Tripleseat

Sales & event management for hotels, restaurants & venues

About Tripleseat

Tripleseat SmartSuite is a cloud-based sales and event management solution for hotels, restaurants, and other venues, designed to streamline the event planning process. The software suite includes SmartDocs, for generating and managing event proposals, orders, and invoices; SmartLeads, for capturing leads through multiple channels; and SmartChat, for communication between event managers and clients. Tripleseat also offers an event booking calendar, online payment processing, contact management tools, financial and sales reports, and more.

Tripleseat’s SmartDocs allows users to generate custom event contracts, orders, proposals, and invoices, with control over document branding, colors, fonts, and more. Documents are stored online, can be shared with staff and clients, and viewed on any device. Dynamic online menus can be created for banquet event orders, with users able to create standard and custom event packages. SmartLeads enables lead capture from venue websites, Facebook pages, and through Tripleseat’s venue directory. Lead details are automatically populated in the contact database. SmartChat connects communications with client event details, and generates automatic tasks to manage event steps, follow-ups, guest reminders, and more.

The bookings calendar in Tripleseat stores details of all events across multiple venues, with users able to filter their view by venue, room, or event status. Full booking details can be accessed in a single location, and users can add custom fields to capture all required information. Related notes, tasks, and documents can also be tracked alongside details of who requested the event. Customers’ credit cards can be charged online through the PCI-compliant payment portal, enabling users to collect deposits or full event balances during the booking process.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Tripleseat

  • With SmartDocs, users can create event orders, proposals, and invoices with customizable branding, fonts, and colors.

  • Leads can be converted directly from websites, Facebook, and the Tripleseat venue directory.

  • Automatic tasks are designed to assist users with managing events, follow-ups, and sales opportunities.

  • All event booking details are stored centrally, allowing users to track event times, locations, and customers, and events for multiple venues can be managed through the booking calendar.

  • Customers’ credit cards can be charged online through the PCI-compliant payment portal, and users can track all payments and generate financial reports.

  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    English

    Pricing starting from:

    N/A

    • Free Version
    • Free Trial
    • Subscription

    Images

    Tripleseat Software - 1
    Tripleseat Software - 2
    Tripleseat Software - 3
    Tripleseat Software - 4
    Tripleseat Software - 5
    View 6 more
    Tripleseat video Tripleseat Software - 1 Tripleseat Software - 2 Tripleseat Software - 3 Tripleseat Software - 4 Tripleseat Software - 5

    Features

    Total features of Tripleseat: 79

    • Action Item Tracking
    • Banquet Management
    • Billing & Invoicing
    • Board Meetings
    • Booking Management
    • Budgeting/Forecasting
    • CRM Software
    • Calendar Management
    • Calendar Sync
    • Cataloging/Categorization
    • Channel Analytics
    • Communication Management
    • Conferences/Conventions
    • Confirmation/Reminders
    • Contact Database
    • Contact Management Software
    • Contract Drafting
    • Contract/License Management
    • Credit Card Processing
    • Customer Database
    • Customer History
    • Customer Management
    • Customer Service Analytics
    • Customizable Branding
    • Discount Management
    • Document Management Software
    • Document Storage
    • Email Marketing Software
    • Email Response Control
    • Event Calendar
    • Event Management Software
    • Event Scheduling
    • FAQ
    • Food & Beverage Management
    • Internal Meetings
    • Invitation Management
    • Invoice Management
    • Kitchen / Menu Management
    • Lead Capture Software
    • Lead Distribution
    • Lead Nurturing Software
    • Lead Segmentation
    • Marketing Automation Software
    • Materials Management
    • Meeting Room Booking
    • Microsoft Outlook Integration
    • Multi-Facility
    • Online Booking
    • Online Payments
    • PCI Compliance Software
    • Payment Processing Software
    • Performance Metrics
    • Pipeline Management
    • Post-Meeting Tools
    • Proposal Generation
    • Quotes/Estimates
    • Real-time Updates
    • Registration Management
    • Reminders
    • Reporting/Analytics
    • Reservations Management
    • Room Availability Schedule
    • Room Block Management
    • Room Booking
    • Routing
    • Sales Management
    • Scheduling Software
    • Search/Filter
    • Social Media Integration
    • Social Promotion
    • Source Tracking
    • Task Management Software
    • Task Progress Tracking
    • Transaction History
    • User Management
    • Vineyard Management
    • Website Integration
    • Weddings/Parties
    • iCalendar Support

    Alternatives

    Event Booking Engines

    4.7
    #1 Alternative to Tripleseat
    Event Booking Engines is a cloud-based Event Management solution designed to help Venues, Caterers, Restaurants and...

    Zoho CRM

    4.2
    #2 Alternative to Tripleseat
    Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close...

    Marketing 360

    4.7
    #3 Alternative to Tripleseat
    Marketing 360 is trusted by over 20,000 small businesses. Business owners use our business growth platform because the...

    Bitrix24

    4
    #4 Alternative to Tripleseat
    Bitrix24 is a free cloud & open source collaboration platform providing CRM, document management, tasking, time...

    Reviews

    Overall rating

    4.7 /5
    (470)
    Value for Money
    4.6/5
    Features
    4.4/5
    Ease of Use
    4.6/5
    Customer Support Software
    4.7/5

    Already have Tripleseat?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 470
    Courtney B.
    Overall rating
    • Industry: Hospitality
    • Company size: 51-200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    Tripleseat X Caboose

    Reviewed on 06/05/2021

    Overall, I am happy with the software. It was an improvement from what we were using before. Much...

    Overall, I am happy with the software. It was an improvement from what we were using before. Much more functionality in the backend.

    Pros

    I really love the ease of making quotes, pulling together events, and sharing with the team, etc. Makes my job easier.

    Cons

    The email functionality is lacking - see previous comments in the survey. Reporting could be better.

    Timothy R.
    Overall rating
    • Industry: Hospitality
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use

    Extremely bad customer service, buggy software

    Reviewed on 20/08/2017

    Even though we gave them notice of cancellation after about 9 months they have twice charged our...

    Even though we gave them notice of cancellation after about 9 months they have twice charged our card for renewals which are not valid.

    Pros

    Generally the contract feature was fine. We liked executing contracts on line even though the contract tool did not have all of the client info required

    Cons

    Regarding our disappointment with Gather I would point to the following – all of which I have reflected to your support people and none of which have been acted on:

    Your IOS app seems to be able to send messages to clients and it does seem to be able to send templates but not free-form messages. Yet it often leads the user to believe a message has been sent when it has not
    About 45 days ago new inquiries stopped showing up in your new messages list – your support people insisted this was not a change but it was. It seems logical that new leads would be the most important new messages
    I asked you to make all the numbers and metrics on your Home page hyperlinked, but you have not. If I see I have two new leads I can click on that number and it takes me to the new leads. If I see I have one new contract signed, the numeral “1” is not hyperlinked and I have to search for the new signed contract.
    It is difficult or impossible to add a second client contact name but in the wedding business it is pretty normal to have at least two client counterparties. Yes I know about the “onsite” contact but that is not a default email recipient. Look at the confusion that appears in some proposals.
    Your proposals are not properly itemized and clients do not seem to notice that I have attached a “BEO” which is not a term I could define for you. Look at both “xxx” and “xxx” as examples of proposals where they thought we got the price wrong but they don’t see the security deposit because it is not itemized in the proposal.
    It is completely ridiculous that the client could sign an e-contract without being forced to enter and validate their address, phone, full and correct name, etc. Our normal course is we get a contract signed and then we chase down the additional information required to actually have a contract with the Zenith Additional Information form. This is cumbersome and probably not legally defensible. I want the client to execute the contract having filled in and validated their complete contact info

    Augustine kofi D.
    Overall rating
    • Industry: Food & Beverages
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Best problems solver platform.

    Reviewed on 16/06/2021

    Triple seat is a platform I would recommend for everyone on this planet. It is simple, more...

    Triple seat is a platform I would recommend for everyone on this planet. It is simple, more convenient to use. Very cheap ant so on.

    Pros

    The builders of this platform are generous, this has helped us in making our work very easier. It has made us more organised in selecting locations and events. It enhanced the medium of communication among us.

    Cons

    There should be a search bar on the platform to enhance easy searches by simple typing in keywords.

    Kathryn B.
    Overall rating
    • Industry: Food & Beverages
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Gather is the ONLY program for me!

    Reviewed on 30/07/2019

    I am saving so much time using this software with clients. Half the time it used to take me to send...

    I am saving so much time using this software with clients. Half the time it used to take me to send contracts.

    Pros

    Gather is the best software to use for private dining, the ease of use is like no other! You can use it on the app, computer, tablet etc... it is very easy to develop files to save on the software and send contracts to clients. Once you train your staff their are very little questions that follow because of the ease of use with this product. Clients also love it because it leaves less back and forth with contracts and they can do everything they need from the form you send them. The software also works with your email and you're notified on the home screen and via our work email. They're constantly upgrading and using new integrations as well.

    Cons

    This is not a con because I don't know if this is possible, but if Gather could find a way to integrate with Open Table so contracts update to that software it would be amazing. I am not a computer programmer so I have no idea if that's possible, but really their are no cons with Gather.

    Lauren R.
    Overall rating
    • Industry: Restaurants
    • Company size: 201-500 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    The system every Private Dining Sales person has been waiting for!

    Reviewed on 17/10/2018

    I had the pleasure of being introduced to Tripleseat at a previous job, and that company...

    I had the pleasure of being introduced to Tripleseat at a previous job, and that company unanimously agreed for all of the concepts to make the switch to their program. It was better than the other options out there at the time, and made the most sense. After working with everyone while being at that company, I brought them on board to my current employer. Their sales team, support team, training team, all of them, are so friendly, and helpful! There is no question too small, or request too large to be considered.
    I am a big fan, and would recommend them to anyone looking for a new booking system in a heartbeat.

    Pros

    My favorite part of TripleSeat is that everything makes logical sense, and is able to be customized to your needs. When inputting the information, you don't have unnecessary steps in order to get your basic needs into the system. If I have a brand new manager who only gets a date, time, number of guests, and the host's contact info, they can (within minutes) get them a contract. At the very least they can send them an email with menus and instead of loosing a sticky note, have it tracked so I can follow up.
    Truly this was made for the Sales person in mind, with how the data is tracked, and how much time it saves.

    Cons

    My only wish for the software, was that it would allow for you to track correspondence directly with a contact and not having it connected to an event. There doesn't seem to be a way to pull up someone who is in your data base, and just send them a prospecting email, or share with them updated menus or promotions. You have to export their contact information and email, or use a previous event.

    Showing 5 reviews of 470 Read all reviews

    Tripleseat FAQs

    Below are some frequently asked questions for Tripleseat.

    Tripleseat offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Not Available

    Tripleseat has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

    Tripleseat supports the following languages:

    English

    Tripleseat supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Tripleseat integrates with the following applications:

    Facebook, Fishbowl, Mailchimp, Microsoft Outlook

    Tripleseat offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

    Related categories

    See all software categories found for Tripleseat.