MSP Manager
About MSP Manager
N-able MSP Manager is a cloud-based help desk and billing software for IT service providers, which includes a ticketing system, customer portal, technician mobile apps, billing tools, and reporting dashboards.
MSP Manager offers a lightweight ticketing system with a quick entry feature that allows users to capture essential information such as customer name, service items, and issue details from any screen. Tickets can also be created automatically from emails, with all email correspondence between clients and technicians captured within the ticket. Engineers can view their assigned tickets in the dashboard, prioritize work, and use the built-in timer to track time spent on each ticket. The native mobile apps for Android and iOS also allow technicians to create and view tickets, track time and expenses, receive notification of updates or changes, capture issues in notes or photos, access customer, location, device, and system information, and check standard procedures and configurations.
MSP Manager allows users to create invoices in batches and generate sample invoices to preview bills for individual clients. Billing is based on the time logged by engineers, but users can also log scheduled client appointments as billable time rather than having engineers create tickets. All invoices include details of service items, tickets, logged time, and expenses to keep clients informed of exactly what they are paying for. MSP Manager integrates with a range of accounting systems, including Xero, QuickBooks® Desktop, and QuickBooks Online, allowing users to export all invoices in a single batch.
Benefits: The native mobile apps for iOS and Android allow technicians to view open tickets, customer histories, and ticket histories, track their time, access device details, and more.
Invoices can be generated for clients individually or in batches, and every invoice includes details of tickets, service items, time entries, and expenses.
The customer portal can be branded with company logos and allows end customers to submit tickets and track ticket statuses.
Dashboards and reports give users insight into contract utilization, customer stats, employee stats, revenue forecasts, and other key information.
The drag-and-drop calendar interface allows users to schedule and reschedule appointments, with iCal appointments automatically generated to export to external calendars and the ability to view engineers’ workloads to prevent over or under-booking.
Key benefits of MSP Manager
Images
Not sure about MSP Manager?
Compare with a popular alternative
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
Alternatives
Zoho Desk
Autotask PSA
Freshservice
Naverisk
Reviews
Already have MSP Manager?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Computer & Network Security
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Great help desk solution for small business.
Reviewed on 17/01/2018
A cost effective solution to help desk ticking including the ability to track time and reporting...
A cost effective solution to help desk ticking including the ability to track time and reporting for billing purposes. It's great that multiple people can collaborate on tickets and you have the ability to communicate directly while your customers can follow progress made from the opening to closing of the ticket.
Pros
The integration of the PSA with solarwinds RMM. I can simply syc the two and have my customers automatically imported into MSP Manager. I like having the ability to collaborate with my team on tickets. MSP Manager provides time and expense tracking which helps us capture billable hours we had been missing previously.
Cons
New Customer setup can be difficult, time consuming and a bit confusing. You have to setup all aspects of a customer account before you can create a ticket unless that customer is being imported from your RMM. Once you have entered a couple customers it becomes easier.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Monthly for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
It work !
Reviewed on 28/03/2023
Pros
Can manage a lot of devices and permit automation
Cons
Sometime loading can be long but its working at the end
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 2.0 /10
Good if you can't get better
Reviewed on 07/01/2019
So, we have been using MSP Manager for about a year now. I can't say anything good about it. It...
So, we have been using MSP Manager for about a year now. I can't say anything good about it. It is clear they took different tools and tried to cram them together, but not very well. It runs so slow. If I go into a ticket and mark it as "in Progress" and want to save a message to it, I have to save multiple times. Every change or note requires it's own save. No real reporting functionality. It's very counter intuitive. Having used Service Now, Remedy, and Spiceworks. All of those tools do a much better job
Pros
Web-based, I guess is a plus. Does incorporate Solarwinds N-Central.
Cons
Difficult to use. Slow response. Bad UI. Every step requires a save.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
MSP Manager Revuew
Reviewed on 17/11/2022
MSP Manager allows us to be easily organised, and track staff activity well, on top of being able...
MSP Manager allows us to be easily organised, and track staff activity well, on top of being able to track customer invoicing from within.
Pros
How simple and intuitive it is to use. Could easily be picked up by new hires with little training.
Cons
Occasionally there are bugs with completing tickets that have been unresolved for a long time.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Bring me your issues!
Reviewed on 08/10/2021
Very good. Apart from attending to customer needs, I use the tickets scheduling and meetings...
Very good. Apart from attending to customer needs, I use the tickets scheduling and meetings features to streamline my day and get my tasks done on time.
Pros
Ticket systems and MSP platform (almost) in one. My company has been using this platform for a while now. It is feature rich and customizable.
Cons
The ticket system runs in the background but does not auto refresh. You have to manually refresh it to see new assigned tickets.
MSP Manager FAQs
Below are some frequently asked questions for MSP Manager.Q. What type of pricing plans does MSP Manager offer?
MSP Manager offers the following pricing plans:
- Starting from: $49.00/month
- Pricing model: Subscription
- Free Trial: Available
Free trial, no credit card required. Contact N-able for pricing information.
Q. Who are the typical users of MSP Manager?
MSP Manager has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does MSP Manager support?
MSP Manager supports the following languages:
Dutch, English, French, German, Italian, Polish, Portuguese, Spanish, Swedish
Q. Does MSP Manager support mobile devices?
MSP Manager supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does MSP Manager integrate with?
MSP Manager integrates with the following applications:
N-sight, QuickBooks Online, QuickBooks Online Advanced, Xero
Q. What level of support does MSP Manager offer?
MSP Manager offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for MSP Manager.
