HelpCrunch
Customer Communication tool for Support, Marketing & Sales
4.8 /5 (167 reviews) Write a Review!HelpCrunch Overview
What is HelpCrunch?
HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales.
Increase conversions and sales, improve support, and grow faster with HelpCrunch.
Features:
- Live Chat
- Auto Messages
- Email Marketing
- Help Desk
- Knowledge Base
- Popups
Try HelpCrunch for free!
HelpCrunch Overview
Pricing
Pricing options
Try HelpCrunch for Free for 14 days. Visit helpcrunch.com/pricing.html to get more details or a custom quote.
HelpCrunch Features
Media
HelpCrunch Reviews
HelpCrunch Reviews
The software that really helps
HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat.
All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure.
One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :)
Good chat client for customer support and feedback
We use HelpCrunch as our primary support tool (for potential customers with questions, for customers with questions, for feedback reports, etc). Installation and subscribing was easy using a WordPress plugin, and the interface is easy to understand, configure, and use if you're familiar with web interfaces like Google Apps, Intercom (to which HelpCrunch is very similar, and far less expensive). The mobile app allows us to respond immediately to customers without being tied to a desk. Being in the early stages (first year) of a software release, this allows us to get immediate feedback from our customers, and, possibly more importantly, from those who would be our customers except for some reason, so that we can make good decisions.
Web software ok. Mobile app non-functional. Service non-existent
Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't respond to customers through the app. They suggested that I could enable email notifications - completely negating the point of instant response.
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The software that really helps
Pros
HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups.
I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has.
Cons
There is nothing I can list here :) Like... really nothing :)
Response from HelpCrunch
Lana, you made our team's day. Thanks for all the love!
We're super glad to have you and supporthunt team as our loyal customers.
Good chat client for customer support and feedback
We use HelpCrunch as our primary support tool (for potential customers with questions, for customers with questions, for feedback reports, etc). Installation and subscribing was easy using a WordPress plugin, and the interface is easy to understand, configure, and use if you're familiar with web interfaces like Google Apps, Intercom (to which HelpCrunch is very similar, and far less expensive). The mobile app allows us to respond immediately to customers without being tied to a desk. Being in the early stages (first year) of a software release, this allows us to get immediate feedback from our customers, and, possibly more importantly, from those who would be our customers except for some reason, so that we can make good decisions.
Pros
- Easy to install
- Good basic chat functionality with the ability to scale
- Inexpensive for chat, and, again, can scale in price as new features are added
- Looks good (both the chat that faces the customer and the user interface for our support people)
- Ability to capture customer's email address or not based on a schedule, so that we can allow customers rapid access without entering personal information during business hours, but require name/email after hours
- Responsive customer support
Cons
- Occasional bugs, e.g. schedule not triggering at expected times
- Lack of some basic functionality at lower pricing levels (e.g. if a customer chats, then goes offline, the software won't email the customer that there's a new message unless you're on a higher plan that costs twice as much)
Response from HelpCrunch
Thanks a lot, Grant!
Powerful tools, easy ot implement
Pros
The help crunch interface is really accessible, which doesn't require our editors to learn lots of new skills just to edit our knowledge base.
Cons
I have a really hard time staying logged in when I'm on a desktop and a laptop. It requires to log in anew constantly.
Response from HelpCrunch
Thank you for your review, Cesar!
Web software ok. Mobile app non-functional. Service non-existent
Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't respond to customers through the app. They suggested that I could enable email notifications - completely negating the point of instant response.
Pros
It was reasonably easy to install, although took a while to configure.
Cons
Mobile app didn't work, so when I did get enquiries I wasn't able to respond, making it look like I didn't respond to my customers.
Response from HelpCrunch
Hi Andrew! We really appreciate your review. Indeed there were some issues with the mobile apps in the last few weeks which a very small part of our customers have, unfortunately, experienced. You were one of them.
We do realize that this has affected your communication with customers and your business. We're terribly sorry for that and just wanted to let you know that we listen to all the feedback and try to react asap. We're rolling out a new update already this week which is aimed to dramatically improve both iOS and Android apps performance and overall user experience, fix the issues you've experienced + provide some new exciting features.
We really hope you'll be able to try out the updated apps. Our team would be looking forward to your feedback! Please don't hesitate to get in touch with us at any time. Take care!
Simple, fun, works like a charm!
Pros
Very easy to set up with very nice support, using the same agent chat I use on my own website
Cons
IOS version lacks a few features, as I understand should be fixed in the next IOS update.
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HelpCrunch Pricing
HelpCrunch Pricing
Try HelpCrunch for Free for 14 days. Visit helpcrunch.com/pricing.html to get more details or a custom quote.
Try HelpCrunch for Free for 14 days. Visit helpcrunch.com/pricing.html to get more details or a custom quote.
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HelpCrunch Features
HelpCrunch Features
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Categories
Categories
Additional information for HelpCrunch
Additional information for HelpCrunch
Key features of HelpCrunch
- API
- Activity monitoring
- Auto-responders
- Automatic device recognition
- Automatic notifications
- Behavior tracking
- Built-in database
- Campaign management
- Chat functionality
- Chat history
- Chat ratings
- Chat tags
- Chat transcript
- Chat transfers
- Chat widget customization
- Client database
- Client management
- Client website integration
- Collaboration tools
- Communication management
- Contact database
- Custom forms
- Customizable fields
- Data import/export
- Drip email marketing
- Email alerts
- Email marketing
- Email notifications
- Email templates
- Email tracking
- Emoji & stickers
- Event triggered actions
- Event triggered email
- Feedback collection
- File transfer
- Filtered views
- Geotargeting
- History tracking
- Instant messaging
- Knowledge base
- Lead capture
- Lead nurturing
- Localizations
- Location tracking
- Multi-channel communication
- Multi-channel management
- Multi-channel marketing
- Multi-language
- Offline form
- Personalized profiles
- Pre-chat form
- Real time monitoring
- Role-based permissions
- Rules based algorithms
- Scheduled emails
- Shortcut messages
- Software development kit
- Support ticket tracking
- Tagging
- Tags & keywords
- Team inbox
- Third party integration
- User defined attributes
- Video sharing
- Waiting message
- Widgets
- eCommerce integration
Benefits
HelpCrunch FAQs
HelpCrunch FAQs
Below are some frequently asked questions for HelpCrunch.
Q. What type of pricing plans does HelpCrunch offer?
HelpCrunch offers the following pricing plans:
Starting from: $15.00/month
Pricing model: Subscription
Free Trial: Available
Try HelpCrunch for Free for 14 days. Visit helpcrunch.com/pricing.html to get more details or a custom quote.
Q. What are the main features of HelpCrunch?
HelpCrunch offers the following features:
- API
- Activity monitoring
- Auto-responders
- Automatic device recognition
- Automatic notifications
- Behavior tracking
- Built-in database
- Campaign management
- Chat functionality
- Chat history
- Chat ratings
- Chat tags
- Chat transcript
- Chat transfers
- Chat widget customization
- Client database
- Client management
- Client website integration
- Collaboration tools
- Communication management
- Contact database
- Custom forms
- Customizable fields
- Data import/export
- Drip email marketing
- Email alerts
- Email marketing
- Email notifications
- Email templates
- Email tracking
- Emoji & stickers
- Event triggered actions
- Event triggered email
- Feedback collection
- File transfer
- Filtered views
- Geotargeting
- History tracking
- Instant messaging
- Knowledge base
- Lead capture
- Lead nurturing
- Localizations
- Location tracking
- Multi-channel communication
- Multi-channel management
- Multi-channel marketing
- Multi-language
- Offline form
- Personalized profiles
- Pre-chat form
- Real time monitoring
- Role-based permissions
- Rules based algorithms
- Scheduled emails
- Shortcut messages
- Software development kit
- Support ticket tracking
- Tagging
- Tags & keywords
- Team inbox
- Third party integration
- User defined attributes
- Video sharing
- Waiting message
- Widgets
- eCommerce integration
Q. Who are the typical users of HelpCrunch?
HelpCrunch has the following typical customers:
Small Business, Large Enterprises, Non Profit, Freelancers, Mid Size Business
Q. What languages does HelpCrunch support?
HelpCrunch supports the following languages:
Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish, Ukrainian
Q. What type of pricing plans does HelpCrunch offer?
HelpCrunch has the following pricing plans:
Subscription
Q. Does HelpCrunch support mobile devices?
HelpCrunch supports the following devices:
Android, iPhone, iPad
Q. What other apps does HelpCrunch integrate with?
HelpCrunch integrates with the following applications:
Magento Commerce, Magento Commerce, Slack, Wordpress, Wordpress
Q. What level of support does HelpCrunch offer?
HelpCrunch offers the following support options:
Online Support, Knowledge Base, FAQs
HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat.
All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure.
One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :)