About Prompt.io

Prompt.io is a bi-directional messaging platform that businesses leverage to operate and automate personalized, results-oriented conversations across SMS texting, chat and social messaging channels. Instant Apps facilitate hyper-personalized customer experiences at scale, syncing data in real time to CRM and back-end data sources.

Prompt.io enables a variety of businesses within industries including travel, real estate, insurance and lending to have real-time conversations with customers. Users are able to create and send forms, surveys, documents, eSignatures, and payments. Schedule a reservations and appointments, all via two-way messaging channels such as SMS, Facebook Messenger, Whatsapp, LINE and others. The platform tracks all of data, whether it's purchase history, appointments, contact history or any other data.

For more complex interactions, Prompt.io includes the Instant Apps feature which provides users with a set of tools to create custom forms, invoices, wizards and work orders, without the need for a developer. Users can drag and drop functionality they need using a web-based tool and style their custom apps to match their company’s brand.

Prompt.io pulls and pushes information to and from existing CRMs in real time, providing organizations with accurate and updated information directly from customers.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Prompt.io

Key benefits of Prompt.io

  • Prompt.io helps increase contact rates and allows organizations to converse with and support customers via SMS, Facebook Messenger, and live chat.

  • The Salesforce plugin enables users to manage conversations from SFDC records, and utilize deep links in Prompt.io to get back to relevant Salesforce records.

  • Create no-code 'Instant Apps' to collect and share information with customers, directly from an SMS conversation, and send forms to get photos, signatures, and more from customers.

  • Layer in simple keyword automation or build out complex bots into SMS workflows to drive efficiency and speed up responses.

  • Prompt.io integrates with Salesforce, Google Sheets and more to provide seamless messaging services and data collection for businesses.

  • Devices

    Business size

    S M L

    Markets

    Canada, United States

    Supported Languages

    English

    Pricing starting from:

    N/A

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to Prompt.io

    Images

    Prompt.io Software - Customer text messages appear in the Prompt.io platform, and responses are texted back
    Prompt.io Software - Customize the messages triggered by Prompt.io activity
    Prompt.io Software - The interactive builder allows users to create checklists, wizards, forms, content and more to instantly collaborate with customers
    Prompt.io Software - Choose a customer and select an interactive to send to them
    Prompt.io Software - Customers can use the link to load the interactive on their mobile device
    Prompt.io Software - Send work orders using Prompt.io Interactives for field service in Salesforce
    Prompt.io Software - Edit company name, logo, and make changes to an account via the admin panel
    Prompt.io Software - Manage new users and their permissions, and create new groups
    Prompt.io Software - The Instant Apps feature lets users build and send forms, capture signatures, photos, and more from customers via mobile devices
    View 10 more
    Prompt.io video
    Prompt.io video
    Prompt.io video
    Prompt.io Software - Customer text messages appear in the Prompt.io platform, and responses are texted back Prompt.io Software - Customize the messages triggered by Prompt.io activity Prompt.io Software - The interactive builder allows users to create checklists, wizards, forms, content and more to instantly collaborate with customers Prompt.io Software - Choose a customer and select an interactive to send to them Prompt.io Software - Customers can use the link to load the interactive on their mobile device Prompt.io Software - Send work orders using Prompt.io Interactives for field service in Salesforce Prompt.io Software - Edit company name, logo, and make changes to an account via the admin panel Prompt.io Software - Manage new users and their permissions, and create new groups Prompt.io Software - The Instant Apps feature lets users build and send forms, capture signatures, photos, and more from customers via mobile devices

    Features

    Total features of Prompt.io: 50

    • 2-Way Messaging
    • API
    • Alerts / Escalation
    • Application Management
    • Automated Responses
    • CRM Software
    • Call Center Management
    • Chat/Messaging
    • Contact Management Software
    • Contextual Targeting
    • Customer Database
    • Customer History
    • Customizable Branding
    • Customizable Forms
    • Data Capture and Transfer
    • Digital Signature Software
    • Drag & Drop
    • Electronic Payments
    • Engagement Tracking
    • Event Scheduling
    • Feedback Management
    • Historical Reporting
    • Interaction Tracking
    • Invoice Management
    • Live Chat Software
    • Location Tracking
    • Location-Based Marketing
    • MMS
    • Mass Texting
    • Message Personalization
    • Mobile Signature Capture
    • Multi-Channel Communication
    • Performance Metrics
    • Polls/Voting
    • Pulse Surveys
    • Push Notifications Software
    • Real Time Data
    • Reporting/Analytics
    • Reservations Management
    • SMS Marketing Managment
    • SMS Messaging
    • Scheduled Messaging
    • Self Service Portal
    • Social Media Integration
    • Support Ticket Management
    • Survey/Poll Management
    • Surveys & Feedback
    • Text-to-Win
    • User Management
    • Virtual Assistant

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    Reviews

    Overall rating

    4 /5
    (8)
    Value for Money
    4.7/5
    Features
    4.4/5
    Ease of Use
    4.3/5
    Customer Support Software
    4.1/5

    Already have Prompt.io?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 8
    Verified Reviewer
    Overall rating
    • Industry: Venture Capital & Private Equity
    • Company size: 11-50 Employees
    • Used Monthly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Incredible Product that Helped Us Grow

    Reviewed on 08/04/2019

    Pros

    Chatbox was easy to use, and more importantly, easy for our users to interact with

    Cons

    It took us some time to fully understand what it is capable of

    Claire P.
    Overall rating
    • Industry: Education Management
    • Company size: 1,001-5,000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    Useful Product, Responsive team

    Reviewed on 13/09/2019

    There were some issues with the rollout of CB2, but I was able to work with the team to resolve...

    There were some issues with the rollout of CB2, but I was able to work with the team to resolve those issues-- they were responsive, communicative, and made a serious effort to better understand our uses of the product to improve service going forward. The Chatbox team is very easy to work with, and responsive to any concerns or issues we may encounter with the product.

    Pros

    The product is great for our CRM and outreach- texting potential students allows us to reach them in a way that is probably the most accessible today. It allows us to coordinate with students to book calls, find out what info they need, or quickly recognize a lack of interest. The primary features are easy to use and straightforward.

    Cons

    When it comes to admin usage and deeper features of the software, it's not as easy to navigate. Sometimes glitches prevent us from responding to leads in a timely manner, if at all (though this is rare). Making it easier for admins to add and edit macros from the inbox view would be really helpful, and it's also a little too easy to accidentally delete a macro.

    Response from Chatbox

    Hi Claire,
    We truly appreciate your review! Thank you for being such an engaged customer! Your feedback on what we can do to improve is invaluable. Thank you for putting your trust in us!

    Kim C.
    Overall rating
    • Industry: Education Management
    • Company size: 501-1,000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 3.0 /10

    Too spotty of service to rely on

    Reviewed on 29/01/2019

    Pros

    Chatbox makes it easy to text customers directly from salesforce, and keeps a record of SMS conversations on the salesforce file. It's as easy to keep texting records as it is to keep email records with Chatbox.

    Cons

    Our team constantly experience service outages/downtimes during peak hours of operation. When trying to send a text, it's almost a 50/50 shot that it will go through.
    The integration is not set up to work will with large sales teams.

    Response from Chatbox

    Hi Kim, we appreciate the honest feedback on your experience with Chatbox. Uptime is one of our highest priorities, and we'll do our best to win back your trust. Please reach back out to your account team anytime that you want to discuss your experience further

    George A.
    Overall rating
    • Industry: E-Learning
    • Company size: 201-500 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Extremely flexible company with a great product.

    Reviewed on 05/07/2017

    We have seen close rates jump up around 20%-30% on individuals who had received SMS messages vs...

    We have seen close rates jump up around 20%-30% on individuals who had received SMS messages vs those that did not. In addition to those tangible benefits, the software is easiest enough to use that our internal users really enjoy having this tool at their disposal.

    Pros

    Chatbox is an incredibly lightweight yet powerful tool. It was incredibly easy to work with the team to setup text messaging within our Salesforce CRM.

    The biggest pro for me is how flexible Chatbox is with building and implementing our product. We had a few but very specific requests on how the service needed to connect with Salesforce and Chatbox was VERY receptive to these asks and built out our needs accordingly.

    Beyond this, as we worked to roll out some automated texting from our Salesforce application they responded to feedback and changes we had requested and worked quickly to implement. Very impressive.

    Cons

    Not many to mention but the only additional ask I would have would be for a better message template system which is something I believe Chatbox is already working on.

    Response from Chatbox

    Thank you for your feedback George! It's been great working with the General Assembly team to enable SMS and we look forward to getting additional features rolled out for the team soon.

    Tom H.
    Overall rating
    • Industry: Real Estate
    • Company size: 501-1,000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Executive

    Reviewed on 05/09/2019

    I love the support team

    I love the support team

    Pros

    Ease-of-use and functionality were by far most appealing

    Cons

    None that jumped right out at me. The product works very well.

    Response from Chatbox

    Tom, it's reviews like this one that inspire us to keep innovating and making the product better. Thank you for putting your trust in us!

    Showing 5 reviews of 8 Read all reviews

    Prompt.io FAQs

    Below are some frequently asked questions for Prompt.io.

    Prompt.io offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Not Available

    Prompt.io has the following typical customers:

    51-200, 201-500, 501-1,000, 1,001+

    Prompt.io supports the following languages:

    English

    Prompt.io supports the following devices:

    Prompt.io integrates with the following applications:

    Bandwidth, NationBuilder, Salesforce Sales Cloud, Slack, Twilio, Ytel

    Prompt.io offers the following support options:

    Email/Help Desk, Phone Support, Chat

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