Productboard

4.7 (152)
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Customer-driven product management system

About Productboard

Productboard is a customer-driven product management system that empowers teams to get the right products to market, faster. It provides a complete solution for product teams to understand user needs, prioritize what to build next, align everyone on the roadmap, and engage with their customers. Productboard is easy to use, enables company-wide collaboration, and integrates into existing workflows. Over 6,000 organizations around the world use Productboard to build excellent products.


Key benefits of Productboard

  • Easily create product roadmaps based on a variety of templates. Roadmaps always stay up-to-date as plans evolve and serve as a single source of truth for sharing where your product is headed next.
  • Consolidate product ideas, requests, and feedback from many sources — email, Slack, Zendesk, Intercom, Typeform.
  • Get a holistic view of all your feature ideas and see which have been requested the most, across all your customers or within customer segments.
  • Set your product objectives and prioritize what to work on based on user needs, business goals, and a variety of other criteria.
  • Bridge the divide between your product team and customer community with a Customer Feedback Portal that lets your share ideas you're considering, what's planned, and what's been launched – and collect feedback directly from end users.

  • Images

    Productboard Software - Organize and prioritize feature ideas based on user needs and business objectives
    Productboard Software - Carry out release planning and share your roadmap with business and delivery stakeholders to show them what's coming down the pike
    Productboard Software - Create high-level Agile or kanban style roadmaps that group features into Now/Next/Later time horizons (or other categories of your choice) or by each feature's current status (New idea, Discovery, Backlog, Delivery, Launched)
    Productboard Software - Create timeline roadmaps to plan work in relation to upcoming date-based milestones like a major industry conference, analyst briefing, or marketing launch
    Productboard Software - Prioritize features using highly visual interactive drag and drop interfaces like the Prioritization matrix
    Productboard Software - Share ideas you're considering, what's planned, and what's been launched with a Customer Feedback Portal — and collect votes and feedback directly from end users
    Productboard Software - Consolidate product ideas, requests, and feedback from a variety of sources and identify trends around what customers really need
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    Productboard video
    Productboard Software - Organize and prioritize feature ideas based on user needs and business objectives
    Productboard Software - Carry out release planning and share your roadmap with business and delivery stakeholders to show them what's coming down the pike
    Productboard Software - Create high-level Agile or kanban style roadmaps that group features into Now/Next/Later time horizons (or other categories of your choice) or by each feature's current status (New idea, Discovery, Backlog, Delivery, Launched)
    Productboard Software - Create timeline roadmaps to plan work in relation to upcoming date-based milestones like a major industry conference, analyst briefing, or marketing launch
    Productboard Software - Prioritize features using highly visual interactive drag and drop interfaces like the Prioritization matrix
    Productboard Software - Share ideas you're considering, what's planned, and what's been launched with a Customer Feedback Portal — and collect votes and feedback directly from end users
    Productboard Software - Consolidate product ideas, requests, and feedback from a variety of sources and identify trends around what customers really need

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    Reviews

    Overall rating

    4.7 /5
    (152)
    Value for Money
    4.3/5
    Features
    4.3/5
    Ease of Use
    4.4/5
    Customer Support Software
    4.7/5

    Already have Productboard?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 152
    Ryan
    Ryan
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 11–50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Excellent product for managing large amounts of feedback into a concise roadmap

    Reviewed on 04/07/2019

    Pros

    So easy to record feedback through email, chrome, intercom, slack and many more integrations
    Easy to use inbox for running through this feedback and matching it up with your roadmap
    The look and feel of the site is excellent
    Customer support is quick and very helpful
    Excellent community including a slack channel with helpful tips, articles etc.
    Portal is an excellent idea and great for engaging users and displaying the roadmap to prospective enterprise customers

    Cons

    I have been a customer for a while now and have had issues sharing the roadmap view with CEO/Investors etc. and it is still not perfect but I can see where improvements are being made to work towards this.

    Jo
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 51–200 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 7.0 /10

    So close to being a great product

    Reviewed on 20/10/2023

    I was the person that championed the implementation of productboard and I still really like it. But...

    I was the person that championed the implementation of productboard and I still really like it. But the lack of concerns for less "important" integrations and automation is making my life more miserable. I would love to continue using productboard but I am not sure if we can

    Pros

    1. Feedback management: we have found productboard's integration with intercom to be wonderful. They really nailed it with 95% of the features in Notes, especially for individual feedback. 2. love the diasctintion between maker and (free) viewers. This allowed us to roll out the tool to the entire company without incurring excessive costs. 3. We really like the portal feature but we are not using it yet.

    Cons

    1. Feature hierarchy is a difficult concept to grasp for new comers and gets messy. What I hate about the feature hiearachy is that there's not flexibility once you have listed something as a "product". You can't change it to a feature of a subfeature. This rendered us with a ginormous "product" with all features listed under one thing. integrations: 2. integration with any development platform that's not jira is completely useless. We use shortcut and we understand it's a small player and it's also fault on their part but the integration is utterly meaningless with the current state. We 3. Integration with zapier is also close to being useless given that the only trigger is "new note" or "new feature", and anything that's imported from an integration to be a new note is not editable. Why??? We would love to automate our workflow and centralize all research findings in productboard but these pain points are impossible to overcome. We are thinking about switching to something else just because of this. Honestly, if they just give us the option of another trigger event on zapier like change of status, we would already be so happy. 4. The research insights are only very qualitative focus and possibility for automation is low. It's funny that productboard owns satismeter but the satismeter integration is also not great. We ended up setting up our own satismeter integration through zapier. But, there's also no way for us to easily sort through low/high ratings or filter.

    Alternatives Considered

    ProductPlan

    Reasons for Switching to Productboard

    Feedback management, viewer option, and general usability is a bit better
    Nathan
    Nathan
    Overall rating
    • Industry: Financial Services Software
    • Company size: 51–200 Employees
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    A great roadmapping and insight capture tool

    Reviewed on 11/05/2023

    Pros

    I love the UI of the platform, the app feels modern and straightforward

    Cons

    The UX can be a little clunky, very easy to lose a feature and unable to search unless the term is exactly right

    Verified Reviewer
    Overall rating
    • Industry: Legal Services
    • Company size: 11–50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Life saver for product managers everywhere

    Reviewed on 24/10/2019

    Pros

    Product board is an easily-navigable single source of truth for all product ideas along with a single source for all product feedback. Saves so much time and hassle for product managers whilst bringing together all stakeholders from around the business.

    Cons

    Can't really think of anything to be honest.

    Alternatives Considered

    Craft.io

    Reasons for Switching to Productboard

    ProductBoard is flexible so I didn't feel locked into a specific workflow. I could make ProductBoard work for me.
    Tanya
    Overall rating
    • Industry: Design
    • Company size: 2–10 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Game changer

    Reviewed on 06/11/2019

    Pros

    I love being able to see accurate customer data in relation to feature requests.

    Cons

    The flow from feature list to roadmap is clunky

    Showing 5 reviews of 152 Read all reviews

    Productboard FAQs

    Below are some frequently asked questions for Productboard.

    Productboard offers the following pricing plans:

    • Pricing model: Free Version
    • Free Trial: Available

    15-day free trial, no credit card required. Essentials plan: Prioritize what your customers need and make what matters: $19 per maker/month (billed annually). Pro plan: Align teams to drive real business outcomes: $59 per maker/month (billed annually). Enterprise plan: For organizations to securely and scalably uplevel their entire product management processes: Custom pricing Productboard AI (Optional Add-On): $20 per maker/month (billed annually).

    Productboard has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Productboard supports the following languages:

    English

    Productboard supports the following devices:

    Productboard integrates with the following applications:

    Azure DevOps Server, Fullstory, Gainsight CS, Gainsight Digital Hub, Gainsight PX, GitHub, Gong.io, Grain, Intercom, Jira, Microsoft Azure, Microsoft Teams, Pivotal Tracker, Salesforce Sales Cloud, Slack, Trello, Zapier, Zendesk Suite

    Productboard offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat

    Related categories

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