewed on 30/08/2017
Pros
The sales reps were very friendly and responsive. If I ever had any questions about our account, pricing, etc., the sales team would respond to my e-mails and phone calls within minutes. They even directed my technical questions to their support staff when it was appropriate. There were several times I asked the sales team technical questions and they always connected with the right support technician.
The tech support was very knowledgeable and quick to respond. Any time I had a problem they always had a solution and it was quick to implement.
The software performed as expected. The popups worked most of the time and performance was never laggy.
Cons
There is no ability to customize the popup. It is stuck in one place (bottom right) and can't be moved. Just adding something as simple as being able to move it up and down would make a world of a difference. I don't know how many times the popup got in the way of other information I was trying to look at.
It would, of course, be a much better product if the popup were it's own app that could be docked anywhere on the screen. Tying the popup to Chrome really keeps this software from being the best it could be.
There are no skins, color options, customize options, or anything like that for the popup window. There is nothing you can do to affect how it looks, what information is on it, and where it is docked. Solve those three issues, and you have an amazing tool that is flexible and personable.
- Industry: Internet
- Company size: 5,001–10,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 4.0 /10
Tenfold User
Reviewed on 13/09/2017
Pros
Click to dial is a great feature as well as saving notes for a follow up . I have been using Tenfold at my current job for more than 6 months and I would say it's a great software to use at work.
Cons
Bugs and at times the program being down which slows down production. From my perspective as employee of Wayfair it works well but there are times it can be frustrating.
- Industry: E-Learning
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Tenfold saves me hours a week!
Reviewed on 15/09/2017
Pros
I have used Tenfold for 2 years and love it. It has made my daily tasks more efficient and saves me at least an hour a day. The easy to use pop out makes note taking for calls quick and automatically syncs to SF which allows me to make more dials which equals more sales. Another nice features is the click to dial which allows my X-Lite phone to automatically dial the number also saving me time. I highly recommend Tenfold if you make calls in your line of work. They will not only save you time but make you more money!
Cons
Sometimes the pop out doesn't work and our admin has to restart the program. One suggestion is to be able to make changes to the contact fields without having to go into SF.
- Industry: Publishing
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
A superb tool to make and track official calls.
Reviewed on 06/07/2018
Pros
The application is easy to use. A Great functionality, is another plus. You can track the incoming calls and keep a watch on individual employee’s performance including details like call durations and intervals. The application has integrations with the salesforce, so without even dialling, you automatically get connected with the customers. Even during a call is made, the application enables notes to be entered to the salesforce’s data folder. The customer service team is very responsive, in case of queries be it email or calls, they respond very well. You can get an in-depth idea about your team's productivity. It is simpler to make follow-ups and you can see the previous conversation threads. The additional features like voicemails, special commands help in reducing the time consumption.
Cons
Pop up requires improvement in customization. System crashes occur during the daytime if the calls exceed a limit.
TenFold FAQs
Below are some frequently asked questions for TenFold.Q. What type of pricing plans does TenFold offer?
TenFold offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
Customers need to contact us for pricing details.
Q. Who are the typical users of TenFold?
TenFold has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does TenFold support?
TenFold supports the following languages:
English
Q. Does TenFold support mobile devices?
TenFold supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does TenFold integrate with?
TenFold integrates with the following applications:
3CX, Asterisk, ConnectWise PSA, HubSpot Marketing Hub, Keap, NetSuite, Propertybase Salesforce Edition, Salesforce Sales Cloud, SugarCRM, Vonage Business Communications, Zendesk Suite
Q. What level of support does TenFold offer?
TenFold offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
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