UJET

Customer interaction & support platform with CRM integration

About UJET

UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with any time, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise grade in its global reliability, security, and scaling capacity and is SOC2 Type II and HIPAA compliant.

UJET is trusted by customer-centric, innovative enterprises, including Nest, Barkbox, Atom Tickets, Blink, August, Instacart, and Postmates to automate contact center processes and provide superior experiences that drive higher customer satisfaction. Headquartered in San Francisco, UJET enables businesses of all sizes to provide support experiences that turn customers into lifetime brand advocates.

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to UJET

Key benefits of UJET

  • With the unique Smart Actions, problems are resolved easily and with quick precision.
  • Instant stats for voice and chat channels with agent performance, SLA, CSAT, & more.
  • Handle-time cut by half, with automated workflows.
  • Request touch fingerprint verification, photos, screenshots, or videos within chats/calls.
  • Real-time reporting to gather business insights.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    United States

    Supported Languages

    Chinese, Danish, English, Finnish, French and 8 others

    Pricing starting from:

    Not provided by vendor

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to UJET

    Images

    UJET Software - 1
    UJET Software - UJET Web Call - End User View
    UJET Software - UJET Mobile Call - End User View
    UJET Software - UJET Smart actions on IVR (Lite SDK) - End User View
    UJET Software - UJET + Salesforce Integration
    UJET Software - UJET + Kustomer
    UJET Software - UJET + Zendesk Integration
    View 9 more
    UJET video
    UJET video
    UJET Software - 1
    UJET Software - UJET Web Call - End User View
    UJET Software - UJET Mobile Call - End User View
    UJET Software - UJET Smart actions on IVR (Lite SDK) - End User View
    UJET Software - UJET + Salesforce Integration
    UJET Software - UJET + Kustomer
    UJET Software - UJET + Zendesk Integration

    Features

    Total features of UJET: 64

    • API
    • Activity Dashboard
    • Alerts/Escalation
    • Appointment Management
    • Archiving & Retention
    • Auto-Responders
    • Automated Routing
    • Automatic Call Distribution
    • Blended Call Center
    • CRM Software
    • Call Center Management
    • Call Logging
    • Call Monitoring
    • Call Recording Software
    • Call Routing
    • Call Transfer
    • Canned Responses
    • Chat/Messaging
    • Communication Management
    • Computer Telephony Integration
    • Customer Experience Management
    • Customer History
    • Customer Segmentation
    • Customizable Branding
    • Dashboard Software
    • Feedback Management
    • File Sharing Software
    • File Transfer
    • Geotargeting
    • IVR/Voice Recognition
    • Inbound Call Center
    • Interactive Content
    • Knowledge Base Management
    • Knowledge Management Software
    • Live Chat Software
    • Manual Dialer
    • Mobile Access
    • Multi-Channel Communication
    • Multi-Channel Data Collection
    • Multi-Channel Management
    • Negative Feedback Management
    • On-Demand Communications
    • Outbound Call Center
    • PBX
    • Personalization and Behavioral Targeting Software
    • Phone Key Input
    • Proactive Chat
    • Queue Management
    • Real Time Reporting
    • Real-Time Chat
    • Real-time Consumer-facing Chat
    • Recording
    • Reporting & Statistics
    • Reporting/Analytics
    • SSL Security
    • Support Ticket Management
    • Survey/Poll Management
    • Surveys & Feedback
    • Text to Speech
    • Transcripts/Chat History
    • Transfers/Routing
    • VoIP Connection
    • Voice Customization
    • Voice Mail

    Alternatives

    LiveAgent

    4.7
    #1 Alternative to UJET
    LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels,...

    Zoho Desk

    4.5
    #2 Alternative to UJET
    Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver...

    Five9

    4.2
    #3 Alternative to UJET
    Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution...

    Zoiper

    4.3
    #4 Alternative to UJET
    Zoiper is a cross-platform VoIP softphone dialer that allows voice and video calls, plus instant messaging, to be...

    Reviews

    Overall rating

    4.5 /5
    (116)
    Value for Money
    4.8/5
    Features
    4.5/5
    Ease of Use
    4.7/5
    Customer Support Software
    4.8/5

    Already have UJET?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 116
    Enoch
    Overall rating
    • Industry: Apparel & Fashion
    • Company size: 501–1,000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Game changer

    Reviewed on 17/09/2019

    Pros

    The folks at Ujet have created a really great product. Not only is the voice quality better than any other system but it’s more reliable and very easy to use. They also understand the value of the relationship and treat you like a partner not a client to be sold things. Highly recommend.

    Cons

    Reporting needs to be updated. Today it’s either the live dashboard or downloading excel files.

    Valerie
    Overall rating
    • Industry: Consumer Electronics
    • Company size: 11–50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Values you as a customer

    Reviewed on 21/03/2019

    Our use case for ujet is very small but it works very well for what we need. We've had a great...

    Our use case for ujet is very small but it works very well for what we need. We've had a great experience with ujet and their team as a whole. Even a small company like us has been made to feel like our feedback is being actioned and taken seriously. Ujet support has been amazing and their customer success team makes us feel like we matter and are valued as a customer. Their reactivity to feedback or issues is what keeps us as a customer. The product is simple to use and is constantly being improved upon, I can't wait to see how this tool continues to develop into a true omnichannel ACD. It blows the rest of the competition out of the water.

    Pros

    I love the ease of use for the agents. I really like how easy it is to setup and implement features/enable settings. Although we don't use much of it, I like the visual of the call and chat dashboards. I love being able to watch chats in real time or listen to calls in real time. Setting up our IVR was a cake walk compared to other competing products. I love the chat shortcuts and the ease of which I can add or edit them.

    Cons

    Some of the UI needs improvement, for example if you click on the dashboard and see an agent in an aux code, click on that, it brings you to that specific aux code report, but clicking agent details doesn't allow you to quickly change their status, you have to go to the separate agent tab instead. Small things like this would improve the usability and speed in which I'm able to execute functions as an admin. Our biggest gripe has to be that calls and chats are still on separate dashboards which means as an admin I need to have two open tabs to monitor traffic.

    Ariell
    Overall rating
    • Industry: Retail
    • Company size: 201–500 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 7.0 /10

    Overall Good

    Reviewed on 23/09/2019

    Overall I have enjoyed UJET and the ease of its use! It is very straightforward and simple to use....

    Overall I have enjoyed UJET and the ease of its use! It is very straightforward and simple to use. I would say it does make my job much easier than answering a normal phone.

    Pros

    It's nice to have all of the info in one place, meaning stats on performance and number of tickets completed or calls taken. It's nice to see how my number matches up with my peers numbers.

    Cons

    Sometimes it can be a little wonky or do some weird things. For example, there have been a couple of times where I will be in one UJET status, such as available, and it will move me to unavailable. This, of course, can affect my numbers and scorecards. Just last week I was in a phone call and when I hung up it said I had missed a call while still in the other call - if these bugs were worked out it would be perfect!

    Carlos
    Overall rating
    • Industry: Consumer Services
    • Company size: 501–1,000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    UJET nice and easy software for customer service

    Reviewed on 13/03/2020

    I use UJET for Technical Support for Google Nest when it comes to transferring to other departments...

    I use UJET for Technical Support for Google Nest when it comes to transferring to other departments or call back the customer is really smooth and easy to use. It got a lot of options that is really helpful for the daily basics.

    Pros

    UJET is one of the easiest software for customer service, it is really easy for doing internal transfers or maintain the call in the best way possible. It got a lot of features that allow us as agent to know in what internal auxes we can be and what external auxes we can be as well. When it comes to call the clients and maintain the best experience on the call UJET will never let the call down

    Cons

    Actually I've never seen something missing in this software It covers all the basics for an agent of Customer Service and Technical Support that can help us as an agent to keep the call easy and smoothly.

    Polina Maria
    Overall rating
    • Industry: Consumer Services
    • Company size: 51–200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Review for Software buyers

    Reviewed on 19/03/2020

    I truly haven't experienced many issues with Ujet. We had a team of Specialists from Ujet to come...

    I truly haven't experienced many issues with Ujet. We had a team of Specialists from Ujet to come out. They were very helpful and gave very good information and tips on how to successfully get the most out of Ujet.

    Pros

    I love that when you pull up a client in the database, all of their information comes up. Also, all of their related tickets come up as well. I love it when I click on a client's name and everything comes up. Phone calls, emails and the fact that we can merge a ticket into another ticket to keep everything organized are phenomenal and it's efficient.

    Cons

    The thing I least like about Ujet is that in the Time and Date for the emails and phone calls that you send out will say Monday and not give the date. Or it will say today and not the date. It stays that way. They should always put in a date instead of putting the day because it's always changing and if you haven't checked in on a ticket or forgot to then you don't know if it's this Thursday or last Thursday. Or maybe I'm not looking at it correctly.

    Showing 5 reviews of 116 Read all reviews

    UJET FAQs

    Below are some frequently asked questions for UJET.

    UJET offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Available

    Please contact us for pricing details: https://www.ujet.co/contact-sales

    UJET has the following typical customers:

    2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    UJET supports the following languages:

    Chinese, Danish, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Portuguese, Spanish, Swedish

    UJET supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    UJET integrates with the following applications:

    Calabrio Workforce Management, Desk.com, Freshdesk, HubSpot CRM, Kustomer, Observe.AI, Salesforce Sales Cloud, ServiceNow, Verint Workforce Management, Zendesk Suite

    UJET offers the following support options:

    FAQs/Forum, Phone Support, 24/7 (Live rep)

    Related categories

    See all software categories found for UJET.