Tidio

Tidio

Communicator for businesses. live chat, messenger and email

About Tidio

Tidio Chat is a web-based live chat software which combines messages from emails, Facebook Messenger, and website chat widgets into a unified agent interface, enabling agents to deal with all customer messages at the same time, with the same tools, regardless of which channel they come in from.

Tidio Chat offers a variety of live chat options, with users able to select from chat widgets, sidebars, and dedicated chat pages, all of which can be customized. Three chat widget styles (classic, modern, and business) are available, and users can customize the popup with different colors, button positions, and editable status messages. The chat pages can also be customized with different background images and welcome messages. Users can also add a custom pre-chat survey to obtain visitors’ names, phone numbers, and email addresses before a chat is started.

Tidio Chat enables users to set up a number of automations to trigger preset actions when a particular condition is fulfilled. Trigger options include a site visitor opening a new page, visiting the site for the first time, returning to the site after a previous visit, and spending a certain amount of time on a single page. The actions which can be triggered include sending chat messages or emails, and adding tags to or removing tags from customer profiles. Tidio Chat’s automations are designed to recognize when customers encounter issues with logging in, form completion, or payment, and react before the customer leaves the website.


Key benefits of Tidio

  • Automation triggers include visitors opening a new page, visiting the site for the first time, returning to the site, spending a certain amount of time on a single page, or when an operator doesn’t respond to a message.

  • Automation actions include sending emails or chat messages, and adding or removing tags from customer profiles.

  • Live chat can be offered as a widget, sidebar, or dedicated page, which can be customized with different colors, button positions, status messages, and display options.

  • Pre-chat surveys can be added to collect visitors’ names, phone numbers, email addresses, and more before a chat starts.

  • Quick responses to common questions can be set up with short messages, links to other content, or full articles, and searched for or selected from a list.

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    Not sure about Tidio? Compare with a popular alternative

    Tidio

    4.7 (438)
    VS.
    Highly reviewed

    Starting Price

    $0.00
    month
    $29.00
    month

    Pricing Options

    Free version
    Free trial
    Free version
    Free trial

    Features

    96
    46

    Integrations

    26
    21

    Ease of Use

    4.6 (438)
    4.5 (6,235)

    Value for Money

    4.5 (438)
    4.3 (6,235)

    Customer Service

    4.6 (438)
    4.4 (6,235)

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    Reviews

    Overall rating

    4.7 /5
    (438)
    Value for Money
    4.5/5
    Features
    4.6/5
    Ease of Use
    4.6/5
    Customer Support Software
    4.6/5

    Already have Tidio?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 438
    Eran
    Overall rating
    • Industry: Design
    • Company size: 2–10 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 9.0 /10

    Best value for money I've seen.

    Reviewed on 14/07/2020

    Love Tidio. I'm just beginning to experience its full power, and they keep adding options!

    Love Tidio. I'm just beginning to experience its full power, and they keep adding options!

    Pros

    Tidio is fully customizable, powerful, and fairly priced. You could easily end up paying 10X on some of the more extortionary chat platforms, without getting any more value.

    Cons

    I really can't think of any complaints. Tidio does the job very well.

    Alternatives Considered

    Drift and HubSpot CRM

    Reasons for Choosing Tidio

    Intercom is always trying to squeeze more money from you. Every new feature costs extra, and they also charge you extra for contacts. The combination of features I use on Tidio would probably cost hundreds of dollars on Intercom, without being any better.

    Switched From

    Intercom

    Reasons for Switching to Tidio

    Value for money

    Response from Tidio

    Thank you so much for the review!
    It motivates us very much, so thank you for the kind words :)

    Tanya
    Overall rating
    • Industry: Events Services
    • Company size: 2–10 Employees
    • Used for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 7.0 /10

    Tidio for online support

    Reviewed on 29/07/2019

    Tidio helped us to engage with our customers and to answer their question which led to more sales.

    Tidio helped us to engage with our customers and to answer their question which led to more sales.

    Pros

    It is easy to install and use, fast customer support helps to deal with your problems quickly. Pricing is also reasonable compared with other software.

    Cons

    Some features are free in different chats but paid in Tidio. Users have to enter their emails which sometimes prevents them to ask any question.

    Alternatives Considered

    Salesboom CRM Suite, BenchmarkONE, and Chatra

    Reasons for Choosing Tidio

    Tidio has a better fit for small and large businesses. Pricing is also better in Tidio as well as customer support.

    Switched From

    BenchmarkONE

    Reasons for Switching to Tidio

    Mainly during the evaluation, we focused on pricing, functionality, and ease of use ratio so that Tidio was ahead of its peers during this evaluation.

    Response from Tidio

    Thank you very much for the review!
    You can turn off the Pre Chat Survey in the Channels section of your Tidio panel, and your visitors won't have to put in their email address :-)
    Have a great day!

    Dominick
    Overall rating
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software

    Looks great on the outside but features not fully completed

    Reviewed on 12/12/2017

    Pros

    The app looks great on the outside: email, chat, Facebook messenger, integrations. But once you fully test the product you notice the many flaws.

    Cons

    1. When a user leaves your page and an operator responds the user will not be notified.
    2. The message box is only refreshed when the page is open, so if a visitor is using multiple tabs they will not receive replies.
    3. Integrations are all manual, which means. You have to reopen all conversations, open the user profile, press the preferences and send the log to the integration. Imagine doing that to your crm, sync app and maybe email list.
    4. I was mainly interested in Helpscout integration, and integration to integrate Facebook messenger with the app I use to manage several email accounts. Turns out, tidio created the integration but they decided not to integrate the mailbox feature. Which means if I send a chat log to help scout it be be places in a random mailbox because their app doesn't specify the mailbox. Explain this to support but got the responds: we're not looking to change integrations.
    5. Validation messages aren't accurate. Sometimes you will get the message 'Saved to integration' or 'Message send' but an error prevented this from completion. I contacted support about this and time and time again there was an excuse but its my believe that I shouldn't have gotten a succes validation message, right. Support simply didn't respond to my question.

    Stephanie
    Overall rating
    • Industry: Computer Software
    • Company size: 2–10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 7.0 /10

    Great Alternative to Intercom

    Reviewed on 21/03/2023

    My experience with them has been great. It's a nice cheap alternative and we look forward to...

    My experience with them has been great. It's a nice cheap alternative and we look forward to watching them grow.

    Pros

    I like how easy it is to use and implement.

    Cons

    It's missing really basic features such as BOLD, ITALICS, and the ability to use hyperlinks. They put too much of an emphasis on bots but not the basics of using a chat program.

    Ciara
    Overall rating
    • Industry: Education Management
    • Company size: 2–10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Definetly worth it compared to similar softwares

    Reviewed on 15/11/2020

    Overall just really great software, the price you pay is well worth what you receive, compared to...

    Overall just really great software, the price you pay is well worth what you receive, compared to what we previously used which was more expensive and had way fewer features and no customisation

    Pros

    Tidio has great reporting and customising features. I find it easier to use than the previous software we were using. I really like how you can customise branding to make it fit in better with your website.

    Cons

    You are unable to view messages from more than 1 website in the same Tidio tab, instead I have to have 2 tabs open to able to receive notifications for both our websites.

    Response from Tidio

    Hi there!

    Thank you so much for your review!
    We are happy to hear that you are finding our product to be easy to use.

    As for handling multiple websites, we can also recommend our Mobile App for one of the projects as an alternative :)

    Have a nice day and stay healthy!

    Showing 5 reviews of 438 Read all reviews

    Tidio FAQs

    Below are some frequently asked questions for Tidio.

    Tidio offers the following pricing plans:

    • Starting from: $0.00/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    From Free Forever Plan to personalized customer experience options

    Tidio has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Tidio supports the following languages:

    Dutch, English, French, German, Italian, Portuguese, Spanish

    Tidio supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Tidio integrates with the following applications:

    Adobe Commerce, Agile CRM, BigCommerce, Campaign Monitor, Capsule, FreshBooks, GetResponse, Google Analytics 360, Highrise, HubSpot CRM, Insightly, Kommo, Mailchimp, Nimble, Pipedrive, PrestaShop, ProProfs Knowledge Base, Shift4Shop, Shopify, Shopify Plus, UserVoice, Wix, WordPress, Zendesk Sell, Zendesk Suite, Zoho CRM

    Tidio offers the following support options:

    Email/Help Desk, Knowledge Base Software, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Tidio.