About Richpanel

Richpanel makes ecommerce customer support effortless. With deep integrations with Shopify, Woocommerce & Magento, Richpanel brings in all the ecommerce data and order actions in one place for fast and personalized ecommerce support. Instantly resolve 30-40% of customer issues before reaching agents with a self-service portal. Manage all support channels - Email, Live chat, Phone, Facebook, Instagram and Whatsapp from one place.

Key benefits of Richpanel

1. Manage all support channels from one inbox

Customers can contact you on their favourite channel – Live Chat, Email, Facebook & Whatsapp. You can manage all the support tickets from a single collaborative inbox.

2. Seamless ecommerce integration

With deep integration with Shopify, Magento & WooCommerce, Richpanel makes ecommerce support fun and easy. Agents can view customer’s order details, website activities and they can use the data in responses and macros. They have all the context to assist customer queries quickly and at scale.

3. Eliminate repetitive contacts with ecommerce self-service.

30-40% of ecommerce support requests are repetitive. Richpanel lets you create guided self-service workflows to automate these common support scenarios. Customers submit all the information related to the issue in one go. Support agents can resolve the issue instantly without prolonged back and forth communication.

4. Convert more leads with a modern live chat on your store

Built for support teams of all sizes, Richpanel has all the advanced tools to help you easily collaborate across your support team and different business functions to shorten the resolution time. Create unlimited users and teams as per your need.

5. Resolve customer issues instantly with power tools and shortcuts

Use Power Reply to combine multiple actions, responses, assignments and order operations in one shortcut to resolve such queries with a single tap of the key. Use shortcuts to perform the most frequent helpdesk tasks in a jiffy.

6. Access all the support analytics and KPIs you need

See how agents are performing at customer feedback & response times and assisting conversions. Richpanel also measures what agents are influencing sales and creating long-term customer relationships. Filter reports by tags, channel (live chat, email, social) & agents.

Devices

Business size

S M L

Markets

United States, Canada, United Kingdom, Australia, China and 4 others, Japan, Germany, Brazil, Mexico

Supported Languages

English, Spanish

Images

Analytics & insights into impact on sales
Automate greetings & qualify visitors with Chat Bots
Data-rich customer profiles powered by AI
Analytics & insights into impact on sales
Analytics & insights into impact on sales
View 6 more
Richpanel screenshot: Analytics & insights into impact on sales Richpanel screenshot: Automate greetings & qualify visitors with Chat Bots Richpanel screenshot: Data-rich customer profiles powered by AI Richpanel screenshot: Analytics & insights into impact on sales Richpanel screenshot: Analytics & insights into impact on sales

Features

Total features of Richpanel: 21

  • "What If" Scenarios
  • API
  • Activity Dashboard
  • Activity Tracking
  • CRM Integration
  • Chat
  • Customer Complaint Tracking
  • Customer Service Analytics
  • Customizable Branding
  • Email Integration
  • Help Desk Management
  • Instant Messaging
  • Multi-Channel Communication
  • Reporting & Statistics
  • Self Service Portal
  • Support Ticket Management
  • Support Ticket Tracking
  • Tagging
  • Third Party Integration
  • eCommerce Integration
  • eCommerce Management

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Reviews

Overall rating

5 /5
(9)
Value for Money
5/5
Features
4.9/5
Ease of Use
5/5
Customer Support
5/5

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Showing 5 reviews of 9
Victoria S.
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

RICHPANEL- Best Software We Have Bought This Year!

Reviewed on 28/08/2020

Richpanel was by far the best program we have bought this year!! It was extremely important to us...

Richpanel was by far the best program we have bought this year!! It was extremely important to us to make sure we gave our customer service reps the support they needed. We were getting mass amounts of emails everyday and the hours were long. We opted for the custom plan where we could take advantage of the self service, auto resolve, and the dedicated self service expert! Choosing the more expensive plan was beneficial to us because the features included and implemented have cut our teams hours in half! The team behind the software could not be more helpful if they tried. You can tell how much pride they take in their software and the care and attention you receive from them is incredible!

Pros

The absolute greatest function of this software is the white glove service we received! We decided to implement this software 4 days before a major launch where our emails and customer service team typically gets slammed. Within that short time frame the Richpanel team worked tirelessly to set up, teach, and run through all the features to ensure our customer service reps were prepared to use the program on launch day. My favorite feature is the self service portal where our customers can answer their own questions without actually needing to talk to a representative! With this feature alone we have cut our emails in half! I also love that we are able to build out templates to our frequently asked questions so our customer service team can be consistent with how we are responding to every email.

Cons

Our customer service reps are not the most tech savvy so introducing new software can always be tricky and while Richpanel might seem like a lot at first it is SO user friendly. It was a big switch from an email only work flow to a entirely new software and the only con I found was from our side and it was just a learning curve on our end. The Richpanel team invested so much time into our customer service reps to make sure they felt comfortable navigating the system and creating a new work flow they could adopt! Even going as far as running through multiple emails to show the team the best practice on how to respond.

Sheng C.
Overall rating
  • Industry: Food Production
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Awesome product

Reviewed on 15/07/2020

We've had a wonderful experience with Richpanel. They have a very friendly and articulate staff. It...

We've had a wonderful experience with Richpanel. They have a very friendly and articulate staff. It is not difficult at all to get in touch with them, setting up appointments and or meetings is easy.

They provide great advise and always willing to help.

Pros

The ease of functionality of this product is amazing. All of the customers information is all on one single platform making it unnecessary to jump around onto different screens or tabs to get customer information. You can reply to customers in the form of messages and email which is very convenient.

Cons

Have not found a feature that I did not like about this software yet.

Trevor Z.
Overall rating
  • Industry: Consumer Services
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

We could get rid of internal tech team after moving to JetCommerce

Reviewed on 24/07/2017

Pros

The software is user-friendly and fairly intuitive. We evaluated a lot of SAAS based platforms but couldn't get them to work for us as our operations are complex.

This software was perfect as the team was willing to setup a separate instance for us and customize the workflows for our business. We were also able to get rid of a lot of manual touches by automating these tasks on JetCommerce.

Cons

It's a hosted platform so we dont get to own the IP. We have done a lot of customization to suit our specific business needs. It'd be great if we get to own the IP for these changes.

Kevin F.
Overall rating
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Richpanel eCommerce

Reviewed on 08/07/2020

The team at Richpanel have been so helpful a d gracious with their time and personalization. I’m...

The team at Richpanel have been so helpful a d gracious with their time and personalization. I’m very happy we made the switch and it’s perfect for our growing business.

Pros

We use this app to manage our customer service support. The software is just what we needed to respond to customer inquiries quickly without having to having to jump back and forth between Shopify and the our email platform. All the customer data needed is right there. The functionality of the bot is a key distinction between Richpanel and other services. On top of that, Richpanel’s understanding of the customer service flow and best practices has been a huge help to us.

Cons

We’re looking forward to the software integrating with all of our social channels.

Dawn B.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A game changer for our company!

Reviewed on 30/12/2019

We feel very fortunate to have found Richpanel. They were able to take our needs and provide...

We feel very fortunate to have found Richpanel. They were able to take our needs and provide solutions specific to our company and industry. From day one they have taken our needs very seriously and found a solution after solution so we can provide the best customer service to our customers.

Pros

Richpanel streamlined the communication with our staff and the customers. Their customer service and attention to detail were beyond my expectations and they are always available and open to changes. They are not just another company. They are hands on 24/7.

Cons

Some features we needed were missing initially but they were always available and open to changes by email and phone.

Showing 5 reviews of 9 Read all reviews

Richpanel FAQs

Below are some frequently asked questions for Richpanel.

Richpanel offers the following pricing plans:

  • Starting from: $100.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Includes: Unlimited agents in all plans 1 e-commerce store Channels: Email, Chat, Facebook, Instagram Automation rules Power replies

Richpanel offers the following features:

  • Bulk Product Management
  • Catalog Management
  • Customer Click Tracking
  • Customer Support System with Email and Chat
  • Marketing Automation
  • Order Fulfillment
  • Order Processing Workflows
  • Point of Sale
  • Product Configurator
  • Product Recommendations
  • SEO Wizard
  • Store Management
  • Subscriptions
  • Unified Customer Profiles

Richpanel has the following typical customers:

Large Enterprises, Mid Size Business

Richpanel supports the following languages:

English, Spanish

We do not have any information about what devices Richpanel supports

Richpanel integrates with the following applications:

HubSpot CRM, Logiwa, Magento Commerce, Shopify, WooCommerce

Richpanel offers the following support options:

Phone Support, FAQs, Online Support, Knowledge Base, Video Tutorials

Related categories

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