Name: Tripleseat
Rating: 4.65 (480 reviews)

About Tripleseat

The premier Hospitality Management Platform

Managing and booking events is stressful. Tripleseat powers restaurants, hotels, and unique/special venues to book more catering, group, and event business and will increase sales without increasing your workload.

Tripleseat has helped more than 11,000 venues increase their sales by 30% or more and takes the stress and friction out of planning events.

Who We Serve

With our hospitality experience, Tripleseat knows there isn’t a one-size-fits-all solution for booking and events. To remedy that, we’ve tailored our service to meet specific demands across a wide range of establishments:

-Fine Dining
-Casual Dining
-Catering
-Bar & Nightclub
-Hotels
-Fast Casual
-Enterprise

Our Products

-Restaurants & Unique/Special Venues: Keep your team in the loop to stay on top of event details and payments. Comprehensive reporting helps you identify areas to improve sales and efficiency.

-Tripleseat Hotels: Streamline your day-to-day workload with a simplified group sales process while supporting all your essential app integrations.

-EventUp: Connect to an industry network to accelerate your event business. Our directory helps you grow your brand and connect to millions of potential new leads to drive revenue and grow your events business. The largest venue directory connecting you to millions of potential new leads to help drive revenue and grow your events business.

-Tripleseat+ Direct: Enable clients to book their events with your business easily. We provide customers with a simple online booking solution from your website, social media, or EventUp.com.

Pricing starting from:

Not provided by vendor

Free Version
Free Trial
Subscription

Top 5 alternatives to Tripleseat

Key benefits of Tripleseat

Centralized bookings calendar: Event details can often change at any time. Keep track of every event detail in one central place that your entire team can access. Every update you make in Tripleseat is automatically updated for the chef, manager, staff, and guests.

Integrate lead forms directly onto all your marketing channels: social, email, and website. Drive new leads through your EventUp listing.

Create professional, branded documents and proposals in minutes.

Guest portal for e-signatures and payments: Your client can have access to their own planning portal in which they can view their Banquet Event Order and other documents, sign proposals, and make payments. The portal provides a convenient way for you and your clients to exchange the necessary information to manage a successful event.

Automatic tasks for your team and guests - save more time!

Quickly respond to leads and inquiries: Tripleseat is a web-based platform that you can access from any device, including your phone!

Sales and event reporting: Tripleseat features hundreds of flexible reports to view your business’ performance. With Tripleseat reporting, you can improve productivity and identify opportunities to increase sales.

Typical Customers

Freelancers
Small Businesses (2-50)
Mid-size Companies (51-500)
Large enterprises (500 and more)

Deployment

Cloud-based
On-premise

Markets

Afghanistan, Albania, Algeria, American Samoa, Andorra and 224 others

Supported Languages

English

Pricing starting from:

Not provided by vendor

Free Version
Free Trial
Subscription

Top 5 alternatives to Tripleseat

Images

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Features

Total features of Tripleseat: 127

API
Access Controls/Permissions
Action Item Tracking
Activity Dashboard
Activity Tracking
Alerts/Notifications
Availability Management
Banquet Management

Billing & Invoicing
Billing Rate Management
Booking Management
Budgeting/Forecasting
CRM Software
Calendar Management
Calendar Sync
Cataloging/Categorization

Channel Analytics
Communication Management
Conferences/Conventions
Confirmation/Reminders
Contact Database
Contact Management Software
Contract/License Management
Credit Card Processing

Customer Database
Customer History
Customer Management
Customer Service Analytics
Customer Support Software
Customizable Branding
Customizable Categories
Customizable Fields

Customizable Forms
Customizable Reports
Customizable Templates
Dashboard Creation
Data Import/Export
Data Visualization Software
Discount Management
Document Management Software

Document Storage
Electronic Payments
Electronic Signature
Email Management Software
Email Marketing Software
Email Reminders
Email Response Control
Email Templates

Email Tracking Software
Event Calendar
Event Management Software
Event Marketing
Event Scheduling
FAQ
Financial Analysis
Food & Beverage Management

For Breweries
For Catering Businesses
Forecasting
Historical Reporting
Interactive Reports
Internal Meetings
Invoice Management
Kitchen/Menu Management

Lead Capture Software
Lead Distribution
Lead Generation Software
Lead Management Software
Lead Nurturing Software
Lead Qualification
Live Chat Software
Marketing Automation Software

Meeting Room Booking
Microsoft Outlook Integration
Mobile Access
Multi-Channel Management
Multi-Channel Sync
Multi-Facility
Multi-Location
Online Booking

Online Ordering
Online Payments
Payment Processing Software
Performance Metrics
Pipeline Management
Predictive Analytics Software
Proposal Generation
Quotes/Estimates

Real Time Analytics
Real Time Data
Real Time Notifications
Real Time Reporting
Real-time Updates
Reminders
Reporting & Statistics
Reporting/Analytics

Reservations Management
Restriction Management
Room Availability Schedule
Room Block Management
Room Booking
Room Inventory
Routing
Sales Forecasting Software

Sales Management
Sales Reports
Sales Trend Analysis
Scheduling Software
Search/Filter
Self Service Portal
Social Media Integration
Social Promotion

Source Tracking
Summary Reports
Task Management Software
Template Management
Third Party Integrations
Transaction History
User Management
Vineyard Management

Wait List Management
Web Forms
Web-based Deployment
Website Integration
Website Management
Weddings/Parties
iCalendar Support

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Reviews

Overall rating

4.7 /5

(480)

Value for Money

4.6/5

Features

4.4/5

Ease of Use

4.6/5

Customer Support Software

4.7/5

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Showing 5 reviews of 480 Read all reviews

Showing 5 reviews of 480

Robin

Overall rating

Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support Software
Likelihood to recommend 10.0 /10

Wow! This was a lifesaver.

Reviewed on 14/12/2017

TIME! I have recommended this product to at least 4 companies and I know two have signed up. The...

TIME! I have recommended this product to at least 4 companies and I know two have signed up. The benefit I get is that my guests can see their proposal in real time and it's speedy so contracts can get signed quickly.

Pros

I love how user friendly this software is and how it is so easy to navigate. I like how we can generate a report with multiple pages at one time. The filtering options make it very convenient for me to review each of the restaurants at a single time.

Cons

It's a small thing...but when I am in a booking and I want to change some contact information on a booking contact, I have to go to another screen, which is fine, but I can't go right back to the booking I was working on. I have to find the booking again in the big list. BUT, everything else works so great for us.

Mary

Overall rating

Industry: Hospitality
Company size: 11–50 Employees
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support Software
Likelihood to recommend 10.0 /10

Tripleseat Review

Reviewed on 12/11/2019

It's been a very easy process. Customer support is always super helpful.

Pros

It's both dynamic and user-friendly. I love all the options.

Cons

I'd love a phone friendly, downloadable app.

Mackenzie

Overall rating

Industry: Restaurants
Company size: 51–200 Employees
Used Daily for 1+ year
Review Source

Overall rating

Ease of Use
Customer Support Software
Likelihood to recommend 6.0 /10

Gets the job done

Reviewed on 05/11/2019

Pros

Everything is consolidated in one place (communication etc.)

Cons

- Your search in the search bar has to be a full name or title otherwise it won't pull up
- Editing in Picklist (when you have long menus) is a pain because you have to type and then scroll all the way to the top to edit (ex: make bold, change color); similarly copy and pasting only sometimes works; similarly when you click the clear all formatting it only sometimes works; similarly when I save a picklist there will be random spaces missing when I go to use it in a BEO that weren't there when I saved it
- Functionality in regards to saving email templates is very confusing because there are multiple ways to save and some show in certain places as opposed to others (I've watched ALL the videos on this too and it shouldn't be happening that way according to the videos
- You can't do multiple **SEPARATE** dates for the exact same event and a booking leaves a giant chunk of time open especially if it is months apart.

Mandy

Overall rating

Industry: Events Services
Company size: 11–50 Employees
Used Daily for 1-5 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support Software
Likelihood to recommend 10.0 /10

Gather Changed The Game For Us

Reviewed on 30/07/2019

Pros

The simplicity and ease of use has been a huge game changer for us. Prior to using Gather, our entire team worked out of manila folders to keep track of our events - very old school. Now we are able to communicate and work much more effectively and as a result have both increased our business and made our clients much happier.

Cons

There is a lot to learn in the beginning but ultimately it was totally worth it for us.

Nicole

Overall rating

Industry: Hospitality
Company size: 1,001–5,000 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support Software
Likelihood to recommend 10.0 /10

Tripleseat has made my job so much easier!

Reviewed on 20/10/2017

Ease of doing my job, tons of time saved.

Pros

The best feature in Tripleseat is the ability to make a change once, to multiple documents. This saves so much time and energy! I love the ability to completely customize the program itself, too. Reporting has never been easier. Simply select what you want to see, then generate. Their helpdesk staff are incredible as well--very speedy and informative. Overall, could not do my job without this software system!

Cons

The only downside is not being able to print calendars. I do understand the reason though--Tripleseat is meant to be current and up-to-date at all times. Once you print the calendar it is no longer accurate, essentially. However, there is still a need for printed calendars in my job.

Showing 5 reviews of 480 Read all reviews

Tripleseat FAQs

Below are some frequently asked questions for Tripleseat.

Q. What type of pricing plans does Tripleseat offer?

Tripleseat offers the following pricing plans:

Starting from:
Pricing model: Subscription
Free Trial: Not Available

Contact Tripleseat for full pricing information.

Q. Who are the typical users of Tripleseat?

Tripleseat has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Q. What languages does Tripleseat support?

Tripleseat supports the following languages:

English

Q. Does Tripleseat support mobile devices?

Tripleseat supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Q. What other apps does Tripleseat integrate with?

Tripleseat integrates with the following applications:

AllSeated, CardConnect, Constant Contact, Cvent Event Management, Fishbowl, Google Calendar, Mailchimp, Meta for Business, Microsoft Outlook, Oracle Service, Personica, SevenRooms, Social Tables, StayNTouch Cloud PMS, Tock, WebRezPro

Q. What level of support does Tripleseat offer?

Tripleseat offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

Related categories

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