About Tidio
Tidio Chat is a web-based live chat software which combines messages from emails, Facebook Messenger, and website chat widgets into a unified agent interface, enabling agents to deal with all customer messages at the same time, with the same tools, regardless of which channel they come in from.
Tidio Chat offers a variety of live chat options, with users able to select from chat widgets, sidebars, and dedicated chat pages, all of which can be customized. Three chat widget styles (classic, modern, and business) are available, and users can customize the popup with different colors, button positions, and editable status messages. The chat pages can also be customized with different background images and welcome messages. Users can also add a custom pre-chat survey to obtain visitors’ names, phone numbers, and email addresses before a chat is started.
Tidio Chat enables users to set up a number of automations to trigger preset actions when a particular condition is fulfilled. Trigger options include a site visitor opening a new page, visiting the site for the first time, returning to the site after a previous visit, and spending a certain amount of time on a single page. The actions which can be triggered include sending chat messages or emails, and adding tags to or removing tags from customer profiles. Tidio Chat’s automations are designed to recognize when customers encounter issues with logging in, form completion, or payment, and react before the customer leaves the website.
Pricing starting from:
$15.83/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Tidio
Key benefits of Tidio
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Pricing starting from:
$15.83/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Tidio
Images
Features
Total features of Tidio: 64
Alternatives
Intercom
Salesboom CRM Suite
BenchmarkONE
Crisp
Reviews
Already have Tidio?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for Free Trial
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Fast and easy
Reviewed on 30/07/2020
Pros
I was looking for a solution to talk to the people in may webpage and after finding Tidio it took me less than 5 minutes to implemented and start using it.
Cons
The app for mac shows a message concerning security of the origin of the application plus is just the webpage made application.
I better just to user de webpage and the phone app.
Response from Tidio
Hi there,
Thank you so much for the review!
The Unidentified developer "error" is known to us. We hope to in the future become an identified developer as we see how this may not be convenient. However, please do not be concerned, the app is fully made by us and it is 100% safe to use :)
- Industry: Market Research Software
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
One of the best chatbots.
Reviewed on 13/04/2022
Pros
First of all, it has a free plan which gives up to 100 unique visitors per month and is best suited for small business websites that are just started. Its user interface and user experience are very nice and it also saves site visitors' data. A notification will be sent when a user is on our website which is wonderful. Customer support is very quick, they help us solve our problems within less time.
Cons
We have been using Tidio as a chatbot for our company website for 6 months, as far as my experience is concerned, I haven't faced any issues with Tidio.
Alternatives Considered
EngatiReasons for Switching to Tidio
1. It has a free plan. 2. User interface and User experience are awesome. 3. Lot of customizations can be done for chat-bot. 4. And luckily its color blue is best suited for our website.Response from Tidio
Thank you so much for the feedback Akash! Should you need any help regarding Tidio let us know.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Review
Reviewed on 08/02/2023
Chatting with potenrial clients on the website.
Chatting with potenrial clients on the website.
Pros
Price of this sofware is good and it's eay to use
Cons
Sometimes mobile app doesn't work, but it;s ok
Alternatives Considered
Zendesk SuiteReasons for Choosing Tidio
No mobile appSwitched From
OlarkReasons for Switching to Tidio
Price- Industry: Leisure, Travel & Tourism
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Always responds to customer queries even when we are offline
Reviewed on 14/12/2022
Tidio helps us maintain effective communication with our customers. Great product.
Tidio helps us maintain effective communication with our customers. Great product.
Pros
We use Tidio to build chatbots which respond to client questions when certain keywords are included in the questions. We also love the live chat feature which we use to respond to website visitors.
Cons
The only thing I dislike about Tidio is that it does't show a queue to the clients to know where they stand when they ask a question on the website.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Very Helpful Software
Reviewed on 04/01/2023
This software has enhanced the website making it more personal and effective,
This software has enhanced the website making it more personal and effective,
Pros
I like the fact that it has a chatbot. This is a popular trend these days.I also like that it has an Android app. I can chat on the go.
Cons
The major setback was the price of this product. It is a little expensive for smaller companies.
Tidio FAQs
Below are some frequently asked questions for Tidio.Q. What type of pricing plans does Tidio offer?
Tidio offers the following pricing plans:
- Starting from: $15.83/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
7-days trial to test features from our free and paid plan. After the trial ends, free features are available forever. Forever-free plan. 3 chat operators included. Unique AI-supported chatbot conversations with 100 unique visitors/mo, visitors list monitoring, free desktop & mobile apps, integrations with all leading websites and platforms, JS API Integrations (Shopify, WordPress, Wix, Messenger, Instagram and others). Communicator plan. 1 chat operator included, from $15,83/mo. All free features + monitoring what customers write before sending the message, visitor’s behavior monitoring, adding & removing account access to operators, visitor profile notes. Additional seats from $15,83/mo Chatbots plan. 3 chat operators included, from $40,83/mo. All free features + unlimited AI-supported chatbots, ready-to-use chatbot templates, drag-and-drop chatbot editor, Zapier integration
Q. Who are the typical users of Tidio?
Tidio has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Tidio support?
Tidio supports the following languages:
Dutch, English, French, German, Italian, Portuguese, Spanish
Q. Does Tidio support mobile devices?
Tidio supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Tidio integrate with?
Tidio integrates with the following applications:
Adobe Commerce, Agile CRM, BigCommerce, Campaign Monitor, Capsule, FreshBooks, GetResponse, Google Analytics 360, Highrise, HubSpot CRM, Insightly, Kommo, Mailchimp, Nimble, Pipedrive, PrestaShop, ProProfs Knowledge Base, Shift4Shop, Shopify, Shopify Plus, UserVoice, Wix, WordPress, Zendesk Sell, Zendesk Suite, Zoho CRM
Q. What level of support does Tidio offer?
Tidio offers the following support options:
Email/Help Desk, Knowledge Base Software, 24/7 (Live rep), Chat
Related categories
See all software categories found for Tidio.
- Customer Service Software
- Live Chat Software
- Customer Support Software
- Customer Satisfaction Software
- Complaint Management Software
- Customer Communications Management Software
- Conversational Marketing Platform Software
- Help Desk & Ticketing Software
- Chatbot Software
- Conversational AI Platform Software
- Customer Experience Software
