HelpCrunch

4.8 (195)
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Customer Communication tool for support, marketing & sales

About HelpCrunch

HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales.
Increase conversions and sales, improve support, and grow faster with HelpCrunch.
Features:
- Live Chat
- Chatbot
- Email Marketing
- Help Desk
- Knowledge Base
- Popups
Try HelpCrunch for free!


Key benefits of HelpCrunch

  • Live chat + chatbot: use this highly customizable live chat widget as a visitor engagement and lead acquisition tool. Reply to visitors’ questions and reach out to them proactively through automatic personalized messages. Capture leads by collecting visitors’ personal and contact data through an interactive chatbot.

  • In-app messenger: work effectively with registered users and turn them into paying customers. HelpCrunch integrates with products or applications to track custom data specific to their business needs. Monitor users’ website or in-app behavior and target them with auto messages and offers tailored to their individual goals. Increase customer satisfaction and retention by providing timely personalized support.

  • Email marketing automation: use the email channel to convert more customers and to re-engage those who are inactive. Send email follow-ups directly from the chat window, target users with one-time emails with news, updates, discounts or promotions, or create event-triggered automated on-boarding or marketing campaigns.

  • Help desk: manage all customer communication in one shared dashboard. Search, merge, assign, transfer, close and re-open chats. Set up specialized departments. Collect customer feedback and monitor your team’ performance. Use real-time customer data, communication and online statuses, chat notes and tags to prioritize actions and manage each customer case effectively.

  • Mobile apps: serve your customers on the go and never miss a sales lead. See who's online, send email follow-ups straight from the app, assign statuses and indicate your team's availability (online or offline).

  • Images

    HelpCrunch Software - All-in-one customer communication platform
    HelpCrunch Software - Chat and email Campaigns
    HelpCrunch Software - Team performance and customer satisfaction Reports
    HelpCrunch Software - Shared team Inbox
    HelpCrunch Software - Knowledge Base
    View 6 more
    HelpCrunch video
    HelpCrunch Software - All-in-one customer communication platform
    HelpCrunch Software - Chat and email Campaigns
    HelpCrunch Software - Team performance and customer satisfaction Reports
    HelpCrunch Software - Shared team Inbox
    HelpCrunch Software - Knowledge Base

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    Reviews

    Overall rating

    4.8 /5
    (195)
    Value for Money
    4.7/5
    Features
    4.6/5
    Ease of Use
    4.7/5
    Customer Support Software
    4.8/5

    Already have HelpCrunch?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 195
    Максим
    Максим
    Overall rating
    • Industry: Animation Software
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Best platform for startups to unify customer experience

    Reviewed on 21/05/2024

    HelpCrunch helps us offer superior customer support and stand out from the competition. Our...

    HelpCrunch helps us offer superior customer support and stand out from the competition. Our customers know they can always rely on us to resolve their queries quickly. After evaluating over 30 tools, we concluded that HelpCrunch is the easiest and has the best cost-quality ratio.

    Pros

    HelpCrunch works extremly well for small SaaS like us. We use it as a single customer communication tool that aligns chat on our website, chatbot, and help center. My favrite feature is the AI assistant that saves us hours in writing help center content. It can generate an entire article with just a few clicks. Another great bonus is that email and auto messages are included in our plan, allowing us to set up our transactional emails and onboarding using this platform

    Cons

    Not a dislike as such but reports on email campaigns can be improved. The analytics aren't very intuitive, and accessing certain metrics requires hovering over options, which isn’t always convenint.

    Alex
    Overall rating
    • Industry: Computer Software
    • Company size: 51–200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    Way to improve HelpCrunch

    Reviewed on 28/08/2019

    Overall it is good based on the functionality it currently has. But there is always ways for...

    Overall it is good based on the functionality it currently has. But there is always ways for improvement, right?

    Pros

    Integration with iPhone. Easy to track if all chat users were handled and taken care of. Easy to embed on the website. Ability to send an email to offline chatters. The ability to block a person. Emailing a transcript.

    Cons

    - The fact I always have to open Helpcrunch website to answer chats. Sometimes you just forget to do that! The fact there is no any Windows App which would support HelpCrunch and start with Windows, so the chat would be always be connected to the agent.
    - The fact there are no shortcuts or templates which would allow to type something like "/greet" and it would send a templated message i.e. Hello my name is Alex Satler. Please let me know how may I help you today? etc"
    - The fact there is no way to guide your chat visitors around your website. Say, a visitor is interested in seeing my pricing. I simply enter a code "/price" and it re-directs a visitor to the page with our pricing and so on.

    Alternatives Considered

    tawk.to

    Reasons for Switching to HelpCrunch

    Primarily - because of your support on mobile platforms and based on feedback we received from our sales team.

    Response from HelpCrunch

    Hey Alex!
    Thanks for the detailed review.

    Glad you found most of the functionality in HelpCrunch helpful and easy to use.
    Of course, there's always room for improvements - and that's what out team is always after.

    Wanted to address a few things you've pointed out:
    - Currently there is only the browser version of the product available, but we're looking to develop desktop versions (for Mac and Windows) at some point, perhaps next year.
    - You can utilize Saved responses feature to instantly insert templated messages in the conversation. Just type in '#' when entering a new message and you'll see the list of all saved responses which you can insert and modify at any time.
    This way you can create a greeting or a pricing-related message with a link to your pricing page.

    Hope that helps. If you have any other suggestions or questions, don't hesitate to reach our support team via chat!

    Bunny
    Overall rating
    • Industry: Internet
    • Company size: 2–10 Employees
    • Used Daily for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 2.0 /10

    Kind of good.

    Reviewed on 03/07/2019

    Pros

    Working as live chat software, as a start.

    Cons

    Expensive, not worth the price. So the most are bad.

    Response from HelpCrunch

    Hi Bunny, thanks for your review!
    Sad to hear that you didn't find our price attractive for your business when in fact we have one of the most competitive prices on the market with more features included and starting at just $12/mo.

    If you feel like there's something you'd like to configure in our pricing for your specific case, we'll be happy to discuss and provide you with a custom plan according to your needs.
    We're always flexible and open to feedback to ensure that our customers get the most value out of HelpCrunch for their business.

    Diana
    Overall rating
    • Industry: Civic & Social Organization
    • Company size: 11–50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    A Time-Saving Bonus

    Reviewed on 23/08/2024

    HelpCrunch has simplified our customer support process, and the AI Editor is a huge bonus. It...

    HelpCrunch has simplified our customer support process, and the AI Editor is a huge bonus. It speeds up our response times without sacrificing quality. It's like having a great copywriter always ready to help.

    Pros

    A Time-Saving Bonus - HelpCrunch has simplified our customer support process

    Cons

    Everything works efficiently and without any issues.

    vincent
    Overall rating
    • Industry: Consumer Electronics
    • Company size: 2–10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 6.0 /10

    Good overall

    Reviewed on 20/08/2019

    We have seen a dramatic rise in the quality of our communications with customers during business...

    We have seen a dramatic rise in the quality of our communications with customers during business hours.

    Pros

    Good solid connections with customers. Feel comfortable to know they have received some information.

    Cons

    Off hours are very hard to manage. Customers done seem to know they are not online with agent and are leaving s message. No online list of customers on website browsing before chat to give better view of who is going to chat and why.

    Response from HelpCrunch

    Hey Vincent! Thanks a lot for the review and the feedback!

    Have you tried putting up an offline form & message? This helps your customers to clearly tell if your team is offline or not.
    Feel free to reach out to our team via chat, we'll be happy to help you with that or any other questions.

    Showing 5 reviews of 195 Read all reviews

    HelpCrunch FAQs

    Below are some frequently asked questions for HelpCrunch.

    HelpCrunch offers the following pricing plans:

    • Starting from: $15.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Try HelpCrunch for Free for 14 days. Visit helpcrunch.com/pricing.html to get more details or a custom quote.

    HelpCrunch has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    HelpCrunch supports the following languages:

    Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish, Ukrainian

    HelpCrunch supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    HelpCrunch integrates with the following applications:

    Adobe Commerce, Google Analytics 360, Pipedrive, Slack, WordPress, Zapier

    HelpCrunch offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Chat

    Related categories

    See all software categories found for HelpCrunch.