About TOPdesk
TOPdesk is an ITIL-aligned service management software with KPI dashboards designed for
IT, facilities management, and HR help desks to aid communications. With the aim of helping businesses to enhance their service management, TOPdesk provides features such as change and release management, facility management, asset management, problem and incident management, a self service portal, operations control, knowledge management, and more.
TOPdesk provides modules and tools for both IT service management (ITSM) and computer-aided facility management (CAFM) for managing employees and users, as well as assets and facilities. The ITSM tools can be used to automate processes such as reporting on incident resolution times, processing complaints or requests, employee workload management and scheduling, and more. Customers or employees can submit IT problems or requests through the self service portal and the incident management module allows technicians to open incident cards, assign tasks, track progress, and notify the requester when the incident is resolved.
From the CAFM modules, users can perform facilities-related tasks such as registering and tracking company assets, submitting and processing work orders, planning and scheduling maintenance, registering properties, monitoring visitors, and managing reservations. In order to encourage customers or employees to be more self-sufficient, businesses can build their own customized self-service portal with a knowledge base, web shop, and service desk to allow users to search for their own solutions.
Pricing starting from:
$66.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to TOPdesk
Key benefits of TOPdesk
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Pricing starting from:
$66.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to TOPdesk
Images
Features
Total features of TOPdesk: 100
Alternatives
Freshdesk
Airdesk
EcholoN
Salesforce Service Cloud
Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Higher Education Software
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
From early engagement to beyond our successful full implementation, a thoroughly positive...
Reviewed on 16/03/2018
It has overall been a really exceptional and rewarding engagement of a software supplier and...
It has overall been a really exceptional and rewarding engagement of a software supplier and implementation of their tool.
Pros
Easy to use UX, end-user focused and people-centric, fabulously engaging and innovative implementation consultants, modular building blocks, value for money offering, usable as a cross-organisation service desk, builds upon and improves existing rigour, attracts and converts even the digital wary, brilliant ongoing support and account management ... with us for the journey.
Cons
Although TOPdesk already offers many APIs and integrations, there are some of our more obscure legacy software that required new integration developing, however this is not really truly a representation of TOPdesks very comprehensive offering
Response from TOPdesk
"It has overall been a really exceptional and rewarding engagement of a software supplier and implementation of their tool." Wow. That's what we strive for! Thank you Jon for your feedback and compliments.
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Service Management built from the ground up requires a solid software base - This is it !
Reviewed on 08/02/2018
Pros
The software is easy to use and is modular, which means that you can build your Service Management processes, as and when you require them, especially when you are building new ways of working into your business. If you simply want Incident and Problem Management without Asset Management / Configuration Management / Change Management etc etc, then you can simply use and pay for what you need and then build your software solution, as your Service Management processes mature. The software also gives the user community the opportunity to log requests & incidents via a self service portal which is useful if you want to capture all requests without providing constant 24 hour support. There is also a Knowledge Base which can help the user community to self help on common issues / queries. The software has evolved from a business who live and breathe service and understand customer requirements. The software is supported by consultants who not only understand their own business but take a great deal of time to understand your business - to the point were they feel part of your business. New features are available in stand alone mode when they are being Beta tested (TOPdesk Labs ) before they are released to their customers - They do not simply merge new features into their mainstream products. TOPdesk is a quality solution, supported by quality people and at a very affordable price.
Cons
There are no real negatives with regards to the software. Sometimes creating the reports can be confusing but help is always at hand and once you have written a couple of bespoke queries, it becomes very easy with raw data exports available to create your own charts and report packs.
Response from TOPdesk
Thanks Dave for sharing this elaborate review. We really appreciate it!
- Industry: Insurance Software
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
TopDesk is a ticket system that has very basic functionality.
Reviewed on 10/07/2018
Gets the job done, but lacks a lot of common features that other ticketing systems have out of the...
Gets the job done, but lacks a lot of common features that other ticketing systems have out of the box.
Pros
TopDesk is actively developing its product which is awesome! It is a good ticket system that gets the job done. I have had very little down time.
Cons
They lack a lot of features and functionalities that I grew used to with our old ticketing system. Mass manipulation of tickets is lacking. you can only mark tickets as completed or closed in their system, you cannot transfer to a operator/operator group on mass, or mass categorize.
They only recently introduced a chat integration but you have to contract the chat service through a 3rd party so another cost.
Response from TOPdesk
Sorry to hear you are having trouble with bulk updating. Perhaps this is something we could talk more about in a Dr. TOPdesk session! This is a free dedicated hour with an in-house TOPdesk consultant, where we can help you find a way around the issue and also show you some other cool TOPdesk tips and tricks. Get in touch if this is something you're interested in at https://www.topdesk.com/uk/dr-topdesk/.
By the way, we are always looking for your input to drive new functionality, so please don't hesitate to communicate your feature request to our product managers on the TOPdesk Innovation Platform (https://tip.topdesk.com/).
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Topdesk as a mid-tier ticketing tool
Reviewed on 28/10/2022
In my late company, we introduced Topdesk, an English-created sw. to have a ticketing tool, capable...
In my late company, we introduced Topdesk, an English-created sw. to have a ticketing tool, capable of sending mails to the customers mostly.It turned out, it has a "customer self-ticketing" site, that would cost extra fee, but we left that out.The layout was very simple to handle, like an HTML based simple thing, too simple a bit.The multi-level user handling for my colls were a good feature, yet creating customers and bulkily it, was not easy sometimes.When we had a ticket ping-pong or system-generated tons of tickets, turned out we bulkily can not move them, finished them, but could delete them.The whole user journey and experience, comparing it to the big JIRA, just felt simple, sometimes inconvenient.Visualization of the received and processed letters sometimes were "shifted" every logo were saved as an individual picture.Topdesk is rather kind of a new name in the world of ticketing tools, but it has a potential, what one of their late Scrum Master also confirmed.There was an option to create an answer/comment for yourself in the ticket, but not send it to the customer.Topdesk can offer you a simple, cost-efficient, on-demand ticketing tool. Wise to ask for a demo to help you decide, which is the best for your requirements.
Pros
Fast and simpleOn-demand version available, reducing TOCSeparated e-mail update sending and ticket commentingAbility to create private commentsReasonable price per "agent"Customizable fields even in the data management partDelegation, access management and multi-level are usefulCan connect an e-mail address for processingSimple text editing
Cons
Simple layout, too simpleSome features are not available, like mass ticket movingAttachments and screenshots can not be embeddedMay charge you for additional featuresCodes, features coming from the centre3rd party tool integration would be a plusCustomer management could be betterRivals know more, not necessarily on a higher price
- Industry: Pharmaceuticals
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Top Marks
Reviewed on 01/03/2019
I was looking for a Helpdesk tool for my small, but growing company, branching across multi-sites...
I was looking for a Helpdesk tool for my small, but growing company, branching across multi-sites and countries and found a SaaS solution that I quickly realised will allow me to grow the system / teams and complexity as I need it to.
You can start with a really simple set-up but its complexity can grow to fit any company. This allows me to make changes as we grow without having to upgrade to other systems.
TOPdesk is modular which means you can start with some of the modules and then add them as your needs grow. It’s just a cost option and you’re ready to go.
When you purchase a product you want to be able to configure the system as your needs change and grow, with the training team on site to help your initial setup you go through some in-depth training allowing you to become the master of your system, with all the skills needed to make the changes yourself to the way you want it after the training team have left, no additional costs every time you need a change made.
TOPdesk support is second to none with timely solutions to your problems with most problems being resolved with first time fixes while on the phone.
Would I recommend TOPdesk to other companies? Yes without a doubt and if I was to move to another company who needed a helpdesk system the first team to call would be the TOPdesk team.
Pros
Topdesk can be as simple or as complex as you want / need it to be. It's ideal for small companies to large organisations, it will take it all in it's stride.
Cons
I still find the idea of having to use third party software for complex reports. The reporting side is not its strong point.
Response from TOPdesk
Wow, thank you Martin for your top marks. We appreciate the feedback and compliments!
TOPdesk FAQs
Below are some frequently asked questions for TOPdesk.Q. What type of pricing plans does TOPdesk offer?
TOPdesk offers the following pricing plans:
- Starting from: $66.00/month
- Pricing model: Subscription
- Free Trial: Available
Contact TOPdesk for pricing information.
Q. Who are the typical users of TOPdesk?
TOPdesk has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does TOPdesk support?
TOPdesk supports the following languages:
Danish, Dutch, English, Finnish, French, German, Hungarian, Italian, Norwegian, Polish, Portuguese, Spanish, Swedish
Q. Does TOPdesk support mobile devices?
TOPdesk supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does TOPdesk integrate with?
TOPdesk integrates with the following applications:
AFAS Software, Azure DevOps Server, Freshdesk, HubSpot CRM, Insocial, Jira, MessageBird, Microsoft Outlook, Microsoft Power BI, Office App, Okta, OneLogin, Outsmart, Qlik Sense, QlikView, Remote Support, ServiceNow, SharePoint Azure AD Connect, SnapEngage, Snow License Manager, Splunk Enterprise, TeamViewer, Trello, WISH, Zapier, Zendesk Suite
Q. What level of support does TOPdesk offer?
TOPdesk offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for TOPdesk.
- Help Desk & Ticketing Software
- IT Service Management (ITSM) Software
- IT Service Software
- Maintenance Management Software
- Facility Management Software
- Issue Tracking Software
- CMDB Software
- IT Asset Management Software
- Knowledge Management Software
- Complaint Management Software
- Customer Service Software
- Customer Support Software
- Service Desk Software
- Knowledge Base Software
