Leapchat

Customer experience management for retail & service chains

About Leapchat

ServiceDock is a Customer Experience Management (CEM) Platform designed specifically for multi-location businesses like retail & restaurant groups.

We help you capture more feedback than the competition by leveraging the messaging apps your customers already have on their phones, such as Facebook Messenger & WhatsApp. Our dashboard makes that data actionable for your store managers & CEO alike, as well as enabling you to follow up with disgruntled customers to turn detractors into promoters.

Key benefits of Leapchat

Built specifically for multi-location businesses.
Captures location-specific feedback using the messaging apps consumers love, which increase engagement & makes closing the feedback loop easy.
Actionable dashboard for store managers & CEOs alike.

Devices

Business size

S M L

Markets

Canada, United Kingdom, United States

Supported Languages

English

Images

Consumers can provide feedback via Messenger and store staff can respond in real-time via the app
The live dashboard provides real time insight into customer experience
Get more reviews simply by asking for them via messaging services
View 4 more
Leapchat video
Leapchat screenshot: Consumers can provide feedback via Messenger and store staff can respond in real-time via the app Leapchat screenshot: The live dashboard provides real time insight into customer experience Leapchat screenshot: Get more reviews simply by asking for them via messaging services

Features

Total features of Leapchat: 33

  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Chat/Messaging
  • Churn Management
  • Communication Management
  • Complaint Monitoring
  • Customer Complaint Tracking
  • Customer Database
  • Customizable Reports
  • Dashboard Creation
  • Dashboard Software
  • Engagement Analytics
  • Feedback Management
  • For Retail
  • Live Chat Software
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Location
  • Negative Feedback Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Reporting & Statistics
  • Reporting/Analytics
  • Sentiment Analysis
  • Social Media Integration
  • Summary Reports
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Analysis Software

Alternatives

Zendesk

4.3
#1 Alternative to Leapchat
Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets...

Zoho Desk

4.5
#2 Alternative to Leapchat
Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key...

Zoho CRM

4.2
#3 Alternative to Leapchat
Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close...

Birdeye

4.7
#4 Alternative to Leapchat
Birdeye is an all-in-one Experience Marketing platform for multi-location businesses.

Reviews

Overall rating

5 /5
(4)
Value for Money
5/5
Features
5/5
Ease of Use
5/5
Customer Support Software
5/5

Already have Leapchat?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 4
Ben W.
Overall rating
  • Industry: Retail
  • Company size: 201-500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

World class customer feedback management and insights

Reviewed on 24/01/2019

The ability to amend and edit our survey ourselves with immediate effect. The ability to respond to...

The ability to amend and edit our survey ourselves with immediate effect. The ability to respond to the feedback live and attempt to rectify and issues immediately and address the customer's feedback; good or bad. We have 3x the amount of completed responses and the insights and learning from both purchasing and non-purchasing visitors has been invaluable to the way we operate out stores.

Pros

Capturing honest feedback from our customers, both transacting and non-transacting, is key to establishing what we are doing right and wrong in our stores. Working with ServiceDock has been a revelation because we're capturing 3 times more feedback than we did with the web-based solution we were using, which means we now hear the voice of the customer louder and clearer than ever before.
Customers can now engage with our surveys effortlessly using their favourite messaging apps, which has resulted in more of them completing the survey in-store or shortly after leaving.

Cons

No complaints as of yet! We have been using the product since Summer '18 and the Service Dock team have been extremely helpful and receptive to our feedback and suggestions.

Response from ServiceDock

Hi Ben,
I really appreciate you taking the time to write that review.
It's been brilliant working with a hugely customer-centric business like Mothercare and I look forward to working together for a long time to come.
Thanks again,
Oisin Ryan - ServiceDock CEO

Pheonie C.
Overall rating
  • Industry: Broadcast Media
  • Company size: 1,001-5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Game changer

Reviewed on 30/01/2019

ServiceDock's software has allowed us to unlock invaluable insights on an area that was previously...

ServiceDock's software has allowed us to unlock invaluable insights on an area that was previously unmeasurable. The team are honestly a pleasure to deal with and we are happy to have ServiceDock in use at all of our stores nationwide.

Pros

The ease of use on the back-end and how quick & painless it is for customers to provide the feedback.

Cons

We got in early, which meant the reporting features were fairly basic. However, this has greatly improved since then and the team have gladly taken on feedback to improve the service overall.

Response from ServiceDock

Hi Phe,
Thanks a million for your review. I look forward to a long and mutually beneficial relationship between Sky and ServiceDock.
Thanks again,
Oisin Ryan - ServiceDock CEO

David N.
Overall rating
  • Industry: Retail
  • Company size: 1,001-5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

A great solution for retailers looking to measure & improve customer experience

Reviewed on 13/09/2019

Pros

ServiceDock makes it easy for our customers to provide feedback via popular messaging channels and that means we get consistently more feedback from customers without having to send them an email or SMS etc.

It’s a real-time platform and they have a good mobile app, which means our store managers can really stay on top of what customers are saying about their stores.

It is built for businesses like Woodie’s so set up was easy and the reporting tells us what we need to know.

The team provide a great service and always respond promptly to requests.

Cons

I have no constructive feedback for improvements.

Response from ServiceDock

Hi David,
Thanks a million for your kind words and for taking the time to write them. We have really enjoyed working with Woodie's and look forward to a great future partnership.
Oisin - CEO at ServiceDock

Danny S.
Overall rating
  • Industry: Market Research Software
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Really happy with the product. Easy to use and good value compared with other similar services.

Reviewed on 01/08/2017

I have reduced my need for more agents and the speed and which we reply to customer issues has...

I have reduced my need for more agents and the speed and which we reply to customer issues has increased/

Pros

The dashboard is clean and slick, really easy to get started. I had a few agents up and running in minutes. Very user friendly.

Leapchat FAQs

Below are some frequently asked questions for Leapchat.

Leapchat offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Not Available

$50 per location per month is our minimum fee.

We do not have any information about Leapchat features

Leapchat has the following typical customers:

11-50, 51-200, 201-500, 501-1,000, 1,001+

Leapchat supports the following languages:

English

Leapchat supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Leapchat integrates with the following applications:

Facebook, Zendesk

Leapchat offers the following support options:

Email/Help Desk, Phone Support, Chat

Related categories

See all software categories found for Leapchat.