NetHunt CRM

All CRM tasks can be handled inside Gmail.

The user interface is completely customisable and adding new fields to records is simple and efficient.

Creating new records for any task (contacts, leads, service etc) is very simple and the customisable views are just so handy for a quick visual look at what is happening in your business.

NetHunt CRM works quickly and it's integration with Zapier has literally saved us hours each week and made previously manual tasks completely automated.

The follow up reminder system, although functional, is a little basic in that (at the time of this review) you can only set up one reminder for a record or email at one time. It would be nice if you could have more than one follow up reminder per record or email and have these on a schedule. This of course can be done easily using Zapier but if you're not using a paid subscription to Zapier it will add another cost. This is a minor con though and with some discipline there are simple and effective workarounds

Very impressed with just how easy it is to get NetHunt up and running and how seamless it is to manage your pipeline using Gmail as the backbone. In your Gmail or Google Calendar and want to link a message or calendar entry to a deal, contact, or company? Click on the handy little NetHunt logo icon and connect it right up to whatever it pertains to, in a few seconds, with no more than 2 or 3 clicks. It's customizable if you want it to be. Email templates, open tracking, and link click tracking for emails is the icing on the cake. It doesn't feel like a chore to keep NetHunt CRM updated - it just works.

Not a lot that I can say about NetHunt in terms of things I dislike or are negative so far. Every system has its quirks, strong points, and weak points - it's all about what you make of it.

collating information, pulling reports and following other colleagues

can't build detailed itinerary breakdowns for each client and booking.

The integration with Gmail is excellent and the simple data validation measures are effective. The workflows are powerful, and sending customised emails works well

Sometimes the UI can take a bit of getting used to, but it is a big piece of software, so I guess that they are growing and adapting the UI as they go.

Given that we are a software company the ability to add their API into our website was a must. And this enabled us to better segregate between the various customer personas we target.

For maximum utility, we use both the Gmail and LinkedIn extensions for chrome (shameless plug). But that being said, I did find that my Gmail has been a bit slower at times and I had to refresh my page a few times to smooth things out.
I would like the flexibility of adding custom event names as right now I'm limited to calls/comments/events but as our platform relies on multiple means of communication I would like the ability to add the custom social media chat log/reference