Gluru AI

Customer experience management with AI and machine learning

About Gluru AI

MIND is ideal for any company looking to augment their customer service & support processes. By seamlessly integrating with most existing CRM platforms, MIND leverages any businesses new or exisitng knowledge to dialogue with its customers, making it easier for them to proactively find the answer to the questions that they may have regarding a product or service.

By helping businesses create and manage an effective knowledge base, MIND provides customers with the most user-friendly and advanced platform for connecting their questions to a business' knowledge.

Key benefits of Gluru AI

  • The most important customer service metrics, clearly presented and made easily accessible to each of a business' agents.
  • Due to MIND's advanced application of natural language processing (NLP) and machine learning (ML), the Widget and Ask Bar enable customers to search for answers to their questions, in their own words and without the need to use specific keywords.
  • Defelct a significant number of all inbound queries by enabling your customers to independently answer all of thier questions, at thier own leisure.
  • Lessen the workload of your Tier 1 agents by reducing the need for them to respond to those repetitive and unanswerable queries that have been succesfully deflected by MIND.

  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, United States

    Supported Languages

    English

    Images

    Dashboard with the 'Resoution' tab selected
    Dashboard while creating a new 'Resolution'
    Dashboard while viewing the 'Documents' tab
    Dashboard while viewing a 'Document'
    The Widget in a collapsed state on a website
    The Widget in an expanded state on a website
    View 7 more
    Gluru AI screenshot: Dashboard with the 'Resoution' tab selected Gluru AI screenshot: Dashboard while creating a new 'Resolution' Gluru AI screenshot: Dashboard while viewing the 'Documents' tab Gluru AI screenshot: Dashboard while viewing a 'Document' Gluru AI screenshot: The Widget in a collapsed state on a website Gluru AI screenshot: The Widget in an expanded state on a website

    Features

    Total features of Gluru AI: 15

    • API
    • Customer Experience Management
    • Help Desk Management
    • Knowledge Base Management
    • Lead Distribution
    • Lead Management Software
    • Reporting/Analytics
    • Request Assignment
    • SSL Security
    • Self Service Portal
    • Support Ticket Management
    • Task Management Software
    • Task Scheduling
    • Widgets
    • Workflow Management Software

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    Reviews

    Overall rating

    3.5 /5
    (4)
    Value for Money
    3.7/5
    Features
    3.3/5
    Ease of Use
    3.8/5
    Customer Support Software
    4.3/5

    Already have Gluru AI?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 4
    Larry K.
    Overall rating
    • Industry: Information Services
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Simple, smart, and effective!

    Reviewed on 16/05/2018

    We've noticed a considerable drop in the number of inbound repetitive queries we receive on a daily...

    We've noticed a considerable drop in the number of inbound repetitive queries we receive on a daily basis, as a result of the Gluru Widget we deployed. This has enabled our customer support agents to focus on the tickets that require more time to address.

    Pros

    I loved how it was so easy to implement on our company website. While we did encounter one or two issues (which were mostly on our side), the team were always there to help us and were available 24/7. Also, I really liked how truly plug-and-play it was in that it was instantly effective from day one!

    Cons

    The only issue was that we had to think of a number of queries for each Resolution. This took us a bit of time but was extremely useful in the end.

    Jason K.
    Overall rating
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 5.0 /10

    Easy setup, questionable results

    Reviewed on 21/05/2018

    Pros

    Easy Zendesk integration. Limited requirements for setup. Literally just a turnkey implementation where you submit the API key.

    Cons

    I have difficulty proving ROI of the product which is ultimately why we decided not to implement the product for now. Open to trying in the future.

    Response from Gluru

    Hey Jason,

    Thank you very much for your review - we really appreciate you taking the time to do so.

    With regards to your comments on 'proving the ROI', in the next couple of weeks we will be releasing the Activity screen of the Dashboard which is exactly where you will be able to clearly see the ROI that Peloton is getting from using Gluru.

    Under this 'Activity' screen, you will be able to access a series of key insights into how your customers are engaging with the software (i.e. a transcript of each individual session clustered by theme, the feedback that your customers are giving these sessions, the number of sessions successfully handled vs. escalated etc.), and can then take actions based on these insights. All directly from within the Dashboard.

    While there is a lot more too this, I welcome you to drop us a message at any time and we'd be more than happy to elaborate on this.

    I sincerely hope that you give us another chance in the future!

    Best,
    Emma S.

    Timothy K.
    Overall rating
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 5.0 /10

    We tried using Gluru for self service automation and ran through a trial period

    Reviewed on 15/05/2018

    Pros

    The look and Feel. Interface was sharp looking and the people behind the product are innovative and creative with their vision for this product.

    Cons

    Reporting and being able to self customize. There seemed to be too much manual work in order to keep the updated content in our help center aligned with the machine learning

    Response from Gluru

    Hey Tim,

    Thanks for the review, we really appreciate your awesome feedback!

    With regards to to some of the cons you mentioned, these are things that are definitely on our roadmap for the immediate-term (i.e customisation)!

    We'll let you know as soon as they become available!

    Best,
    Emma

    Luis H.
    Overall rating
    • Used Other for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 5.0 /10

    I think it has a lot of potential, but it is still on an early stage

    Reviewed on 25/05/2018

    Pros

    What I like the most about the product is its people. I'm talking about our account manager, the developers and other team members. They were keen to understand our needs and tried to come up with solutions. Communication was always great.

    Cons

    It is (or at least was) on an early stage of development. That said, it was getting close to what we needed.

    Gluru AI FAQs

    Below are some frequently asked questions for Gluru AI.

    Gluru AI offers the following pricing plans:

    • Starting from:
    • Pricing model: Free, Subscription
    • Free Trial: Available

    $0.149 per session (0-10,000 sessions per month) $0.119 per session (10,000 - 100,000 sessions per month)

    We do not have any information about Gluru AI features

    Gluru AI has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

    Gluru AI supports the following languages:

    English

    Gluru AI supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Gluru AI integrates with the following applications:

    Zendesk

    Gluru AI offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Chat

    Related categories

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