--- description: Detailed reviews on ServiceChannel based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare ServiceChannel with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ServiceChannel Reviews, Prices & Ratings | GetApp UAE 2026 --- Breadcrumb: [Home](/) > [CMMS Software](/directory/131/cmms/software) > [ServiceChannel](/software/106851/servicechannel) # ServiceChannel Canonical: https://www.getapp.ae/software/106851/servicechannel Page: 1 / 6\ Next: [Next page](https://www.getapp.ae/software/106851/servicechannel?page=2) > ServiceChannel is the \#1 facilities management system, helping you deliver an outstanding customer experience at every location. Over 600 leading global brands use ServiceChannel daily to conduct business with 70,000+ contractors at 330,000+ locations in 66 countries. Our service provider marketp > > Verdict: Rated **4.5/5** by 130 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of ServiceChannel ServiceChannel makes it easy for your team to deliver an outstanding customer experience at every location. With a simple process for requesting service, you can keep your locations in top-notch shape and keep your customers happy. • By automating the work order process, you can focus on serving customers while keeping your business running smoothly and proactively. • Reduce facility or equipment downtime and costs by working with the top providers from our service provider network, all picked based on their proven track records. • When your equipment needs repair, it’s as simple as scanning the QR code on an asset tag. The right provider gets dispatched, and they know what to repair and the parts to bring. • ServiceChannel keeps your repair and maintenance costs under control by ensuring you never overpay, with invoice price limits and duplicate work order avoidance. • Our platform automatically routes work that’s covered under warranty to the right provider — so you never miss out on free fixes. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 130 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceChannel - **Location**: New York, US - **Founded**: 1999 ## Commercial Context - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Chinese, Czech, Dutch, English, European Portuguese, French, German, Greek, Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - API - Access Controls/Permissions - Accounting Software - Activity Dashboard - Activity Tracking - Alerts/Notifications - Asset Accounting - Asset Assignment - Asset Lifecycle Management - Asset Tracking Software - Audit Management - Audit Trail - Automated Scheduling - Barcode/Ticket Scanning - Barcoding/RFID - Billing & Invoicing - Budgeting/Forecasting - CRM Software - Calendar Management - Checklists ## Integrations (15 total) - Accruent - Lucernex - Microsoft 365 - Microsoft Teams - NetSuite - Observe - Oracle PeopleSoft - SAP Ariba - SAP BW/4HANA - SAP HANA Cloud - SAP S/4HANA Cloud - ServiceNow - ServiceNow IT Service Management - Visual Lease - WennSoft ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) ## Category - [CMMS Software](https://www.getapp.ae/directory/131/cmms/software) ## Related Categories - [CMMS Software](https://www.getapp.ae/directory/131/cmms/software) - [Governance, Risk and Compliance (GRC)](https://www.getapp.ae/directory/251/governance-risk-compliance-grc/software) - [Facility Management Software](https://www.getapp.ae/directory/323/facility-management/software) - [Work Order Software](https://www.getapp.ae/directory/705/work-order/software) - [Contractor Management Software](https://www.getapp.ae/directory/1011/contractor-management/software) ## Alternatives 1. [MaintainX](https://www.getapp.ae/software/117239/getmaintainx) — 4.8/5 (1017 reviews) 2. [Fracttal One](https://www.getapp.ae/software/111631/fracttal) — 4.6/5 (1773 reviews) 3. [Limble](https://www.getapp.ae/software/2049215/limble-cmms) — 4.8/5 (739 reviews) 4. [Jobber](https://www.getapp.ae/software/90723/jobber) — 4.6/5 (1420 reviews) 5. [Fiix](https://www.getapp.ae/software/106721/fiix) — 4.5/5 (628 reviews) ## Reviews ### "One stop platform for all your facilities management needs" — 5.0/5 > **Verified Reviewer** | *2 September 2020* | Retail | Recommendation rating: 8.0/10 > > **Pros**: Being able to have everything on one platform is a huge time saver especially in this ever changing industry. From work order creation to invoice approval, the system is extremely user friendly. Also the fact that during implementation it is set up specific to your business needs and as things change, you can make changes\! > > **Cons**: Implementation process can be lengthy and creating the issues list can be confusing if you don't have a good starting point. You do get set up with an implementation manager who does help guide you through the process. ----- ### "Ulta Beauty loves Service Channel\!" — 5.0/5 > **Amy** | *10 February 2025* | Cosmetics | Recommendation rating: 10.0/10 > > **Pros**: Very intuitive and easy to use, lots of filtering options which makes it possible for multiple Teams in my company to all use the system but not duplicate efforts or cross over each other. > > **Cons**: There seems to be new innovation happening regularly on Service Channel, but this never includes Supply Manager. I understand Supply Manager is a third party system acquired by Service Channel.... but when will this change? I've been using the platform for almost 5 years with no upgrades. Ulta Beauty does 50,000+ WO's a year with Supply Manager- new features would go a long way. ----- ### "Not at all user friendly when you only need it occasionally" — 3.0/5 > **Verified Reviewer** | *4 August 2022* | Construction Software | Recommendation rating: 3.0/10 > > **Pros**: I like the thought behind it. I think if implemented properly it probably could be a very good tool for managing service/warranty work, but the capacity in which I use it is very confusing. On the plus side, they did offer a training that was about 3 hours long to go in depth into the program and how it should function. > > **Cons**: While the concept behind it is excellent, it doesn't quite apply to how I use it. It was set up by a client of ours to dispatch service work, but as a GC it has gotten confusing since we aren't the ones to actually perform the work. I wish the training had been more specific to if you're a GC or a subcontractor. I also think that the owner training should be a bit more in depth as well because even the client who purchased the software has hit some usage roadblocks when it comes to setting up jobs and which features they actually want us to use. > > My experience has unfortunately been a confusing and frustrating one. I do see the benefits of having a system to track work orders, but I just don't think that it applies to all situations. It's very hard to use from the GC standpoint. ----- ### "A+ for Service Channel" — 5.0/5 > **Sharon** | *7 January 2026* | Facilities Services | Recommendation rating: 10.0/10 > > **Pros**: Service Channel keeps all my work orders and customers organized, it is user friendly and offers many reports. > > **Cons**: The only issue I have is that I cannot put a work order in completed status. It would help to move the process along if we could do this ourselves. With validation that the work was completed of course\! > > I have been using Service Channel for over 10 years, it has improved through the years and has been an asset to our company ----- ### "Excellent Communication Tool" — 4.0/5 > **Mari Clare** | *28 August 2020* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Keeping hundreds of work orders time stamped and name stamped. This allows for clear accountability for my team and direct communication with the store staff. All information is stored in one WO and photos/videos can be uploaded to allow for context. Managing expectations is much easier with the missed ETA alerts and I can easily see where my team needs to focus their efforts. > > **Cons**: The PM module is still clunky and doesn't really fit our requirements entirely. It's limited in it's capabilities (for example: many of our locations have different frequencies and schedules for cleaning, this cannot be specified in the PM module). > > Excellent. Our account rep \[SENSITIVE CONTENT HIDDEN\] is always available to answer questions or help us with optimizing our work flow. The system has greatly increased our ability to prioritize and focus on the issues that will move the needle. ----- Page: 1 / 6\ Next: [Next page](https://www.getapp.ae/software/106851/servicechannel?page=2) ## Links - [View on GetApp](https://www.getapp.ae/software/106851/servicechannel) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data