UJET

Customer interaction & support platform with CRM integration

About UJET

UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with any time, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise grade in its global reliability, security, and scaling capacity and is SOC2 Type II and HIPAA compliant.

UJET is trusted by customer-centric, innovative enterprises, including Nest, Barkbox, Atom Tickets, Blink, August, Instacart, and Postmates to automate contact center processes and provide superior experiences that drive higher customer satisfaction. Headquartered in San Francisco, UJET enables businesses of all sizes to provide support experiences that turn customers into lifetime brand advocates.


Key benefits of UJET

  • With the unique Smart Actions, problems are resolved easily and with quick precision.
  • Instant stats for voice and chat channels with agent performance, SLA, CSAT, & more.
  • Handle-time cut by half, with automated workflows.
  • Request touch fingerprint verification, photos, screenshots, or videos within chats/calls.
  • Real-time reporting to gather business insights.

  • Images

    UJET Software - 1
    UJET Software - UJET Web Call - End User View
    UJET Software - UJET Mobile Call - End User View
    UJET Software - UJET Smart actions on IVR (Lite SDK) - End User View
    UJET Software - UJET + Salesforce Integration
    UJET Software - UJET + Kustomer
    UJET Software - UJET + Zendesk Integration
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    UJET video
    UJET video
    UJET Software - 1
    UJET Software - UJET Web Call - End User View
    UJET Software - UJET Mobile Call - End User View
    UJET Software - UJET Smart actions on IVR (Lite SDK) - End User View
    UJET Software - UJET + Salesforce Integration
    UJET Software - UJET + Kustomer
    UJET Software - UJET + Zendesk Integration

    Not sure about UJET? Compare with a popular alternative

    UJET

    4.5 (131)
    VS.

    Starting Price

    No pricing found
    €49.95
    one-time

    Pricing Options

    Free version
    Free trial
    Free version
    Free trial

    Features

    66
    29

    Integrations

    10
    3

    Ease of Use

    4.8 (131)
    4.4 (107)

    Value for Money

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    Customer Service

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    Reviews

    Overall rating

    4.5 /5
    (131)
    Value for Money
    4.8/5
    Features
    4.6/5
    Ease of Use
    4.8/5
    Customer Support Software
    4.8/5

    Already have UJET?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 131
    Hannah
    Hannah
    Overall rating
    • Industry: Retail
    • Company size: 501–1,000 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Easy and Efficient!

    Reviewed on 17/09/2019

    I use Ujet every day for work. It tracks my progress and how long I've been in certain statuses....

    I use Ujet every day for work. It tracks my progress and how long I've been in certain statuses. This then helps me to see my overall performance for the month based on the data that Ujet provides.

    Pros

    I like how Ujet tracks everything and I'm able to see what I've been doing throughout the day. It allows you to see what status everyone is in and where the needed areas are.

    Cons

    Sometimes, like all software, there are glitches that are hard to fix. When I reported it to customer service, they said that they would get back to me with what happened but I never received an answer. The problem hasn't happened again which is good!

    Valerie
    Overall rating
    • Industry: Consumer Electronics
    • Company size: 11–50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Values you as a customer

    Reviewed on 21/03/2019

    Our use case for ujet is very small but it works very well for what we need. We've had a great...

    Our use case for ujet is very small but it works very well for what we need. We've had a great experience with ujet and their team as a whole. Even a small company like us has been made to feel like our feedback is being actioned and taken seriously. Ujet support has been amazing and their customer success team makes us feel like we matter and are valued as a customer. Their reactivity to feedback or issues is what keeps us as a customer. The product is simple to use and is constantly being improved upon, I can't wait to see how this tool continues to develop into a true omnichannel ACD. It blows the rest of the competition out of the water.

    Pros

    I love the ease of use for the agents. I really like how easy it is to setup and implement features/enable settings. Although we don't use much of it, I like the visual of the call and chat dashboards. I love being able to watch chats in real time or listen to calls in real time. Setting up our IVR was a cake walk compared to other competing products. I love the chat shortcuts and the ease of which I can add or edit them.

    Cons

    Some of the UI needs improvement, for example if you click on the dashboard and see an agent in an aux code, click on that, it brings you to that specific aux code report, but clicking agent details doesn't allow you to quickly change their status, you have to go to the separate agent tab instead. Small things like this would improve the usability and speed in which I'm able to execute functions as an admin. Our biggest gripe has to be that calls and chats are still on separate dashboards which means as an admin I need to have two open tabs to monitor traffic.

    Ariell
    Overall rating
    • Industry: Retail
    • Company size: 201–500 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 7.0 /10

    Overall Good

    Reviewed on 23/09/2019

    Overall I have enjoyed UJET and the ease of its use! It is very straightforward and simple to use....

    Overall I have enjoyed UJET and the ease of its use! It is very straightforward and simple to use. I would say it does make my job much easier than answering a normal phone.

    Pros

    It's nice to have all of the info in one place, meaning stats on performance and number of tickets completed or calls taken. It's nice to see how my number matches up with my peers numbers.

    Cons

    Sometimes it can be a little wonky or do some weird things. For example, there have been a couple of times where I will be in one UJET status, such as available, and it will move me to unavailable. This, of course, can affect my numbers and scorecards. Just last week I was in a phone call and when I hung up it said I had missed a call while still in the other call - if these bugs were worked out it would be perfect!

    argel
    Overall rating
    • Industry: Telecommunications
    • Company size: 5,001–10,000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    My Ujet experience

    Reviewed on 21/10/2023

    Easy to use, We can track our daily calls and time allotted on each calls.

    Easy to use, We can track our daily calls and time allotted on each calls.

    Pros

    Ujet is easy to use specially on our daily work. We can track our daily calls, time allotted in every interactions.

    Cons

    Since Ujet is one of the tools that we have, I don't have any cons on my experience since it is easy to use. We can track our daily calls.

    Jonnel
    Overall rating
    • Industry: Consumer Services
    • Company size: 501–1,000 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Highly suggested tool.

    Reviewed on 21/10/2023

    My over all experience on this tool was very good

    My over all experience on this tool was very good

    Pros

    On our job we need this kind of tool because we are customer service representative we need to take calls,chat and emails Ujet was very helpful and very easy to use

    Cons

    I relly like this kind of tool it was very easy to use and i already suggest this on the other company

    Showing 5 reviews of 131 Read all reviews

    UJET FAQs

    Below are some frequently asked questions for UJET.

    UJET offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Available

    Please contact us for pricing details: https://www.ujet.co/contact-sales

    UJET has the following typical customers:

    2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    UJET supports the following languages:

    Chinese, Danish, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Portuguese, Spanish, Swedish

    UJET supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    UJET integrates with the following applications:

    Calabrio Workforce Management, Desk.com, Freshdesk, HubSpot CRM, Kustomer, Observe.AI, Salesforce Sales Cloud, ServiceNow, Verint Workforce Management, Zendesk Suite

    UJET offers the following support options:

    FAQs/Forum, Phone Support, 24/7 (Live rep)

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