Kustomer

Modern Customer Service Software For Customer-First Brands

About Kustomer

Kustomer is a modern customer support solution focused on providing fast, personalized customer service by empowering agents with all the information they need in one screen. Our platform is built around conversations, not tickets, so everything you need (customer data, order history, past conversations) is available in a single timeline view. Kustomer unifies communication across every channel (social, chat, email, SMS, voice) within the platform to avoid agent collision and customer frustration. Kustomer's powerful intelligent automation capabilities eliminate tedious manual tasks that saves you time and money.


Key benefits of Kustomer

  • View all customer data from internal and third-party systems in a single timeline view for more productive and efficient conversations.

  • Break down the communication silos of traditional multichannel solutions that fragment service experiences with Kustomer's comprehensive timeline, where agents always have the context to maintain a single threaded conversation.

  • The Kustomer workflow and business logic engines save you time and money by eliminating tedious manual tasks, automating platform actions, and ensuring agents have the info they need.

  • Intelligent queueing and routing provides a rules-based, omnichannel solution that goes beyond simple first-in, first-out or channel based routing for customer service organizations with multiple teams of agents handling large inbound volumes.

  • With all of your data in the Kustomer platform, your customer service team can streamline communication to deflect issues and delight customers.

  • Images

    Kustomer Software - Kustomer integrates conversations, transactions & company proprietary data in one platform
    Kustomer Software - Collaborate in real time on customer issues
    Kustomer Software - View customer history and respond using multiple channels like email, text, voice and chat
    Kustomer Software - See all conversations with a customer across different channels including email, texts and more
    Kustomer Software - View customer orders or account information
    Kustomer Software - Set up intelligent reminders for follow-ups
    Kustomer Software - Use chat to engage with customers
    View 8 more
    Kustomer video
    Kustomer Software - Kustomer integrates conversations, transactions & company proprietary data in one platform
    Kustomer Software - Collaborate in real time on customer issues
    Kustomer Software - View customer history and respond using multiple channels like email, text, voice and chat
    Kustomer Software - See all conversations with a customer across different channels including email, texts and more
    Kustomer Software - View customer orders or account information
    Kustomer Software - Set up intelligent reminders for follow-ups
    Kustomer Software - Use chat to engage with customers

    Not sure about Kustomer? Compare with a popular alternative

    Kustomer

    4.5 (39)
    Not available in your country
    VS.
    Highly reviewed

    Starting Price

    $29.00
    month
    $15.00
    month

    Pricing Options

    Free version
    Free trial
    Free version
    Free trial

    Features

    98
    130

    Integrations

    62
    85

    Ease of Use

    4.5 (39)
    4.5 (3,087)

    Value for Money

    4.3 (39)
    4.4 (3,087)

    Customer Service

    4.5 (39)
    4.5 (3,087)

    Alternatives

    Freshdesk

    4.5
    #1 Alternative to Kustomer
    Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that...

    Freshchat

    4.1
    #2 Alternative to Kustomer
    Freshchat is a modern messaging software built for customer support teams to talk and customers on the website, mobile...

    Gmail

    4.8
    #3 Alternative to Kustomer
    Gmail is a free, advertising-supported email service offered as part of Google Workspace (formerly G Suite), with 15GB...

    Intercom

    4.5
    #4 Alternative to Kustomer
    Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation...

    Reviews

    Overall rating

    4.5 /5
    (39)
    Value for Money
    4.3/5
    Features
    4.4/5
    Ease of Use
    4.5/5
    Customer Support Software
    4.5/5

    Already have Kustomer?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 39
    Jisselle
    Overall rating
    • Industry: Food & Beverages
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    Kustomer is a great omnichannel CRM!

    Reviewed on 02/06/2022

    I love that Kustomer is so sleek and well-designed. It isn't clunky, or hard to use. It's really...

    I love that Kustomer is so sleek and well-designed. It isn't clunky, or hard to use. It's really streamlined. The reporting is A+, it's very in-depth for not just the customers but also your team. It works really well in tracking team performance and productivity, as well.

    Pros

    I love the VERY in-depth reporting! No other HelpDesk or CRM has such thorough reporting. Having full visibility of the customer insights, help with retention and growth!

    Cons

    It's on the expensive side. They only take on companies that can purchase 8+ seats, so it's not suitable for smaller businesses.

    Alternatives Considered

    HubSpot CRM

    Reasons for Choosing Kustomer

    ZenDesk was incredibly clunky! The reporting was separate, it was not user-friendly, and the design was very dated.

    Switched From

    Zendesk Suite

    Reasons for Switching to Kustomer

    Kustomer's design won us over! It was again very sleek, the UI is really streamlined. UX is easy!
    Verified Reviewer
    Overall rating
    • Industry: Financial Services Software
    • Company size: 11–50 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 7.0 /10

    Highly Configurable Customer Chat Tool

    Reviewed on 28/09/2021

    Overall it's a great tool for our customer support and in-app chat use case. They are generally...

    Overall it's a great tool for our customer support and in-app chat use case. They are generally responsive to
    issues that we have with the tool. Their SDKs leave a bit to be desired though.

    Pros

    Kustomer is a great tool for customer support and chat interaction. We were previously using Intercom but felt left behind as they started to focus more on being an inbound sales tool. Kustomer allows is highly configurable in terms of features/functions and in its integration with outside tools.

    Cons

    The web interface has a bit of a learning curve as it's not the most intuitive UI. Additionally, their SDKs can be difficult to integrate due to poor documentation, unusual integration patterns. Their iOS SDK is written in Objective-C which is quite dated at this point.

    Alternatives Considered

    Freshdesk, Freshchat, and Zendesk Suite

    Reasons for Choosing Kustomer

    Intercom seemed to be more focused on supporting the inbound sales use case for their product. Additionally, we wanted to be able to configure workflows into our support tool which Intercom did not support.

    Switched From

    Intercom

    Reasons for Switching to Kustomer

    Kustomer was the closest to our existing solution. The company seemed to be the most focused on product development of any of the other vendors we looked at.
    Verified Reviewer
    Overall rating
    • Industry: Education Management
    • Company size: 51–200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    Great Tool for Customer Service and Help Desk

    Reviewed on 12/11/2022

    Its good tool as compared to other but they need good documentation that is easy to understand and...

    Its good tool as compared to other but they need good documentation that is easy to understand and learn about all the features.

    Pros

    I used it for customer service and help desk. I considered this tool after some analysis of big brands available in market. I would say the result were good and it helped us improving our help desk requirement. Conversation system is easy too.

    Cons

    Took some time to learn everything about this tool. My colleagues faced difficulty at initial stage but they grasped it after some time. Report export is slow.

    Emily
    Overall rating
    • Industry: Leisure, Travel & Tourism
    • Company size: 51–200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 7.0 /10

    Intuitive, Easily Customizable, Kustomer has been a great solution for our company.

    Reviewed on 03/12/2021

    Pros

    With Kustomer, personalization and customization is incredibly easy. Overnight we were able to set up chatbots, FAQ pages, contact forms, and other features we had been relying on our engineering team to create for us with our previous CRM platform. The team loves how tickets are centered around the customer so we have a full picture every time we need to help someone.

    Cons

    Filters for new searches can be a bit tricky to set up to ensure that you're not missing any customer communications. Reporting can also be a bit tricky to set up as there are a lot of parameters to filter through.

    Alternatives Considered

    Zendesk Suite

    Reasons for Choosing Kustomer

    Twilio Flex required too much engineering effort in order to make improvements or triage bugs.

    Switched From

    Twilio
    Nicole
    Overall rating
    • Industry: Fund-Raising
    • Company size: 11–50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    Kustomer was a great move!

    Reviewed on 03/10/2021

    I like the social media integrations, aircall integration, calendly integration. I can get...

    I like the social media integrations, aircall integration, calendly integration. I can get everything in one place, which helps my CS team to be more efficient daily. The support we have received from the Kustomer team has been outstanding, and they are always available when we need them. The setup was thorough and complete.

    Pros

    I like that I can find my customer information all on one easy-to-read customer tab. I like the robust search function to see conversations that I need.

    Cons

    I have not used my knowledge base yet after already using the product for over five months. Customer service has been great in trying to find a solution for us, though.

    Alternatives Considered

    Zendesk Suite

    Reasons for Choosing Kustomer

    We could not have all of our customer information in one place with other sites as we can with Kustomer.

    Switched From

    Help Scout

    Reasons for Switching to Kustomer

    Zendesk has a lot of bells and whistles, but Kustomer was more back to basics with what we needed. And Kustomer is in no way basic they have an easy interface to understand what is available. I did not have to hire a third party to set up as I did with Zendesk.
    Showing 5 reviews of 39 Read all reviews

    Kustomer FAQs

    Below are some frequently asked questions for Kustomer.

    Kustomer offers the following pricing plans:

    • Starting from: $29.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Professional: $29 per user/month (billed annually) Business: $49 per user/month (billed annually) Enterprise: $89 per user/month (billed annually) Ultimate: $139 per user/month (billed annually)

    Kustomer has the following typical customers:

    2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Kustomer supports the following languages:

    English

    Kustomer supports the following devices:

    Kustomer integrates with the following applications:

    8x8 Contact Center, Acuity Scheduling, Ada, Adobe Commerce, Aircall, Amazon Redshift, Assembled, BigCommerce, Calabrio One Suite, Calendly, Chargify, Clearbit, Convey, Customer Thermometer, Delighted, Dialpad, EvaluAgent, Five9, Fivetran, FullStory, Genesys Cloud CX, Gmail, Gong.io, Instabug, Instagram, JIRA Service Management, Jira, Klaus, Klaviyo, Looker, LoyaltyLion, MaestroQA, MessageBird, Meta for Business, Nicereply, Olark, Operations Hub, Playvox, Promoter.io, Segment, Shelf, Shopify, Slack, Snowflake, Solidus Smart, Solvvy, Spree, Stella Connect, SupportSync, SurveyMonkey, Swell, Talkdesk, Twilio, Twitter, UJET, Unbabel, WhatsApp, Yotpo, Zingtree, Zipwhip, eRecharge Byte Mobile Recharge Software, masvoz

    Kustomer offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

    Related categories

    See all software categories found for Kustomer.