HelpCrunch

Customer Communication tool for support, marketing & sales

About HelpCrunch

HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales.
Increase conversions and sales, improve support, and grow faster with HelpCrunch.
Features:
- Live Chat
- Chatbot
- Email Marketing
- Help Desk
- Knowledge Base
- Popups
Try HelpCrunch for free!

Pricing starting from:

$15.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to HelpCrunch

Key benefits of HelpCrunch

  • Live chat + chatbot: use this highly customizable live chat widget as a visitor engagement and lead acquisition tool. Reply to visitors’ questions and reach out to them proactively through automatic personalized messages. Capture leads by collecting visitors’ personal and contact data through an interactive chatbot.

  • In-app messenger: work effectively with registered users and turn them into paying customers. HelpCrunch integrates with products or applications to track custom data specific to their business needs. Monitor users’ website or in-app behavior and target them with auto messages and offers tailored to their individual goals. Increase customer satisfaction and retention by providing timely personalized support.

  • Email marketing automation: use the email channel to convert more customers and to re-engage those who are inactive. Send email follow-ups directly from the chat window, target users with one-time emails with news, updates, discounts or promotions, or create event-triggered automated on-boarding or marketing campaigns.

  • Help desk: manage all customer communication in one shared dashboard. Search, merge, assign, transfer, close and re-open chats. Set up specialized departments. Collect customer feedback and monitor your team’ performance. Use real-time customer data, communication and online statuses, chat notes and tags to prioritize actions and manage each customer case effectively.

  • Mobile apps: serve your customers on the go and never miss a sales lead. See who's online, send email follow-ups straight from the app, assign statuses and indicate your team's availability (online or offline).
  • Business size

    S M L

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Andorra, Albania, Armenia, Austria, Australia, Bosnia & Herzegovina, Belgium, Bulgaria, Brazil, Belarus, Canada, Switzerland, Cyprus, Czechia, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Guernsey, Greece, Croatia, Hungary, Ireland, Isle of Man, India, Iceland, Italy, Japan, Liechtenstein, Lithuania, Luxembourg, Latvia, Monaco, Moldova, Montenegro, North Macedonia, Malta, Mexico, Netherlands, Norway, New Zealand, Romania, Serbia, Russia, Sweden, Slovenia, Slovakia, San Marino, Turkey, Ukraine, United States

    Supported Languages

    Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish, Ukrainian

    Pricing starting from:

    $15.00/month

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to HelpCrunch

    Images

    HelpCrunch Software - All-in-one customer communication platform
    HelpCrunch Software - Chat and email Campaigns
    HelpCrunch Software - Team performance and customer satisfaction Reports
    HelpCrunch Software - Shared team Inbox
    HelpCrunch Software - Knowledge Base
    View 6 more
    HelpCrunch video
    HelpCrunch Software - All-in-one customer communication platform
    HelpCrunch Software - Chat and email Campaigns
    HelpCrunch Software - Team performance and customer satisfaction Reports
    HelpCrunch Software - Shared team Inbox
    HelpCrunch Software - Knowledge Base

    Features

    Total features of HelpCrunch: 77

    • API
    • Access Controls/Permissions
    • Alerts / Escalation
    • Alerts/Notifications
    • Appointment Management
    • Auto-Responders
    • Automated Routing
    • Call Center Management
    • Canned Responses
    • Cataloging/Categorization
    • Chat/Messaging
    • Chatbot Software
    • Collaboration Tools
    • Communication Management
    • Contact Database
    • Content Management System (CMS) Software
    • Customer Database
    • Customer History
    • Customer Segmentation
    • Customer Service Analytics
    • Customizable Branding
    • Customizable Fields
    • Customizable Forms
    • Data Import/Export
    • Decision Support Software
    • Document Storage
    • Email Alerts
    • Email Management Software
    • Email Templates
    • Event Triggered Actions
    • Feedback Management
    • File Sharing Software
    • File Transfer
    • Full Text Search
    • Geotargeting
    • Help Desk Management
    • IT Asset Management Software
    • Interaction Tracking
    • Knowledge Base Management
    • Knowledge Management Software
    • Live Chat Software
    • Macros/Templated Responses
    • Mobile Access
    • Monitoring
    • Multi-Channel Communication
    • Multi-Language
    • Network Monitoring Software
    • Offline Form
    • Performance Metrics
    • Prioritization
    • Proactive Chat
    • Queue Management
    • Real Time Monitoring
    • Real-Time Chat
    • Real-time Consumer-facing Chat
    • Remote Access/Control
    • Reporting & Statistics
    • Reporting/Analytics
    • Search/Filter
    • Self Service Portal
    • Service Level Agreement (SLA) Management
    • Social Media Integration
    • Support Ticket Management
    • Support Ticket Tracking
    • Surveys & Feedback
    • Tagging
    • Template Management
    • Text Editing
    • Third Party Integrations
    • Ticket Management
    • Transcripts/Chat History
    • Transfers/Routing
    • Virtual Assistant
    • Website Visitor Tracking
    • Widgets
    • Workflow Configuration
    • Workflow Management Software

    Alternatives

    Intercom

    4.5
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    Zendesk

    4.4
    #2 Alternative to HelpCrunch
    Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success,...

    Crisp

    4.5
    #3 Alternative to HelpCrunch
    Crisp is an all-in-one multi-channel customer platform for interacting with customers via Live Chat, email, messenger,...

    LiveChat

    4.6
    #4 Alternative to HelpCrunch
    LiveChat: Loved worldwide! Used by over 27,000 companies! Delivering answers to questions from the customers on the...

    Reviews

    Overall rating

    4.8 /5
    (176)
    Value for Money
    4.8/5
    Features
    4.6/5
    Ease of Use
    4.7/5
    Customer Support Software
    4.8/5

    Already have HelpCrunch?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 176
    Lana
    Overall rating
    • Industry: Internet
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    The software that really helps

    Reviewed on 23/08/2019

    HelpCruch has everything we need to automate the process of catching leads, providing necessary...

    HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat.
    All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure.

    One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :)

    Pros

    HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups.

    I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has.

    Cons

    There is nothing I can list here :) Like... really nothing :)

    Alternatives Considered

    Userlike and Intercom

    Switched From

    Drift

    Reasons for Switching to HelpCrunch

    The features, attractive design, functionality, price, online support have won in comparison with our previous platform (Drift) and a few that we were considering.

    Response from HelpCrunch

    Lana, you made our team's day. Thanks for all the love!
    We're super glad to have you and supporthunt team as our loyal customers.

    Thomas
    Overall rating
    • Industry: Internet
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Excellent value-for-money Software for our SaaS business

    Reviewed on 07/01/2020

    While we were only looking for a chat solution, and had two bad experiences with competitors who...

    While we were only looking for a chat solution, and had two bad experiences with competitors who had "automated solutions" where no-one was actually there to sort their bugs out.

    Helpcrunch, on the other hand was reactive from day 1. We were pretty quick to install it on our system (both website & SaaS).

    We programmed dozens of automated messages, also use it to push product news to our customers, and get quick feedback through the chat for our on-trial customers.

    Overall, I recommand Helpcrunch for Chat Messenging and E-mailing, though I have not tested all the options that are part of our package (such as the integrated Resource Center)

    I look forward for further developments of the solution in 2020 !

    Pros

    - Complete suite for emailing and chat
    - Simple enough, yet highly customizable
    - Very reactive customer support teams

    Cons

    - No Drip email marketing implemented (well, not yet as of 12/2019)

    Alternatives Considered

    Customerly and Intercom

    Reasons for Choosing HelpCrunch

    Customerly did not work properly, and there was no answer for 2 weeks to our questions.

    Switched From

    Customerly

    Response from HelpCrunch

    Hey Thomas! Thanks a lot for all the comments. We're pumped you're with us.

    Would love for your to explore the Knowledge base (Resource Center) as well - it's really helpful if you want to automate your support and provide a self-service option for customers.
    If any questions, we're always there to assist you.

    Andrew
    Overall rating
    • Industry: Computer Software
    • Company size: 2-10 Employees
    • Used for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 0.0 /10

    Web software ok. Mobile app non-functional. Service non-existent

    Reviewed on 23/07/2020

    Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even...

    Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't respond to customers through the app. They suggested that I could enable email notifications - completely negating the point of instant response.

    Pros

    It was reasonably easy to install, although took a while to configure.

    Cons

    Mobile app didn't work, so when I did get enquiries I wasn't able to respond, making it look like I didn't respond to my customers.

    Response from HelpCrunch

    Hi Andrew! We really appreciate your review. Indeed there were some issues with the mobile apps in the last few weeks which a very small part of our customers have, unfortunately, experienced. You were one of them.

    We do realize that this has affected your communication with customers and your business. We're terribly sorry for that and just wanted to let you know that we listen to all the feedback and try to react asap. We're rolling out a new update already this week which is aimed to dramatically improve both iOS and Android apps performance and overall user experience, fix the issues you've experienced + provide some new exciting features.

    We really hope you'll be able to try out the updated apps. Our team would be looking forward to your feedback! Please don't hesitate to get in touch with us at any time. Take care!

    Bhushan
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Sales Acquisition and Retention With HelpCrunch

    Reviewed on 20/08/2019

    Initially, we tracked our user behaviour of users coming on to the page. With this we tried to...

    Initially, we tracked our user behaviour of users coming on to the page. With this we tried to figure out what time most of the user are active and online, this helped us to followup with the user effectively and also helped us to improve our conversion rates to 12%.
    Now, we are trying to send multiple follow up messages from the start with strong CTA's and have seen significant growth in sales.

    Pros

    Iam a noob developer and i have a responsibility of finding better customer relation management chat bot which improve my sales, i was on hunt for chatbots which is easy to use and customise, this is when i came across helpcrunch as i saw it gives me many integrations like mail and text where i get notified when an user has any concern. Along with this i also liked the customisation menu which is properly structured so that every entity can be changed with ease. As it also give 14 day free trial, this will altogether will get a customer and retain them effortlessly.

    Cons

    I liked pretty much everything, only thing i feel like can be improved is widget customisation along with the sizes and colours, this will make completely handful to the user.

    Alternatives Considered

    Intercom

    Reasons for Switching to HelpCrunch

    Main reason of choosing helpcrunch over intercom is pricing as helpcrunch gives same features like intercom for the best price and affordable.

    Response from HelpCrunch

    Hi Bhushan!
    Thanks a lot for sharing your experience with HelpCrunch.
    Seeing those conversion, sales and retention metrics improve is what it's all about.

    As to the widget customization, we've looked at dozens of other live chat solution and couldn't find a more customizable chat widgets.
    On HelpCrunch you can change widget size, colors, and there are many other customization options to play with.
    Nevertheless, we're constantly adding new exciting tweaks and features to the live chat. Feel free to reach out to our team to share your suggestions.
    Cheers!

    BJ
    Overall rating
    • Industry: Newspapers
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Very good software that drives customer interaction

    Reviewed on 20/08/2019

    Very pleased. Nice people, good software and good value for money.

    Very pleased. Nice people, good software and good value for money.

    Pros

    I love HelpCrunch. I have tried literally 50 programs out of the 200 or so that are out there. HelpCrunch was my choice after a long search, and I am so glad I did.
    The ease of use is extraordinary, and I am thrilled with the help I have received.
    I am a news editor so trying to actually launch a new software program is often hard as I found out doing free trials on other programs, but I was able to set up HelpCrunch in two hours one evening.
    It was a great use of time, because now I am finally seeing results when other software would draw crickets.
    So I would suggest HelpCrunch to anyone serious about communication.

    Cons

    I would like to see Facebook Messenger integration which I know will be coming soon, but I would like it now.

    Alternatives Considered

    JivoChat

    Reasons for Choosing HelpCrunch

    I found it to be a little more difficult to use and very expensive.

    Switched From

    Customerly

    Reasons for Switching to HelpCrunch

    I liked the integration of a help desk with the news.

    Response from HelpCrunch

    Thanks so much for the detailed review, BJ!
    We're looking to improve our user onboarding soon so it takes even less time to completely set up your account.

    And yes, facebook messenger integration is coming soon. Stay tuned!
    Appreciate your business.

    Showing 5 reviews of 176 Read all reviews

    HelpCrunch FAQs

    Below are some frequently asked questions for HelpCrunch.

    HelpCrunch offers the following pricing plans:

    • Starting from: $15.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Try HelpCrunch for Free for 14 days. Visit helpcrunch.com/pricing.html to get more details or a custom quote.

    HelpCrunch has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

    HelpCrunch supports the following languages:

    Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish, Ukrainian

    HelpCrunch supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    HelpCrunch integrates with the following applications:

    Adobe Commerce, Fluid, Google Analytics 360, Pipedrive, Slack, WordPress, Zapier

    HelpCrunch offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Chat

    Related categories

    See all software categories found for HelpCrunch.