About Critical Mention
Critical Mention is an all-in-one platform for real-time social media monitoring with search, sharing, and analysis tools for PR professionals. Users can search TV, radio, online news, and social media in real-time with Critical Mention's media monitoring service. Search results are easily analyzed, turned into actionable data and shared using Critical Mention's comprehensive platform.
Compare with Popular Alternatives
Key benefits of Critical Mention
Devices
Business size
Markets
Supported Languages
Compare with Popular Alternatives
Images
Features
Total features of Critical Mention: 22
- @mentions
- API
- Activity Dashboard
- Ad hoc Analysis
- Automatic Notifications
- Built-In Database
- Contact Database
- Contact Management
- Customizable Reporting
- Customizable Templates
- Data Visualization
- Keyword Tracking
- Monitoring
- Online Forums
- Real Time Data
- Real Time Monitoring
- Search Functionality
- Social Network Marketing
- Social Performance Management
- Video Editing
- Video Streaming
- Visual Analytics
Alternatives
BirdEye
ReviewTrackers
Opsgenie
Stackify Retrace
Reviews
Already have Critical Mention?
Software buyers need your help! Product reviews help the rest of us make great decisions.
Write a Review!- Industry: Government Administration
- Company size: 51-200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Best software I've used for clips
Reviewed on 24/10/2019
Highly recommend – it's much easier than any other similar software I've used.
Highly recommend – it's much easier than any other similar software I've used.
Pros
The UI/UX is definitely what sets Critical Mention apart. It's very easy to use, setup custom searches and alerts, and trim clips.
Cons
We've had a few issues with specific networks in the past, but that's broader issue with networks and not specifically with Critical Mention.
- Industry: Marketing & Advertising
- Company size: 11-50 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Critical Mention Helps Makes Our Press Even More Newsworthy
Reviewed on 09/07/2019
Our agency went viral - literally viral around the world - due to our ability to quickly share...
Our agency went viral - literally viral around the world - due to our ability to quickly share detailed metrics during several media outlet interviews. The data is easy to pull, and the reports are customizable for client needs.
Pros
Critical Mention allows us to stay up-to-the-very-minute (literally) of media mentions of our agency and our clients. Often when we do a PR interview, Critical Mention lets us know it is live before the reporter has had a chance to email us. It also provides the metrics we need for clients to be able to showcase overall impressions and media value, while allowing us to remove clutter nonsense that is repetitive and not relevant for tracking needs. We use the software more so for tracking TV coverage for clients as we do product placement for brands as part of our agency services. Critical Mention allows us to review content without having to have a massively extensive (with heavy upkeep) monster of a DVR system in place.
Cons
The social media analytics still have some room to improve, and the maximum you can search for mentions is 60 days - so you need to stay on top of reporting and not use it for competitive research unless you have forethought to plan and download those reports on a continuous basis.
- Industry: Hospitality
- Company size: 2-10 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Pull all of my media coverage in minutes!
Reviewed on 05/07/2018
I am able to show my partners how much value we've gotten out of our trade media.
I am able to show my partners how much value we've gotten out of our trade media.
Pros
This software pull all of my media coverage in minutes. It shows the value of my coverage, reach/audience and links to all of the clips. It even pulls video clips from live TV.
Cons
It cannot track some radio due to closed captioning. I also wish it could pull social media coverage as well so that i could pull everything in one report instead of using two different softwares.
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Easy to search
Reviewed on 30/04/2018
Pros
It was very easy to figure out how to use the software and search for related topic for our organization.
Cons
I felt that all the searches did not come up when the word was searched. I would have to use different words for one topic.
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Reporting is quick
Reviewed on 10/04/2018
Pros
Reporting is quick and easy. This is something that I've needed for a while with my social media management position. I also am able to gather useful data to better target my audience. The implementation process was also pretty quick and easy.
Cons
It is a bit time consuming and cumbersome to use. There is still a lot of updating that would benefit this software as it evolves.
Critical Mention FAQs
Below are some frequently asked questions for Critical Mention.Q. What type of pricing plans does Critical Mention offer?
Critical Mention offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
Contact Critical Mention for pricing information.
Q. What are the main features of Critical Mention?
Critical Mention offers the following features:
- API
- Activity Dashboard
- Ad hoc Analysis
- Automatic Notifications
- Clippings Management
- Customizable Reporting
- Customizable Templates
- Data Visualization
- Monitoring
- Press Monitoring
- Real Time Data
- Real Time Monitoring
- Response Management
- Review Monitoring
- Search Functionality
- Social Media Monitoring
- Social Network Marketing
- Social Performance Management
- Video Editing
- Video Streaming
- Visual Analytics
Q. Who are the typical users of Critical Mention?
Critical Mention has the following typical customers:
Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business
Q. What languages does Critical Mention support?
Critical Mention supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian
Q. Does Critical Mention support mobile devices?
We do not have any information about what devices Critical Mention supports
Q. What other apps does Critical Mention integrate with?
We do not have any information about what integrations Critical Mention has
Q. What level of support does Critical Mention offer?
Critical Mention offers the following support options:
Phone Support, Online Support, Video Tutorials
Related categories
See all software categories found for Critical Mention.
