About WellnessLiving
WellnessLiving is an all-in-one online booking, resource scheduling, lead generation, and reporting solution for health and wellness focused businesses. Designed for wellness establishments including yoga studios, spas, salons, personal training, fitness gyms, pilates studios, and dance clubs, WellnessLiving provides the tools users need to manage day-to-day business tasks, employees, memberships, sales, marketing, and more.
The frontend customer experience allows clients to book classes or treatments online via the Android and iOS native mobile apps, Facebook, or directly through the automatically generated WellnessLiving.com directory listing. Customers can use the WellnessLiving mobile app to book appointments, pay for services, and write reviews, as well as share their experiences on Facebook. Once bookings are made, notifications and confirmations are automatically sent to customers and staff through SMS or email, and post-booking communication is facilitated with the SMS feature.
From the WellnessLiving backend, employees and management can manage class or event schedules by synchronizing data across all platforms so that schedules are always up-to-date. Users can build their online store using the WellnessLiving wizard and start selling online instantly with a POS feature which facilitates credit card processing, recurring payments, and automatic membership withdrawals. Employers can also use staff management tools to schedule shifts, manage payrolls, track staff performance, calculate pay, and more.
Pricing starting from:
$89.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to WellnessLiving
Key benefits of WellnessLiving
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
Australia, Canada, United Kingdom, United States
Supported Languages
English
Pricing starting from:
$89.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to WellnessLiving
Images
Features
Total features of WellnessLiving: 184
Alternatives
Booker
Mindbody
Virtuagym
Acuity Scheduling
Reviews
Already have WellnessLiving?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Fantastic software that is totally customizable to my business. Great service too.
Reviewed on 30/10/2017
Simple, customizable, and easy to use with great support. From my experience there is no service...
Simple, customizable, and easy to use with great support. From my experience there is no service that even compares. Between the adaptable technology, amazing support, and ease of use I couldn't be happier. I hope every gym uses them, except my competitors.
Thank you, Wellness Living for making the success of my gym much easier, and for all your support.
Pros
I've been with Wellness Living for about 2 ½ years now. I've used multiple softwares at my gym in the past including EZ Facility, Zen Planner, and Mindbody. I've definitely had experience with other options. I must tell you, I have no intention of ever going back. Wellness Living has outperformed every other service I've ever used on every level.
Every other service expected me to change my business to accommodate their software! That seemed crazy to me. Wellness Living adapted their software to my business's needs. That was huge for my business. On top of that, the app is fantastic, it works seamlessly and my clients love the ease of use for booking an appointment and purchasing additional services and products. Their support is second to none if I have a question or an issue it's never difficult to find someone and get it resolved quickly. The reporting is completely customizable which I love. The rewards program is easy to implement and has been fantastic for incentivizing the behaviors that grow our gym. The SEO boost I received from starting with Wellness Living has been great and made my job MUCH easier. Along the digital lines, I also have to say that their data migration was the easiest I've ever experienced. They handled everything. If you've ever experienced the typical nightmare of data migration you know how huge a benefit that is.
Response from WellnessLiving Systems
Hi Justin!
Thanks for your support and for taking the time to leave us a review. We at WellnessLiving know that software that you choose should work for your business, not against you, and we work hard to provide you with everything you could ever need. Our team is obsessed with making things work just the way you want, so we are so happy to hear that you¿ve had such an awesome experience with us over these past two-and-a-half years. Cheers to another!
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
I've spent years searching for a software platform that can meet all my needs. I have finally...
Reviewed on 19/08/2022
I run group meditation sessions online. I've spent years searching for a software platform that can...
I run group meditation sessions online. I've spent years searching for a software platform that can meet all my needs. I have finally found it!
Wellness living have been great to deal with. The onboarding process was simple and the on-going support has been amazing.
They are continually bringing out more features and I'm excited for what is to come!
Pros
Wellness Living allows me to manage my clients easily, nurture them with automated emailing, integrate with my website, manage payments. For my clients it is even better. I have also got the white label app, this means I have my own app. I never thought I'd get an app so quickly and so easily. Clients love it! They can watch meditations on demand, book classes, and manage their account.
Cons
FitVID video features and metrics could be improved. I.e. add to favourites, create playlists, improve the view
Custom emails are great but missing some fields
Reasons for Choosing WellnessLiving
Wanted better client management Improve customer experience App with library of meditationsSwitched From
Acuity SchedulingResponse from WellnessLiving Systems
Hey Anthony,
Thanks for the amazing review! Your kind words really mean a lot to us. There are a lot of software companies out there, but there aren't many that can provide the full all-in-one platform you need to run just about every part of your business. We've got you covered at every step of your client journey from lead/prospect management to online store, recurring payments and the mobile client app to make it really easy for them to check their account, watch videos and make bookings. We're in this for the long haul and it's really important to us that your business is fully equipped to succeed. Please don't hesitate to contact our support team any time you need assistance, and likewise to tell us on our Community Forum about the features or enhancements you'd like to see added to the software in our coming updates. We thank you for choosing WellnessLiving and we're looking forward to our continued success, together!
Susan A. (Customer Advocate)
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Unacceptable
Reviewed on 03/01/2023
inexcusably poor customer service and their business practices are shady at best making me feel...
inexcusably poor customer service and their business practices are shady at best making me feel like Im getting scammed by the company.
Pros
The start-up was fine.. after that it was all down hill
Cons
the customer service is TERRIBLE. all they do is lie to you and say that they will call you back and never do.it is impossible to cancel the subscription because you, the owner, have no say in the matter. you have to call up tech support where they will "get back to you" and then never do. I have been trying to cancel for 3 weeks now and have resorted to putting a stop order on my credit card because they refuse to pick up the calls and im assuming now that my number has been put on their watch list as I get sent to voicemail 9/10 times. There is also no way for the owner to remove or edit the first credit card they put in, meaning that you have no ability to cancel your subscription or remove your personal payment information from their database. So basically it's impossible to leave without talking to their staff or canceling your credit card entirely.I wanted to post this so that anyone looking to sign up is warned that once you're in. its hard to get out.
Response from WellnessLiving Systems
Hi Katya,
I am sorry to hear about your experience. As with many software companies, you have signed up on service agreement for a fixed period of time, and we'll need to get in touch with you directly in order to process any requests for early closure prior to that date. Several members of our team attempted to contact you last week by phone and by email when you submitted your request but unfortunately it seems they weren't able to reach you. Please know that I'd really like to help you with your account and make this right. I've sent you an email, if you can please respond or alternatively email me back at [email protected] and I will see to it that we help you with your account right away.
Naz H. (Customer Advocate)
- Industry: Health, Wellness & Fitness
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Long time user, I love WL!!
Reviewed on 12/10/2022
I recommend this software to anyone starting a fitness business. They take into consideration that...
I recommend this software to anyone starting a fitness business. They take into consideration that we are in the business of health and wellness and have kept the software simple to use yet it has the ability to do as much as you need it to.
Pros
I did not look forward to converting from a different software company, but the transition was so simple. I had excellent support from the WL team and ALL my data imported successfully. I've been with WL for 7 years and would never consider switching again. The software is easy to use and so customizable. Perfect for a small or large staff. I can easily access reports and creating new packages is a breeze.
What sold me initially is the one stop shop- software, email campaigns, reviews, and an app all for one price!!
Cons
The company has grown fast and they do their best but they could use a bigger customer service dept. I always get an answer, just not always right away.
Response from WellnessLiving Systems
Hey Jonalyn,
Thank you so much for sharing your amazing words! We've been blessed to maintain long-term working relationships with so many amazing customers like you! It's 100% true, no right-minded business owner looks forward to the trouble of moving to another software platform and perhaps our biggest skill has been in taking the pain out of software migration. Although outwardly there's quite a contrast between the yoga and software industries, success for any business largely comes down to being able to take care of your customers and in providing good value and we've been enormously fortunate to grow with the continuous support of an amazing community in the yoga and wellness space. For us, the only way forward is to reciprocate that amazing level of support to studios like yours in every way that we can to help you succeed and grow to your fullest potential. Thank you for choosing WellnessLiving.
Alli Y. (Customer Advocate)
- Industry: Health, Wellness & Fitness
- Company size: 2-10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
WellnessLiving Launch Success
Reviewed on 01/08/2022
Exceptional! Their customer service is first rate.
Exceptional! Their customer service is first rate.
Pros
I’ve been with Mindbody 10 years now. This software is every bit as good and more without charging exorbitant rates and fees.
Cons
Payment deposits to my business are not as quick as with my previous provider but it’s a minor grievance
Alternatives Considered
VagaroReasons for Choosing WellnessLiving
Their rates increases are too frequent and too high for the service. Plus the last rate increase included extra 20% charge on new client purchases. That was blatant overreach! Plus their customer service standards have slipped over the years.Switched From
MindbodyReasons for Switching to WellnessLiving
The outstanding client rewards program. Plus they can do everything Mindbody does at half the price.Response from WellnessLiving Systems
Wow, thanks for the great review Mark! WellnessLiving is built to do everything Mindbody can do, but at a much more affordable price. It's amazing that you made the switch after 10 years on that platform, I can't image how nerve-racking software it must've been at first but I'm glad that our onboarding team was able to help make your move a success and that you are now saving money with WellnessLiving. It's awesome to hear that you're using rewards, that's a huge part of any business nowadays as the power of incentives is one of the most powerful tools to keep clients coming back to your business. At Mindbody they like to charge an add-on fee for that, but fortunately rewards is one of many features already included in your plan, at no additional cost.
WellnessLiving was founded on a respect for you - our customer - and we recognize that our sole purpose is on supporting your business. Thank you for choosing WellnessLiving!
Jack T. (Customer Advocate)
WellnessLiving FAQs
Below are some frequently asked questions for WellnessLiving.Q. What type of pricing plans does WellnessLiving offer?
WellnessLiving offers the following pricing plans:
- Starting from: $89.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Starter: $89.00/mo. Basic: $129.00/mo. Business: $159.00/mo. Enterprise: Contact WellnessLiving for pricing.
Q. Who are the typical users of WellnessLiving?
WellnessLiving has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000
Q. What languages does WellnessLiving support?
WellnessLiving supports the following languages:
English
Q. Does WellnessLiving support mobile devices?
WellnessLiving supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does WellnessLiving integrate with?
WellnessLiving integrates with the following applications:
Constant Contact, Google Calendar, Google Maps, Mailchimp, Meta for Business, Quickbooks Online, WordPress
Q. What level of support does WellnessLiving offer?
WellnessLiving offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
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