--- description: Detailed reviews on Podium based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare Podium with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Podium Reviews, Prices & Ratings | GetApp UAE 2026 --- Breadcrumb: [Home](/) > [Reputation Management Software](/directory/873/reputation-management/software) > [Podium](/software/109297/podium) # Podium Canonical: https://www.getapp.ae/software/109297/podium Page: 1 / 22\ Next: [Next page](https://www.getapp.ae/software/109297/podium?page=2) > Cloud-based AI platform for local and SMB businesses unifying text, phone, email, social, reviews, and payments in a single inbox. > > Verdict: Rated **4.2/5** by 526 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Podium \* Captures inbound leads around the clock via an autonomous AI conversational agent that responds across phone, text, email, and social channels without requiring staff availability. \* Reduces missed leads from unanswered calls by automatically sending a text reply to missed callers, keeping inquiries active. \* Consolidates text, phone, email, and social messaging into a single unified inbox, eliminating the need for multiple disconnected communication tools. \* Automates repetitive tasks including review invitations, appointment reminders, and multi-step lead follow-up sequences, freeing staff time for higher-value work. \* Increases online review volume through automated text-based review invite and reminder messages, with AI-generated response suggestions for Google and Facebook reviews. \* Collects payments via text-based invoice links, Tap to Pay on iOS and Android, and in-store card readers within the same platform used for customer communication, with automatic reconciliation and fraud protection. \* Connects existing business workflows through integrations with 200+ third-party tools including Calendly, Mailchimp, QuickBooks, and Salesforce. \* Delivers centralized AI-driven analytics and reporting covering team activity, payment summaries, and review performance from a single dashboard. \* Supports healthcare and regulated verticals with a Healthcare Privacy Mode that prevents AI review responses from acknowledging doctor-patient relationships. \* Provides AI Branching Automations with conditional logic and AI-generated previews of expected automation behavior, giving operators visibility into workflow outcomes before deployment. \* Enables bulk SMS/MMS text marketing campaigns with AI-drafted messages, audience segmentation, and built-in compliance controls. \* Offers cross-device accessibility via web browser, iOS and Android mobile apps, and a Windows desktop app, supporting teams across locations and work environments. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 526 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.0/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Podium ## Commercial Context - **Pricing model**: Other - **Pricing Details**: Free 14-Day Trial. Pricing starts at $399 per month for our Essentials plan, ideal for small businesses. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, Portuguese, Spanish - **Available Countries**: Australia, Canada, United States ## Features - 2-Way Messaging - ACH Payment Processing - AI/Machine Learning - API - Access Controls/Permissions - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Notifications - Appointment Management - Appointment Scheduling Software - Automated Responses - Automated Scheduling - Autoresponders - Batch Communications - Before & After Pictures - Billing & Invoicing - CRM Software - Call Recording Software - Campaign Analytics ## Integrations (16 total) - CDK - CDK CRM - CompanyCam - Connect CRM - FROG - FareHarbor - FieldEdge - Google Workspace - Housecall Pro - Instagram for Business - QuickBooks Online - SYVO - Seceon aiSecurity Score 360 - ServiceTitan - SmartDistributor ... and 1 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Reputation Management Software](https://www.getapp.ae/directory/873/reputation-management/software) ## Related Categories - [Reputation Management Software](https://www.getapp.ae/directory/873/reputation-management/software) - [Live Chat Software](https://www.getapp.ae/directory/561/live-chat/software) - [Customer Communications Management Software](https://www.getapp.ae/directory/1139/customer-communications-management/software) - [SMS Marketing Software](https://www.getapp.ae/directory/1291/sms-marketing/software) - [VoIP Software](https://www.getapp.ae/directory/107/voip/software) ## Alternatives 1. [Twilio](https://www.getapp.ae/software/90610/twilio-communications-platform) — 4.4/5 (513 reviews) 2. [Text Request](https://www.getapp.ae/software/2051851/text-request) — 4.6/5 (1193 reviews) 3. [Omnisend](https://www.getapp.ae/software/112199/omnisend) — 4.7/5 (837 reviews) 4. [Klaviyo](https://www.getapp.ae/software/105931/klaviyo) — 4.6/5 (539 reviews) 5. [Messente](https://www.getapp.ae/software/130607/messente) — 4.7/5 (84 reviews) ## Reviews ### "A more complete view of your customers' opinions about your services." — 4.0/5 > **Isabella** | *7 November 2020* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: What I like the most about this software is that it allows to carry out all its functionalities from a single panel, which is one of the qualities that I like the most because we can carry out the work within this platform in an extremely easy, without adverse or disastrous complications, mentioning that it allows you to automatically track the reviews of the products you make, or the services offered by an organization, in order to respond very quickly, on the comments made by each of the registered users to the business platforms maintained by each of these establishments. > > **Cons**: One of the most notable difficulties about this software is its price, mentioning that it is very broad and expensive when we address economic issues, this can be a significant problem, because most organizations, called small , they can't afford to pay these high monetary costs, not to mention that they should integrate better combined reports for the multiple customer locations they interact with frequently. > > We use this software to manage all the interactions that we carry out with each of the clients that we have at our disposal, both the powerful ones, with more daily purchases of the products we make, and the most loyal ones that in the same way carry out and request operations , of the services we offer, mentioning that this system allows us to track the comments that are made, on multiple different platforms, giving immediate notifications, to respond to the reviews directly, in a very fast way, and to offer a warm and surprising service. ----- ### "Favorite Way to Send Payment links." — 4.0/5 > **Brendan** | *18 October 2024* | Retail | Recommendation rating: 8.0/10 > > **Pros**: So easy to send secure payment links and send mass-messages. Checking payments at the end of the day is simple and easy. Refunding payments is a breeze. > > **Cons**: There is no archive of photos that have been sent by customers. The search function is finnicky and often does not find what I am looking for. > > A very straightforward and easy POS device, simple and clean GUI, and an overall great way to message customers. ----- ### "Steer clear - you cannot get your information out\!" — 2.0/5 > **Cate** | *3 November 2024* | Marketing & Advertising | Recommendation rating: 0.0/10 > > **Pros**: It's very easy to use although the way that contacts are entered and default to being unsubscribed is weird and not very intuitive. > > **Cons**: You can NOT get your contacts out. The only email marketing/CRM system that I've ever come across that does not allow users to export their own contacts. > > Podium integrates with other systems, but only to bring contacts into Podium, it won't syncronise. After trying several ways, I spoke to support who were very hedgy and finally admitted that they account holders can request an export of their data and Podium review the requests "on a case-by-case basis". So you may or may not be able to get your data out, but only if you request it. I'm appalled. ----- ### "More interested in getting paid" — 4.0/5 > **Audra** | *16 October 2023* | Hospital & Health Care | Recommendation rating: 0.0/10 > > **Pros**: I chose the platform because I thought it was the only real option to replace ZipWhip which ends service in December. They were listed as a recommended vendor. > > **Cons**: The people. They started out great, but at the onset I told them that most of the features they offered we wouldn’t use. And they didn’t have a Chrome extension, which we used a lot. But we needed a new text service as ours was going away. The cost was about 3x what I was paying and that was for the lowest level of service and they lock you in to a contract for a year. But I didn’t know of another option.I found Text Request, which is almost ZipWhip exactly, less than 48 hours after I signed their contract. I was transparent with them about Text Request really meeting our needs and price point perfectly and we weren’t paying for a bunch of features we wouldn’t use just to get texting. I asked to cancel before we even onboarded. They declined and said someone from legal would reach out. No one from legal reached out. They offered to move me to a more basic plan with a lower price point which, as I felt locked in, was willing to look at after I got back from vacation. Upon my return from vacation I reached out twice but that was the last I heard from \[sensitive content hidden\]. Out of the blue I got an email from another person at Podium cancelling my account. It just felt like a yucky experience overall. It felt like they are more interested in getting paid than making sure the platform is the right fit for their customers. > > Not great. I’m sure it’s the right fit for a large company with deep pockets and the need for a bunch of bells and whistles, but we are not that. ----- ### "Just send us a text\! - Podium brings texting to business" — 5.0/5 > **Peter** | *4 November 2022* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: I love how Podium allows teams of employees from different departments to work together to answer customer questions and requests. One beautiful thing is they were able to port our regular phone number and turn it into a text-able number. So our landline number that all of our customers are familiar with has now become a texting number as well. We're able to tell our customers those beautiful words: "Just send us a text." > > **Cons**: The only downside I see in Podium is the search feature. It is actually astounding how bad it is. You would think in this day and age a basic keyword search feature would be pretty standard. Not so in Podium. The only way to look up old conversations is remembering the name of the person you were chatting with. I'm honestly dismayed by it. > > The overall experience has been great\! The software is easy to use and easy to set up. They assign you a customer success agent and take you through about 12 weeks of training and check-ins to make sure you're good to go. We have loved it and recommend it all the time. ----- Page: 1 / 22\ Next: [Next page](https://www.getapp.ae/software/109297/podium?page=2) ## Links - [View on GetApp](https://www.getapp.ae/software/109297/podium) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data