--- description: Detailed reviews on innRoad based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare innRoad with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: innRoad Reviews, Prices & Ratings | GetApp UAE 2026 --- Breadcrumb: [Home](/) > [Hospitality Property Management Software](/directory/81/hospitality-property-management/software) > [innRoad](/software/106063/innroad) # innRoad Canonical: https://www.getapp.ae/software/106063/innroad Page: 1 / 10\ Next: [Next page](https://www.getapp.ae/software/106063/innroad?page=2) > innRoad is an award-winning cloud-based property management system that supports independent hotels with anywhere-access to reservation, booking, billing, revenue, and reporting tools. innRoad customers report a 20% increase in bookings and a 10% increase in room revenue from utilizing the software. > > Verdict: Rated **4.5/5** by 217 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of innRoad innRoad is a singular cloud-based PMS solution that integrates a booking engine, global distribution system and revenue manager in one system, to save time and increase revenue. Run essential hotel operations for multiple properties and from anywhere with centralized tools for processing reservations, checking guests in/out and administering housekeeping duties. Encrypted data transmission keeps business data safe, while the PCI-compliant system ensures that credit card processing capabilities are secured. Improve marketplace visibility with the ability to accept international reservations from online travel agents, thanks to the integrated booking engine. Choose from hundreds of customizable reports pre-built to support every aspect of hotel business performance, all of which can be filtered to reflect individual properties. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 217 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: innRoad - **Location**: New York, US - **Founded**: 2000 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: Pricing starts from $150 per month, contact for a personalized quote. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: Canada, Ireland, United Kingdom, United States ## Features - Accounting Software - Activities Booking - Activity Dashboard - Alerts/Notifications - Availability Management - Billing & Invoicing - Booking Management - Booking Notes - Built-in Accounting - CRM Software - Calendar Management - Channel Management Software - Credit Card Processing - Customer History - Customer Support Software - Customizable Branding - Customizable Reports - Customizable Templates - Data Import/Export - Data Synchronization ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - 24/7 (Live rep) - Chat ## Category - [Hospitality Property Management Software](https://www.getapp.ae/directory/81/hospitality-property-management/software) ## Related Categories - [Hospitality Property Management Software](https://www.getapp.ae/directory/81/hospitality-property-management/software) - [Reservation & Online Booking Software](https://www.getapp.ae/directory/83/reservation-online-booking/software) - [Hotel Management Software](https://www.getapp.ae/directory/592/hotel-management/software) - [Vacation Rental Software](https://www.getapp.ae/directory/183/vacation-rental/software) - [Hotel Channel Management Software](https://www.getapp.ae/directory/1663/hotel-channel-management/software) ## Alternatives 1. [Guesty](https://www.getapp.ae/software/112215/guesty) — 4.4/5 (442 reviews) 2. [RMS](https://www.getapp.ae/software/107249/rms-hotel) — 4.4/5 (412 reviews) 3. [WebRezPro](https://www.getapp.ae/software/104003/webrezpro) — 4.6/5 (211 reviews) 4. [Magpie Property Management](https://www.getapp.ae/software/118803/magpie-property-management-software) — 4.0/5 (1 reviews) 5. [GuestTracker](https://www.getapp.ae/software/2038539/guest-tracker) — 4.5/5 (12 reviews) ## Reviews ### "Works for us\!" — 4.0/5 > **Carolyn** | *23 May 2014* > > We are a small hotel and have been very happy with the reservation and point of sale software, as well as the support from InnCenter. Althought there have been changes as we came on board when the company was very new, we have found most of the changes to be easy to learn. The customer support has been excellent\! We get help for any problems immediately. ----- ### "Inn Road Customer Review" — 5.0/5 > **Trent** | *12 April 2022* | Entertainment | Recommendation rating: 8.0/10 > > **Pros**: The payment terminal is quick and easy. Tape Chart is a clean "full property" view. > > **Cons**: Email automation only allows 1 email address per reservation. > > Automation and property organization have boosted sales and significantly saved time internally. ----- ### "Avoid at All Costs" — 1.0/5 > **Darcy** | *17 February 2017* | Hospitality > > I made the decision in September 2016 to transition from NiteVision to a web-based PMS in order to integrate and streamline functions. With NiteVision, I had to use 5 different systems to manage online inventory. After doing weeks of research, video demos, and calling references, I chose to go with innRoad. The responses I got from the reference calls I made were all highly positive. They are listed among the top 5 PMS options for hotels. I was really excited to move to this platform. What a disaster\! Here are my issues in no particular order: 1. No A/R - They have no way of exporting data to import into QuickBooks. QuickBooks could not connect directly with them, either. All accounting functions have to be done manually. In addition, corporate or direct bill accounts can only be handled as House Accounts. There is no way to apply payments to specific reservations. You can only post a bulk payment. Good luck tracking which OTA reservations have been paid and which are still pending. 2. Group functionality is atrocious\! Once you put a group block into the system, you cannot change the dates\! Support could not even figure it out. 3. If you sell gift certificates, it takes 11 steps. I counted. 4. You have to have a LOT of patience, as the time it takes for a page to load is unbelievably long. Plus, their server crashes often. If you can get through to support, they let you know it's a "known issue". 5. Speaking of support, when there is a longer hold time, you do have the option to enter a call-back number "and keep your position in the que". However, if you choose that option and miss the call, they do not wait. If you choose to wait on hold, the line disconnects and you have to call back, and back, and back. 6. Reports are minimal. I can't even get a reservation's activity log. 7. They also have you include your website in this package. DON'T DO IT. We were without a website for 4 months. I could keep going, but I think this illustrates the big issues. I chose innRoad to be more efficient and ended up with a huge mess and lots of time wasted. Save your sanity and keep looking. ----- ### "Great for our property\! We're a smaller boutique hotel with 11 guest rooms currently. We're growing, adding rooms and features. InnRoad has supported and helped us significantly with our growth." — 5.0/5 > **Dave** | *5 May 2018* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Reliable and comprehensive reservation system for your own website and to automate and integrate connections to take reservations from third party reservation systems. Haven't encountered any over/under booking issues. We were able to set up packages and bundles to implement different rate structures and strategies (room only, bed \& breakfast etc). Customer support is quite capable and impressive given the large number of smaller businesses they're serving and supporting. > > **Cons**: User interfaces cram a lot of capability onto each screen by using small and somewhat cryptic graphical icons with limited or in some cases, no text. In the long run, this is a good thing, because it facilitates powerful quick navigation.. but, in the early going it adds to the learning curve to remember what the icons mean. But this is a MINOR issue and can be overcome fairly quickly. > > We've been using InnRoad for almost three years now. We've used three PMS/reservation systems over the last 12 years and this is by far the best we've used. As you work with them they will help you to build a better marketing presence and to optimize your mix of direct bookings on your site versus relying on third party reservation systems with high commission costs ----- ### "Very comprehensive system with great functionality" — 5.0/5 > **Michael** | *24 January 2018* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: The system is full of options but easy to use. Training and trainers are thorough and knowledgeable about system and patient throughout the process. They are very fast and can get you up and running quickly. Support is around the clock and case workers are there to assist with guidance. There online tools and tutorials > > **Cons**: I signed up too early and should have waited to implement as I opened much later. Very impressive sales experience that took awhile to regain my confidence during implementation. Certain limitations, such as multiple persons in one room are not very well managed. The work around to get two names in one room is not acceptable as it alters the contact/billing information and eliminates the possibility of different prefixes for two individuals and the contact is associated with the payment processing. There are limitations to the marketing sources and sub-sources that need to be corrected, as they were clearly intended for use and were used by the first operators one can see. > > I am very impressed that I have a full property management system with back office accounting for a monthly fee and no investment. It includes a booking engine and mobile app, allowing me to have a system that compares in many ways to the property management systems of the industry giants. ----- Page: 1 / 10\ Next: [Next page](https://www.getapp.ae/software/106063/innroad?page=2) ## Links - [View on GetApp](https://www.getapp.ae/software/106063/innroad) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data