UpKeep
About UpKeep
UpKeep is an Asset Operations Management solution that helps businesses scale by giving every Maintenance and Reliability team the tools and information they need to run Operations efficiently and effectively. A cloud-based CMMS (computerized maintenance management system) designed to be used on mobile devices and suitable for a range of industries including manufacturing, construction, distribution, warehousing, utilities, hotels, restaurants, food processing, churches, education, and more. The system allows users to manage maintenance planning and work orders on-the-go, with tools for work order creation, prioritization, signature capture, image annotation, asset data import, barcode scanning, inventory management, chat & collaboration, invoice creation, and more.
UpKeep allows users to create custom work orders for multiple purposes, such as creating checklists and measuring values, using templates and form items. Files, pictures, and parts can all be added to tasks, and users can prioritize work orders according to their urgency. Work orders and invoices can be created in PDF format, and emailed or printed. Asset data can be imported into UpKeep from existing records, and barcodes assigned to parts or assets, which can be scanned to add them into work orders. Users can create recurring schedules for preventative maintenance, and reserve or schedule individual parts to be used for specific work orders. Inventory can be managed by location, and part history tracking allows users to see where each part has been used.
UpKeep automatically sends users push notifications and alerts in real time to inform them of any task updates or issues with equipment. Sensors can be integrated to enable real-time asset monitoring, and users can create triggers to automatically generate maintenance requests when specific conditions are reached. More than 50 different sensor types are supported, and users can view detailed reports of sensor data, such as humidity, tilt, temperature, and more. UpKeep also allows users to collaborate with real-time in-app chat for discussing issues or sharing updates, and reports on completed tasks, spend, and any recurring issues.
Key benefits of UpKeep
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Reviews
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- Industry: Human Resources Software
- Company size: 1,001–5,000 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
UpKeep keeps track of in-service problems
Reviewed on 12/08/2023
Initially, we will use Maintenance for a short period of time, however, we can already observe...
Initially, we will use Maintenance for a short period of time, however, we can already observe certain consequences in terms of tracking difficulties. Thanks to UpKeep, we have a central position that monitors the number of times our machines are down. With certain set-up modifications, we are able to determine whether routine care is necessary or whether it is a matter of management errors. This, in turn, supports us in attributing blame to employees for the way they treat and operate their tools. It also supports us in drawing up the care program for the coming months and enables us to keep track of when certain machines will require specific care.
Pros
It is almost too simple to generate and update documents for locations, objects, parts and difficulties. Users can supplement their understanding of the documents for each device we have, this helps to progress the way we try to solve difficulties. In advance of planning, it is necessary to know which machines will demand maintenance in the future, this way we can activate for the occasions when no work will be done. There is no more reason not to want to know the date on which the machine was last serviced. Care provides us with the opportunity to find that one.
Cons
If a fragment or resources are found/listed in a sub-location, as is the case of a production factory, they would at least have to be visible if searched elsewhere in the centrality and even updated requests for help. in the original position or against it. Usability to introduce elements that are already in the database. For example, grouping new locations within the same central. It should have the ability to choose a set of locations and move them to the main location.
Response from UpKeep Technologies
Hi Daniel, thank you for your review! We're thrilled to have you as a satisfied customer. If there's anything else we can do to enhance your experience, please let us know. We're always here for you.
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great for out of control maintenance departments!
Reviewed on 14/01/2020
Our company is very pleased with what the software has accomplished for our maintenance team. It...
Our company is very pleased with what the software has accomplished for our maintenance team. It inspires technicians to provide more information to the system because they can easily retrieve historical information when needed.
Pros
Easy to bring technicians onto the system, most technicians are up & using system proficiently in 5 days or less.
Cons
The cost per user is steep for small businesses.
Reasons for Choosing UpKeep
UpKeep is much easier to efficiently manage data and it provides better communication across all users.Reasons for Switching to UpKeep
It’s user interface is much more user friendly.Response from UpKeep Technologies
Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team maintain your facility.
Our team is always making improvements and adding new features to the application based on customer feedback. I've shared yours with our product manager.
Feel free to visit our support page if you ever have any questions:
https://www.onupkeep.com/customersupport/
Thanks again!
- Industry: Oil & Energy
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 4.0 /10
Good Entry level CMMS System
Reviewed on 29/03/2022
A great basic CMMS meant for day to day use, to keep work orders, scheduled maintenance and...
A great basic CMMS meant for day to day use, to keep work orders, scheduled maintenance and parts/inventory. Lacks a lot of the higher end features that experienced users would want to impliment.
Pros
Very easy to set up and get going, very easy to populated data, and very useful to schedule work orders, etc.
Cons
Analytics - the metrics that one needs the most , and use the most often are in basic, but they do take shortcuts in order to achieve numbers. Downtime tracking is a very mportant tool, but can't be used with manual events.
Alternatives Considered
Limble CMMS, MaintainX, Hippo CMMS, eMaint CMMS, Fiix, and Salesforce PlatformReasons for Switching to UpKeep
Pricing of Users (requesters are free) and didn't require additional licenses (technical users and admin are the only paid subscriptions that you need). Initial presentations were well done, and polished,- Industry: Automotive
- Company size: 5,001–10,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
New User
Reviewed on 03/12/2019
Originally all work orders were recorded on paper, Upkeep eliminated that process. It also provided...
Originally all work orders were recorded on paper, Upkeep eliminated that process. It also provided a more accurate way to track productivity of technicians as well as monitor frequency of maintenance performed on certain lifts.
Pros
Data saved online; removes the need for a local server
Easy to use and understand
Comes as an App also that can be used on your phone
Cons
Plans are a little expensive
Starter plan should allow an administrator and at least one limited-technician or its useless
Slow process of getting all parts & assets added into the program.
Reasons for Choosing UpKeep
Upkeep was by far more user friendly and is more easily adaptable to today's work environment regarding implementation and utilization of web-based technology.Reasons for Switching to UpKeep
This product seemed to fit better with what we do on a daily basis.Response from UpKeep Technologies
Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team manage your facility!
Our team is always making improvements and adding new features to the application based on customer feedback. I've shared yours with our product manager.
Feel free to visit our support page if you ever have any questions:
https://www.onupkeep.com/customersupport/
Thanks again!
- Industry: Consumer Services
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Skylawn Memorial Park Word Orders
Reviewed on 07/11/2019
My experience has been amazing. I dealt with [SENSITIVE CONTENT HIDDEN] and she has been very...
My experience has been amazing. I dealt with [SENSITIVE CONTENT HIDDEN] and she has been very helpful with explaining the product and choosing the right package.
Pros
I really enjoy this software because we keep every work order in one system. At Skylawn we were constantly loosing paperwork and falling behind on our duties. With this system it prevents loss and keeps our customers happy.
Cons
There isn't much that I dislike about this software. All I could really recommend is having more customization with all the different plans.
Alternatives Considered
MaintainXReasons for Choosing UpKeep
We made the switch because we are wasting a lot of paper and it will make it easier to track all work orders from one device.Reasons for Switching to UpKeep
UpKeep had more to offer. I really chose this product because of the inventory tracking.Response from UpKeep Technologies
Hi Abbey,
Thank you for taking the time to leave a review and thank you for your feedback! We are ecstatic to hear you are finding value in UpKeep and have had such a positive experience with the app!
We will make sure to escalate your feedback regarding more customization with all of the plans we offer to our Product team for their review.
Have a great day!
UpKeep FAQs
Below are some frequently asked questions for UpKeep.Q. What type of pricing plans does UpKeep offer?
UpKeep offers the following pricing plans:
- Starting from: $45.00/month
- Pricing model: Subscription
- Free Trial: Available
Starter: $45 per user, per month (billed annually). Professional: $75 per user, per month (billed annually). Business Plus: $120 per user, per month (billed annually). Enterprise plans are available on request.
Q. Who are the typical users of UpKeep?
UpKeep has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does UpKeep support?
UpKeep supports the following languages:
Chinese, English, French, Spanish
Q. Does UpKeep support mobile devices?
UpKeep supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does UpKeep integrate with?
UpKeep integrates with the following applications:
Azuga Fleet, ClearBlade, Coupa, Linxup, Looker, Microsoft Azure, Microsoft Excel, Microsoft Power BI, Microsoft Teams, Mingo Smart Factory, Motive, Okta, One Step GPS, OneLogin, Procore, Samsara, Slack, Tableau, Titan GPS, Workato, Xero, Zapier, Zendesk Suite
Q. What level of support does UpKeep offer?
UpKeep offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for UpKeep.
- CMMS Software
- Facility Management Software
- Maintenance Management Software
- Work Order Software
- Field Service Management (FSM) Software
- Building Maintenance Software
- Field Activity Management Software
- Equipment Maintenance Software
- School Facilities Management
- Fixed Asset Management Software
- Manufacturing & Engineering Software
- EAM Software
- Preventive Maintenance Software
- Fleet Maintenance Software
- IT Asset Management Software
- HVAC Software
