Paycor

Paycor has been a fabulous tool for our overall HRIS and Payroll needs. It has made our HR department run so much more smoothly.

We had to implement our "Go Live" during COVID so we did not have any onsite support as we had originally planned

The positives of Paycor is that the system is easy to navigate, I liked the colors/format, and really liked the way I could build any report I wanted and it was easy to play around with the formats. I also liked that the payroll reports about populated with each payroll and I could pull them at any time.

I had talked to reps several times about the issues I had with the lack of customer service, emails not being returned, the 401k file options, GL issues, etc. and there didn't seem to be changes. I would go in the back end of the program to fix things myself (like GL, enter deductions, earnings, etc.) just to get it done. In payroll world you can't be waiting around for responses and you need reps that know the product. With Proliant... I have one payroll rep, one Benefits, rep, and one GL rep.

I like the ease of use and the ability to onboard users. Very straightforward. Non-technical folks can use this product easily.

Integration options are somewhat limited. The site often times out and time cards have to be manually adjusted often.

Clocking into work by phone is as modern as it gets. Just a few clicks and your logged in for work. You can still do it by desktop (a good option if your phone is out of order or has a dead battery), but the phone is still more convenient. It also shows your location, proving you were at work or very close to it should doubts arise.

If you're an area where your mobile data and your work WiFI dont' reach (deadspot), it can be hard to log in. You either miss a punch or you get the "circle death" and app locks up.