About Quiq
The Quiq business messaging tool is intended for companies who want to better serve their customers and improve the ways their customer service teams operate. Quiq enables organizations to communicate over the channels their customers are already using, particularly SMS/Text, as well as Facebook Messenger, Kik, and Chat.
While customers choose the messaging channel that best fits their preferences, Quiq makes it easy for customer service agents to handle all incoming messages in one consolidated platform. Quiq helps companies to better serve their customers by handling multiple inquiries simultaneously with asynchronous messaging. Quiq's adaptive response timer automatically prioritizes the most urgent messages and ensures that agents are always handling conversations at the rate at which their customers are engaging.
Service is the differentiator and Quiq understands messaging as a integral piece to providing superior customer experiences.
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Reviews
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- Industry: Security & Investigations
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
The best chat portal!
Reviewed on 08/04/2019
I have a five star experience with this software, this the best and so far.
I have a five star experience with this software, this the best and so far.
Pros
I work as a chat support in our company, I can say that this chat portal has a lot to offer compared to any other platforms we used to have. We have this text feature that our customer can chat with us even if they are not with their computers. Giving them the best experience possible with the help they want anytime anywhere. The dashboard itself is really cool, you can see all chat reports like average handling time, numbers of conversation and may more that helps in calculating our monthly statistics.
Cons
So far, I can't see any down part on this software. I can say that this was developed perfectly.
- Industry: Financial Services Software
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Cyprus Text Implementation
Reviewed on 13/08/2019
At our institution we did not have a texting or chat solution and we knew that it was something...
At our institution we did not have a texting or chat solution and we knew that it was something that we required given our type of business and our size. Quiq provided some answers to questions that we weren't even aware that we had. None of the other texting platforms had solutions for an entire contact center. We love the fact that the contact center can switch between text and chat, and that text can be an alternative to an inbound call. We also love that texting can be the primary communication medium for loan transactions because that is how borrowers want to communicate. This is a great company with wonderful customer service and people that really care about their clients. I feel like they are genuinely concerned about my success and will do anything possible to help me be successful.
Pros
I like that the software seamlessly moves between text and chat depending on the device being used by the consumer. I can use the software for my entire call center, for outbound marketing, and for one on one interaction between loan officers and borrowers. I also like that the product appears to be on the cutting edge technologically. Some of the things we discussed involving Apple Business Chat and the road map make me very excited for the future of business text and chat.
Cons
There is nothing that I like least about the software. Our only challenge at this point is deciding how we want to use it. I would suggest however that the implementation and initial training be a little more clear. However, because our institution didn't have a dedicated person to handle the initial implementation, I think the delay and confusion has been mostly our fault.
- Industry: Telecommunications
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 1.0 /10
A child could report metrics better than Quiq
Reviewed on 04/12/2020
Quiq has been nothing but trouble. It reports more chats than we've taken which is an important...
Quiq has been nothing but trouble. It reports more chats than we've taken which is an important metric in my company, provides incorrect response times which leads to even more issues, and frequently bugs out and counts chats as missed or agents as unresponsive. There are way better softwares out there for Messaging. Customer support is also non-existent.
Pros
I guess a point in it's favor is that settings can be tinkered with to make the experience more pleasant.
Cons
Reporting is inaccurate and timing is not counted properly.
- Industry: Security & Investigations
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Quick Quiqs and Messages
Reviewed on 21/05/2019
We use this for both customers and our field technicians. Along with the leads that generate from...
We use this for both customers and our field technicians. Along with the leads that generate from our website, bringing in new customers, we also send a lot of outbound messages to customers, requesting a picture of their system. We're able to provide quick accurate quotes, without a home visit. We also send our technicians any same day cancelations as well. Previously we were using MightyText and a cell phone in office for all of our outbound stuff, but we were having syncing issues, where messages didn't always appear in the app. Overall, the experience has been great. Interested to see what happens as our inbound continue to pick up steam.
Pros
Quiq allows us to have a stronger online presence, and with snippets, you can be on the phone and in the chat, or in multiple chats at the same time with ease.
Easily Editable Auto Response messages help let customers know available hours.
Added a visual aspect to online/phone quotes by sending pictures to a group inbox via text.
Cons
I wish it had a contact list, because of our outbound communication with field technicians. It's probably the only thing we lost when moving over from Mightytext. Quiq did help me setup bookmarks with phone numbers automatically populated to get me a work around, but now I have 50+ bookmarks, in folders.
- Industry: Leisure, Travel & Tourism
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Club Med
Reviewed on 12/08/2019
Becoming more multichannel. Giving our clients more options to contact us outside of the phone.
Becoming more multichannel. Giving our clients more options to contact us outside of the phone.
Pros
Ease of use-Very user friendly tool. We are able to train users quickly and efficiently with no issues.
Excellent customer service and support-The Quiq team is always available and willing to help us wherever needed.
Cons
We are still relatively new to the platform and from what I have seen so far I have not run into any cons. This may be a case of not knowing what I don't know as I am still learning all that Quiq has to offer; however, I am not finding any cons at this point.
Quiq FAQs
Below are some frequently asked questions for Quiq.Q. What type of pricing plans does Quiq offer?
Quiq offers the following pricing plans:
- Starting from: $6,000.00/month
- Pricing model: Subscription
- Free Trial: Available
Pricing is conversation-based, not seat based, starting at $500 per month.
Q. Who are the typical users of Quiq?
Quiq has the following typical customers:
201–500, 501–1,000, 1,001–5,000
Q. What languages does Quiq support?
Quiq supports the following languages:
Arabic, Chinese, English, French, German, Hindi, Italian, Japanese, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese
Q. Does Quiq support mobile devices?
Quiq supports the following devices:
Q. What other apps does Quiq integrate with?
Quiq integrates with the following applications:
NetSuite, Oracle Service, Salesforce Sales Cloud, Zendesk Suite
Q. What level of support does Quiq offer?
Quiq offers the following support options:
FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
Related categories
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- Customer Engagement Software
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