Streamtime

Pros

Comes from designers. It's simple and easy to use. Can get to it anywhere with an internet connection. The user experience is just right for the industry and the tasks I have to carry out. The team regularly ask for feedback and they listen to it. They then action and adapt the software progressively and are alway improving it. There is always training available and support which is prompt and efficient.

Cons

Originally I didn't like how large the header font was on the jobs and quotes etc. However it actually made me think more simplistically about naming conventions of jobs anyway. Plus they have listened to feedback and changed that now so you have options. Being with the system from the start and having been a long term user of the old Filemaker based system I know the company are simply trying to get it right so they do listen and tweak all the time.

Pros

It is made for agencies, covering the core functions requires. The To Dos are genius for setting up your taks for the day and clocking time. The cross linking is very good, they understand the workflow of an agency. We are confident that this software will enable us to grow.

We have looked for a long time to find the right project management tool, there are many that are well rated, and they may do one thing well. But none cover all the core functions required for a design or marketing agency, and deliver them in such a simple, friendly way.

Cons

It has no client portal, but as it has an API we are looking to build our own to complete the system.
There is also a lack of reporting, but again we have used to API to create our own dashboard - to track team time, holidays and efficiencies.

Pros

Organising employees time with per day to-do lists with hour estimates is *brilliant*. We used to rely on Teamweek - which was excellent for high level project tracking. But now when fleshing out project timelines, it automatically sets up peoples weeks for them. Thats what makes Streamtime killer af. The rest of the features just make *that* feature more and more useful and harder to give up.

The integration between all aspects of running our business is *excellent*.

Moving away from detailed time keeping via a timer has been great in many ways and for most of the team means they can focus on the work and drag down work as it's done. However, as we're finding the integration with so many more aspects is so good - and some employees can now track time much easier so do a better job - ironically we're starting to care more about time records than ever before because we can actually make business decisions based on them. (More on that below).

Priorities was the last missing piece that really made it possible to move off almost all other platforms in favour of this as a central tool.

We still use Trello to manage the smaller tasks within a project, we know there are sub tasks but our projects often result in 100s of smaller tasks being made/archived/reassigned so for now we're unable to move to subtasks to do this.

Cons

The performance of the Schedule>To Do view is really problematic but performance on all pages needs work. In particular:

- Scrolling sideways often leads to jumps in whole months when I only wanted to see the next/previous week.
- When I do scroll to the next week/month it often reloads existing tiles and then takes quite a while (rarely less than 5s - we have 100mb/s down and 40mb/s up so our connection isn't the issue.

As someone who spends hours looking at these screen this can be quite irritating.

That said it provides a huge amount of benefit so I put up with that slowness - however I know other people in the team don't use it because it's so slow and they don't use the rest of the product enough to realise the slowness is worth it (quoting, schedule>jobs view, reporting, review time logs etc).

Lists not being reorderable in priorities is quite a pain. I've resorted to adding 2 temporary lists at the start so that if I ever need to add a new column its a heap less work.

I know it's central to your product ethos not to have a timer, and that works really well for most of our staff, but we have 2 people who *want* to use a timer because they personally like to. Not having any timer at all is a bit of a pain and made it **really** ****REALLY**** hard to get them to use the product. We literally ended up looking at alternatives because of this point before I had to make a captains call and so now they use Harvest to track time and then transfer that time into...

Pros

The customer success team are a dream to work with and assist with the setup and ongoings of working with the software. They are always touching base with webinars and deliver them in a friendly and approachable way.

Cons

The only functionality that Streamtime doesn't have (yet) is a way to plug into shared cloud based folders for teams to directly access and communicate with the collateral. They do have a roadmap though that is transparent in what updates are coming up next.

Pros

We were pretty much able to set this up and get it rolled out throughout the studio on our own - that is because it makes sense and it user-friendly. Having used a very complicated system that required hours of training prior to this, this is a massive breath of fresh air. My day to day work is more organised and scheduling work through the studio is easy and we have great visibility on resourcing for weeks to come.

Cons

The integration with Google Calendar could be a little better but I know the guys are looking into this, they seem to regularly update areas of the site so im confident this will improve.