INSIDE
Cloud-based visual AI-powered customer engagement solutions.
4.5 /5 (40 reviews) Write a Review!INSIDE Overview
What is INSIDE?
INSIDE is an enterprise customer engagement platform designed to help businesses engage with customers through personalized chat, SMS, Facebook messages, and more. With the aim of helping businesses to improve their ecommerce sales, marketing, and customer service, INSIDE provides chat functionality and website monitoring tools to deliver targeted content across digital channels.
For eCommerce marketing teams, INSIDE can be used to engage visitors and capture leads through targeted messages, pop-ups, banners, and more, and monitor visitor activity in real-time to identify the most important leads. Visitors can be targeted with personalized messages or content based on their likelihood of purchasing or abandoning their cart, and targeting is based on criteria such as user journey data, geographic location, purchase history, referral data, and more. Campaigns can also be created and managed within INSIDE using tools for creating engaging content, targeting specific user segments, and generating reports on engagement and KPI’s.
INSIDE can help customer service teams by providing a live chat platform for handling customer requests, building rapport with customers, and engaging customers from any device. With one-click access to information including position on website, contact history, number of visits, customer geolocation, basket contents, and more, operators have access to all the information the need to accurately assist each customer.
INSIDE Overview
Pricing
Pricing options
INSIDE offers pricing based on the number of user licenses, the server configuration and website traffic to the supported websites. Contact INSIDE for a custom pricing quote.
INSIDE Features
Media
INSIDE Reviews
INSIDE Reviews
Unique among other platforms
I love how this platform was put up together. The way it was designed was meticulously thought of. It gives visual representation of what we most of the time see as text only. Not only that - the people we work with are a delight to talk to. They help us resolve our issues quicker.
Great visual & user friendly system
Has been great to work with. We have had alot of wins customising and integrating system and they have been helpful throughout. Looking forward to getting more and more value out of Powerfront & Inside.
Inside makes it easy for agents and executives to engage
From our perspective we are using a very simple level of Inside but are increasingly becoming aware of the further potential of the platform. As we adopt new elements we continue to improve our user experience
Unique & Engaging
Overall it has been great! There has been a trial and error process to determine what browser works best with Inside (currently we're finding Edge offers the smoothest experience), and the range of options Inside grants does prove training new colleagues a bit more difficult, but the end result works wonders.
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Unique among other platforms
Pros
I like how it is being interactive for agents. It was totally different from the other platforms with the same purpose. It was not boring. A bit expensive but they are evolving on the area that we need which is what i really wanted to see.
Cons
Whenever I use it, it takes up a lot of bandwidth. Sometimes it slows down my connection, sometimes doesn’t.
Great visual & user friendly system
Has been great to work with. We have had alot of wins customising and integrating system and they have been helpful throughout. Looking forward to getting more and more value out of Powerfront & Inside.
Pros
The visual layout and being able to watch customers move throughout the website. The ability to add customisation into other systems like our CRM. Has been easy for our agents to pick up especially during COVID when many were taught on the fly.
Cons
Features like being able to have the webchat set to on constantly even if an agent isn't online yet - We'd like it to be open 8am - 6:30pm like clockwork.
Credit card masking feature is creating a few issues internally.
Glitches
Pros
Disposition options are easier to access
Cons
Closes out chats while working, chat showing long times when just receiving chat, dispostition not working all the time
Inside makes it easy for agents and executives to engage
From our perspective we are using a very simple level of Inside but are increasingly becoming aware of the further potential of the platform. As we adopt new elements we continue to improve our user experience
Pros
The visual interface is superior to other solutions making engaging with customers fun and interesting. We've recently begun deploying the BOTS feature and are finding it helpful to assist customers without adding more agents
Cons
Nothing comes to mind. Inside offers so much more capability than we are currently using
Unique & Engaging
Overall it has been great! There has been a trial and error process to determine what browser works best with Inside (currently we're finding Edge offers the smoothest experience), and the range of options Inside grants does prove training new colleagues a bit more difficult, but the end result works wonders.
Pros
While there is an initial learning curve, Inside provides a great experience once you've got a handle on things. The UI/UX is a breath of fresh air, and the available features (co-browse, visiting other channels, visually representing each colleagues current chat pool) are a massive step up from our alternative chat client.
Cons
Inside is substantially more process intensive than our alternative chat client, this can prove an issue on less than capable hardware.
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INSIDE Pricing
INSIDE Pricing
INSIDE offers pricing based on the number of user licenses, the server configuration and website traffic to the supported websites. Contact INSIDE for a custom pricing quote.
INSIDE offers pricing based on the number of user licenses, the server configuration and website traffic to the supported websites. Contact INSIDE for a custom pricing quote.
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INSIDE Features
INSIDE Features
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Categories
Categories
Additional information for INSIDE
Additional information for INSIDE
Key features of INSIDE
- Activity tracking
- Agent scheduling
- Archiving & retention
- Automatic notifications
- CRM integration
- Campaign management
- Campaign planning
- Chat
- Chat functionality
- Co-browsing
- Contact history
- Content management
- Conversion optimization tools
- Customer experience management
- Customizable branding
- Customizable templates
- Data visualization
- Drag & drop interface
- Filtered views
- Full text search
- Gamification
- Geotargeting
- Instant messaging
- Knowledge base
- Lead capture
- Lead nurturing
- Offline form
- Performance reports
- Proactive invitations
- Real time data
- Real time monitoring
- Real time notifications
- Search functionality
- Shortcut messages
- Social media integration
- Subscriber management
- Summary reports
- Surveys & feedback
- Transfers / routing
- Two-way audio & video
- User activity monitoring
Benefits
INSIDE FAQs
INSIDE FAQs
Below are some frequently asked questions for INSIDE.
Q. What type of pricing plans does INSIDE offer?
INSIDE offers the following pricing plans:
Starting from: $120.00/month
Pricing model: Subscription
Free Trial: Available
INSIDE offers pricing based on the number of user licenses, the server configuration and website traffic to the supported websites. Contact INSIDE for a custom pricing quote.
Q. What are the main features of INSIDE?
INSIDE offers the following features:
- Activity tracking
- Agent scheduling
- Archiving & retention
- Automatic notifications
- CRM integration
- Campaign management
- Campaign planning
- Chat
- Chat functionality
- Co-browsing
- Contact history
- Content management
- Conversion optimization tools
- Customer experience management
- Customizable branding
- Customizable templates
- Data visualization
- Drag & drop interface
- Filtered views
- Full text search
- Gamification
- Geotargeting
- Instant messaging
- Knowledge base
- Lead capture
- Lead nurturing
- Offline form
- Performance reports
- Proactive invitations
- Real time data
- Real time monitoring
- Real time notifications
- Search functionality
- Shortcut messages
- Social media integration
- Subscriber management
- Summary reports
- Surveys & feedback
- Transfers / routing
- Two-way audio & video
- User activity monitoring
Q. Who are the typical users of INSIDE?
INSIDE has the following typical customers:
Large Enterprises, Public Administrations, Mid Size Business
Q. What languages does INSIDE support?
INSIDE supports the following languages:
Chinese (Simplified), English, French, German, Spanish
Q. Does INSIDE support mobile devices?
INSIDE supports the following devices:
Android, iPhone, iPad
Q. What other apps does INSIDE integrate with?
INSIDE integrates with the following applications:
Salesforce Sales Cloud, Salesforce Service Cloud, Zendesk
Q. What level of support does INSIDE offer?
INSIDE offers the following support options:
Phone Support, Online Support
I love how this platform was put up together. The way it was designed was meticulously thought of. It gives visual representation of what we most of the time see as text only. Not only that - the people we work with are a delight to talk to. They help us resolve our issues quicker.