Tidio

Communicator for businesses. live chat, messenger and email

About Tidio

Tidio Chat is a web-based live chat software which combines messages from emails, Facebook Messenger, and website chat widgets into a unified agent interface, enabling agents to deal with all customer messages at the same time, with the same tools, regardless of which channel they come in from.

Tidio Chat offers a variety of live chat options, with users able to select from chat widgets, sidebars, and dedicated chat pages, all of which can be customized. Three chat widget styles (classic, modern, and business) are available, and users can customize the popup with different colors, button positions, and editable status messages. The chat pages can also be customized with different background images and welcome messages. Users can also add a custom pre-chat survey to obtain visitors’ names, phone numbers, and email addresses before a chat is started.

Tidio Chat enables users to set up a number of automations to trigger preset actions when a particular condition is fulfilled. Trigger options include a site visitor opening a new page, visiting the site for the first time, returning to the site after a previous visit, and spending a certain amount of time on a single page. The actions which can be triggered include sending chat messages or emails, and adding tags to or removing tags from customer profiles. Tidio Chat’s automations are designed to recognize when customers encounter issues with logging in, form completion, or payment, and react before the customer leaves the website.


Key benefits of Tidio

  • Automation triggers include visitors opening a new page, visiting the site for the first time, returning to the site, spending a certain amount of time on a single page, or when an operator doesn’t respond to a message.

  • Automation actions include sending emails or chat messages, and adding or removing tags from customer profiles.

  • Live chat can be offered as a widget, sidebar, or dedicated page, which can be customized with different colors, button positions, status messages, and display options.

  • Pre-chat surveys can be added to collect visitors’ names, phone numbers, email addresses, and more before a chat starts.

  • Quick responses to common questions can be set up with short messages, links to other content, or full articles, and searched for or selected from a list.

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    Not sure about Tidio? Compare with a popular alternative

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    Pricing Options

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    Reviews

    Overall rating

    4.7 /5
    (448)
    Value for Money
    4.5/5
    Features
    4.6/5
    Ease of Use
    4.6/5
    Customer Support Software
    4.6/5

    Already have Tidio?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 448
    Stuart
    Stuart
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2–10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Want leads - Ultimate Support Get Tidio

    Reviewed on 28/05/2019

    We have been a conversion by conversation company since the get-go. Tidio has been our latest...

    We have been a conversion by conversation company since the get-go. Tidio has been our latest secret weapon to talk and help more. Support is incredible the app is lightweight and available on desktop and mobile. We just can't fault it - don't just read this ... go get it! https://www.ckpcreative.com.au/get-tidio

    Pros

    Our Tidio salesperson minds the shop while we get on with running the company... if there is a question beyond our get in touch, we can then fully engage with the site visitor! Or you can have a staff member right there on hand to start that incredible customer experience journey...

    Great coms = even better client experiences. Turn visitors to clients by asking all the right questions - and yes it even has BOTS waaahgt!

    So, get cracking download tidio for free here -> https://www.ckpcreative.com.au/get-tidio

    Cons

    I can find anything to complain about it apart from not having it for the last 10 years

    Response from Tidio

    Wow! Thank you so much, we're really proud!

    Misho
    Overall rating
    • Industry: Financial Services Software
    • Company size: 2–10 Employees
    • Used Daily for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Go Tidio!

    Reviewed on 13/01/2021

    We seamlessly integrated Tidio on our websites and connected to our Facebook pages. We use it as a...

    We seamlessly integrated Tidio on our websites and connected to our Facebook pages. We use it as a multi-channel communication tool for onboarding and customer support purposes.

    Pros

    The integration was as easy as possible. The interface is intuitive and simple to navigate. Chatbots are just amazing! It's so simple to build and launch them.

    Still what we liked the best about Tidio is their customer support. Always there to help, always nice and informative. Love you guys. Go Tidio team!

    Cons

    The only thing I would add are integrations with apps like WhatsApp and Telegram.

    Alternatives Considered

    ManyChat, FreshBooks, and Drift

    Reasons for Choosing Tidio

    In short, Artivechat, while a powerful tool on its own, didn't serve the purposes of our team well. Its interface was unintuitive and the set-up process was tiresome. Plus we realized that we didn't really need an NPL chatbot.

    Switched From

    Activechat

    Reasons for Switching to Tidio

    Simplicity, quality of the customer support, powerful functionality, branding.

    Response from Tidio

    Hi there,

    Thank you so much for the review!

    We recently established a new developers team responsable for new dedicated channels such as WhatsApp, so we hope to expand the pool in the future.

    Thank you once again!

    Moses
    Overall rating
    • Industry: Leisure, Travel & Tourism
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 7.0 /10

    Always responds to customer queries even when we are offline

    Reviewed on 14/12/2022

    Tidio helps us maintain effective communication with our customers. Great product.

    Tidio helps us maintain effective communication with our customers. Great product.

    Pros

    We use Tidio to build chatbots which respond to client questions when certain keywords are included in the questions. We also love the live chat feature which we use to respond to website visitors.

    Cons

    The only thing I dislike about Tidio is that it does't show a queue to the clients to know where they stand when they ask a question on the website.

    Pedro
    Pedro
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2–10 Employees
    • Used Monthly for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 9.0 /10

    A very stable and complete chat platform

    Reviewed on 05/02/2024

    Pros

    It's definitely easy to use and the way a novice user can quickly learn how to setup a chat and even a chatbot it's amazing. We just have to point our customers to Tidio and they do nearly everything themselves.

    Cons

    Prices could eventually be a little bit nicer or the options included in a basic plan could be a little bit better. Other than that, I think there's not much to say.

    Bonnie
    Overall rating
    • Industry: Entertainment
    • Company size: 2–10 Employees
    • Used Daily for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    A must-have for businesses that rely on online sales

    Reviewed on 11/01/2023

    We have used facebook widgets and similar in the past but Tidio has been leaps and bounds ahead of...

    We have used facebook widgets and similar in the past but Tidio has been leaps and bounds ahead of that. The analytics and the tracking of user behavior is on point. The ease of creating chat bots and canned responses and the overall look and presentation of the widget, as well as seamless integration with Wordpress makes us feel like it's going to be great for business. We are still in the free trial and have already received one booking because the customer was able to ask for a discount code through chat. We love it.

    Pros

    I love being able to create our own chat bots to answer customer questions quickly and easily. Being able to track their behaviors, re-marketing return visitors to the site and initiate conversations based on what they are looking at. Many people won't call to ask a question and prefer to chat and being able to have that capability and do it effectively is going to change the way we do our online sales.

    Cons

    The templates have not been entirely helpful for us as we are a unique industry (escape rooms). Most of what I've done I have had to set up manually from scratch. Luckily, that has been pretty easy to do. If it integrated with our booking software Resova it would also open up so much for us.

    Alternatives Considered

    Zipwhip, Facebook Apps and Tabs, and Heymarket

    Reasons for Switching to Tidio

    We saw it used on another business's website and really enjoyed it. Signed up for the free trial and loved ease of use.
    Showing 5 reviews of 448 Read all reviews

    Tidio FAQs

    Below are some frequently asked questions for Tidio.

    Tidio offers the following pricing plans:

    • Starting from: $0.00/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    From Free Forever Plan to personalized customer experience options

    Tidio has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Tidio supports the following languages:

    Dutch, English, French, German, Italian, Portuguese, Spanish

    Tidio supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Tidio integrates with the following applications:

    Adobe Commerce, Agile CRM, BigCommerce, Campaign Monitor by Marigold, Capsule, FreshBooks, GetResponse, Google Analytics 360, Highrise, HubSpot CRM, Insightly, Kommo, Mailchimp, Nimble, Pipedrive, PrestaShop, ProProfs Knowledge Base, Shift4Shop, Shopify, Shopify Plus, UserVoice, Wix, WordPress, Zendesk Sell, Zendesk Suite, Zoho CRM

    Tidio offers the following support options:

    Email/Help Desk, Knowledge Base Software, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Tidio.