Tripleseat

4.7 (495)
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#1 Guest and Event Management Software for Hospitality

About Tripleseat

The premier Hospitality Management Platform

Managing and booking events is stressful. Tripleseat powers restaurants, hotels, and unique/special venues to book more catering, group, and event business and will increase sales without increasing your workload.

Tripleseat has helped more than 11,000 venues increase their sales by 30% or more and takes the stress and friction out of planning events.

Who We Serve

With our hospitality experience, Tripleseat knows there isn’t a one-size-fits-all solution for booking and events. To remedy that, we’ve tailored our service to meet specific demands across a wide range of establishments:

-Fine Dining
-Casual Dining
-Catering
-Bar & Nightclub
-Hotels
-Fast Casual
-Enterprise

Our Products

-Restaurants & Unique/Special Venues: Keep your team in the loop to stay on top of event details and payments. Comprehensive reporting helps you identify areas to improve sales and efficiency.

-Tripleseat Hotels: Streamline your day-to-day workload with a simplified group sales process while supporting all your essential app integrations.

-EventUp: Connect to an industry network to accelerate your event business. Our directory helps you grow your brand and connect to millions of potential new leads to drive revenue and grow your events business. The largest venue directory connecting you to millions of potential new leads to help drive revenue and grow your events business.

-Tripleseat+ Direct: Enable clients to book their events with your business easily. We provide customers with a simple online booking solution from your website, social media, or EventUp.com.


Key benefits of Tripleseat

  • Centralized bookings calendar: Event details can often change at any time. Keep track of every event detail in one central place that your entire team can access. Every update you make in Tripleseat is automatically updated for the chef, manager, staff, and guests.

  • Integrate lead forms directly onto all your marketing channels: social, email, and website. Drive new leads through your EventUp listing.

  • Create professional, branded documents and proposals in minutes.

  • Guest portal for e-signatures and payments: Your client can have access to their own planning portal in which they can view their Banquet Event Order and other documents, sign proposals, and make payments. The portal provides a convenient way for you and your clients to exchange the necessary information to manage a successful event.

  • Automatic tasks for your team and guests - save more time!

  • Quickly respond to leads and inquiries: Tripleseat is a web-based platform that you can access from any device, including your phone!

  • Sales and event reporting: Tripleseat features hundreds of flexible reports to view your business’ performance. With Tripleseat reporting, you can improve productivity and identify opportunities to increase sales.

  • Images

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    Reviews

    Overall rating

    4.7 /5
    (495)
    Value for Money
    4.6/5
    Features
    4.5/5
    Ease of Use
    4.6/5
    Customer Support Software
    4.7/5

    Already have Tripleseat?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 495
    Laura
    Laura
    Overall rating
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Best event planning software on the market

    Reviewed on 18/10/2017

    Everything from being more organized, more efficient, client management, lead management to cost...

    Everything from being more organized, more efficient, client management, lead management to cost and financial analysis.

    Pros

    What is not to love? It has every feature and function that I need to keep me organized. We have over 200 weddings and events per year in a multi-million dollar waterfront restaurant, and Tripleseat is basically my right arm. I use it for everything from its calendar, creating BEOs and contracts for the clients, food and beverage cost management, etc. I also have demo'd similar products and have chosen to stay with Tripleseat because they have everything I need, and even things I didn't know I needed!

    Cons

    There really aren't any cons to list here - anytime I have needed something, I just talk to their customer service team and they explain where it is, or add it for me. For instance, I wanted better reporting on lead sources and where the business was coming from, and they added a custom report for me the next day!

    Mary
    Overall rating
    • Industry: Hospitality
    • Company size: 11–50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Tripleseat Review

    Reviewed on 12/11/2019

    It's been a very easy process. Customer support is always super helpful.

    It's been a very easy process. Customer support is always super helpful.

    Pros

    It's both dynamic and user-friendly. I love all the options.

    Cons

    I'd love a phone friendly, downloadable app.

    Mackenzie
    Overall rating
    • Industry: Restaurants
    • Company size: 51–200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 6.0 /10

    Gets the job done

    Reviewed on 05/11/2019

    Pros

    Everything is consolidated in one place (communication etc.)

    Cons

    - Your search in the search bar has to be a full name or title otherwise it won't pull up
    - Editing in Picklist (when you have long menus) is a pain because you have to type and then scroll all the way to the top to edit (ex: make bold, change color); similarly copy and pasting only sometimes works; similarly when you click the clear all formatting it only sometimes works; similarly when I save a picklist there will be random spaces missing when I go to use it in a BEO that weren't there when I saved it
    - Functionality in regards to saving email templates is very confusing because there are multiple ways to save and some show in certain places as opposed to others (I've watched ALL the videos on this too and it shouldn't be happening that way according to the videos
    - You can't do multiple **SEPARATE** dates for the exact same event and a booking leaves a giant chunk of time open especially if it is months apart.

    Mary
    Overall rating
    • Industry: Hospitality
    • Company size: 1,001–5,000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Tripleseat is great

    Reviewed on 12/07/2023

    Wonderful. We love Tripleseat and all of their team!

    Wonderful. We love Tripleseat and all of their team!

    Pros

    Tripleseat is easy to use and they are a great partner. Anytime that we need something they are always willing to listen and figure out a solution.

    Cons

    Daypart segmentation and minimums for Tripleseat direct Surveys Texting to Guest feature

    Alternatives Considered

    Salesforce Sales Cloud

    Reasons for Choosing Tripleseat

    Needed upgraded features

    Switched From

    Gather

    Reasons for Switching to Tripleseat

    Cost
    Christa
    Overall rating
    • Industry: Hospitality
    • Company size: 1,001–5,000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Great Booking Software for events and GRC!

    Reviewed on 18/07/2023

    Overall we love Tripleseat. We know that not ever software is perfect. Our representatives are...

    Overall we love Tripleseat. We know that not ever software is perfect. Our representatives are great -they are super responsive and great to work with! Best customer service out of all the different software platforms we work with in our company.

    Pros

    We love the event order and pick list process. It makes it easy to create.

    Cons

    The feature we wish the beo /event merge to share with clients was a more seamless process. There are too many steps to create a pdf that assembles all events in date order for the client to be able to review. We know there are work arounds, but it is to many steps and the downloading process should be accessible from a drop down vs going into you inbox to click on a link to then download. We also experience glitches with TS taking with SNT not talking to each other. They happen often and area also corrected quicly.

    Showing 5 reviews of 495 Read all reviews

    Tripleseat FAQs

    Below are some frequently asked questions for Tripleseat.

    Tripleseat offers the following pricing plans:

    • Pricing model: Subscription
    • Free Trial: Not Available

    Contact Tripleseat for full pricing information.

    Tripleseat has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Tripleseat supports the following languages:

    English

    Tripleseat supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Tripleseat integrates with the following applications:

    AllSeated, CardConnect, Constant Contact, Cvent Event Management, Fishbowl, Google Calendar, Mailchimp, Meta for Business, Microsoft Outlook, Oracle Service, Personica, SevenRooms, Social Tables, Stayntouch PMS, Tock, WebRezPro

    Tripleseat offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

    Related categories

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