Supportbench

About Supportbench

Rated 4.9 on BOTH Capterra and G2 Crowd, Supportbench stands as the epitome of what modern, forward-thinking businesses need in a customer support software. Its superior functionalities and cutting-edge features have been meticulously designed to align with the aspirations of enterprises aiming for optimal customer satisfaction and operational efficiency. This is why Supportbench is not just a tool, but a strategic advantage.

- Omni-Channel
- Knowledge base
- Out of the box AI functionality
- Customer portal
- Mobile app
- NPS & CSAT

With Unparalleled Features and Capabilities

1. AI-Driven Customer Engagement:
Supportbench brings to you a highly advanced Customer QA AI Bot which reads FAQ/QA content to answer queries. If an answer isn’t immediately available, the system prompts a new case and initiates a chat session. This automated, intelligent response mechanism ensures prompt service and reduced ticket times.

2. AI-Enhanced Case Management:
From creating intuitive case summaries upon case creation to predictive CSAT and CES analysis, Supportbench’s AI ensures businesses remain a step ahead. It also predicts First Contact Resolution (FCR), eliminating the ambiguities typically associated with it.

3. Knowledge Base & Content Creation:
The platform's AI-driven tools enable efficient knowledge base article creation from case histories, ensuring valuable insights aren't lost. Additionally, Supportbench offers both internal and external knowledge base AI bots, which intelligently scan the entire knowledgebase to provide accurate answers.

4. Seamless User Experience:
With an email editor reminiscent of Outlook and features that allow easy management of multiple email addresses, users find the Supportbench interface highly intuitive. The capability to lock down agent-specific content ensures that users see only what is relevant to them.

5. Integrative Features:
From website widgets for knowledge base access and ticket raising to chat widgets powered by ChatGPT, Supportbench provides myriad avenues for customer interaction. Not to mention, the seamless Salesforce synchronization ensures that agents always have the most updated customer information at their fingertips.

6. Comprehensive Customer Insights:
Data is the backbone of informed decision-making. Through AI-driven summaries, sentiment analysis, intent, emotional scoring, and customizable dashboards, Supportbench enables businesses to gain holistic 360-degree insights into customer interactions and sentiments.

7. Security & Customization:
Role-based security ensures restricted access, while the customizable customer portal provides customers with a tailored experience, complete with advanced reporting features.

Why Choose Supportbench?

Cost-Effectiveness: Despite its expansive feature set, Supportbench remains one of the most cost-effective solutions in the market.

Customer Feedback: Send targeted surveys, track NPS, CES, and CSAT scores, and link responses directly to cases and scorecards.

Workflow Mastery: Tailor your customer’s experience with a detailed workflow engine and manage escalations efficiently with intuitive tools.

AI-Enhancements: From ticket summaries to knowledge base article creation, AI is deeply interwoven into Supportbench's fabric.

ChatGPT Integration: Engage users in meaningful conversations with a fully trained ChatGPT bot that can interact with the data contained within your knowledge base.

In a world where customer expectations are constantly evolving, Supportbench ensures you're not only keeping up but setting the benchmark. When you choose Supportbench, you’re choosing a future where every touchpoint with your customer is a symphony of efficiency, innovation, and satisfaction.

Join the ranks of the best in customer support. Choose Supportbench today.