Kustomer

Kustomer

Modern Customer Service Software For Customer-First Brands

About Kustomer

Kustomer is a modern customer support solution focused on providing fast, personalized customer service by empowering agents with all the information they need in one screen. Our platform is built around conversations, not tickets, so everything you need (customer data, order history, past conversations) is available in a single timeline view. Kustomer unifies communication across every channel (social, chat, email, SMS, voice) within the platform to avoid agent collision and customer frustration. Kustomer's powerful intelligent automation capabilities eliminate tedious manual tasks that saves you time and money.


Key benefits of Kustomer

  • View all customer data from internal and third-party systems in a single timeline view for more productive and efficient conversations.

  • Break down the communication silos of traditional multichannel solutions that fragment service experiences with Kustomer's comprehensive timeline, where agents always have the context to maintain a single threaded conversation.

  • The Kustomer workflow and business logic engines save you time and money by eliminating tedious manual tasks, automating platform actions, and ensuring agents have the info they need.

  • Intelligent queueing and routing provides a rules-based, omnichannel solution that goes beyond simple first-in, first-out or channel based routing for customer service organizations with multiple teams of agents handling large inbound volumes.

  • With all of your data in the Kustomer platform, your customer service team can streamline communication to deflect issues and delight customers.

  • Images

    Kustomer Software - Kustomer integrates conversations, transactions & company proprietary data in one platform
    Kustomer Software - Collaborate in real time on customer issues
    Kustomer Software - View customer history and respond using multiple channels like email, text, voice and chat
    Kustomer Software - See all conversations with a customer across different channels including email, texts and more
    Kustomer Software - View customer orders or account information
    Kustomer Software - Set up intelligent reminders for follow-ups
    Kustomer Software - Use chat to engage with customers
    View 8 more
    Kustomer video
    Kustomer Software - Kustomer integrates conversations, transactions & company proprietary data in one platform
    Kustomer Software - Collaborate in real time on customer issues
    Kustomer Software - View customer history and respond using multiple channels like email, text, voice and chat
    Kustomer Software - See all conversations with a customer across different channels including email, texts and more
    Kustomer Software - View customer orders or account information
    Kustomer Software - Set up intelligent reminders for follow-ups
    Kustomer Software - Use chat to engage with customers

    Not sure about Kustomer? Compare with a popular alternative

    Kustomer

    4.6 (53)
    VS.
    Highly reviewed

    Starting Price

    $89.00
    month
    No pricing found

    Pricing Options

    Free version
    Free trial
    Free version
    Free trial

    Features

    107
    198

    Integrations

    62
    26

    Ease of Use

    4.6 (53)
    4.0 (18,123)

    Value for Money

    4.5 (53)
    4.0 (18,123)

    Customer Service

    4.6 (53)
    4.1 (18,123)

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    Reviews

    Overall rating

    4.6 /5
    (53)
    Value for Money
    4.5/5
    Features
    4.5/5
    Ease of Use
    4.6/5
    Customer Support Software
    4.6/5

    Already have Kustomer?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 53
    Jisselle
    Overall rating
    • Industry: Food & Beverages
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    Kustomer is a great omnichannel CRM!

    Reviewed on 02/06/2022

    I love that Kustomer is so sleek and well-designed. It isn't clunky, or hard to use. It's really...

    I love that Kustomer is so sleek and well-designed. It isn't clunky, or hard to use. It's really streamlined. The reporting is A+, it's very in-depth for not just the customers but also your team. It works really well in tracking team performance and productivity, as well.

    Pros

    I love the VERY in-depth reporting! No other HelpDesk or CRM has such thorough reporting. Having full visibility of the customer insights, help with retention and growth!

    Cons

    It's on the expensive side. They only take on companies that can purchase 8+ seats, so it's not suitable for smaller businesses.

    Alternatives Considered

    HubSpot CRM

    Reasons for Choosing Kustomer

    ZenDesk was incredibly clunky! The reporting was separate, it was not user-friendly, and the design was very dated.

    Switched From

    Zendesk Suite

    Reasons for Switching to Kustomer

    Kustomer's design won us over! It was again very sleek, the UI is really streamlined. UX is easy!
    Wilson
    Overall rating
    • Industry: Consumer Services
    • Company size: 1,001–5,000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Ease of use

    Reviewed on 02/11/2023

    In my whole stay in my current company which is IntouchCX , the overall experience is superb.

    In my whole stay in my current company which is IntouchCX , the overall experience is superb.

    Pros

    We were able to manage our calls and email effectively, we could easily create a follow up with our client since the ticket will remain on agent's bucket for a long period of time.

    Cons

    As a Subject Matter Expert, we sometimes look for our agent's survey may it be a CSAT or DSAT , but that was manageable and escalated so fast and it gets resolved in no time

    Verified Reviewer
    Overall rating
    • Industry: Education Management
    • Company size: 51–200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    Great Tool for Customer Service and Help Desk

    Reviewed on 12/11/2022

    Its good tool as compared to other but they need good documentation that is easy to understand and...

    Its good tool as compared to other but they need good documentation that is easy to understand and learn about all the features.

    Pros

    I used it for customer service and help desk. I considered this tool after some analysis of big brands available in market. I would say the result were good and it helped us improving our help desk requirement. Conversation system is easy too.

    Cons

    Took some time to learn everything about this tool. My colleagues faced difficulty at initial stage but they grasped it after some time. Report export is slow.

    Christian
    Overall rating
    • Industry: Outsourcing/Offshoring
    • Company size: 1,001–5,000 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Kustome review

    Reviewed on 02/11/2023

    Best to use on all aspect of email sending and communication with other employees or customer

    Best to use on all aspect of email sending and communication with other employees or customer

    Pros

    Easy to use and navigate, user friendly and fun to use

    Cons

    None so far, it is more comfortable using rather that zendesk

    Alternatives Considered

    Oracle PeopleSoft and Zendesk Suite

    Reasons for Switching to Kustomer

    Best to use on all aspect of email sending and communication with other employees or customer
    Michele
    Overall rating
    • Industry: Retail
    • Company size: 51–200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Kustomer: all your conversations in one hassle-free location

    Reviewed on 11/11/2023

    The platform can be tricky to learn (depending on each person's learning curve), especially for...

    The platform can be tricky to learn (depending on each person's learning curve), especially for businesses that are new to customer service software or the world of online business in general.
    Still, this one provides the tools required to deliver great customer service and that'll benefit you for a long time

    Pros

    With this tool you have a complete timeline of all the interactions with the customers, no matter it is a chat, an email, or a SMS. It helps you understand the issue at hand and provide support that truly meets the demands of the customers.
    Additionally, all the queries are displayed in one panel, so there won't be any duplicates. It provides a centralized location for managing customer conversations.
    It also supports integration with other tools and platforms, such as messaging apps, and Shopify

    Cons

    The pricing might be on the higher side. If the company has a low budget it might not be recommended to splurge on this app. However, if you're looking for an app that can organize your conversations and have visibility on them at all times, I'd totally suggest taking kustomer into account

    Alternatives Considered

    Gladly
    Showing 5 reviews of 53 Read all reviews

    Kustomer FAQs

    Below are some frequently asked questions for Kustomer.

    Kustomer offers the following pricing plans:

    • Starting from: $89.00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    Enterprise: $89 per user/month (billed annually) | Ultimate: $139 per user/month (billed annually)

    Kustomer has the following typical customers:

    2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Kustomer supports the following languages:

    English

    Kustomer supports the following devices:

    Kustomer integrates with the following applications:

    8x8 Contact Center, Acuity Scheduling, Ada, Adobe Commerce, Aircall, Amazon Redshift, Assembled, BigCommerce, Calabrio One Suite, Calendly, Chargify, Clearbit, Convey, Customer Thermometer, Delighted, Dialpad, EvaluAgent, Five9, Fivetran, FullStory, Genesys Cloud CX, Gmail, Gong.io, Instabug, Instagram, JIRA Service Management, Jira, Klaus, Klaviyo, Looker, LoyaltyLion, MaestroQA, Medallia Agent Connect, MessageBird, Meta for Business, Nicereply, Olark, Operations Hub, Playvox, Promoter.io, Segment, Shelf, Shopify, Slack, Snowflake, Solidus Smart, Solvvy, Spree, SupportSync, SurveyMonkey, Swell, Talkdesk, Twilio, Twitter/X, UJET, Unbabel, WhatsApp, Yotpo, Zingtree, Zipwhip, eRecharge Byte Mobile Recharge Software, masvoz

    Kustomer offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

    Related categories

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