Chaport

Multi-channel live chat and chatbot software for business

About Chaport

Chaport is modern customer messaging software with multi-channel live chat, chatbots, auto-invitations, knowledge base, integrations with Facebook, Viber, Telegram, group chat capabilities, and more. It is designed as a modern messenger to make communication with customers as easy and enjoyable as chatting with friends. Besides, it provides web-, desktop, and mobile apps so that you can chat with customers from any device and location.

Users can integrate Chaport with 3,000+ apps using Zapier (no programming skills required) or API. Other features include customization, detailed visitor info with custom fields, visitor behavior, pre-chat form, file sending, typing insights, saved replies, multilingual chat widget, reports, and much more.

Pricing starting from:

$19.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Chaport

  • Talk to your customers in real time via live chat, solve their problems quickly, and make more sales.
  • Let chatbots answer common questions, qualify leads, and collect feedback for you. Offer instant help 24/7, even when your team is offline.
  • Allow your customers to help themselves by adding a knowledge base to your website and activating an FAQ bot for automated article suggestions in the chat widget.
  • Let your customers contact you via live chat, Facebook, Telegram, or Viber. Respond directly from Chaport.
  • Get more conversations with your customers by sending them automatic chat invitations based on specified rules.
  • Request names, emails, phone numbers, and any other visitor information you require before starting a chat.
  • Connect Chaport with 3,000+ apps using Zapier or integrate it with any app using API.
  • Visitors automatically see the widget in their native language.
  • Transfer a chat to a colleague, join a group chat, or view others' chats in real time.
  • Track the number of served and missed chats, your operators’ working hours, and much more. View reports in Google Analytics.
  • Chaport is available for iOS, Android, Web, Windows, MacOS. Instant synchronization between all devices.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Australia, Brazil, Canada, China, Germany , Spain, Finland, France, United Kingdom, Greece, India, Italy, Japan, Mexico, New Zealand, Portugal, Russia, Turkey, Ukraine, United States

    Supported Languages

    Chinese, Czech, Danish, Dutch, English , Estonian, Finnish, French, German, Greek, Hungarian, Indonesian, Italian, Japanese, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish, Ukrainian, Vietnamese

    Pricing starting from:

    $19.00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    Chaport Software - Chaport is designed as a modern messenger to make your communication with customers as easy and enjoyable as chatting with friends
    Chaport Software - Talk to website visitors in real-time and solve their problems quickly
    Chaport Software - Modify widget color, texts and operator photos
    Chaport Software - Sending customers automatic chat invitations based on specified rules
    Chaport Software - Install a chat button on the company website to answer customer questions
    Chaport Software - Chaport is available for iOS, Android, Web, Windows, and MacOS
    Chaport Software - Let chatbots answer common questions, qualify leads, and collect feedback for you
    Chaport Software - Create a chatbot in minutes in Chaport's WYSIWYG chatbot builder
    View 9 more
    Chaport video
    Chaport Software - Chaport is designed as a modern messenger to make your communication with customers as easy and enjoyable as chatting with friends
    Chaport Software - Talk to website visitors in real-time and solve their problems quickly
    Chaport Software - Modify widget color, texts and operator photos
    Chaport Software - Sending customers automatic chat invitations based on specified rules
    Chaport Software - Install a chat button on the company website to answer customer questions
    Chaport Software - Chaport is available for iOS, Android, Web, Windows, and MacOS
    Chaport Software - Let chatbots answer common questions, qualify leads, and collect feedback for you
    Chaport Software - Create a chatbot in minutes in Chaport's WYSIWYG chatbot builder

    Features

    Total features of Chaport: 35

    • AI/Machine Learning
    • API
    • Auto-Responders
    • CRM Software
    • Canned Responses
    • Chat Transcript
    • Chat/Messaging
    • Chatbot Software
    • Communication Management
    • Customer History
    • File Sharing Software
    • Geotargeting
    • Interaction Tracking
    • Knowledge Base Management
    • Knowledge Management Software
    • Lead Capture Software
    • Live Chat Software
    • Mobile Access
    • Multi-Channel Communication
    • Multi-Language
    • Natural Language Processing
    • Offline Form
    • Pre-Configured Bot
    • Proactive Chat
    • Real Time Notifications
    • Real-time Consumer-facing Chat
    • Reporting & Statistics
    • Reporting/Analytics
    • Search/Filter
    • Self Service Portal
    • Social Media Integration
    • Third Party Integrations
    • Transcripts/Chat History
    • Transfers/Routing
    • Website Visitor Tracking

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    JIRA Service Management

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    Pure Chat

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    Reviews

    Overall rating

    4.8 /5
    (51)
    Value for Money
    4.9/5
    Features
    4.6/5
    Ease of Use
    4.9/5
    Customer Support Software
    4.9/5

    Already have Chaport?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 51
    Alyssa
    Overall rating
    • Industry: Construction
    • Company size: 501-1,000 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Great Web Chat Functions

    Reviewed on 15/04/2020

    We are able to talk to customers right away, solving problems and sending leads to our team faster...

    We are able to talk to customers right away, solving problems and sending leads to our team faster than if they had to find our site's contact form.

    Pros

    I love that I can schedule my team's hours. I love that we can save responses and that it has brought us more leads than normal.

    Cons

    I would like it if any data, like phone, email, name and notes were saved to the email when you email a chat transcript to yourself. Downloading a chat just gives me a text file, and it's useless.

    Alternatives Considered

    Olark and Pure Chat

    Reasons for Switching to Chaport

    The cost, ability to turn the chat bubble off when we are not working, and ability to use the chat on multiple URLs we own.
    Igor
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2-10 Employees
    • Used Daily for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Simple, yet awesome software you must have on your website!

    Reviewed on 06/09/2019

    What can I say more than that yesterday we installed the Chaport chat on our website and this...

    What can I say more than that yesterday we installed the Chaport chat on our website and this morning we got our first lead! What more would one want?

    Pros

    The things I liked the most is the easy of use, GUI is intuitive and you don't need any training for that. Me and my colleagues use Windows and Android app and it's working flawlessly. You have the ability to customize the look of the chat, sounds, and many more. Installation into WordPress is easy with their plugin. And I must say that their customer support is more than you could wish for!

    Cons

    None. Everything is as explained on the website.

    Alternatives Considered

    LiveChat and Podium

    Reasons for Switching to Chaport

    Functionalities were very well explained, it is clean, yet rich in features, plus it's perfect for growing teams and to try before you buy.
    Luis
    Overall rating
    • Industry: Education Management
    • Company size: Self Employed
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 7.0 /10

    Simple live chat solution

    Reviewed on 20/09/2018

    Chaport is a simple live chat solution which has provided my business with a straightforward way to...

    Chaport is a simple live chat solution which has provided my business with a straightforward way to communicate with potential customers through my website. Although it could be improved in may ways, with more functionalities, I believe it is a great software if you're only looking to offer your website visitors a chance to communicate with you more quickly and easily. Great for new leads.

    Pros

    The best things about Chaport are:
    - Really easy set-up
    - Easy to use
    - Mobile app to chat with website visitors
    - Clean backend platform
    - Customisation of chat
    - Able to decide when/where to show chat
    - Improves visitor engagement
    - Customer support responds promptly

    Cons

    What I don't like about Chatport is:
    - Really limited options
    - Limited mobile app, not optimised for iPhone X
    - No option to include knowledgebase as other live chats do
    - Sometimes the conditional logic fails to work

    Response from Chaport

    Thank you for your feedback, Luis! We'll optimize our mobile app for iPhone X soon. As for the functionality, we're constantly adding new features. At the same time, we want to keep the product as simple as possible because the simplicity is one of our main benefits.

    Sergey
    Overall rating
    • Industry: Design
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Сovers all needs at the best price

    Reviewed on 17/08/2021

    Pros

    I liked the most the simplicity and the simultaneous power of this product. Chaport has all features that we wanted to have in our early-stage startup, we don't want the live-chat tool to be too complex. An equally important point is the price. in comparison with competitors, it is the best price on the market

    Cons

    There were some minor issues like rendering in a custom element, we contacted Chaports's support, and they promised to implement this in the next releases.

    Billy
    Overall rating
    • Industry: Education Management
    • Company size: 5,001-10,000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Chaport is wonderful

    Reviewed on 01/03/2022

    My students have benefited by having access to me for real-time help, and the access is easy since...

    My students have benefited by having access to me for real-time help, and the access is easy since it isn't device or platform specific. I have benefited by the satisfaction of helping my students, and by the fact that I can use numbers to quantify how exactly I've helped students with their learning.

    Pros

    Students love the fact that they can get a hold of me in various ways, whether in person, by phone, email, and chat. They especially like the chat option because unlike email, it's in real time; and unlike the phone, it doesn't product anxiety. I really like Chaport because it's easy to use, both for me and for my students, and the customer support team at Chaport are, and have been, extraordinary in their kindness, patience, and going out of their way to understand and help with any questions that have come up. These days, when customer support from many other organizations has become almost non-existent, Chaport truly stands out as extraordinary.

    Cons

    I can't think of anything that I don't like about Chaport. I suppose I could selfishly wish everything was free, but that would be a shortcoming on my part, not theirs since they too have to make a living.

    Showing 5 reviews of 51 Read all reviews

    Chaport FAQs

    Below are some frequently asked questions for Chaport.

    Chaport offers the following pricing plans:

    • Starting from: $19.00/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    Free forever plan with an unlimited number of chats. Premium plan: $15 per operator/month (paid annually) or $19 per operator/month (paid monthly). Business plan: $23 per operator/month (paid annually) or $29 per operator/month (paid monthly). Enterprise plan: Individual contract with annual billing.

    Chaport has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500

    Chaport supports the following languages:

    Chinese, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Indonesian, Italian, Japanese, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish, Ukrainian, Vietnamese

    Chaport supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Chaport integrates with the following applications:

    Ecwid, Google Analytics 360, HubSpot CRM, Joomla, Meta for Business, Slack, Telegram, Viber, WordPress, Zapier

    Chaport offers the following support options:

    Email/Help Desk, Knowledge Base Software, Chat

    Related categories

    See all software categories found for Chaport.