About UpKeep

UpKeep is an Asset Operations Management solution that helps businesses scale by giving every Maintenance and Reliability team the tools and information they need to run Operations efficiently and effectively. A cloud-based CMMS (computerized maintenance management system) designed to be used on mobile devices and suitable for a range of industries including manufacturing, construction, distribution, warehousing, utilities, hotels, restaurants, food processing, churches, education, and more. The system allows users to manage maintenance planning and work orders on-the-go, with tools for work order creation, prioritization, signature capture, image annotation, asset data import, barcode scanning, inventory management, chat & collaboration, invoice creation, and more.

UpKeep allows users to create custom work orders for multiple purposes, such as creating checklists and measuring values, using templates and form items. Files, pictures, and parts can all be added to tasks, and users can prioritize work orders according to their urgency. Work orders and invoices can be created in PDF format, and emailed or printed. Asset data can be imported into UpKeep from existing records, and barcodes assigned to parts or assets, which can be scanned to add them into work orders. Users can create recurring schedules for preventative maintenance, and reserve or schedule individual parts to be used for specific work orders. Inventory can be managed by location, and part history tracking allows users to see where each part has been used.

UpKeep automatically sends users push notifications and alerts in real time to inform them of any task updates or issues with equipment. Sensors can be integrated to enable real-time asset monitoring, and users can create triggers to automatically generate maintenance requests when specific conditions are reached. More than 50 different sensor types are supported, and users can view detailed reports of sensor data, such as humidity, tilt, temperature, and more. UpKeep also allows users to collaborate with real-time in-app chat for discussing issues or sharing updates, and reports on completed tasks, spend, and any recurring issues.


Key benefits of UpKeep

  • Notifications and alerts are generated in real time, to inform users of any updates to tasks and asset failures.

  • Work orders can be customized to track notes, create checklists, and measure values, with the ability to set priority levels and add pictures, files, or parts to each individual task.

  • Data on existing assets can be imported, and users can scan barcodes on assets or parts to add them to work orders, reserve and schedule parts to be used in maintenance, and track part histories.

  • Branded, customized request portals can be created to allow requests to be made by anyone, from any device, with notifications for new requests, and the ability to track request statuses in real time.

  • Sensors can be integrated with UpKeep, allowing users to monitor assets in real time, define conditions to automatically trigger maintenance requests, view detailed sensor reports, and more.

  • Images

    UpKeep Software - Work Order Management Made Easy: Create, assess, prioritize, and measure all of your maintenance work orders in one place. UpKeep is the easy-to-use, all-in-one solution that simplifies work order management.
    UpKeep Software - View Work Order Details: Ensure consistency around work order documentation with immediate access to work order information.
    UpKeep Software - Parts & Inventory Management: UpKeep’s inventory management software provides you with powerful insights to better control costs and ensure you have sufficient supply in stock.
    UpKeep Software - Analytics: Quickly generate a maintenance report to evaluate work order completion rates, maintenance costs, technician productivity, inventory levels, and more.
    UpKeep Software - Track Time and Cost
    UpKeep Software - Asset Management: Allows technicians and managers to quickly pull up asset model, warranty, depreciation schedules, and more. Make smarter repair or replace decisions by having access to the right information at all times.
    UpKeep Software - Create & Manage Work Orders from Your Phone: Make better and more data-driven decisions for repairs with on-the-go access to asset work order history.
    UpKeep Software - Create & Manage Work Orders from Your Tablet: Make better and more data-driven decisions for repairs with on-the-go access to asset work order history.
    View 9 more
    UpKeep video
    UpKeep Software - Work Order Management Made Easy: Create, assess, prioritize, and measure all of your maintenance work orders in one place. UpKeep is the easy-to-use, all-in-one solution that simplifies work order management.
    UpKeep Software - View Work Order Details: Ensure consistency around work order documentation with immediate access to work order information.
    UpKeep Software - Parts & Inventory Management: UpKeep’s inventory management software provides you with powerful insights to better control costs and ensure you have sufficient supply in stock.
    UpKeep Software - Analytics: Quickly generate a maintenance report to evaluate work order completion rates, maintenance costs, technician productivity, inventory levels, and more.
    UpKeep Software - Track Time and Cost
    UpKeep Software - Asset Management: Allows technicians and managers to quickly pull up asset model, warranty, depreciation schedules, and more. Make smarter repair or replace decisions by having access to the right information at all times.
    UpKeep Software - Create & Manage Work Orders from Your Phone: Make better and more data-driven decisions for repairs with on-the-go access to asset work order history.
    UpKeep Software - Create & Manage Work Orders from Your Tablet: Make better and more data-driven decisions for repairs with on-the-go access to asset work order history.

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    Pricing Options

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    Ease of Use

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    Reviews

    Overall rating

    4.6 /5
    (1,326)
    Value for Money
    4.6/5
    Features
    4.4/5
    Ease of Use
    4.6/5
    Customer Support Software
    4.7/5

    Already have UpKeep?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 1,326
    Daniel
    Daniel
    Overall rating
    • Industry: Human Resources Software
    • Company size: 1,001–5,000 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    UpKeep keeps track of in-service problems

    Reviewed on 12/08/2023

    Initially, we will use Maintenance for a short period of time, however, we can already observe...

    Initially, we will use Maintenance for a short period of time, however, we can already observe certain consequences in terms of tracking difficulties. Thanks to UpKeep, we have a central position that monitors the number of times our machines are down. With certain set-up modifications, we are able to determine whether routine care is necessary or whether it is a matter of management errors. This, in turn, supports us in attributing blame to employees for the way they treat and operate their tools. It also supports us in drawing up the care program for the coming months and enables us to keep track of when certain machines will require specific care.

    Pros

    It is almost too simple to generate and update documents for locations, objects, parts and difficulties. Users can supplement their understanding of the documents for each device we have, this helps to progress the way we try to solve difficulties. In advance of planning, it is necessary to know which machines will demand maintenance in the future, this way we can activate for the occasions when no work will be done. There is no more reason not to want to know the date on which the machine was last serviced. Care provides us with the opportunity to find that one.

    Cons

    If a fragment or resources are found/listed in a sub-location, as is the case of a production factory, they would at least have to be visible if searched elsewhere in the centrality and even updated requests for help. in the original position or against it. Usability to introduce elements that are already in the database. For example, grouping new locations within the same central. It should have the ability to choose a set of locations and move them to the main location.

    Response from UpKeep Technologies

    Hi Daniel, thank you for your review! We're thrilled to have you as a satisfied customer. If there's anything else we can do to enhance your experience, please let us know. We're always here for you.

    Mickey
    Overall rating
    • Industry: Automotive
    • Company size: 51–200 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Great for out of control maintenance departments!

    Reviewed on 14/01/2020

    Our company is very pleased with what the software has accomplished for our maintenance team. It...

    Our company is very pleased with what the software has accomplished for our maintenance team. It inspires technicians to provide more information to the system because they can easily retrieve historical information when needed.

    Pros

    Easy to bring technicians onto the system, most technicians are up & using system proficiently in 5 days or less.

    Cons

    The cost per user is steep for small businesses.

    Alternatives Considered

    MaintainX, eMaint CMMS, and MEX Maintenance

    Reasons for Choosing UpKeep

    UpKeep is much easier to efficiently manage data and it provides better communication across all users.

    Reasons for Switching to UpKeep

    It’s user interface is much more user friendly.

    Response from UpKeep Technologies

    Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team maintain your facility.

    Our team is always making improvements and adding new features to the application based on customer feedback. I've shared yours with our product manager.

    Feel free to visit our support page if you ever have any questions:

    https://www.onupkeep.com/customersupport/

    Thanks again!

    Lindsey
    Overall rating
    • Industry: Oil & Energy
    • Company size: 201–500 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 4.0 /10

    Good Entry level CMMS System

    Reviewed on 29/03/2022

    A great basic CMMS meant for day to day use, to keep work orders, scheduled maintenance and...

    A great basic CMMS meant for day to day use, to keep work orders, scheduled maintenance and parts/inventory. Lacks a lot of the higher end features that experienced users would want to impliment.

    Pros

    Very easy to set up and get going, very easy to populated data, and very useful to schedule work orders, etc.

    Cons

    Analytics - the metrics that one needs the most , and use the most often are in basic, but they do take shortcuts in order to achieve numbers. Downtime tracking is a very mportant tool, but can't be used with manual events.

    Reasons for Switching to UpKeep

    Pricing of Users (requesters are free) and didn't require additional licenses (technical users and admin are the only paid subscriptions that you need). Initial presentations were well done, and polished,
    Alec
    Overall rating
    • Industry: Automotive
    • Company size: 5,001–10,000 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 7.0 /10

    New User

    Reviewed on 03/12/2019

    Originally all work orders were recorded on paper, Upkeep eliminated that process. It also provided...

    Originally all work orders were recorded on paper, Upkeep eliminated that process. It also provided a more accurate way to track productivity of technicians as well as monitor frequency of maintenance performed on certain lifts.

    Pros

    Data saved online; removes the need for a local server
    Easy to use and understand
    Comes as an App also that can be used on your phone

    Cons

    Plans are a little expensive
    Starter plan should allow an administrator and at least one limited-technician or its useless
    Slow process of getting all parts & assets added into the program.

    Alternatives Considered

    Hippo CMMS and eMaint CMMS

    Reasons for Choosing UpKeep

    Upkeep was by far more user friendly and is more easily adaptable to today's work environment regarding implementation and utilization of web-based technology.

    Reasons for Switching to UpKeep

    This product seemed to fit better with what we do on a daily basis.

    Response from UpKeep Technologies

    Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team manage your facility!

    Our team is always making improvements and adding new features to the application based on customer feedback. I've shared yours with our product manager.

    Feel free to visit our support page if you ever have any questions:

    https://www.onupkeep.com/customersupport/

    Thanks again!

    Jordan
    Overall rating
    • Industry: Food Production
    • Company size: 51–200 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Great Product

    Reviewed on 24/09/2019

    Great Experience, Very helpful crew at Upkeep dedicated to help us out. Any issues are sorted out...

    Great Experience, Very helpful crew at Upkeep dedicated to help us out. Any issues are sorted out straight away and every question gets answered promptly. Very user friendly software that works great.

    Pros

    How easy the software is to use and set up. Any questions were promptly answered and sorted out fast!

    Cons

    Reporting side of the software still required some slight development for our business.

    Alternatives Considered

    MEX Maintenance

    Reasons for Choosing UpKeep

    Hadn't implicated Mex within the company, learnt more about it and found is was a lot more technical to use for our technicians.

    Switched From

    MEX Maintenance

    Reasons for Switching to UpKeep

    Ease of use.
    Showing 5 reviews of 1,326 Read all reviews

    UpKeep FAQs

    Below are some frequently asked questions for UpKeep.

    UpKeep offers the following pricing plans:

    • Starting from: $45.00/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    Liet: $20 per user, per month (billed annually) Starter: $45 per user, per month (billed annually). Professional: $75 per user, per month (billed annually). Business Plus: $120 per user, per month (billed annually). Enterprise plans are available on request.

    UpKeep has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    UpKeep supports the following languages:

    Chinese, English, French, Spanish

    UpKeep supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    UpKeep integrates with the following applications:

    Azuga Fleet, ClearBlade, Coupa, Linxup, Looker, Microsoft Azure, Microsoft Excel, Microsoft Power BI, Microsoft Teams, Mingo Smart Factory, Motive, Okta, One Step GPS, OneLogin, Procore, QuickBooks, Samsara, Slack, Tableau, Titan GPS, Workato, Xero, Zapier, Zendesk Suite

    UpKeep offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

    Related categories

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