About Tidio
Tidio Chat is a web-based live chat software which combines messages from emails, Facebook Messenger, and website chat widgets into a unified agent interface, enabling agents to deal with all customer messages at the same time, with the same tools, regardless of which channel they come in from.
Tidio Chat offers a variety of live chat options, with users able to select from chat widgets, sidebars, and dedicated chat pages, all of which can be customized. Three chat widget styles (classic, modern, and business) are available, and users can customize the popup with different colors, button positions, and editable status messages. The chat pages can also be customized with different background images and welcome messages. Users can also add a custom pre-chat survey to obtain visitors’ names, phone numbers, and email addresses before a chat is started.
Tidio Chat enables users to set up a number of automations to trigger preset actions when a particular condition is fulfilled. Trigger options include a site visitor opening a new page, visiting the site for the first time, returning to the site after a previous visit, and spending a certain amount of time on a single page. The actions which can be triggered include sending chat messages or emails, and adding tags to or removing tags from customer profiles. Tidio Chat’s automations are designed to recognize when customers encounter issues with logging in, form completion, or payment, and react before the customer leaves the website.
Key benefits of Tidio
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- Industry: Design
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Best value for money I've seen.
Reviewed on 14/07/2020
Love Tidio. I'm just beginning to experience its full power, and they keep adding options!
Love Tidio. I'm just beginning to experience its full power, and they keep adding options!
Pros
Tidio is fully customizable, powerful, and fairly priced. You could easily end up paying 10X on some of the more extortionary chat platforms, without getting any more value.
Cons
I really can't think of any complaints. Tidio does the job very well.
Reasons for Choosing Tidio
Intercom is always trying to squeeze more money from you. Every new feature costs extra, and they also charge you extra for contacts. The combination of features I use on Tidio would probably cost hundreds of dollars on Intercom, without being any better.Switched From
IntercomReasons for Switching to Tidio
Value for moneyResponse from Tidio
Thank you so much for the review!
It motivates us very much, so thank you for the kind words :)
- Industry: Events Services
- Company size: 2–10 Employees
- Used for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Tidio for online support
Reviewed on 29/07/2019
Tidio helped us to engage with our customers and to answer their question which led to more sales.
Tidio helped us to engage with our customers and to answer their question which led to more sales.
Pros
It is easy to install and use, fast customer support helps to deal with your problems quickly. Pricing is also reasonable compared with other software.
Cons
Some features are free in different chats but paid in Tidio. Users have to enter their emails which sometimes prevents them to ask any question.
Reasons for Choosing Tidio
Tidio has a better fit for small and large businesses. Pricing is also better in Tidio as well as customer support.Switched From
BenchmarkONEReasons for Switching to Tidio
Mainly during the evaluation, we focused on pricing, functionality, and ease of use ratio so that Tidio was ahead of its peers during this evaluation.Response from Tidio
Thank you very much for the review!
You can turn off the Pre Chat Survey in the Channels section of your Tidio panel, and your visitors won't have to put in their email address :-)
Have a great day!
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Looks great on the outside but features not fully completed
Reviewed on 12/12/2017
Pros
The app looks great on the outside: email, chat, Facebook messenger, integrations. But once you fully test the product you notice the many flaws.
Cons
1. When a user leaves your page and an operator responds the user will not be notified.
2. The message box is only refreshed when the page is open, so if a visitor is using multiple tabs they will not receive replies.
3. Integrations are all manual, which means. You have to reopen all conversations, open the user profile, press the preferences and send the log to the integration. Imagine doing that to your crm, sync app and maybe email list.
4. I was mainly interested in Helpscout integration, and integration to integrate Facebook messenger with the app I use to manage several email accounts. Turns out, tidio created the integration but they decided not to integrate the mailbox feature. Which means if I send a chat log to help scout it be be places in a random mailbox because their app doesn't specify the mailbox. Explain this to support but got the responds: we're not looking to change integrations.
5. Validation messages aren't accurate. Sometimes you will get the message 'Saved to integration' or 'Message send' but an error prevented this from completion. I contacted support about this and time and time again there was an excuse but its my believe that I shouldn't have gotten a succes validation message, right. Support simply didn't respond to my question.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Great Alternative to Intercom
Reviewed on 21/03/2023
My experience with them has been great. It's a nice cheap alternative and we look forward to...
My experience with them has been great. It's a nice cheap alternative and we look forward to watching them grow.
Pros
I like how easy it is to use and implement.
Cons
It's missing really basic features such as BOLD, ITALICS, and the ability to use hyperlinks. They put too much of an emphasis on bots but not the basics of using a chat program.
- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Definetly worth it compared to similar softwares
Reviewed on 15/11/2020
Overall just really great software, the price you pay is well worth what you receive, compared to...
Overall just really great software, the price you pay is well worth what you receive, compared to what we previously used which was more expensive and had way fewer features and no customisation
Pros
Tidio has great reporting and customising features. I find it easier to use than the previous software we were using. I really like how you can customise branding to make it fit in better with your website.
Cons
You are unable to view messages from more than 1 website in the same Tidio tab, instead I have to have 2 tabs open to able to receive notifications for both our websites.
Response from Tidio
Hi there!
Thank you so much for your review!
We are happy to hear that you are finding our product to be easy to use.
As for handling multiple websites, we can also recommend our Mobile App for one of the projects as an alternative :)
Have a nice day and stay healthy!
Tidio FAQs
Below are some frequently asked questions for Tidio.Q. What type of pricing plans does Tidio offer?
Tidio offers the following pricing plans:
- Starting from: $0.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
From Free Forever Plan to personalized customer experience options
Q. Who are the typical users of Tidio?
Tidio has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Tidio support?
Tidio supports the following languages:
Dutch, English, French, German, Italian, Portuguese, Spanish
Q. Does Tidio support mobile devices?
Tidio supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Tidio integrate with?
Tidio integrates with the following applications:
Adobe Commerce, Agile CRM, BigCommerce, Campaign Monitor, Capsule, FreshBooks, GetResponse, Google Analytics 360, Highrise, HubSpot CRM, Insightly, Kommo, Mailchimp, Nimble, Pipedrive, PrestaShop, ProProfs Knowledge Base, Shift4Shop, Shopify, Shopify Plus, UserVoice, Wix, WordPress, Zendesk Sell, Zendesk Suite, Zoho CRM
Q. What level of support does Tidio offer?
Tidio offers the following support options:
Email/Help Desk, Knowledge Base Software, 24/7 (Live rep), Chat
Related categories
See all software categories found for Tidio.
- Customer Service Software
- Live Chat Software
- Customer Support Software
- Customer Satisfaction Software
- Complaint Management Software
- Customer Communications Management Software
- Conversational Marketing Platform Software
- Help Desk & Ticketing Software
- Chatbot Software
- Conversational AI Platform Software
- Customer Experience Software
