About TechSee

TechSee is an intelligent visual support system that offers SMBs and enterprises a smart visual platform from which to assess, diagnose and resolve technical issues remotely. Incorporating live video, photo chat and intuitive visual guidance tools, TechSee aims to provide users with a reliable and user-friendly visual support solution.

From the smart visual platform, TechSee presents users with a real-time view of the customer’s technical problem. In order to assess the situation and provide visual guidance, TechSee allows users to interact with customers through a live virtual channel. Utilizing an augmented reality pointer, annotations and on-screen text, TechSee enables users to give clear instructions to show a customer exactly how to resolve the issue. Continuing to operate on the live virtual channel, users can observe as the customer tests and verifies the solution.

TechSee offers 3 different products including TechSee Call Center, TechSee Field Services and TechSee Starter. While TechSee Starter is suitable for SMBs with 1 to 10 customer support agents, TechSee Call Center is designed for larger call center operations. TechSee Call Center supports training and monitoring features such as silent observing, three-way conferencing and visual analytics and reporting. Meanwhile, TechSee Field Services provides visual consultation, management and supervision services for field technicians.

Key benefits of TechSee

  • TechSee employs real-time technology, allowing users to assess, diagnose and resolve technical issues remotely and efficiently.

  • TechSee includes augmented reality guidance tools, enabling users to provide effective support through an augmented reality pointer, annotations and on-screen text.

  • TechSee’s smart visual interactive platform permits users to see exactly what the customer sees, helping users resolve remote problems quickly.

  • TechSee utilizes proprietary algorithms to ensure productive decision support.

  • TechSee maintains that no previous IT knowledge or training is required to use the software, thereby offering users a simple and hassle-free service.

  • Devices

    Business size

    S M L

    Markets

    United States, Australia

    Supported Languages

    English

    Images

    Diagnose problems quickly
    Visually guide customer to resolve issue
    Add augmented reality pointer and annotations
    Access visual guidance tools from main display
    Instruct customers on how to perform initial damage control
    Deliver clear and accurate visual guidance
    View 7 more
    TechSee video
    TechSee video
    TechSee screenshot: Diagnose problems quickly TechSee screenshot: Visually guide customer to resolve issue TechSee screenshot: Add augmented reality pointer and annotations TechSee screenshot: Access visual guidance tools from main display TechSee screenshot: Instruct customers on how to perform initial damage control TechSee screenshot: Deliver clear and accurate visual guidance

    Features

    Total features of TechSee: 27

    • Activity Dashboard
    • Activity Management
    • CRM Integration
    • Chat
    • Communication Management
    • Customer Database
    • Customer History
    • Diagnostic Tools
    • Feedback Collection
    • Feedback Management
    • File Transfer
    • Guided Problem Solving
    • Help Desk Management
    • Issue Management
    • Issue Tracking
    • Knowledge Base Management
    • Problem Management
    • Productivity Reporting
    • Real Time Data
    • Real Time Monitoring
    • Real Time Updates
    • Secure Data Storage
    • Training Management
    • Video Conferencing
    • Video Support
    • Visual Analytics
    • Workflow Management

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    TechSee FAQs

    Below are some frequently asked questions for TechSee.

    TechSee offers the following pricing plans:

    • Pricing model: Subscription
    • Free Trial: Available

    To receive accurate pricing for all of TechSee's products, contact TechSee directly.

    TechSee offers the following features:

    • Activity dashboard
    • Activity management
    • Activity monitoring
    • Annotations
    • Augmented reality pointer
    • Best-path resolutions
    • CRM integration
    • Chat functionality
    • Communication management
    • Customer database
    • Customer experience management
    • Customer history
    • Database access
    • Diagnostic tools
    • Feedback collection
    • Feedback management
    • File transfer
    • Guided problem solving
    • Help desk management
    • Issue management
    • Issue tracking
    • Knowledge base
    • Live video
    • On-screen text
    • Problem management
    • Real time data
    • Real time monitoring
    • Real time updates
    • Recurring issues
    • Reporting
    • Secure data storage
    • Training management
    • Video support
    • Visual analytics
    • Workflow management

    TechSee has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    TechSee supports the following languages:

    English

    We do not have any information about what devices TechSee supports

    We do not have any information about what integrations TechSee has

    TechSee offers the following support options:

    Online Support, Phone Support, Video Tutorials

    Related categories

    See all software categories found for TechSee.