About Re:Desk

Re:Desk is an online web based customer support software & ticketing system for small and medium business companies and eCommerce or multi-vendor stores.

Customers can log in to the Re:Desk support portal and track the status of their ticket using the same login credentials that they use for the eCommerce store.

Re:Desk tracks all customer email, contact form, Facebook and Twitter requests, and converts them into help desk tickets. These are then automatically routed to the correct customer service department or agent for resolution. Where applicable, customer service agents are shown customers' full order details alongside their query, complaint, or request.

Pricing starting from:

$29.99/month

  • Free Trial
  • Free Version
  • Subscription

Key benefits of Re:Desk

- Multi-site (multi-store) connection

- eCommerce ready

- Multivendor ready help desk

- Email, Facebook or Twitter support channels

Devices

Business size

S M L

Markets

Canada, United Kingdom, Japan, United States

Supported Languages

English, Russian

Pricing starting from:

$29.99/month

  • Free Trial
  • Free Version
  • Subscription

Images

Ticket details page. Ticket name with order number and orders details on right column. You can assign the ticket to any department or support agent, add note and so on.
Tickets listing. Shows unread and read tickets, new and replied and starred tickets
An integrated Contact Us form creates support tickets directly in Re:Desk, then routes them to the relevant department
View 4 more
Re:Desk screenshot: Ticket details page. Ticket name with order number and orders details on right column. You can assign the ticket to any department or support agent, add note and so on. Re:Desk screenshot: Tickets listing. Shows unread and read tickets, new and replied and starred tickets Re:Desk screenshot: An integrated Contact Us form creates support tickets directly in Re:Desk, then routes them to the relevant department

Features

Total features of Re:Desk: 26

  • API
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Spam
  • Automated Routing
  • Call Center Management
  • Contact Management Software
  • Email Management Software
  • Email Templates
  • IT Asset Management Software
  • Inbox Management
  • Interaction Tracking
  • Interaction Tracking
  • Multi-Channel Communication
  • Network Monitoring Software
  • Queue Management
  • Remote Access/Control
  • Role-Based Permissions
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Social Media Integration
  • Support Ticket Management
  • Ticket Management
  • Workflow Configuration
  • eCommerce Management

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Helprace

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Reviews

Overall rating

4.8 /5
(6)
Value for Money
5/5
Features
4.5/5
Ease of Use
5/5
Customer Support Software
4.8/5

Already have Re:Desk?

Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 6
Verified Reviewer
Overall rating
  • Industry: Oil & Energy
  • Company size: 10,000+ Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Highly Functional for the Customer Service Department

Reviewed on 27/08/2018

Pros

Provides necessary communication pathway between our team and clients. The setup was easy. Tech support was great. Availability to major operating systems is a great plus. Re:Desk allowed our team to communicate with our clients as well. The alerts allowed us to be responsive with our clients. The multiple features of Re:Desk allowed our team to document customer feedback, to manage feedbacks and other features.

Cons

There are moments where the system is a bit laggy or slow, but this might be an internet A connection problem. So far, no other problems were faced by our team.

Response from Re:Desk

Glad to hear your response! You are welcome!

Alexey S.
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great help desk service

Reviewed on 23/05/2017

Pros

Easiest to use and simple for understanding. All is clear for administrators. No a lot of loaded unnecessary features, just what is needed only for customer supporting for small business. Support is fast and always reply with fixes and helpful information. Thank you guys and good luck to you!

Response from Re:Desk

Thanks a lot! You are welcome and great to hear you like the software!

Ilya S.
Overall rating
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

Using for my side project, easy to setup and easy to use, nice UI.

Reviewed on 29/03/2018

Pros

Lack of some features we need, and I was surprised how it's easy to extend. The price is very competitive and no recurring fees.

Cons

Support is a little bit laggy (but they will help you anyway). Also it would be great to have more frequent product updates.

Nikolay P.
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

Product Director, E-commerce & Analytics

Reviewed on 16/03/2018

Pros

Really helpful, easy to setup. We are using this software for about two years and can recommend it for all small teams.

Cons

We are need more reports, analytics. We would like to control our managers, response time, customer satisfaction.

Response from Re:Desk

Glad to hear new review. Thank you a lot!

Sergey P.
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

Using for communication between our clients and our support team.

Reviewed on 26/04/2018

Pros

This platform has useful integrations with social services like Facebook and Twitter. The UI is very easy and helpful.

Cons

We don't use all functionality of the product and we didn't find any cons properties. Everything seems good for us.

Showing 5 reviews of 6 Read all reviews

Re:Desk FAQs

Below are some frequently asked questions for Re:Desk.

Re:Desk offers the following pricing plans:

  • Starting from: $29.99/month
  • Pricing model: Free, Subscription
  • Free Trial: Available

A 30-day free trial is available, after which Re:Desk costs a flat fee of $29.99/agent/month.

We do not have any information about Re:Desk features

Re:Desk has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500

Re:Desk supports the following languages:

English, Russian

Re:Desk supports the following devices:

Re:Desk integrates with the following applications:

CS-Cart

Re:Desk offers the following support options:

Email/Help Desk, 24/7 (Live rep), Chat

Related categories

See all software categories found for Re:Desk.