Tidio

Communicator for businesses. live chat, messenger and email

About Tidio

Tidio Chat is a web-based live chat software which combines messages from emails, Facebook Messenger, and website chat widgets into a unified agent interface, enabling agents to deal with all customer messages at the same time, with the same tools, regardless of which channel they come in from.

Tidio Chat offers a variety of live chat options, with users able to select from chat widgets, sidebars, and dedicated chat pages, all of which can be customized. Three chat widget styles (classic, modern, and business) are available, and users can customize the popup with different colors, button positions, and editable status messages. The chat pages can also be customized with different background images and welcome messages. Users can also add a custom pre-chat survey to obtain visitors’ names, phone numbers, and email addresses before a chat is started.

Tidio Chat enables users to set up a number of automations to trigger preset actions when a particular condition is fulfilled. Trigger options include a site visitor opening a new page, visiting the site for the first time, returning to the site after a previous visit, and spending a certain amount of time on a single page. The actions which can be triggered include sending chat messages or emails, and adding tags to or removing tags from customer profiles. Tidio Chat’s automations are designed to recognize when customers encounter issues with logging in, form completion, or payment, and react before the customer leaves the website.

Pricing starting from:

$15.83/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Tidio

Key benefits of Tidio

  • Automation triggers include visitors opening a new page, visiting the site for the first time, returning to the site, spending a certain amount of time on a single page, or when an operator doesn’t respond to a message.

  • Automation actions include sending emails or chat messages, and adding or removing tags from customer profiles.

  • Live chat can be offered as a widget, sidebar, or dedicated page, which can be customized with different colors, button positions, status messages, and display options.

  • Pre-chat surveys can be added to collect visitors’ names, phone numbers, email addresses, and more before a chat starts.

  • Quick responses to common questions can be set up with short messages, links to other content, or full articles, and searched for or selected from a list.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Australia, Brazil, Canada, China, Germany and 5 others

    Supported Languages

    Dutch, English, French, German, Italian and 2 others

    Pricing starting from:

    $15.83/month

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to Tidio

    Images

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    Features

    Total features of Tidio: 64

    • AI/Machine Learning
    • Activity Dashboard
    • Alerts/Escalation
    • Alerts/Notifications
    • Augmented Analytics
    • Auto-Responders
    • Automated Responses
    • Automated Routing
    • CRM Software
    • Canned Responses
    • Chat/Messaging
    • Chatbot Software
    • Code-free Development
    • Complaint Monitoring
    • Contextual Guidance
    • Customer Communication
    • Customer Database
    • Customer Experience Management
    • Customer Support Software
    • Customer Surveys
    • Customizable Branding
    • Email Management Software
    • Event Triggered Actions
    • Feedback Management
    • File Sharing Software
    • For Sales/Marketing
    • Geotargeting
    • Help Desk Management
    • Interaction Tracking
    • Knowledge Base Management
    • Lead Capture Software
    • Lead Qualification
    • Live Chat Software
    • Multi-Channel Communication
    • Multi-Channel Data Collection
    • Multi-Channel Management
    • Multi-Language
    • Natural Language Processing
    • Offline Form
    • One-to-One Messaging
    • Proactive Chat
    • Process/Workflow Automation
    • Query Suggestions
    • Real Time Analytics
    • Real Time Notifications
    • Real-Time Chat
    • Real-time Consumer-facing Chat
    • Real-time Conversations
    • Reporting/Analytics
    • Routing
    • Self Service Portal
    • Sentiment Analysis
    • Social Media Integration
    • Support Ticket Management
    • Survey/Poll Management
    • Tagging
    • Third Party Integrations
    • Ticket Management
    • Transcripts/Chat History
    • Transfers/Routing
    • Virtual Assistant
    • Website Visitor Tracking
    • Widgets
    • Workflow Management Software

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    Reviews

    Overall rating

    4.8 /5
    (387)
    Value for Money
    4.5/5
    Features
    4.6/5
    Ease of Use
    4.7/5
    Customer Support Software
    4.7/5

    Already have Tidio?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 387
    Roberto Alonso
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2–10 Employees
    • Used Daily for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Fast and easy

    Reviewed on 30/07/2020

    Pros

    I was looking for a solution to talk to the people in may webpage and after finding Tidio it took me less than 5 minutes to implemented and start using it.

    Cons

    The app for mac shows a message concerning security of the origin of the application plus is just the webpage made application.
    I better just to user de webpage and the phone app.

    Response from Tidio

    Hi there,

    Thank you so much for the review!

    The Unidentified developer "error" is known to us. We hope to in the future become an identified developer as we see how this may not be convenient. However, please do not be concerned, the app is fully made by us and it is 100% safe to use :)

    Akash
    Overall rating
    • Industry: Market Research Software
    • Company size: 11–50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    One of the best chatbots.

    Reviewed on 13/04/2022

    Pros

    First of all, it has a free plan which gives up to 100 unique visitors per month and is best suited for small business websites that are just started. Its user interface and user experience are very nice and it also saves site visitors' data. A notification will be sent when a user is on our website which is wonderful. Customer support is very quick, they help us solve our problems within less time.

    Cons

    We have been using Tidio as a chatbot for our company website for 6 months, as far as my experience is concerned, I haven't faced any issues with Tidio.

    Alternatives Considered

    Engati

    Reasons for Switching to Tidio

    1. It has a free plan. 2. User interface and User experience are awesome. 3. Lot of customizations can be done for chat-bot. 4. And luckily its color blue is best suited for our website.

    Response from Tidio

    Thank you so much for the feedback Akash! Should you need any help regarding Tidio let us know.

    Nick
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 51–200 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Review

    Reviewed on 08/02/2023

    Chatting with potenrial clients on the website.

    Chatting with potenrial clients on the website.

    Pros

    Price of this sofware is good and it's eay to use

    Cons

    Sometimes mobile app doesn't work, but it;s ok

    Alternatives Considered

    Zendesk Suite

    Reasons for Choosing Tidio

    No mobile app

    Switched From

    Olark

    Reasons for Switching to Tidio

    Price
    Moses
    Overall rating
    • Industry: Leisure, Travel & Tourism
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 7.0 /10

    Always responds to customer queries even when we are offline

    Reviewed on 14/12/2022

    Tidio helps us maintain effective communication with our customers. Great product.

    Tidio helps us maintain effective communication with our customers. Great product.

    Pros

    We use Tidio to build chatbots which respond to client questions when certain keywords are included in the questions. We also love the live chat feature which we use to respond to website visitors.

    Cons

    The only thing I dislike about Tidio is that it does't show a queue to the clients to know where they stand when they ask a question on the website.

    Denver
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2–10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Very Helpful Software

    Reviewed on 04/01/2023

    This software has enhanced the website making it more personal and effective,

    This software has enhanced the website making it more personal and effective,

    Pros

    I like the fact that it has a chatbot. This is a popular trend these days.I also like that it has an Android app. I can chat on the go.

    Cons

    The major setback was the price of this product. It is a little expensive for smaller companies.

    Showing 5 reviews of 387 Read all reviews

    Tidio FAQs

    Below are some frequently asked questions for Tidio.

    Tidio offers the following pricing plans:

    • Starting from: $15.83/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    7-days trial to test features from our free and paid plan. After the trial ends, free features are available forever. Forever-free plan. 3 chat operators included. Unique AI-supported chatbot conversations with 100 unique visitors/mo, visitors list monitoring, free desktop & mobile apps, integrations with all leading websites and platforms, JS API Integrations (Shopify, WordPress, Wix, Messenger, Instagram and others). Communicator plan. 1 chat operator included, from $15,83/mo. All free features + monitoring what customers write before sending the message, visitor’s behavior monitoring, adding & removing account access to operators, visitor profile notes. Additional seats from $15,83/mo Chatbots plan. 3 chat operators included, from $40,83/mo. All free features + unlimited AI-supported chatbots, ready-to-use chatbot templates, drag-and-drop chatbot editor, Zapier integration

    Tidio has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Tidio supports the following languages:

    Dutch, English, French, German, Italian, Portuguese, Spanish

    Tidio supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Tidio integrates with the following applications:

    Adobe Commerce, Agile CRM, BigCommerce, Campaign Monitor, Capsule, FreshBooks, GetResponse, Google Analytics 360, Highrise, HubSpot CRM, Insightly, Kommo, Mailchimp, Nimble, Pipedrive, PrestaShop, ProProfs Knowledge Base, Shift4Shop, Shopify, Shopify Plus, UserVoice, Wix, WordPress, Zendesk Sell, Zendesk Suite, Zoho CRM

    Tidio offers the following support options:

    Email/Help Desk, Knowledge Base Software, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Tidio.