Tripleseat

#1 Guest and Event Management Software for Hospitality

About Tripleseat

The premier Hospitality Management Platform

Managing and booking events is stressful. Tripleseat powers restaurants, hotels, and unique/special venues to book more catering, group, and event business and will increase sales without increasing your workload.

Tripleseat has helped more than 11,000 venues increase their sales by 30% or more and takes the stress and friction out of planning events.

Who We Serve

With our hospitality experience, Tripleseat knows there isn’t a one-size-fits-all solution for booking and events. To remedy that, we’ve tailored our service to meet specific demands across a wide range of establishments:

-Fine Dining
-Casual Dining
-Catering
-Bar & Nightclub
-Hotels
-Fast Casual
-Enterprise

Our Products

-Restaurants & Unique/Special Venues: Keep your team in the loop to stay on top of event details and payments. Comprehensive reporting helps you identify areas to improve sales and efficiency.

-Tripleseat Hotels: Streamline your day-to-day workload with a simplified group sales process while supporting all your essential app integrations.

-EventUp: Connect to an industry network to accelerate your event business. Our directory helps you grow your brand and connect to millions of potential new leads to drive revenue and grow your events business. The largest venue directory connecting you to millions of potential new leads to help drive revenue and grow your events business.

-Tripleseat+ Direct: Enable clients to book their events with your business easily. We provide customers with a simple online booking solution from your website, social media, or EventUp.com.


Key benefits of Tripleseat

  • Centralized bookings calendar: Event details can often change at any time. Keep track of every event detail in one central place that your entire team can access. Every update you make in Tripleseat is automatically updated for the chef, manager, staff, and guests.

  • Integrate lead forms directly onto all your marketing channels: social, email, and website. Drive new leads through your EventUp listing.

  • Create professional, branded documents and proposals in minutes.

  • Guest portal for e-signatures and payments: Your client can have access to their own planning portal in which they can view their Banquet Event Order and other documents, sign proposals, and make payments. The portal provides a convenient way for you and your clients to exchange the necessary information to manage a successful event.

  • Automatic tasks for your team and guests - save more time!

  • Quickly respond to leads and inquiries: Tripleseat is a web-based platform that you can access from any device, including your phone!

  • Sales and event reporting: Tripleseat features hundreds of flexible reports to view your business’ performance. With Tripleseat reporting, you can improve productivity and identify opportunities to increase sales.

  • Images

    Tripleseat Software - Tripleseat contact details
    Tripleseat Software - Tripleseat leads
    Tripleseat Software - Tripleseat events
    Tripleseat Software - Tripleseat payment
    View 9 more
    Tripleseat video
    Tripleseat video
    Tripleseat video
    Tripleseat video
    Tripleseat video
    Tripleseat Software - Tripleseat contact details
    Tripleseat Software - Tripleseat leads
    Tripleseat Software - Tripleseat events
    Tripleseat Software - Tripleseat payment

    Not sure about Tripleseat? Compare with a popular alternative

    Tripleseat

    4.7 (494)
    VS.
    Highly reviewed

    Starting Price

    No pricing found
    No pricing found

    Pricing Options

    Free version
    Free trial
    Free version
    Free trial

    Features

    120
    198

    Integrations

    16
    26

    Ease of Use

    4.6 (494)
    4.0 (17,826)

    Value for Money

    4.6 (494)
    4.0 (17,826)

    Customer Service

    4.7 (494)
    4.1 (17,826)

    Alternatives

    Salesforce Sales Cloud

    4.4
    #1 Alternative to Tripleseat
    Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. Sales Cloud...

    ScheduFlow

    4.6
    #2 Alternative to Tripleseat
    ScheduFlow is the only cloud based native windows app that allows you to create and share schedules on any computer,...

    OpenTable

    4.7
    #3 Alternative to Tripleseat
    OpenTable is suitable for restaurants of all sizes as well as bars, wineries, hotels, and other businesses. With a...

    Skedda

    4.8
    #4 Alternative to Tripleseat
    Give your people an easy tool to book their desks and rooms — next to the co-workers they miss most. Boost engagement &...

    Reviews

    Overall rating

    4.7 /5
    (494)
    Value for Money
    4.6/5
    Features
    4.4/5
    Ease of Use
    4.6/5
    Customer Support Software
    4.7/5

    Already have Tripleseat?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 494
    Robin
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Wow! This was a lifesaver.

    Reviewed on 14/12/2017

    TIME! I have recommended this product to at least 4 companies and I know two have signed up. The...

    TIME! I have recommended this product to at least 4 companies and I know two have signed up. The benefit I get is that my guests can see their proposal in real time and it's speedy so contracts can get signed quickly.

    Pros

    I love how user friendly this software is and how it is so easy to navigate. I like how we can generate a report with multiple pages at one time. The filtering options make it very convenient for me to review each of the restaurants at a single time.

    Cons

    It's a small thing...but when I am in a booking and I want to change some contact information on a booking contact, I have to go to another screen, which is fine, but I can't go right back to the booking I was working on. I have to find the booking again in the big list. BUT, everything else works so great for us.

    Mary
    Overall rating
    • Industry: Hospitality
    • Company size: 11–50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Tripleseat Review

    Reviewed on 12/11/2019

    It's been a very easy process. Customer support is always super helpful.

    It's been a very easy process. Customer support is always super helpful.

    Pros

    It's both dynamic and user-friendly. I love all the options.

    Cons

    I'd love a phone friendly, downloadable app.

    Mackenzie
    Overall rating
    • Industry: Restaurants
    • Company size: 51–200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 6.0 /10

    Gets the job done

    Reviewed on 05/11/2019

    Pros

    Everything is consolidated in one place (communication etc.)

    Cons

    - Your search in the search bar has to be a full name or title otherwise it won't pull up
    - Editing in Picklist (when you have long menus) is a pain because you have to type and then scroll all the way to the top to edit (ex: make bold, change color); similarly copy and pasting only sometimes works; similarly when you click the clear all formatting it only sometimes works; similarly when I save a picklist there will be random spaces missing when I go to use it in a BEO that weren't there when I saved it
    - Functionality in regards to saving email templates is very confusing because there are multiple ways to save and some show in certain places as opposed to others (I've watched ALL the videos on this too and it shouldn't be happening that way according to the videos
    - You can't do multiple **SEPARATE** dates for the exact same event and a booking leaves a giant chunk of time open especially if it is months apart.

    Mary
    Overall rating
    • Industry: Hospitality
    • Company size: 1,001–5,000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Tripleseat is great

    Reviewed on 12/07/2023

    Wonderful. We love Tripleseat and all of their team!

    Wonderful. We love Tripleseat and all of their team!

    Pros

    Tripleseat is easy to use and they are a great partner. Anytime that we need something they are always willing to listen and figure out a solution.

    Cons

    Daypart segmentation and minimums for Tripleseat direct Surveys Texting to Guest feature

    Alternatives Considered

    Salesforce Sales Cloud

    Reasons for Choosing Tripleseat

    Needed upgraded features

    Switched From

    Gather

    Reasons for Switching to Tripleseat

    Cost
    Kristen
    Overall rating
    • Industry: Food & Beverages
    • Company size: 2–10 Employees
    • Used Monthly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Gather Review

    Reviewed on 30/07/2019

    Pros

    Its very easily navigable, well-organized, great customer service. You can tell this was created by people in the events industry, it truly saves time wasted on forms, housekeeping items, and allows that time to be used to create more sales. The customer service is quick and I have noticed they truly take suggestions into consideration when bettering the product.

    Cons

    It still will put emails in clients junk folders, I let clients know this but it definitely creates room for missed sales.

    Showing 5 reviews of 494 Read all reviews

    Tripleseat FAQs

    Below are some frequently asked questions for Tripleseat.

    Tripleseat offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Not Available

    Contact Tripleseat for full pricing information.

    Tripleseat has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Tripleseat supports the following languages:

    English

    Tripleseat supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Tripleseat integrates with the following applications:

    AllSeated, CardConnect, Constant Contact, Cvent Event Management, Fishbowl, Google Calendar, Mailchimp, Meta for Business, Microsoft Outlook, Oracle Service, Personica, SevenRooms, Social Tables, Stayntouch PMS, Tock, WebRezPro

    Tripleseat offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

    Related categories

    See all software categories found for Tripleseat.