About INSIDE
INSIDE is an enterprise customer engagement platform designed to help businesses engage with customers through personalized chat, SMS, Facebook messages, and more. With the aim of helping businesses to improve their ecommerce sales, marketing, and customer service, INSIDE provides chat functionality and website monitoring tools to deliver targeted content across digital channels.
For eCommerce marketing teams, INSIDE can be used to engage visitors and capture leads through targeted messages, pop-ups, banners, and more, and monitor visitor activity in real-time to identify the most important leads. Visitors can be targeted with personalized messages or content based on their likelihood of purchasing or abandoning their cart, and targeting is based on criteria such as user journey data, geographic location, purchase history, referral data, and more. Campaigns can also be created and managed within INSIDE using tools for creating engaging content, targeting specific user segments, and generating reports on engagement and KPI’s.
INSIDE can help customer service teams by providing a live chat platform for handling customer requests, building rapport with customers, and engaging customers from any device. With one-click access to information including position on website, contact history, number of visits, customer geolocation, basket contents, and more, operators have access to all the information the need to accurately assist each customer.
Key benefits of INSIDE
Devices
Business size
Markets
Supported Languages
Images
Features
Total features of INSIDE: 138
- 360 Degree Feedback Software
- AB Testing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Appointment Management
- Archiving & Retention
- Attribution Modeling
- Audience Analytics
- Audience Engagement
- Auto-Responders
- Behavior Tracking
- Behavioral Analytics
- CRM Software
- Campaign Analytics
- Campaign Management Software
- Campaign Planning
- Campaign Segmentation
- Canned Responses
- Chat Transcript
- Chat/Messaging
- Chatbot Software
- Code-free Development
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Contact Database
- Contact Management Software
- Content Management System (CMS) Software
- Conversion Rate Optimization
- Conversion Tracking
- Customer Activity Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Profiles
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Templates
- Data Import/Export
- Data Recovery
- Data Visualization Software
- Document Storage
- Drag & Drop
- Email Management Software
- Email Monitoring
- Email Templates
- Employee Management
- Engagement Tracking
- Event Scheduling
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing Software
- File Transfer
- Gamification Software
- Geotargeting
- Inbox Management
- Intent Recognition
- Interaction Tracking
- Interactive Content
- Knowledge Base Management
- Lead Capture Software
- Live Chat Software
- Live Streaming Production
- Meeting Management
- Mobile Access
- Moderation
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multimedia Support
- Multiple Camera Feeds
- Multiple User Accounts
- Multistreaming
- Natural Language Processing
- Offline Form
- Performance Management
- Performance Metrics
- Performance Monitoring
- Personalization and Behavioral Targeting Software
- Proactive Chat
- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Broadcasting
- Real-time Consumer-facing Chat
- Real-time Updates
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Routing
- Rules-Based Workflow
- SMS Messaging
- Scheduling Software
- Screen Sharing Software
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Session Recording
- Shared Inboxes
- Signature Management
- Single Sign On Software
- Social Media Integration
- Social Media Streaming
- Spam Blocker
- Subscription Management Software
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Third Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Two-Way Audio & Video
- Video Call Recording
- Video Conferencing Software
- Video Streaming
- Video Support
- Virtual Assistant
- Visual Analytics
- Website Visitor Tracking
- Whitelisting/Blacklisting
- Workflow Management Software
Alternatives
User.com
Zendesk
DeskPRO
LiveAgent
Reviews
Already have INSIDE?
Software buyers need your help! Product reviews help the rest of us make great decisions.
Write a Review!- Industry: Electrical/Electronic Manufacturing
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Unique among other platforms
Reviewed on 14/10/2020
I love how this platform was put up together. The way it was designed was meticulously thought of....
I love how this platform was put up together. The way it was designed was meticulously thought of. It gives visual representation of what we most of the time see as text only. Not only that - the people we work with are a delight to talk to. They help us resolve our issues quicker.
Pros
I like how it is being interactive for agents. It was totally different from the other platforms with the same purpose. It was not boring. A bit expensive but they are evolving on the area that we need which is what i really wanted to see.
Cons
Whenever I use it, it takes up a lot of bandwidth. Sometimes it slows down my connection, sometimes doesn’t.
Alternatives Considered
FreshdeskReasons for Choosing INSIDE
Some of the features were not available in zendeskSwitched From
Zendesk- Industry: Utilities
- Company size: 501-1,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great visual & user friendly system
Reviewed on 14/10/2020
Has been great to work with. We have had alot of wins customising and integrating system and they...
Has been great to work with. We have had alot of wins customising and integrating system and they have been helpful throughout. Looking forward to getting more and more value out of Powerfront & Inside.
Pros
The visual layout and being able to watch customers move throughout the website. The ability to add customisation into other systems like our CRM. Has been easy for our agents to pick up especially during COVID when many were taught on the fly.
Cons
Features like being able to have the webchat set to on constantly even if an agent isn't online yet - We'd like it to be open 8am - 6:30pm like clockwork.
Credit card masking feature is creating a few issues internally.
- Industry: Consumer Services
- Company size: 501-1,000 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Glitches
Reviewed on 14/10/2020
Pros
Disposition options are easier to access
Cons
Closes out chats while working, chat showing long times when just receiving chat, dispostition not working all the time
- Industry: Retail
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Inside makes it easy for agents and executives to engage
Reviewed on 14/10/2020
From our perspective we are using a very simple level of Inside but are increasingly becoming aware...
From our perspective we are using a very simple level of Inside but are increasingly becoming aware of the further potential of the platform. As we adopt new elements we continue to improve our user experience
Pros
The visual interface is superior to other solutions making engaging with customers fun and interesting. We've recently begun deploying the BOTS feature and are finding it helpful to assist customers without adding more agents
Cons
Nothing comes to mind. Inside offers so much more capability than we are currently using
- Industry: Telecommunications
- Company size: 1,001-5,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Unique & Engaging
Reviewed on 14/10/2020
Overall it has been great! There has been a trial and error process to determine what browser works...
Overall it has been great! There has been a trial and error process to determine what browser works best with Inside (currently we're finding Edge offers the smoothest experience), and the range of options Inside grants does prove training new colleagues a bit more difficult, but the end result works wonders.
Pros
While there is an initial learning curve, Inside provides a great experience once you've got a handle on things. The UI/UX is a breath of fresh air, and the available features (co-browse, visiting other channels, visually representing each colleagues current chat pool) are a massive step up from our alternative chat client.
Cons
Inside is substantially more process intensive than our alternative chat client, this can prove an issue on less than capable hardware.
INSIDE FAQs
Below are some frequently asked questions for INSIDE.Q. What type of pricing plans does INSIDE offer?
INSIDE offers the following pricing plans:
- Starting from:
- Pricing model: Subscription
- Free Trial: Available
Q. Who are the typical users of INSIDE?
INSIDE has the following typical customers:
51-200, 201-500, 501-1,000, 1,001+
Q. What languages does INSIDE support?
INSIDE supports the following languages:
Arabic, Chinese, English, French, German, Hebrew, Italian, Japanese, Korean, Portuguese, Spanish, Thai
Q. Does INSIDE support mobile devices?
INSIDE supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does INSIDE integrate with?
INSIDE integrates with the following applications:
Salesforce Sales Cloud, Salesforce Service Cloud, Zendesk
Q. What level of support does INSIDE offer?
INSIDE offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
Related categories
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