Supportbench

Supportbench

Supportbench: AI-Powered Enterprise Support Mastery

About Supportbench

Rated 4.9 on BOTH Capterra and G2 Crowd, Supportbench stands as the epitome of what modern, forward-thinking businesses need in a customer support software. Its superior functionalities and cutting-edge features have been meticulously designed to align with the aspirations of enterprises aiming for optimal customer satisfaction and operational efficiency. This is why Supportbench is not just a tool, but a strategic advantage.

- Omni-Channel
- Knowledge base
- Out of the box AI functionality
- Customer portal
- Mobile app
- NPS & CSAT

With Unparalleled Features and Capabilities

1. AI-Driven Customer Engagement:
Supportbench brings to you a highly advanced Customer QA AI Bot which reads FAQ/QA content to answer queries. If an answer isn’t immediately available, the system prompts a new case and initiates a chat session. This automated, intelligent response mechanism ensures prompt service and reduced ticket times.

2. AI-Enhanced Case Management:
From creating intuitive case summaries upon case creation to predictive CSAT and CES analysis, Supportbench’s AI ensures businesses remain a step ahead. It also predicts First Contact Resolution (FCR), eliminating the ambiguities typically associated with it.

3. Knowledge Base & Content Creation:
The platform's AI-driven tools enable efficient knowledge base article creation from case histories, ensuring valuable insights aren't lost. Additionally, Supportbench offers both internal and external knowledge base AI bots, which intelligently scan the entire knowledgebase to provide accurate answers.

4. Seamless User Experience:
With an email editor reminiscent of Outlook and features that allow easy management of multiple email addresses, users find the Supportbench interface highly intuitive. The capability to lock down agent-specific content ensures that users see only what is relevant to them.

5. Integrative Features:
From website widgets for knowledge base access and ticket raising to chat widgets powered by ChatGPT, Supportbench provides myriad avenues for customer interaction. Not to mention, the seamless Salesforce synchronization ensures that agents always have the most updated customer information at their fingertips.

6. Comprehensive Customer Insights:
Data is the backbone of informed decision-making. Through AI-driven summaries, sentiment analysis, intent, emotional scoring, and customizable dashboards, Supportbench enables businesses to gain holistic 360-degree insights into customer interactions and sentiments.

7. Security & Customization:
Role-based security ensures restricted access, while the customizable customer portal provides customers with a tailored experience, complete with advanced reporting features.

Why Choose Supportbench?

Cost-Effectiveness: Despite its expansive feature set, Supportbench remains one of the most cost-effective solutions in the market.

Customer Feedback: Send targeted surveys, track NPS, CES, and CSAT scores, and link responses directly to cases and scorecards.

Workflow Mastery: Tailor your customer’s experience with a detailed workflow engine and manage escalations efficiently with intuitive tools.

AI-Enhancements: From ticket summaries to knowledge base article creation, AI is deeply interwoven into Supportbench's fabric.

ChatGPT Integration: Engage users in meaningful conversations with a fully trained ChatGPT bot that can interact with the data contained within your knowledge base.

In a world where customer expectations are constantly evolving, Supportbench ensures you're not only keeping up but setting the benchmark. When you choose Supportbench, you’re choosing a future where every touchpoint with your customer is a symphony of efficiency, innovation, and satisfaction.

Join the ranks of the best in customer support. Choose Supportbench today.


Key benefits of Supportbench

AI-Enhanced Engagement: Engage customers intelligently with our Customer QA AI Bot. It reads FAQs to answer queries, and if stumped, automatically initiates a chat session or new case creation.

Dynamic SLA Management: Achieve consistent customer experiences with dynamic SLAs. Tailor them based on case specifics, such as upcoming renewals, ensuring each client gets a bespoke service experience.

Knowledge Base Mastery: Create and manage a robust knowledge base with AI-driven tools. Convert complex case histories into insightful articles, while AI bots scan and deliver precise answers from your internal and external knowledge base.

360° Customer Insights: Dive deep into customer interactions with AI-driven summaries, sentiment analysis, and emotional scoring. Our customizable dashboards offer a holistic view, ensuring data-driven decision-making.

ChatGPT Conversations: Transform user engagement with ChatGPT integrated bots. Allow customers to interact naturally, drawing information from your comprehensive knowledge base, ensuring real-time, informed responses.

Supportbench combines cutting-edge AI capabilities with traditional customer support tools, setting a new industry standard. The platform is not just about solving tickets; it's about understanding, predicting, and personalizing each customer interaction. Whether it's through predictive CSAT scores or Salesforce synchronization, every feature aims to streamline processes and enhance customer satisfaction. Choose Supportbench and redefine what excellence in customer support truly means.


Images

Supportbench Software - Ticket management and communication hub
Supportbench Software - Case View
Supportbench Software - Customer Health
Supportbench Software - Company details and dashboard
Supportbench Software - Knowledge base
View 6 more
Supportbench video
Supportbench Software - Ticket management and communication hub
Supportbench Software - Case View
Supportbench Software - Customer Health
Supportbench Software - Company details and dashboard
Supportbench Software - Knowledge base

Not sure about Supportbench? Compare with a popular alternative

Supportbench

4.9 (87)
VS.

Starting Price

$40.00
month
$39.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

111
89

Integrations

9
42

Ease of Use

4.7 (87)
4.3 (20)

Value for Money

4.9 (87)
4.2 (20)

Customer Service

4.9 (87)
4.3 (20)

Alternatives

Dixa

4.3
#1 Alternative to Supportbench
Dixa is conversational customer service software that helps brands build stronger bonds with their customers by...

TeamSupport

4.5
#2 Alternative to Supportbench
TeamSupport's Support software is specifically designed to provide businesses with the context needed to effectively...

Microsoft Outlook

4.5
#3 Alternative to Supportbench
Microsoft Outlook is a personal information manager from Microsoft which helps users communicate, manage schedules &...

Zoho Desk

4.5
#4 Alternative to Supportbench
Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver...

Reviews

Overall rating

4.9 /5
(87)
Value for Money
4.9/5
Features
4.7/5
Ease of Use
4.7/5
Customer Support Software
4.9/5

Already have Supportbench?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 87
Kevin
Overall rating
  • Industry: Financial Services Software
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Transitioned from Salesforce Service Cloud, and are never looking back!

Reviewed on 17/01/2018

Better workflow in less time, with quicker results. Simply an amazing product, and am excited to...

Better workflow in less time, with quicker results. Simply an amazing product, and am excited to see what features are coming down the pipeline.

Pros

Supportbench was made for and by someone who knows how to support customers, and isn't just a product bolted on top of a sales platform. The workflows presented for support agents is very intuitive, and the ability to log multiple touch points from different platforms is incredible.

It has an incredibly bright, visual interface which informs an agent's workflow, not just showing them a backlog of cases or tickets to work on.

Cons

Supportbench has an abundance of features, with more being added seemingly daily. While you can easily get setup quickly, it can take some time to activate some of the more powerful features, such as workflows/automation; however, with Supportbench's amazing support team, these cons are easily overcome.

Warren
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Supportbench : The unsung hero of Customer Support

Reviewed on 13/07/2023

Supportbench has allowed for our team to work as productively, efficiently and effectively as...

Supportbench has allowed for our team to work as productively, efficiently and effectively as possible like a well oiled machine. With today’s socio-economic problems, one is always concerned about staying afloat, however with Supportbench affordable price range, I need not worry anymore.

Pros

The standout feature of Supportbench is that it allows me to customise my day to day experience. From the influx of emails to weekly reporting, Supportbench has allowed email management to feel like a breeze. Our team is able to work with and present accurate information with the scheduled data reports feature. Supportbench allows our team to work wherever, whenever as there’s more than just one way to receive notifications.

Cons

Over the years I have realised that not all of us can learn and adapt easily as the next person so even though I am becoming a pro with Supportbench, I do think it may need to become a bit more hands with their explanations or even come up with a simpler how to guide

steven
Overall rating
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

It never leaves your customers hanging

Reviewed on 24/03/2018

Pros

I love that it helped our agents assist and review customer issues quickly and also personnalize responses.

Cons

Nothing to say, price is good and love the user friendliness. Our agents didn't need extensive training

Verified Reviewer
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

The ultimate customer support experience.

Reviewed on 01/03/2023

Pros

Supportbench has helped us increase efficiencies in all areas of customer service, but also their own Support team helped us fix a lot of the ways we had mismanaged our Support and Success department. I feel they went above and beyond with their assistance.

Cons

We had some challenges at the start as we had a lot of different information in completely different places. Supportbench took some time but helped us bring almost everything into one place.

Albert
Overall rating
  • Industry: Banking
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Supportbench

Reviewed on 21/02/2023

General Impression:Supportbench allowed me to keep good control of our case management and has...

General Impression:Supportbench allowed me to keep good control of our case management and has allowed me to improve response times and quality of service

Pros

ProsIt’s been quite easy for us to use on the internal support end, but also on the customer end with regard to the knowledge base and customer portal. We’re able to effortlessly keep track of everything because there seems to be some seriously intuitive AI automation going on in the background.

Cons

ConsWe’re paying for agents that aren’t all using the platform. We definitely need to reduce some agent privileges.

Showing 5 reviews of 87 Read all reviews

Supportbench FAQs

Below are some frequently asked questions for Supportbench.

Supportbench offers the following pricing plans:

  • Starting from: $40.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Per-agent scaled pricing starting at $35 USD a month per agent. We want you to grow and that's why everyone gets the same product, and as you grow, we grow.

Supportbench has the following typical customers:

11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Supportbench supports the following languages:

English

Supportbench supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Supportbench integrates with the following applications:

DevOps, Jira, LiveChat, Meta for Business, NinjaOne, RingCentral MVP, Salesforce Sales Cloud, Slack, Twitter/X

Supportbench offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Supportbench.