About Visibook

Visibook is a client scheduling solution for busy, small business service providers looking for a simple way to manage their schedule, book customers, and send appointment reminders. The appointment booking tool serves a variety of industries including fitness trainers, massage therapists, music teachers, acupuncturists, event planners, user research and interview signups, volunteering sessions, and more.

Visibook allows users to setup their availability on the calendar to let clients know when they are available for an appointment. Customers are able to self-book using the mobile app or online calendar. The online scheduling tool will automatically send appointment confirmations once the booking has been completed, as well as reminders to customers to reduce no-shows or missed appointments. Users can also share their unique online booking calendar URL to clients, and accept payments using the optional payment tool.

Visibook’s multi-platform solution allows both individual and class scheduling, with an organized appointment history for each customer. Users are able to work around their personal calendars by setting up Google Calendar sync, and efficiently make changes to schedules while on the go using the mobile app. Users can add notes, and communicate with clients via text, mobile messaging, or email. Staff management features enable users to add employees to the calendar for instructor scheduling.

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Visibook

Key benefits of Visibook

  • Integrated messaging features allow users to communicate with their clients via text, mobile messaging, or email, and stay connected in one organized place.

  • The downloadable app for Android and iOS works for both merchants and their clients, enabling all users to manage their bookings and schedules from the palm of their hand.

  • Visibook helps avoid double-bookings by allowing users to setup Google Calendar sync, enabling them to work around their personal calendar.

  • Clients are sent automatic appointment confirmations and reminders to help reduce no-shows or missed appointments.

  • Visibook helps businesses save time and share their availability by allowing clients to book appointments themselves online or via mobile app.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    United States

    Supported Languages

    English

    Pricing starting from:

    Not provided by vendor

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to Visibook

    Images

    Visibook Software - Visibook is accessible via desktop, tablet or mobile phone
    Visibook Software - Clients can help save time and hassle by booking themselves
    Visibook Software - The appointment manager allows users to set when their are free to be booked
    Visibook Software - Send messages from the app and keep private notes to remember birthdays, preferences, etc.
    Visibook Software - An simple, intuitive scheduling interface on both mobile and desktop
    Visibook Software - Provide company information to take bookings outside the app
    Visibook Software - Keep all clients' contact information in one place, accessible via mobile device
    Visibook Software - Schedule clients and send SMS text reminders
    Visibook Software - Add notes to schedules and sync with Google Calender
    Visibook Software - Chat with clients with built-in messaging
    Visibook Software - Enter service descriptions to provide clients with booking details
    Visibook Software - Add employees to the calendar for instant scheduling
    View 13 more
    Visibook video
    Visibook Software - Visibook is accessible via desktop, tablet or mobile phone
    Visibook Software - Clients can help save time and hassle by booking themselves
    Visibook Software - The appointment manager allows users to set when their are free to be booked
    Visibook Software - Send messages from the app and keep private notes to remember birthdays, preferences, etc.
    Visibook Software - An simple, intuitive scheduling interface on both mobile and desktop
    Visibook Software - Provide company information to take bookings outside the app
    Visibook Software - Keep all clients' contact information in one place, accessible via mobile device
    Visibook Software - Schedule clients and send SMS text reminders
    Visibook Software - Add notes to schedules and sync with Google Calender
    Visibook Software - Chat with clients with built-in messaging
    Visibook Software - Enter service descriptions to provide clients with booking details
    Visibook Software - Add employees to the calendar for instant scheduling

    Features

    Total features of Visibook: 38

    • Alerts/Notifications
    • Appointment Management
    • Appointment Scheduling Software
    • Automated Scheduling
    • Availability Indicator
    • Availability Management
    • Booking Management
    • Calendar Management
    • Calendar Sync
    • Class Management
    • Class Scheduling
    • Client Database
    • Client Portal
    • Client Profiles
    • Confirmation/Reminders
    • Contact Database
    • Customer Database
    • Customer History
    • Customer Mobile App
    • Customizable Branding
    • Electronic Payments
    • Email Management Software
    • For Salons and Spas
    • Group Scheduling
    • Instructor Management
    • Mobile Access
    • Mobile App
    • Multi-Location
    • Online Booking
    • Online Payments
    • Real-time Scheduling
    • Recurring Appointments
    • Reminders
    • Rescheduling
    • SMS Messaging
    • SMS Reminders
    • Self Service Portal
    • Website Integration

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    Reviews

    Overall rating

    4.6 /5
    (627)
    Value for Money
    4.7/5
    Features
    4.3/5
    Ease of Use
    4.5/5
    Customer Support Software
    4.6/5

    Already have Visibook?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 627
    Amy
    Overall rating
    • Industry: Music
    • Company size: Self Employed
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Wonderful customer service and a huge time saver

    Reviewed on 30/11/2016

    I am a sole proprietor of a business with one person in charge (me) and many clients that I am...

    I am a sole proprietor of a business with one person in charge (me) and many clients that I am juggling on a weekly basis. When I began using Visibook about 15 months ago, it took a relatively short period of time to transition my clients to this new system, and I was amazed at how willing Customer Support was in assisting me and my clients with the transition. If ever there is a small issue with the interface, or if a client has difficulty with the Visibook system, Customer Support will be there to help guide through the process. I have also been a Visibook user through multiple iterations of Visibook, and believe that they consistently hear the needs of their users, and make good/helpful changes with each new update. I don't think any booking system will be 100% perfect 100% of the time with 100% of people feeling completely intuitively comfortable with every aspect of the interface, so that's my reason for the 4 stars in features + functionality. I have to say though, that their Customer Support, patience, and willingness to make their product more suited to their users' needs definitely supersedes any imperfection in the product itself.

    Pros

    I like that it is easily compatible with my gcal and with my client's calendar systems. I like that it clearly displays my availability to customers and that I can change my availability easily myself, and that clients feel that the system assists them in being flexible with their lesson times. I also like that it keeps record of cancellations, bookings, and sends reminder emails to clients.

    Cons

    I wish it were a little easier to 'click and drag' availability in the calendar, or interface with the calendar directly, rather than going to an 'edit' function. I also wish I could reply directly to messages sent by Visibook. As in- when clients send messages from the Visibook software and I am notified by email, I wish I could reply in my email, and not have to go to Visibook before responding to the message.

    Monique
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: Self Employed
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Satisfied but would like more features

    Reviewed on 05/05/2019

    I would recommend Visibook to others as their prices are reasonable, I have reached out to them...

    I would recommend Visibook to others as their prices are reasonable, I have reached out to them once before about something and they responded very quickly and overall I haven’t had many glitches with the service. There have been a couple clients that told me they couldn’t book, but I believe that was around the time I needed to update my payment info.

    My clients have told me it’s very easy for them to book an appointment!

    Pros

    I like:
    -that it’s quite simple to change the times I’m available
    -the new feature of being able to add in personal events and have it sync up with my google calendar
    -that I got to use the services for free in the beginning when I started out as a new business. Thank you. This was the biggest selling feature to me in the beginning.

    Cons

    I wish Visibook had these features:
    -when someone books an appointment that we can choose a buffer time to come after the appointment (for us to clean up etc). That way I don’t get ppl booking appointments back to back.
    -the ability to put the services in order of how we want them to be viewed by the customer instead of in alphabetical/numerical order
    -to be able to write a bit longer of a text to a client
    -to be able to store both client’s Email and phone number on their profile but have the ability to select *just one* of those for appointment reminders. Instead of both.
    -would love if it could sync up with Quickbooks, so there’s less time of me typing in the same client info
    -I wish it was easier for me to see how to contact Visibook

    Response from Visibook

    Thanks for your feedback! Fyi, you can apply a buffer time to your services. Just go to 'Services' and edit them to add a buffer time after each of them.

    Martha
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 1,001-5,000 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    Booking the easy and smart way

    Reviewed on 24/03/2020

    I have used Visibook to get organise for my clients. This has made me more reliable to my clients.

    I have used Visibook to get organise for my clients. This has made me more reliable to my clients.

    Pros

    Availability known to clients. The app lets your clients know what times you are available and what times you are engaged. This minimizes unnecessary communications and saves much time.
    Available times can be updated. You may lay out your plans but things do change along the way, where you cannot execute all your plans. When such things happen, you have the freedom to edit your available times and the process is easy.
    With Visibook, you can create buffer time between appointments. Developers knew that as humans, we don’t just jump from one activity to another all times without any rest. Visibook has a feature to let you create a buffer time.
    Good customer service. It is so easy to seek technical support because their link was placed notably on the menu. And when you contact customer care, they are always ready to attend, and they do this positively
    Visibook has an inbuilt calendar to help you get more organized. In case you prefer other calendars other than the default one, you can sync with google and other calendars as well.
    One other special feature on Visibook is the automatic text remeinder. The importance of that cannot be exergerated.

    Cons

    Sometimes, if you take much time on the app, especially on android, it tends to become slow to operate. I solve this by restarting the app.
    There is no option to manually sort my services, apart from the alphabetical or chronological order.
    I feel that the payment options are not enough. Clients prefer various ways of making payments.

    Elizabeth
    Overall rating
    • Industry: Food & Beverages
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    great for booking app

    Reviewed on 02/10/2018

    Pros

    omg i cant live without this, i used it daily, for my customer to book an app or for me to book an app with them. love it how it remind me that i have an app coming up, and it also remind my customer as well. easy to used, love how it have a pay options as well, but it does take a fee, which is understandable. love how it has an url so that you can send to customers and let them know what you have open.

    Cons

    at time theres a lag, error issue, and for some reason it when you add new customers, it add them twice. also, the limit of how many app you can make, theres time where you will go over 50 and theres time where you under the amount for free use, but when you pay like me, they charged you even if you dont go over 50 app, which i believe that they should change it. at times, business is slow and at times its not. which i dont think i should be paying monthly if im not getting enough customers, it really hurt small business like mine

    Response from Visibook

    Hi Elizabeth,

    Thanks for your feedback. We're happy to hear that the app has been so helpful for you.

    We would love to learn more about the times when you've seen the app add multiple customers accidentally. We've taken some extra steps to prevent that from happening, so I'd like to learn more about how you're seeing that. Can you please email us at [email protected]?

    Thanks!

    Sarah
    Overall rating
    • Industry: Religious Institutions
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Simple for People to Use

    Reviewed on 20/09/2016

    I needed a very simple appointment scheduling program that people could use to request an appointmen...

    I needed a very simple appointment scheduling program that people could use to request an appointment for services. Visibooks has filled that purpose. People that have been directed to the site have stated that it was very easy to make an appointment without having to wait or travelling to see if I'm available or not. I have been able to manage my time more efficiently since I have been using Visibooks. The email and text message notification is a real big win in my book. It also sends the person a confirmation message of the appointment. Whenever someone books an appointment, the program can send both and email and text message notification to you. It also sends you a summary of your appointments for the next day so that you can plan accordingly. Visibooks is a wonderful program.

    Pros

    I like most about the program is that it is very simple for people to schedule an appointment. Everyone that I have spoken to about the program, says that is was very easy and it did not request a lot of information or request a signup to book an appointment. A big win! Also, I love the fact that it sends you an email or text notification when someone books an appointment an a confirmation message to the person that I have customized to include where I'm located and what to bring! They also have a great tech support staff that is very responsive.

    Cons

    For me the program was not very intuitive. It was a little cumbersome to setup the available appointments. There were no online help feature. If you have questions you have to go through tech support via chat message. This is not that big of a deal, because so far their tech support has been great and very responsive! Within a few minutes they helped me rework my appointment schedule so that I could take off blocks of appointments with a few simple clicks instead of each appointment on a given day. I would of had to delete 15 daily appointments in a day for a 2 week period. Whew!

    Showing 5 reviews of 627 Read all reviews

    Visibook FAQs

    Below are some frequently asked questions for Visibook.

    Visibook offers the following pricing plans:

    • Starting from:
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    Free: Book up to 25 appointments per month Basic: $6.99 per month, up to 50 appointments per month Standard: $13.99 per month, up to 100 appointments per month Unlimited: $19.99 per month, unlimited appointments

    Visibook has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200

    Visibook supports the following languages:

    English

    Visibook supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Visibook integrates with the following applications:

    Google Calendar

    Visibook offers the following support options:

    Email/Help Desk, FAQs/Forum, 24/7 (Live rep), Chat

    Related categories

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