About Tidio

Tidio Chat is a web-based live chat software which combines messages from emails, Facebook Messenger, and website chat widgets into a unified agent interface, enabling agents to deal with all customer messages at the same time, with the same tools, regardless of which channel they come in from.

Tidio Chat offers a variety of live chat options, with users able to select from chat widgets, sidebars, and dedicated chat pages, all of which can be customized. Three chat widget styles (classic, modern, and business) are available, and users can customize the popup with different colors, button positions, and editable status messages. The chat pages can also be customized with different background images and welcome messages. Users can also add a custom pre-chat survey to obtain visitors’ names, phone numbers, and email addresses before a chat is started.

Tidio Chat enables users to set up a number of automations to trigger preset actions when a particular condition is fulfilled. Trigger options include a site visitor opening a new page, visiting the site for the first time, returning to the site after a previous visit, and spending a certain amount of time on a single page. The actions which can be triggered include sending chat messages or emails, and adding tags to or removing tags from customer profiles. Tidio Chat’s automations are designed to recognize when customers encounter issues with logging in, form completion, or payment, and react before the customer leaves the website.

Pricing starting from:

$39.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Tidio

  • Automation triggers include visitors opening a new page, visiting the site for the first time, returning to the site, spending a certain amount of time on a single page, or when an operator doesn’t respond to a message.

  • Automation actions include sending emails or chat messages, and adding or removing tags from customer profiles.

  • Live chat can be offered as a widget, sidebar, or dedicated page, which can be customized with different colors, button positions, status messages, and display options.

  • Pre-chat surveys can be added to collect visitors’ names, phone numbers, email addresses, and more before a chat starts.

  • Quick responses to common questions can be set up with short messages, links to other content, or full articles, and searched for or selected from a list.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Australia, Brazil, Canada, China, Germany , United Kingdom, India, Japan, Mexico, United States

    Supported Languages

    Dutch, English, French, German, Italian , Portuguese, Russian, Spanish

    Pricing starting from:

    $39.00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    Tidio Software - A customizable chat popup can be displayed on users' websites with Tidio Chat
    Tidio Software - The chat widget can be customized with different themes, colors, and button positions
    Tidio Software - Pre-chat surveys can be displayed to collect customer information before a chat begins
    Tidio Software - Visitors' details are presented alongside the chat window, including their location, email address, and phone number
    Tidio Software - Users can set their opening hours, so that chat can be displayed as 'offline' outside of work hours
    Tidio Software - Automations can be created for a number of triggers
    Tidio Software - A range of automation actions are available
    Tidio Software - Different permissions can be set for different user roles, with options for operators, moderators, and administrators
    Tidio Software - Operator actions can be tracked, showing any changes made to the settings or chat widgets
    Tidio Software - Tidio Chat creates daily reports on the number of chats and messages
    View 11 more
    Tidio video
    Tidio Software - A customizable chat popup can be displayed on users' websites with Tidio Chat
    Tidio Software - The chat widget can be customized with different themes, colors, and button positions
    Tidio Software - Pre-chat surveys can be displayed to collect customer information before a chat begins
    Tidio Software - Visitors' details are presented alongside the chat window, including their location, email address, and phone number
    Tidio Software - Users can set their opening hours, so that chat can be displayed as 'offline' outside of work hours
    Tidio Software - Automations can be created for a number of triggers
    Tidio Software - A range of automation actions are available
    Tidio Software - Different permissions can be set for different user roles, with options for operators, moderators, and administrators
    Tidio Software - Operator actions can be tracked, showing any changes made to the settings or chat widgets
    Tidio Software - Tidio Chat creates daily reports on the number of chats and messages

    Features

    Total features of Tidio: 56

    • AI/Machine Learning
    • Alerts / Escalation
    • Alerts/Notifications
    • Augmented Analytics
    • Auto-Responders
    • Automated Responses
    • Automated Routing
    • CRM Software
    • Canned Responses
    • Chat/Messaging
    • Chatbot Software
    • Code-free Development
    • Complaint Monitoring
    • Contextual Guidance
    • Customer Database
    • Customer Experience Management
    • Customer Support Software
    • Customer Surveys
    • Customizable Branding
    • Email Management Software
    • Event Triggered Actions
    • Feedback Management
    • File Sharing Software
    • For Sales / Marketing
    • Geotargeting
    • Help Desk Management
    • Interaction Tracking
    • Lead Capture Software
    • Lead Qualification
    • Live Chat Software
    • Multi-Channel Communication
    • Multi-Channel Management
    • Multi-Language
    • Natural Language Processing
    • Offline Form
    • One-to-One Messaging
    • Proactive Chat
    • Process/Workflow Automation
    • Query Suggestions
    • Real Time Notifications
    • Real-time Consumer-facing Chat
    • Real-time Conversations
    • Reporting/Analytics
    • Routing
    • Sentiment Analysis
    • Support Ticket Management
    • Survey/Poll Management
    • Tagging
    • Third Party Integrations
    • Ticket Management
    • Transcripts/Chat History
    • Transfers/Routing
    • Virtual Assistant
    • Website Visitor Tracking
    • Widgets
    • Workflow Management Software

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    Reviews

    Overall rating

    4.8 /5
    (288)
    Value for Money
    4.6/5
    Features
    4.6/5
    Ease of Use
    4.6/5
    Customer Support Software
    4.7/5

    Already have Tidio?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 288
    Darien
    Overall rating
    • Industry: Religious Institutions
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Tidio is the first chat platform I've found to be worth paying for

    Reviewed on 02/03/2021

    Tidio has helped address a gap in our communication system caused by extended use of multiple...

    Tidio has helped address a gap in our communication system caused by extended use of multiple inferior chat bot platforms that limited our performance and responses. With Tidio, we have seen a dramatic increase in people connecting with our team via the chat, and have been able to help address people's questions/issues quicker than ever before.

    Pros

    Tidio offers a very simple, clean, robust and customizable interface both on their backend and on your website that helps facilitate live-chat support on a website. They offer numerous features (some I haven't used yet such as email inbox management), including a facebook messenger integration (that actually works unlike some other companies), a customizable chat window & icon, and perhaps the best feature of all - their powerful chatbot system.

    I cannot speak highly enough of the chatbots Tidio offers, as they give easy access to a visual builder interface to customize and build bots that can be triggered to do practically anything. Within an hour of looking at Tidio, I was hooked - and built a number of bots for our website - and within a day, saw a substantial increase in chat traffic compared to our previous platform. The beauty of the bots is that Tidio provides simple templates, that you can then customize to your needs - and the bots can be triggered on anything you want; a visit to a specific page, anytime a new person visits your site, anytime someone clicks the chat window, etc - and all of that can be accessed (in a limited fashion of course) for free.

    Plus as a bonus, Tidio offers native email responses to chats; so if you are like me and don't have people monitoring the chat 24/7, you can receive a notification about an incoming chat, and then respond via the chat window OR directly from Tidio via email - again, for free.

    Cons

    Tidio has many features, but can be a bit daunting at first. I loved the visual builder of the chat bots, but at the same time I found it was still limited in certain areas. For example, it's all drag and drop - so the entire chatbot can start to form a jumbled mess if you're not careful. As well, they don't offer multiple triggers for one bot - for instance, if I want a bot to trigger on someone's first visit AND when someone types in a certain keyword, I can't do that. As well, their pricing structure is interesting - with three different "options" each starting at $18/month - making it so if you want to have decent chatbots, and multiple operators, and send emails, you are looking at a hefty price per month. That being said, it still is cheaper than most other offerings, and the different options help you customize your experience to tailor fit your needs

    Response from Tidio

    Hello there!
    It's Maciek from Tidio Support
    Thank you so much for such an extensive review! We really appreciate all the kind words but also the flaws you have pointed out.
    We strive to provide you with a product that we can really be proud of, and hearing about your positive experience, it seems like we are heading in the right direction.

    Thank you for taking the time to share your opinion and rate us so highly!

    Bukhosi
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Tidio is an amazing chatbot

    Reviewed on 09/10/2022

    I think Tidio is amazing and with the rapid rise of AI it can be one of the best platforms out...

    I think Tidio is amazing and with the rapid rise of AI it can be one of the best platforms out there for customer support.

    Pros

    I like that you can try it out for free with most of the premium features included and you only pay more when you start expanding.

    Cons

    I think it would be nice if they can increase how much you can use on the premium side of things...Maybe from 100 chatbot initiations to at least 300 that would be awesome.

    Dominick
    Overall rating
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software

    Looks great on the outside but features not fully completed

    Reviewed on 12/12/2017

    Pros

    The app looks great on the outside: email, chat, Facebook messenger, integrations. But once you fully test the product you notice the many flaws.

    Cons

    1. When a user leaves your page and an operator responds the user will not be notified.
    2. The message box is only refreshed when the page is open, so if a visitor is using multiple tabs they will not receive replies.
    3. Integrations are all manual, which means. You have to reopen all conversations, open the user profile, press the preferences and send the log to the integration. Imagine doing that to your crm, sync app and maybe email list.
    4. I was mainly interested in Helpscout integration, and integration to integrate Facebook messenger with the app I use to manage several email accounts. Turns out, tidio created the integration but they decided not to integrate the mailbox feature. Which means if I send a chat log to help scout it be be places in a random mailbox because their app doesn't specify the mailbox. Explain this to support but got the responds: we're not looking to change integrations.
    5. Validation messages aren't accurate. Sometimes you will get the message 'Saved to integration' or 'Message send' but an error prevented this from completion. I contacted support about this and time and time again there was an excuse but its my believe that I shouldn't have gotten a succes validation message, right. Support simply didn't respond to my question.

    Verified Reviewer
    Overall rating
    • Industry: Financial Services Software
    • Company size: 51-200 Employees
    • Used Daily for Free Trial
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 7.0 /10

    One of the easiest to use live chat

    Reviewed on 02/08/2022

    Pros

    The solution helps us to engage with the visitor. I was imiediately able to understand the user interface, the support helped quickly, when we asked about integrations and user capabilities. I think it has a great design, FB messanger and instagram integration is possible. It has also a compelling, great looking, website widget.

    Cons

    The team was irritated by the loud sound of notifications, which we were not able to turn off. The chatbot is quite costly and overall pricing was the problem in our final desicion.

    Response from Tidio

    Hi there! Thank you very much for your kind review :) We really appreciate your feedback and we will definitely keep it in mind for future improvements.

    Solomon
    Overall rating
    • Industry: Farming
    • Company size: Self Employed
    • Used Daily for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Tidio Communication Platform

    Reviewed on 04/10/2022

    Tidio is an all featured platform to deliver optimum performance to its users.

    Tidio is an all featured platform to deliver optimum performance to its users.

    Pros

    Tidio offers a different effective features in delivery of communications

    Cons

    The html integrations requires some experience but is functional

    Alternatives Considered

    Zendesk Suite

    Reasons for Switching to Tidio

    I chose Tidio because of its user-ready features and versatile performance

    Response from Tidio

    Hi Solomon! Thank you so much for the lovely feedback :) Let us know in case you need any guidance.

    Showing 5 reviews of 288 Read all reviews

    Tidio FAQs

    Below are some frequently asked questions for Tidio.

    Tidio offers the following pricing plans:

    7-days trial to test features from our free and paid plan. After the trial ends, free features are available forever. Forever-free plan. 3 chat operators included. Unique AI-supported chatbot conversations with 100 unique visitors/mo, visitors list monitoring, free desktop & mobile apps, integrations with all leading websites and platforms, JS API Integrations (Shopify, WordPress, Wix, Messenger, Instagram and others). Communicator plan. 1 chat operator included, from $15,83/mo. All free features + monitoring what customers write before sending the message, visitor’s behavior monitoring, adding & removing account access to operators, visitor profile notes. Additional seats from $15,83/mo Chatbots plan. 3 chat operators included, from $40,83/mo. All free features + unlimited AI-supported chatbots, ready-to-use chatbot templates, drag-and-drop chatbot editor, Zapier integration

    Tidio has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

    Tidio supports the following languages:

    Dutch, English, French, German, Italian, Portuguese, Russian, Spanish

    Tidio supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Tidio integrates with the following applications:

    Adobe Commerce, Agile CRM, BigCommerce, Campaign Monitor, Capsule, FreshBooks, GetResponse, Google Analytics 360, Highrise, HubSpot CRM, Insightly, Kommo, Mailchimp, Nimble, Pipedrive, PrestaShop, ProProfs Knowledge Base, Shift4Shop, Shopify, UserVoice, Wix, WordPress, Zendesk Sell, Zendesk Suite, Zoho CRM

    Tidio offers the following support options:

    Email/Help Desk, Knowledge Base Software, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Tidio.