HelpCrunch
About HelpCrunch
HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales.
Increase conversions and sales, improve support, and grow faster with HelpCrunch.
Features:
- Live Chat
- Chatbot
- Email Marketing
- Help Desk
- Knowledge Base
- Popups
Try HelpCrunch for free!
Key benefits of HelpCrunch
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Reviews
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- Industry: Animation Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best platform for startups to unify customer experience
Reviewed on 21/05/2024
HelpCrunch helps us offer superior customer support and stand out from the competition. Our...
HelpCrunch helps us offer superior customer support and stand out from the competition. Our customers know they can always rely on us to resolve their queries quickly. After evaluating over 30 tools, we concluded that HelpCrunch is the easiest and has the best cost-quality ratio.
Pros
HelpCrunch works extremly well for small SaaS like us. We use it as a single customer communication tool that aligns chat on our website, chatbot, and help center. My favrite feature is the AI assistant that saves us hours in writing help center content. It can generate an entire article with just a few clicks. Another great bonus is that email and auto messages are included in our plan, allowing us to set up our transactional emails and onboarding using this platform
Cons
Not a dislike as such but reports on email campaigns can be improved. The analytics aren't very intuitive, and accessing certain metrics requires hovering over options, which isn’t always convenint.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Way to improve HelpCrunch
Reviewed on 28/08/2019
Overall it is good based on the functionality it currently has. But there is always ways for...
Overall it is good based on the functionality it currently has. But there is always ways for improvement, right?
Pros
Integration with iPhone. Easy to track if all chat users were handled and taken care of. Easy to embed on the website. Ability to send an email to offline chatters. The ability to block a person. Emailing a transcript.
Cons
- The fact I always have to open Helpcrunch website to answer chats. Sometimes you just forget to do that! The fact there is no any Windows App which would support HelpCrunch and start with Windows, so the chat would be always be connected to the agent.
- The fact there are no shortcuts or templates which would allow to type something like "/greet" and it would send a templated message i.e. Hello my name is Alex Satler. Please let me know how may I help you today? etc"
- The fact there is no way to guide your chat visitors around your website. Say, a visitor is interested in seeing my pricing. I simply enter a code "/price" and it re-directs a visitor to the page with our pricing and so on.
Alternatives Considered
tawk.toReasons for Switching to HelpCrunch
Primarily - because of your support on mobile platforms and based on feedback we received from our sales team.Response from HelpCrunch
Hey Alex!
Thanks for the detailed review.
Glad you found most of the functionality in HelpCrunch helpful and easy to use.
Of course, there's always room for improvements - and that's what out team is always after.
Wanted to address a few things you've pointed out:
- Currently there is only the browser version of the product available, but we're looking to develop desktop versions (for Mac and Windows) at some point, perhaps next year.
- You can utilize Saved responses feature to instantly insert templated messages in the conversation. Just type in '#' when entering a new message and you'll see the list of all saved responses which you can insert and modify at any time.
This way you can create a greeting or a pricing-related message with a link to your pricing page.
Hope that helps. If you have any other suggestions or questions, don't hesitate to reach our support team via chat!
- Industry: Internet
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 2.0 /10
Kind of good.
Reviewed on 03/07/2019
Pros
Working as live chat software, as a start.
Cons
Expensive, not worth the price. So the most are bad.
Response from HelpCrunch
Hi Bunny, thanks for your review!
Sad to hear that you didn't find our price attractive for your business when in fact we have one of the most competitive prices on the market with more features included and starting at just $12/mo.
If you feel like there's something you'd like to configure in our pricing for your specific case, we'll be happy to discuss and provide you with a custom plan according to your needs.
We're always flexible and open to feedback to ensure that our customers get the most value out of HelpCrunch for their business.
- Industry: Civic & Social Organization
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
A Time-Saving Bonus
Reviewed on 23/08/2024
HelpCrunch has simplified our customer support process, and the AI Editor is a huge bonus. It...
HelpCrunch has simplified our customer support process, and the AI Editor is a huge bonus. It speeds up our response times without sacrificing quality. It's like having a great copywriter always ready to help.
Pros
A Time-Saving Bonus - HelpCrunch has simplified our customer support process
Cons
Everything works efficiently and without any issues.
- Industry: Consumer Electronics
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Good overall
Reviewed on 20/08/2019
We have seen a dramatic rise in the quality of our communications with customers during business...
We have seen a dramatic rise in the quality of our communications with customers during business hours.
Pros
Good solid connections with customers. Feel comfortable to know they have received some information.
Cons
Off hours are very hard to manage. Customers done seem to know they are not online with agent and are leaving s message. No online list of customers on website browsing before chat to give better view of who is going to chat and why.
Response from HelpCrunch
Hey Vincent! Thanks a lot for the review and the feedback!
Have you tried putting up an offline form & message? This helps your customers to clearly tell if your team is offline or not.
Feel free to reach out to our team via chat, we'll be happy to help you with that or any other questions.
HelpCrunch FAQs
Below are some frequently asked questions for HelpCrunch.Q. What type of pricing plans does HelpCrunch offer?
HelpCrunch offers the following pricing plans:
- Starting from: $15.00/month
- Pricing model: Subscription
- Free Trial: Available
Try HelpCrunch for Free for 14 days. Visit helpcrunch.com/pricing.html to get more details or a custom quote.
Q. Who are the typical users of HelpCrunch?
HelpCrunch has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does HelpCrunch support?
HelpCrunch supports the following languages:
Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish, Ukrainian
Q. Does HelpCrunch support mobile devices?
HelpCrunch supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does HelpCrunch integrate with?
HelpCrunch integrates with the following applications:
Adobe Commerce, Google Analytics 360, Pipedrive, Slack, WordPress, Zapier
Q. What level of support does HelpCrunch offer?
HelpCrunch offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Chat
Related categories
See all software categories found for HelpCrunch.