Tidio
About Tidio
Tidio Chat is a web-based live chat software which combines messages from emails, Facebook Messenger, and website chat widgets into a unified agent interface, enabling agents to deal with all customer messages at the same time, with the same tools, regardless of which channel they come in from.
Tidio Chat offers a variety of live chat options, with users able to select from chat widgets, sidebars, and dedicated chat pages, all of which can be customized. Three chat widget styles (classic, modern, and business) are available, and users can customize the popup with different colors, button positions, and editable status messages. The chat pages can also be customized with different background images and welcome messages. Users can also add a custom pre-chat survey to obtain visitors’ names, phone numbers, and email addresses before a chat is started.
Tidio Chat enables users to set up a number of automations to trigger preset actions when a particular condition is fulfilled. Trigger options include a site visitor opening a new page, visiting the site for the first time, returning to the site after a previous visit, and spending a certain amount of time on a single page. The actions which can be triggered include sending chat messages or emails, and adding tags to or removing tags from customer profiles. Tidio Chat’s automations are designed to recognize when customers encounter issues with logging in, form completion, or payment, and react before the customer leaves the website.
Key benefits of Tidio
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Reviews
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- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
A very stable and complete chat platform
Reviewed on 05/02/2024
Pros
It's definitely easy to use and the way a novice user can quickly learn how to setup a chat and even a chatbot it's amazing. We just have to point our customers to Tidio and they do nearly everything themselves.
Cons
Prices could eventually be a little bit nicer or the options included in a basic plan could be a little bit better. Other than that, I think there's not much to say.
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
My remarkable experience with Tidio.An ideal and formidable Customer Service and Help Desk...
Reviewed on 23/05/2024
Tidio streamlines and automates customer service operations in real-time.
Tidio streamlines and automates customer service operations in real-time.
Pros
With Tidio, I can easily connect, communicate and engage with our customers using live chat widget.It is fast to respond to our customers questions with Tidio thus increasing customer satisfaction.Tidio provides great customer support 24/7.
Cons
I haven't experienced any drawbacks with Tidio since it suits best my needs.
- Industry: Plastics
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Quick and reliable
Reviewed on 18/07/2023
Pros
Enables us give quick assistant to our clients in that even chart bot can to programmed
Cons
It becomes expensive in the long run since it needs experts
- Industry: Construction Software
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
A Comprehensive Help Desk,Customer Service and Chatbot Tool.
Reviewed on 06/05/2024
Tidio increases out customers satisfaction.Again, Tidio automates and streamlines customer services...
Tidio increases out customers satisfaction.Again, Tidio automates and streamlines customer services operations.
Pros
Tidio offers excellent customer support with live chat.It is AI Chatbot feature to respond quickly to our customers queries.It is simple to communicate and engage with our customers via live chats.Tidio also offers help desk services.
Cons
I haven't encountered any drawback with Tidio because it meets our customer services needs.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 4.0 /10
Lost WhatsApp Sign in after integration
Reviewed on 20/12/2023
Pros
Easy to use, has a nice interface, gives you a great report, and increases your customer range, customers reach you easily, and you can make all social media conversations from one place and that's awesome.
Cons
unable to sign in to my WhatsApp account on my phone after integrating with Tidio, we only make conversations through Tidio WhatsApp chatting, and we are unable to sign in to our WhatsApp account through the WhatsApp Application and make conversations from there.
Tidio FAQs
Below are some frequently asked questions for Tidio.Q. What type of pricing plans does Tidio offer?
Tidio offers the following pricing plans:
- Starting from: $0.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
From Free Forever Plan to personalized customer experience options
Q. Who are the typical users of Tidio?
Tidio has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Tidio support?
Tidio supports the following languages:
Dutch, English, French, German, Italian, Portuguese, Spanish
Q. Does Tidio support mobile devices?
Tidio supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Tidio integrate with?
Tidio integrates with the following applications:
Adobe Commerce, Agile CRM, BigCommerce, Campaign Monitor by Marigold, Capsule, FreshBooks, GetResponse, Google Analytics 360, Highrise, HubSpot CRM, Insightly, Kommo, Mailchimp, Nimble, Pipedrive, PrestaShop, ProProfs Knowledge Base, Shift4Shop, Shopify, Shopify Plus, UserVoice, Wix, WordPress, Zendesk Sell, Zendesk Suite, Zoho CRM
Q. What level of support does Tidio offer?
Tidio offers the following support options:
Email/Help Desk, Knowledge Base Software, 24/7 (Live rep), Chat
Related categories
See all software categories found for Tidio.
- Customer Service Software
- Live Chat Software
- Customer Support Software
- Customer Satisfaction Software
- Complaint Management Software
- Customer Communications Management Software
- Conversational Marketing Platform Software
- Help Desk & Ticketing Software
- Chatbot Software
- Conversational AI Platform Software
- Customer Experience Software
