Kustomer

Modern Customer Service Software For Customer-First Brands

About Kustomer

Kustomer is a modern customer support solution focused on providing fast, personalized customer service by empowering agents with all the information they need in one screen. Our platform is built around conversations, not tickets, so everything you need (customer data, order history, past conversations) is available in a single timeline view. Kustomer unifies communication across every channel (social, chat, email, SMS, voice) within the platform to avoid agent collision and customer frustration. Kustomer's powerful intelligent automation capabilities eliminate tedious manual tasks that saves you time and money.

Pricing starting from:

$89.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Kustomer

Key benefits of Kustomer

  • View all customer data from internal and third-party systems in a single timeline view for more productive and efficient conversations.

  • Break down the communication silos of traditional multichannel solutions that fragment service experiences with Kustomer's comprehensive timeline, where agents always have the context to maintain a single threaded conversation.

  • The Kustomer workflow and business logic engines save you time and money by eliminating tedious manual tasks, automating platform actions, and ensuring agents have the info they need.

  • Intelligent queueing and routing provides a rules-based, omnichannel solution that goes beyond simple first-in, first-out or channel based routing for customer service organizations with multiple teams of agents handling large inbound volumes.

  • With all of your data in the Kustomer platform, your customer service team can streamline communication to deflect issues and delight customers.
  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    English

    Pricing starting from:

    $89.00/month

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to Kustomer

    Images

    Kustomer Software - Kustomer integrates conversations, transactions & company proprietary data in one platform
    Kustomer Software - Collaborate in real time on customer issues
    Kustomer Software - View customer history and respond using multiple channels like email, text, voice and chat
    Kustomer Software - See all conversations with a customer across different channels including email, texts and more
    Kustomer Software - View customer orders or account information
    Kustomer Software - Set up intelligent reminders for follow-ups
    Kustomer Software - Use chat to engage with customers
    View 8 more
    Kustomer video
    Kustomer Software - Kustomer integrates conversations, transactions & company proprietary data in one platform
    Kustomer Software - Collaborate in real time on customer issues
    Kustomer Software - View customer history and respond using multiple channels like email, text, voice and chat
    Kustomer Software - See all conversations with a customer across different channels including email, texts and more
    Kustomer Software - View customer orders or account information
    Kustomer Software - Set up intelligent reminders for follow-ups
    Kustomer Software - Use chat to engage with customers

    Features

    Total features of Kustomer: 99

    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Activity Tracking
    • Alerts / Escalation
    • Alerts/Notifications
    • Appointment Management
    • Auto-Responders
    • Automated Routing
    • CRM Software
    • Calendar Management
    • Call Center Management
    • Call Routing
    • Chat/Messaging
    • Client Portal
    • Collaboration Tools
    • Communication Management
    • Configurable Workflow
    • Contact Database
    • Contact Management Software
    • Customer Database
    • Customer Experience Management
    • Customer History
    • Customer Segmentation
    • Customer Service Analytics
    • Customizable Branding
    • Customizable Fields
    • Customizable Forms
    • Customizable Reports
    • Customizable Templates
    • Dashboard Software
    • Data Import/Export
    • Data Visualization Software
    • Document Storage
    • Drag & Drop
    • Email Management Software
    • Email Templates
    • Employee Management
    • Engagement Tracking
    • Event Triggered Actions
    • Feedback Management
    • Help Desk Management
    • IT Asset Management Software
    • Inbox Management
    • Interaction Tracking
    • Knowledge Base Management
    • Knowledge Management Software
    • Live Chat Software
    • Macros/Templated Responses
    • Monitoring
    • Multi-Channel Communication
    • Multi-Channel Data Collection
    • Multi-Channel Management
    • Multi-Language
    • Multiple User Accounts
    • Negative Feedback Management
    • Network Monitoring Software
    • Performance Management
    • Performance Metrics
    • Predictive Analytics Software
    • Prioritization
    • Queue Management
    • Real Time Analytics
    • Real Time Data
    • Real Time Monitoring
    • Real Time Notifications
    • Real Time Reporting
    • Real-Time Chat
    • Real-time Updates
    • Remote Access/Control
    • Reporting & Statistics
    • Reporting/Analytics
    • Returns Management
    • Rules-Based Workflow
    • SMS Messaging
    • SSL Security
    • Search/Filter
    • Self Service Portal
    • Sentiment Analysis
    • Service Level Agreement (SLA) Management
    • Single Sign On Software
    • Social Media Integration
    • Support Ticket Management
    • Support Ticket Tracking
    • Survey/Poll Management
    • Surveys & Feedback
    • Tagging
    • Template Management
    • Text Analysis Software
    • Third Party Integrations
    • Ticket Management
    • Trend Analysis
    • Virtual Assistant
    • Visual Analytics
    • Voice Mail
    • Widgets
    • Workflow Configuration
    • Workflow Management Software
    • eCommerce Management

    Alternatives

    Zendesk

    4.4
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    HubSpot CRM

    4.5
    #2 Alternative to Kustomer
    Save valuable selling time with HubSpot CRM that takes care of all the little details from recording calls, logging...

    Freshchat

    4.0
    #3 Alternative to Kustomer
    Freshchat is a modern messaging software built for customer support teams to talk and customers on the website, mobile...

    Freshdesk

    4.5
    #4 Alternative to Kustomer
    Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that...

    Reviews

    Overall rating

    4.5 /5
    (35)
    Value for Money
    4.3/5
    Features
    4.4/5
    Ease of Use
    4.5/5
    Customer Support Software
    4.6/5

    Already have Kustomer?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 35
    Jisselle B.
    Overall rating
    • Industry: Food & Beverages
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    Kustomer is a great omnichannel CRM!

    Reviewed on 02/06/2022

    I love that Kustomer is so sleek and well-designed. It isn't clunky, or hard to use. It's really...

    I love that Kustomer is so sleek and well-designed. It isn't clunky, or hard to use. It's really streamlined. The reporting is A+, it's very in-depth for not just the customers but also your team. It works really well in tracking team performance and productivity, as well.

    Pros

    I love the VERY in-depth reporting! No other HelpDesk or CRM has such thorough reporting. Having full visibility of the customer insights, help with retention and growth!

    Cons

    It's on the expensive side. They only take on companies that can purchase 8+ seats, so it's not suitable for smaller businesses.

    Alternatives Considered

    HubSpot CRM

    Reasons for Choosing Kustomer

    ZenDesk was incredibly clunky! The reporting was separate, it was not user-friendly, and the design was very dated.

    Switched From

    Zendesk

    Reasons for Switching to Kustomer

    Kustomer's design won us over! It was again very sleek, the UI is really streamlined. UX is easy!
    Verified Reviewer
    Overall rating
    • Industry: Financial Services Software
    • Company size: 11-50 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 7.0 /10

    Highly Configurable Customer Chat Tool

    Reviewed on 28/09/2021

    Overall it's a great tool for our customer support and in-app chat use case. They are generally...

    Overall it's a great tool for our customer support and in-app chat use case. They are generally responsive to
    issues that we have with the tool. Their SDKs leave a bit to be desired though.

    Pros

    Kustomer is a great tool for customer support and chat interaction. We were previously using Intercom but felt left behind as they started to focus more on being an inbound sales tool. Kustomer allows is highly configurable in terms of features/functions and in its integration with outside tools.

    Cons

    The web interface has a bit of a learning curve as it's not the most intuitive UI. Additionally, their SDKs can be difficult to integrate due to poor documentation, unusual integration patterns. Their iOS SDK is written in Objective-C which is quite dated at this point.

    Alternatives Considered

    Freshdesk, Freshchat, and Zendesk

    Reasons for Choosing Kustomer

    Intercom seemed to be more focused on supporting the inbound sales use case for their product. Additionally, we wanted to be able to configure workflows into our support tool which Intercom did not support.

    Switched From

    Intercom

    Reasons for Switching to Kustomer

    Kustomer was the closest to our existing solution. The company seemed to be the most focused on product development of any of the other vendors we looked at.
    Mariam K.
    Overall rating
    • Industry: Consumer Services
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 7.0 /10

    Chats, Emails and data - together

    Reviewed on 02/02/2022

    Overall, it is a good platform, you can have access on past data with customers, couriers and...

    Overall, it is a good platform, you can have access on past data with customers, couriers and partners profiles chats,emails and calls. Thats really good.

    Pros

    I like that I can control daily KPIs and it is easy to track it. Also, you can track surveys, quantities and also integration with other platforms.

    Cons

    I think that it could be better if it does not have some bugs. Also, it will be great if we were able to save Team pulse on a channel which we use (every move clears it).

    Luis C.
    Overall rating
    • Industry: Telecommunications
    • Company size: 1,001-5,000 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Kustomer Review.

    Reviewed on 29/06/2022

    I would give it a 7 because the website freezes very often. Overall, the website is nice, easy to...

    I would give it a 7 because the website freezes very often. Overall, the website is nice, easy to respond to messages.

    Pros

    The interface is nice to look at, the night view is very nice if you spent more than 3 hours answering emails. Features like AHT are very accurate. The yellow Notes are excellent to communicate with other teammates.

    Cons

    The website stops working very often and you cannot receive or send emails or any other way of communication that you're using to reach out to customers.

    Emily H.
    Overall rating
    • Industry: Leisure, Travel & Tourism
    • Company size: 51-200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 7.0 /10

    Intuitive, Easily Customizable, Kustomer has been a great solution for our company.

    Reviewed on 03/12/2021

    Pros

    With Kustomer, personalization and customization is incredibly easy. Overnight we were able to set up chatbots, FAQ pages, contact forms, and other features we had been relying on our engineering team to create for us with our previous CRM platform. The team loves how tickets are centered around the customer so we have a full picture every time we need to help someone.

    Cons

    Filters for new searches can be a bit tricky to set up to ensure that you're not missing any customer communications. Reporting can also be a bit tricky to set up as there are a lot of parameters to filter through.

    Alternatives Considered

    Zendesk

    Reasons for Choosing Kustomer

    Twilio Flex required too much engineering effort in order to make improvements or triage bugs.

    Switched From

    Twilio
    Showing 5 reviews of 35 Read all reviews

    Kustomer FAQs

    Below are some frequently asked questions for Kustomer.

    Kustomer offers the following pricing plans:

    • Starting from: $89.00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    Enterprise: $89 per user/month (billed annually) Ultimate: $139 per user/month (billed annually)

    Kustomer has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

    Kustomer supports the following languages:

    English

    Kustomer supports the following devices:

    Kustomer integrates with the following applications:

    8x8 Contact Center, Acuity Scheduling, Ada, Adobe Commerce, Aircall, Amazon Redshift, Assembled, BigCommerce, Calabrio One Suite, Calendly, Chargify, Clearbit, Convey, Customer Thermometer, Delighted, Dialpad, EvaluAgent, Five9, Fivetran, FullStory, Genesys Cloud CX, Gmail, Gong.io, Instabug, Instagram, JIRA Service Management, Jira, Klaus, Klaviyo, Looker, LoyaltyLion, MaestroQA, MessageBird, Meta for Business, Nicereply, Olark, Operations Hub, Playvox, Promoter.io, Segment, Shelf, Shopify, Slack, Snowflake, Solidus Smart, Solvvy, Spree, Stella Connect, SupportSync, SurveyMonkey, Swell, Talkdesk, Twilio, Twitter, UJET, Unbabel, WhatsApp, Yotpo, Zingtree, Zipwhip, eRecharge Byte Mobile Recharge Software, masvoz

    Kustomer offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

    Related categories

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