Paycor

Our previous job posting and applicant tracking system was quite old and the user experience for both recruiters and applicants was far from ideal. Newton greatly simplified the job posting process by integrating with Outlook for interview scheduling, allowing mobile feedback from hiring managers (so that they did not need to enter the platform if they did not want to), and having dashboards which quickly showed status of jobs for the recruiters. The application process for job seekers was fast and easy, resulting in our receiving far more applicants per job than the previous tool. Overall, Newton was a perfect fit for our needs as it allowed our recruiters to focus more on seeking candidates (since entering jobs was much easier) and we are getting more/better candidates given the expanded reach and ease of use that Newton provides our job seekers.

The main thing that we did not like was that the analytics dashboards and tracking were all Flash-based, but that was updated in the most recent platform update, so now our recruiters do not have to worry about Flash plug-in issues. Otherwise, we are quite happy with Newton.

Of the various time keeping methods I've been exposed too (from timeclocks to computer entry) in the last 30 years, this has been the most advanced system I have ever used. It also been one of the easiest to use. I have found no better system to input time or track my leave. The interface is intuitive and lets you do a variety things such as print your check stub.

Unfortunately, it is most accurate for time punching when you use a hard wired connection. I have found in several instances, that the time punch stays pending or finally records the punch an hour later when using Wi-Fi or mobile data (a phone). One our employees has had trouble from day one recording her time. We're not sure why.

I really like the payroll function of the software, it is very easy to set up and run payroll. Also the user side of things is very simple and available in Spanish.

Billing is inconsistent and uninformative, you ask questions and cannot get a direct or clear answer, I think it is very fair to be asking what I am paying for. Which then leads to the other worst function for this company which is customer service, I have been working on a billing question about delivery fees for over a month now, I have now had to ask 3 different people which include the sales people that sold me on Paycor.

I have been working on getting a user simple access to review our time cards and it is taking 3 weeks now. I called the support team, they told me it was fixed (it was not). I then created a case number by reaching out to through their support email, a week later I had to follow up with another phone call and they told me they had not even started working on this, so I had to sit on the phone for an hour while they worked on it.