About Mend

Launch your Telemedicine program today with MendFree.

Mend is a Telehealth platform for modern practices of any size. With a platform offering both free and scalable enterprise solutions, Mend enables providers to connect to their patients anytime, anywhere, and with any device through messaging, video, and forms.

Full HIPAA compliance means you can communicate with patients or third parties with confidence that data is secure. Manage high-risk appointment no-shows and reduce their impact on your schedule and revenue with AI predictive software.

Engage your patients and break down healthcare barriers with Mend - the easiest total solution in Telemedicine.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Mend

  • A.I. no-show and cancellation predictors make your schedule real allowing you to maximize capacity resulting in incredible ROI.
  • Mend appointment reminders integrate with our A.I. technology to communicate differently to high risk appointments. The result is a dramatic reduction in both no-shows and cancels while providing the intelligence to know where to optimize the schedule.
  • Telemedicine drives patient compliance and satisfaction while making it easier to recruit providers from anywhere. Mend provides instant support to both patients and providers in the rare case of an issue. Visits happen on Mend!
  • Mend scheduling and patient self-scheduling allows you to book business 24/7/365 like Amazon. This is a fully automated solution that can handle your current decision trees and provider steerage needs.
  • Mend digital forms make the clip-board obsolete and can automatically move discrete data into the patient chart.
  • Devices

    Business size

    S M L

    Markets

    Puerto Rico, United States, U.S. Virgin Islands

    Supported Languages

    Arabic, Basque, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, pt-br, pt-pt, sr-cyrl, zh-hant

    Pricing starting from:

    N/A

    • Free Version
    • Free Trial
    • Subscription

    Images

    Mend Software - Audio and video support with messaging-based visits is supported by screen sharing and canvas modes
    Mend Software - Paperless automation features include the ability to upload medical insurance card images for proof of care
    Mend Software - Capture, record and monitor patient health feedback such as prescription habits and general symptoms such as daily pain ratings
    Mend Software - Mend provides a simplified payment experience with the ability to store payment methods on file, while using an existing merchant account with no added fees
    Mend Software - Smart automatic appointment reminders can be sent via SMS and email to reduce patient no-shows
    Mend Software - Patient check-in and kiosk mode gives patients the ability to search appointments, log attendance, fill out documents and make payments from an office device
    Mend Software - Encourage patients to document health symptoms from any device, logging health issues for reference at appointment time
    Mend Software - Administer automated billable assessments that enhance a patient's medical records, grow revenue and add clarity on conditions before consultation
    Mend Software - Invite referral sources and new patient leads to engage 24/7, supporting the expansion of new business and raising customer satisfaction levels
    Mend Software - HIPAA audio and video connectivity promises mobile-friendly, secured telemedicine services subject to full insurance reimbursement support
    Mend Software - Requiring no special software or installation, patients need only click a link from a text message or an email to connect
    View 12 more
    Mend video
    Mend video
    Mend video
    Mend Software - Audio and video support with messaging-based visits is supported by screen sharing and canvas modes Mend Software - Paperless automation features include the ability to upload medical insurance card images for proof of care Mend Software - Capture, record and monitor patient health feedback such as prescription habits and general symptoms such as daily pain ratings Mend Software - Mend provides a simplified payment experience with the ability to store payment methods on file, while using an existing merchant account with no added fees Mend Software - Smart automatic appointment reminders can be sent via SMS and email to reduce patient no-shows Mend Software - Patient check-in and kiosk mode gives patients the ability to search appointments, log attendance, fill out documents and make payments from an office device Mend Software - Encourage patients to document health symptoms from any device, logging health issues for reference at appointment time Mend Software - Administer automated billable assessments that enhance a patient's medical records, grow revenue and add clarity on conditions before consultation Mend Software - Invite referral sources and new patient leads to engage 24/7, supporting the expansion of new business and raising customer satisfaction levels Mend Software - HIPAA audio and video connectivity promises mobile-friendly, secured telemedicine services subject to full insurance reimbursement support Mend Software - Requiring no special software or installation, patients need only click a link from a text message or an email to connect

    Features

    Total features of Mend: 89

    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Activity Tracking
    • Admissions Management
    • Alerts/Notifications
    • Appointment Management
    • Appointment Scheduling Software
    • Assessment Management
    • Automated Scheduling
    • Bill Payment
    • Billing & Invoicing
    • Calendar Management
    • Calendar Sync
    • Call Reminders
    • Care Plan Management
    • Care Summaries
    • Charting
    • Chat/Messaging
    • Client Database
    • Confirmation/Reminders
    • Customer Database
    • Customizable Branding
    • Customizable Forms
    • Document Management Software
    • Drag & Drop
    • EHR-Agnostic
    • Electronic Signature
    • Email Reminders
    • Event Calendar
    • Event Scheduling
    • Facility Scheduling
    • File Sharing Software
    • For Medical Purposes
    • Group Scheduling
    • HIPAA Compliant
    • Health Record Access
    • Historical Reporting
    • Intake Management
    • Lab Results
    • Live Chat Software
    • Messaging
    • Mobile Access
    • Multi-Language
    • Multi-Location
    • Multi-Physician
    • Multi-Provider Practice
    • Multiple Appointment Types
    • No-Show Tracking
    • On Call Scheduling
    • One-to-One Messaging
    • Online Booking
    • Online Forms
    • Online Payments
    • Online Scheduling
    • Patient Education
    • Patient Engagement Software
    • Patient Flow Management
    • Patient Intake
    • Patient Portal Software
    • Patient Questionnaires
    • Patient Records Management
    • Patient Scheduling
    • Payment Processing Software
    • Payment Reminders
    • Practice Management
    • Prescription Renewal
    • Real Time Reporting
    • Recurring Appointments
    • Reminders
    • Remote Treatment Plans
    • Reporting & Statistics
    • Reporting/Analytics
    • Rescheduling
    • SMS Messaging
    • SMS Reminders
    • Scheduling Software
    • Secure Messaging
    • Self Service Portal
    • Surveys & Feedback
    • Task Management Software
    • Third Party Integrations
    • Two-Way Audio & Video
    • Video Conferencing Software
    • Video Consultations
    • Virtual Meetings
    • Virtual Waiting Room
    • Waiting Time Tracking
    • Website Integration

    Alternatives

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    BlueJeans

    4.3
    #3 Alternative to Mend
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    Reviews

    Overall rating

    4.3 /5
    (383)
    Value for Money
    4.2/5
    Features
    4.1/5
    Ease of Use
    4.2/5
    Customer Support Software
    4.4/5

    Already have Mend?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 383
    Verified Reviewer
    Overall rating
    • Industry: Mental Health Care
    • Company size: 2-10 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Incredibly Impressed

    Reviewed on 05/02/2019

    Really impressed. I will recommend this to all colleagues. Everything has been so incredibly easy...

    Really impressed. I will recommend this to all colleagues. Everything has been so incredibly easy to access all of our patients who fill out the paperwork complement on the ease of the system.

    Pros

    We are able to add surveys for our patients to take which has been tremendously helpful in our assessment process. Getting the scores for the surveys is also tremendously easy.

    Cons

    I don't have anything negative to say.

    Abbie S. Abbie S.
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 10,000+ Employees
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    A Telehealth Video Visit platform that works!

    Reviewed on 29/09/2020

    Implementing Mend has been a huge win for our organization, which was struggling with another...

    Implementing Mend has been a huge win for our organization, which was struggling with another telehealth platform during the peak of the COVID shutdowns. Mend has been easy for providers and patients to use, making healthcare more accessible, and the service we've received from Mend leadership has been exceptional. We're very happy with our experience!

    Pros

    Mend is easy for our patients to access, and the Instant Virtual Exam Room function makes it so simple to get a visit link to our patients or their caregivers. In just the few months that we've been using the software, Mend has pushed out several helpful enhancements, like connectivity logging, so we can easily see whether connection issues are on a patient side or our side, and improved Group Visit functionality. Their live chat support model has been fantastic!

    Cons

    There are a few things we wish were customizable to our organization, that aren't, like the content of certain messages that patients receive, and some demographic fields. We wish it was easier to invite third parties to a video visit further in advance of the visit.

    Alternatives Considered

    Webex, BlueJeans, and Zoom Meetings

    Reasons for Choosing Mend

    Previous platform had serious tech infrastructure issues, resulting in numerous unplanned downtimes. Poor vendor communication and inability to meet our business requirements in a timely fashion.

    Switched From

    InTouch

    Reasons for Switching to Mend

    Mend was designed as a Telehealth platform from the start and felt more appropriate to use in healthcare. They offered live chat support for our staff as well as our patients, which no other platform offered, and they touted an incredibly high connection success rate.
    Kathy A. Kathy A.
    Overall rating
    • Industry: Mental Health Care
    • Company size: 51-200 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    MEND is a wonderful addition for client/patient reminders

    Reviewed on 09/11/2021

    Pros

    The reminders but being able to text a client a personal message and to be able to search a client by first name or part of their name.

    Cons

    The Check In process does not transfer back to our software fast enough. If our Clinician finished their reports before the check in is back the check in will not show in our software program. I have to manual watch each appointment to catch this.

    Ashley C. Ashley C.
    Overall rating
    • Industry: Mental Health Care
    • Company size: 51-200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 5.0 /10

    Mend Review

    Reviewed on 05/02/2019

    Mostly good.

    Mostly good.

    Pros

    I get to create my own schedule, it is cool to talk to clients via webcam, I like that clients can sign forms through it. I like the paint and texting feature.

    Cons

    It is very slow to schedule appointments and process assessments. Once you select submit or book it takes longer than other websites to load. I do not like how you have to wait after each session scheduled for it to load and go back to the dashboard and then you can click to schedule another appointment. When you upload an assessment it would be cool it if were not two steps, if you could just upload the assessment such as treatment plan when you first assign the assessment rather than having to go back to the dashboard and upload it onto the designated assessment for the specific client. It would be good if it works better with smaller band with or slower internet. Sometimes it makes me log in twice even with correct password, sometimes it starts running my camera when I am not in a session and have not selected to start a session. There are a lot of clients with double names in the system which is frustrating because I have to make sure and select the accurate one, not the one with the fake e-mail. Sometimes people are unable to sign the forms on their cellphones even though we are told they do not have to download it, I have watched them attempt while I am on the call and it does not allow them to click submit or sign.It would be cool if there could be more interactive games the therapist and client could play through Mend together during session.

    Response from Mend VIP

    Thanks for the feedback, it's great! Using the Rebook or Assessment feature from the Actions menu should make setting up appointments and assigning paperwork simpler. Did you know you can set recurring appointments as well? All of the issues described with the video connection should be fully resolved for you now. If you have any further issues, please let us know and we're happy to help.

    Madelyn S. Madelyn S.
    Overall rating
    • Industry: Mental Health Care
    • Company size: 1,001-5,000 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Another new thing?

    Reviewed on 20/08/2021

    So easy to use, the Sandbox feature allowed me to 'play' with the program which was most helpful.

    So easy to use, the Sandbox feature allowed me to 'play' with the program which was most helpful.

    Pros

    so easy to deploy
    immediate customer service via chat
    Sandbox Program for practicing

    Cons

    It was just one more new thing to worry about learning

    Showing 5 reviews of 383 Read all reviews

    Mend FAQs

    Below are some frequently asked questions for Mend.

    Mend offers the following pricing plans:

    • Pricing model: Free Version, Subscription
    • Free Trial: Not Available

    Launch MendFree or request a custom demo for MendEnterprise.

    Mend has the following typical customers:

    11-50, 51-200, 201-500, 501-1,000, 1,001+

    Mend supports the following languages:

    Arabic, Basque, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, pt-br, pt-pt, sr-cyrl, zh-hant

    Mend supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    We do not have any information about what integrations Mend has

    Mend offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

    Related categories

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