About Chaport
Chaport is modern customer messaging software with multi-channel live chat, chatbots, auto-invitations, knowledge base, integrations with Facebook, Viber, Telegram, group chat capabilities, and more. It is designed as a modern messenger to make communication with customers as easy and enjoyable as chatting with friends. Besides, it provides web-, desktop, and mobile apps so that you can chat with customers from any device and location.
Users can integrate Chaport with 3,000+ apps using Zapier (no programming skills required) or API. Other features include customization, detailed visitor info with custom fields, visitor behavior, pre-chat form, file sending, typing insights, saved replies, multilingual chat widget, reports, and much more.
Key benefits of Chaport
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Reviews
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- Industry: Design
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Сovers all needs at the best price
Reviewed on 17/08/2021
Pros
I liked the most the simplicity and the simultaneous power of this product. Chaport has all features that we wanted to have in our early-stage startup, we don't want the live-chat tool to be too complex. An equally important point is the price. in comparison with competitors, it is the best price on the market
Cons
There were some minor issues like rendering in a custom element, we contacted Chaports's support, and they promised to implement this in the next releases.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Simple, yet awesome software you must have on your website!
Reviewed on 06/09/2019
What can I say more than that yesterday we installed the Chaport chat on our website and this...
What can I say more than that yesterday we installed the Chaport chat on our website and this morning we got our first lead! What more would one want?
Pros
The things I liked the most is the easy of use, GUI is intuitive and you don't need any training for that. Me and my colleagues use Windows and Android app and it's working flawlessly. You have the ability to customize the look of the chat, sounds, and many more. Installation into WordPress is easy with their plugin. And I must say that their customer support is more than you could wish for!
Cons
None. Everything is as explained on the website.
Reasons for Switching to Chaport
Functionalities were very well explained, it is clean, yet rich in features, plus it's perfect for growing teams and to try before you buy.- Industry: Education Management
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Simple live chat solution
Reviewed on 20/09/2018
Chaport is a simple live chat solution which has provided my business with a straightforward way to...
Chaport is a simple live chat solution which has provided my business with a straightforward way to communicate with potential customers through my website. Although it could be improved in may ways, with more functionalities, I believe it is a great software if you're only looking to offer your website visitors a chance to communicate with you more quickly and easily. Great for new leads.
Pros
The best things about Chaport are:
- Really easy set-up
- Easy to use
- Mobile app to chat with website visitors
- Clean backend platform
- Customisation of chat
- Able to decide when/where to show chat
- Improves visitor engagement
- Customer support responds promptly
Cons
What I don't like about Chatport is:
- Really limited options
- Limited mobile app, not optimised for iPhone X
- No option to include knowledgebase as other live chats do
- Sometimes the conditional logic fails to work
Response from Chaport
Thank you for your feedback, Luis! We'll optimize our mobile app for iPhone X soon. As for the functionality, we're constantly adding new features. At the same time, we want to keep the product as simple as possible because the simplicity is one of our main benefits.
- Industry: Construction Software
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great Web Chat Functions
Reviewed on 15/04/2020
We are able to talk to customers right away, solving problems and sending leads to our team faster...
We are able to talk to customers right away, solving problems and sending leads to our team faster than if they had to find our site's contact form.
Pros
I love that I can schedule my team's hours. I love that we can save responses and that it has brought us more leads than normal.
Cons
I would like it if any data, like phone, email, name and notes were saved to the email when you email a chat transcript to yourself. Downloading a chat just gives me a text file, and it's useless.
Reasons for Switching to Chaport
The cost, ability to turn the chat bubble off when we are not working, and ability to use the chat on multiple URLs we own.- Industry: E-Learning
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Exactly What I've Been Looking For!!!
Reviewed on 26/05/2021
I got my first chat while I was literally still adjusting the settings. I don't know the exact...
I got my first chat while I was literally still adjusting the settings. I don't know the exact numbers, but it IMMEDIATELY increased my engagement and I actually increased my sales by over 200%, in the first week of using it.
I know that I may be an anomaly, but I am proof that it can happen.
Pros
This software/service is a complete "Diamond in the Rough". I have been searching for months for just right fit. The chat-bots that are the most recommended on blog posts and videos are FAR too expensive (at least for someone just starting out) and they all seem to lack something that I need.
And then I found this one. It works PERFECTLY, and gives me everything thing that I need! It actually had MORE than I ever expected. I FULLY plan on scaling up with this product as my business needs also scale up.
Bottom Line: Absolutely Love It!
Cons
So far, I haven't found one thing that I like "the least". I am just starting with it, but I have zero complaints. The only thing that I would change is the ability to adjust where the little bubble shows up on the screen (more than just choosing left or right) - but as far as I know, NOBODY has gotten that far... Maybe they'll be the first... [fingers crossed]
Response from Chaport
Thank you for your feedback, Claude! We are happy you like Chaport :) If you want to adjust the position of the chat icon, you can do it using our API: https://docs.chaport.com/api/js/v1/?javascript--cq#appearance. Feel free to contact us at any time if you have any questions.
Chaport FAQs
Below are some frequently asked questions for Chaport.Q. What type of pricing plans does Chaport offer?
Chaport offers the following pricing plans:
- Starting from: $19.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Free: Free forever with an unlimited number of chats. Pro: $19 (paid annually) or $25 (paid monthly). Unlimited: $75 (paid annually) or $99 (paid monthly).
Q. Who are the typical users of Chaport?
Chaport has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500
Q. What languages does Chaport support?
Chaport supports the following languages:
Chinese, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Indonesian, Italian, Japanese, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish, Ukrainian, Vietnamese
Q. Does Chaport support mobile devices?
Chaport supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Chaport integrate with?
Chaport integrates with the following applications:
Ecwid, Google Analytics 360, HubSpot CRM, Joomla, Meta for Business, Slack, Telegram, Viber, WordPress, Zapier
Q. What level of support does Chaport offer?
Chaport offers the following support options:
Email/Help Desk, Knowledge Base Software, Chat
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