About UpKeep
UpKeep is an Asset Operations Management solution that helps businesses scale by giving every Maintenance and Reliability team the tools and information they need to run Operations efficiently and effectively. A cloud-based CMMS (computerized maintenance management system) designed to be used on mobile devices and suitable for a range of industries including manufacturing, construction, distribution, warehousing, utilities, hotels, restaurants, food processing, churches, education, and more. The system allows users to manage maintenance planning and work orders on-the-go, with tools for work order creation, prioritization, signature capture, image annotation, asset data import, barcode scanning, inventory management, chat & collaboration, invoice creation, and more.
UpKeep allows users to create custom work orders for multiple purposes, such as creating checklists and measuring values, using templates and form items. Files, pictures, and parts can all be added to tasks, and users can prioritize work orders according to their urgency. Work orders and invoices can be created in PDF format, and emailed or printed. Asset data can be imported into UpKeep from existing records, and barcodes assigned to parts or assets, which can be scanned to add them into work orders. Users can create recurring schedules for preventative maintenance, and reserve or schedule individual parts to be used for specific work orders. Inventory can be managed by location, and part history tracking allows users to see where each part has been used.
UpKeep automatically sends users push notifications and alerts in real time to inform them of any task updates or issues with equipment. Sensors can be integrated to enable real-time asset monitoring, and users can create triggers to automatically generate maintenance requests when specific conditions are reached. More than 50 different sensor types are supported, and users can view detailed reports of sensor data, such as humidity, tilt, temperature, and more. UpKeep also allows users to collaborate with real-time in-app chat for discussing issues or sharing updates, and reports on completed tasks, spend, and any recurring issues.
Key benefits of UpKeep
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- Industry: Real Estate
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Getting better and better all the time!
Reviewed on 17/04/2018
Better flexibility in tracking issues raised by tenants and on the progress of those issues with...
Better flexibility in tracking issues raised by tenants and on the progress of those issues with our maintenance team.
Pros
I need to ensure my team of maintenance staff are able to respond to issues with the minimum amount of complication.... UpKeep is the most agile application for my guys. You don't have to have a degree in computer science to operate and update the application and you can go from generating/receiving a work order to completing it with only a few simple taps/click. The fact it's cross platform and works vey well on mobiles is an absolute must for me! ....no longer needing a tablet in addition to a phone! I very much look forward to some of the feature rich content coming into play later in the year.
Cons
Whilst the the day-to-day usability of the application is straight forward, there are little annoyances that pop up - having used the software for 6 months now, and being able to feed back usability issues to a VERY receptive support team, the issues are usually ironed out fairly quickly.
- Industry: Religious Institutions
- Company size: 51–200 Employees
- Used Daily for Free Trial
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Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Perfect CMMS for my Needs
Reviewed on 13/08/2020
Using Upkeep has been an easy process, and it helps keep everything in one place. I also like the...
Using Upkeep has been an easy process, and it helps keep everything in one place. I also like the fact that our Operations Manager sees everything that I do, from creation of work orders, to updates, and completion of work orders.
Pros
The free features are perfect for my use. My day is all about work orders, and being able to manage these work orders easily makes my day easier. We used to use paper work orders, which I had to fill out, file, and then track in another file. I would then need to create a separate report to send to the property team for review. I like having the ability to have everything in one place, without having to create so many separate reports.
Cons
Nothing about this software is difficult to use. I do wish more was offered in the free version, such as reporting. I was able to use it during the free trial, but now am using the free version, in which reporting is only available in paid versions. I understand that this is how the company makes money, and I will be making the switch to a paid version when it is approved in our new budget.
One thing that bugs me and hope gets fixed, is during the work order creation. I have over 120 locations and sub-locations. When I create a work order and choose the location, you should be able to begin typing the location in the box and it should self-populate the box. Right now, only the main locations will self-populate, not the sub-locations. I only have three main locations, and all the rest are sub-locations, so I have to scroll to search for the exact location I need. It's nothing major, but just an annoyance, and I hope this will be fixed soon so that any location will self-populate the box when you begin typing it.
Alternatives Considered
ManWinWinReasons for Switching to UpKeep
Pricing was better for what you get. ManWinWin was way to technical, and made more for factories. Mapcon may have worked and it seemed to be pretty user-friendly as well, and I did try their free trial, but it kept crashing my computer every single time.- Industry: Oil & Energy
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 4.0 /10
Good Entry level CMMS System
Reviewed on 29/03/2022
A great basic CMMS meant for day to day use, to keep work orders, scheduled maintenance and...
A great basic CMMS meant for day to day use, to keep work orders, scheduled maintenance and parts/inventory. Lacks a lot of the higher end features that experienced users would want to impliment.
Pros
Very easy to set up and get going, very easy to populated data, and very useful to schedule work orders, etc.
Cons
Analytics - the metrics that one needs the most , and use the most often are in basic, but they do take shortcuts in order to achieve numbers. Downtime tracking is a very mportant tool, but can't be used with manual events.
Alternatives Considered
Limble CMMS, MaintainX, Hippo CMMS, eMaint CMMS, Fiix, and Salesforce PlatformReasons for Switching to UpKeep
Pricing of Users (requesters are free) and didn't require additional licenses (technical users and admin are the only paid subscriptions that you need). Initial presentations were well done, and polished,- Industry: Accounting Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
UpKeep: An effective maintenance management tool for your business
Reviewed on 22/02/2023
Pros
User-friendly interface: UpKeep offers a simple and intuitive user interface, which makes it easy to get started with the software for new users. Common tasks such as creating work orders or scheduling jobs can be done with just a few clicks.Proactive maintenance management: UpKeep lets you easily track work orders, service requests, and preventive maintenance tasks for your business. This allows you to resolve issues before they become critical and minimize downtime.Cross-Platform Availability: UpKeep is available on multiple platforms, including desktop, iOS and Android mobile devices, and the web. This allows you to access your maintenance data anytime, anywhere.Integration with other business management tools: UpKeep integrates with other business management tools such as Zapier, Quickbooks, and Slack, making it easy to integrate with your existing processes.Excellent customer support: UpKeep offers quality customer support, with a responsive support team and online training resources to help users get the most out of the software.In short, UpKeep is an excellent choice for companies looking to improve their maintenance management and optimize their processes.
Cons
High cost: UpKeep can be relatively expensive compared to other maintenance management software on the market, especially for small businesses. Pricing plans start from $35 per user per month, which can be a significant investment for some businesses.Customization limits: UpKeep offers limited options in terms of customizing the user interface and work order structure. If you need a high level of customization, this can be a drawback.Internet dependency: UpKeep is cloud-based, which means you need a reliable internet connection to access the software. If your business does not have a stable internet connection, this could cause accessibility issues.Limited reporting capabilities: UpKeep offers basic reporting options, but some companies may find the reporting capabilities limited. If you need detailed custom reports for your business, UpKeep may not be the best choice.Learning curve: Although the user interface is user-friendly, some features of UpKeep may require a certain learning curve, especially for users who are unfamiliar with maintenance management software.In summary, UpKeep may not be suitable for all businesses due to its higher costs and some limitations in customization, reporting and internet dependency. However, for companies looking for easy-to-use maintenance management software with good customer support, UpKeep can be an attractive option.
Alternatives Considered
Instagram- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best overall usability
Reviewed on 27/11/2019
Overall, this is the best CMMS we have used. I did sample the top 10 for a year before deciding and...
Overall, this is the best CMMS we have used. I did sample the top 10 for a year before deciding and upKeep was the best because of easy of use in the field. This software saves time by reducing paperwork and admin tasks.
Pros
I sampled many different CMMS programs and upKeep was the only software that made the cut. This software is actually usable in the field.
Cons
There are a few additional features I would like to see. I would like to be able to set exact permissions per user. the amount of administrative data available to Limited Technician renders some functionality not usable. Not everyone needs a list of all vendors and customers. There needs be a permissions checkbox to limit some access and functionality per user. Depending on how this software is used, it could cause an issue. would you want everyone in your company to have a list of our all your customers and vendors? for this reason. We avoid using some features and have not upgraded to the business package.
Reasons for Choosing UpKeep
MicroMain was not mobile friendly. Their software created a full time position managing CMMS. UpKeep app does most of the work and cuts need of creating this position.Switched From
MicroMainReasons for Switching to UpKeep
Usability in the field. Great intuitive interface in browser and app.Response from UpKeep Technologies
Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team track work orders!
Our team is always making improvements and adding new features to the application based on customer feedback. Feel free to visit our support page if you ever have any questions:
https://www.onupkeep.com/customersupport/
Thanks again!
UpKeep FAQs
Below are some frequently asked questions for UpKeep.Q. What type of pricing plans does UpKeep offer?
UpKeep offers the following pricing plans:
- Starting from: $45.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Starter: $45 per user, per month (billed annually). Professional: $75 per user, per month (billed annually). Business Plus: $120 per user, per month (billed annually). Enterprise plans are available on request.
Q. Who are the typical users of UpKeep?
UpKeep has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does UpKeep support?
UpKeep supports the following languages:
Chinese, English, French, Spanish
Q. Does UpKeep support mobile devices?
UpKeep supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does UpKeep integrate with?
UpKeep integrates with the following applications:
Azuga Fleet, ClearBlade, Coupa, Linxup, Looker, Microsoft Azure, Microsoft Excel, Microsoft Power BI, Microsoft Teams, Mingo, Motive, Okta, One Step GPS, OneLogin, Procore, QuickBooks, Samsara, Slack, Tableau, Titan GPS, Workato, Xero, Zapier, Zendesk Suite
Q. What level of support does UpKeep offer?
UpKeep offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for UpKeep.
- CMMS Software
- Facility Management Software
- Maintenance Management Software
- Work Order Software
- Field Service Management (FSM) Software
- Building Maintenance Software
- Field Activity Management Software
- Equipment Maintenance Software
- Fixed Asset Management Software
- Manufacturing & Engineering Software
- EAM Software
- Preventive Maintenance Software
- Fleet Maintenance Software
- IT Asset Management Software
- HVAC Software
- Inventory Control Software
