About HelpCrunch
HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales.
Increase conversions and sales, improve support, and grow faster with HelpCrunch.
Features:
- Live Chat
- Chatbot
- Email Marketing
- Help Desk
- Knowledge Base
- Popups
Try HelpCrunch for free!
Pricing starting from:
$15.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to HelpCrunch
Key benefits of HelpCrunch
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
Andorra, Albania, Armenia, Austria, Australia , Bosnia & Herzegovina, Belgium, Bulgaria, Brazil, Belarus, Canada, Switzerland, Cyprus, Czechia, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Guernsey, Greece, Croatia, Hungary, Ireland, Isle of Man, India, Iceland, Italy, Japan, Liechtenstein, Lithuania, Luxembourg, Latvia, Monaco, Moldova, Montenegro, North Macedonia, Malta, Mexico, Netherlands, Norway, New Zealand, Romania, Serbia, Russia, Sweden, Slovenia, Slovakia, San Marino, Turkey, Ukraine, United States and 49 others
Supported Languages
Dutch, English, French, German, Italian , Polish, Portuguese, Russian, Spanish, Ukrainian and 5 others
Pricing starting from:
$15.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to HelpCrunch
Images
Features
Total features of HelpCrunch: 79
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Reviews
Already have HelpCrunch?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Computer Software
- Company size: 51-200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Overall an awesome chat tool!
Reviewed on 28/08/2019
Easy to setup, no learning curve needed, our sales people cant live without it.
Easy to setup, no learning curve needed, our sales people cant live without it.
Pros
I lke the fact that its pretty configurable, it allows you have ton a of rules around what to show, where and to whom. Proactive messages is my favorite feature, banners are pretty handy too.
Support is great by the way
Cons
A few improvments can be introduced the mobile user experiences but these are not critical at all
Response from HelpCrunch
Thanks a lot Max! We're happy to have Invisible on board.
- Industry: Computer Software
- Company size: 2-10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Good chat client for customer support and feedback
Reviewed on 10/09/2020
We use HelpCrunch as our primary support tool (for potential customers with questions, for...
We use HelpCrunch as our primary support tool (for potential customers with questions, for customers with questions, for feedback reports, etc). Installation and subscribing was easy using a WordPress plugin, and the interface is easy to understand, configure, and use if you're familiar with web interfaces like Google Apps, Intercom (to which HelpCrunch is very similar, and far less expensive). The mobile app allows us to respond immediately to customers without being tied to a desk. Being in the early stages (first year) of a software release, this allows us to get immediate feedback from our customers, and, possibly more importantly, from those who would be our customers except for some reason, so that we can make good decisions.
Pros
- Easy to install
- Good basic chat functionality with the ability to scale
- Inexpensive for chat, and, again, can scale in price as new features are added
- Looks good (both the chat that faces the customer and the user interface for our support people)
- Ability to capture customer's email address or not based on a schedule, so that we can allow customers rapid access without entering personal information during business hours, but require name/email after hours
- Responsive customer support
Cons
- Occasional bugs, e.g. schedule not triggering at expected times
- Lack of some basic functionality at lower pricing levels (e.g. if a customer chats, then goes offline, the software won't email the customer that there's a new message unless you're on a higher plan that costs twice as much)
Alternatives Considered
LiveChatReasons for Choosing HelpCrunch
We'd used Intercom for a previous product, and when we tried to contact them for this product, they were very slow to respond, and considerably more expensive. Before they'd responded, we'd reviewed other options and installed HelpCrunch.Switched From
IntercomReasons for Switching to HelpCrunch
(We also considered a few other chat clients). We plan to use the chat largely for direct interaction and solving of issues, and HelpCrunch seemed best suited to that purpose - e.g. we could use the built-in knowledge base. Other chat clients were either targeted at lead generation or were just too expensive for a small team.Response from HelpCrunch
Thanks a lot, Grant!
- Industry: Internet
- Company size: 2-10 Employees
- Used Daily for Free Trial
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 2.0 /10
Kind of good.
Reviewed on 03/07/2019
Pros
Working as live chat software, as a start.
Cons
Expensive, not worth the price. So the most are bad.
Response from HelpCrunch
Hi Bunny, thanks for your review!
Sad to hear that you didn't find our price attractive for your business when in fact we have one of the most competitive prices on the market with more features included and starting at just $12/mo.
If you feel like there's something you'd like to configure in our pricing for your specific case, we'll be happy to discuss and provide you with a custom plan according to your needs.
We're always flexible and open to feedback to ensure that our customers get the most value out of HelpCrunch for their business.
- Industry: Computer Software
- Company size: 51-200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Way to improve HelpCrunch
Reviewed on 28/08/2019
Overall it is good based on the functionality it currently has. But there is always ways for...
Overall it is good based on the functionality it currently has. But there is always ways for improvement, right?
Pros
Integration with iPhone. Easy to track if all chat users were handled and taken care of. Easy to embed on the website. Ability to send an email to offline chatters. The ability to block a person. Emailing a transcript.
Cons
- The fact I always have to open Helpcrunch website to answer chats. Sometimes you just forget to do that! The fact there is no any Windows App which would support HelpCrunch and start with Windows, so the chat would be always be connected to the agent.
- The fact there are no shortcuts or templates which would allow to type something like "/greet" and it would send a templated message i.e. Hello my name is Alex Satler. Please let me know how may I help you today? etc"
- The fact there is no way to guide your chat visitors around your website. Say, a visitor is interested in seeing my pricing. I simply enter a code "/price" and it re-directs a visitor to the page with our pricing and so on.
Alternatives Considered
tawk.toReasons for Switching to HelpCrunch
Primarily - because of your support on mobile platforms and based on feedback we received from our sales team.Response from HelpCrunch
Hey Alex!
Thanks for the detailed review.
Glad you found most of the functionality in HelpCrunch helpful and easy to use.
Of course, there's always room for improvements - and that's what out team is always after.
Wanted to address a few things you've pointed out:
- Currently there is only the browser version of the product available, but we're looking to develop desktop versions (for Mac and Windows) at some point, perhaps next year.
- You can utilize Saved responses feature to instantly insert templated messages in the conversation. Just type in '#' when entering a new message and you'll see the list of all saved responses which you can insert and modify at any time.
This way you can create a greeting or a pricing-related message with a link to your pricing page.
Hope that helps. If you have any other suggestions or questions, don't hesitate to reach our support team via chat!
- Industry: Information Technology & Services
- Company size: 2-10 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Many features for a good value
Reviewed on 28/08/2019
We've been using helpcrunch to drive sales on our website and to provide in-app support for our...
We've been using helpcrunch to drive sales on our website and to provide in-app support for our product, avoiding to get several emails spread across several accounts with no way to assign people to different tickets.
Pros
The software is easy to use, and has useful features like tags and ways to manage the support people assigned to a certain ticket. The Android SDK integration was also easy to set up and could be added without spending too much time on it. The most important among the pros is the amount of information about the system that the ticketing system automatically collects from the user, which is useful for us to debug.
Cons
Some advanced features are not really easy to get started with if you don't have experience with this kind of software. However, those are optional tools, the normal usage is intuitive even for unexperienced people.
Alternatives Considered
Zendesk SuiteReasons for Switching to HelpCrunch
Very competitive price with the same (if not more) features.Response from HelpCrunch
Thanks so much for the detailed review, Luca.
We're looking to make all HelpCrunch features even more intuitive to get started with in the upcoming weeks already.
Cheers!
HelpCrunch FAQs
Below are some frequently asked questions for HelpCrunch.Q. What type of pricing plans does HelpCrunch offer?
HelpCrunch offers the following pricing plans:
- Starting from: $15.00/month
- Pricing model: Subscription
- Free Trial: Available
Try HelpCrunch for Free for 14 days. Visit helpcrunch.com/pricing.html to get more details or a custom quote.
Q. Who are the typical users of HelpCrunch?
HelpCrunch has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000
Q. What languages does HelpCrunch support?
HelpCrunch supports the following languages:
Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish, Ukrainian
Q. Does HelpCrunch support mobile devices?
HelpCrunch supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does HelpCrunch integrate with?
HelpCrunch integrates with the following applications:
Adobe Commerce, Fluid, Google Analytics 360, Pipedrive, Slack, WordPress, Zapier
Q. What level of support does HelpCrunch offer?
HelpCrunch offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Chat
Related categories
See all software categories found for HelpCrunch.
