NewBook

Property Management System, Booking Engine & Channel Manager

About NewBook

NewBook is a property management solution, channel manager and universal booking engine designed for property rentals of all types, including hotels, resorts, apartments, holiday parks, and marinas. With NewBook, businesses can manage reservations and cancellations, integrated with world's leading existing hotel technology across PMSs, CRSs, RMSs, and payment providers, connect with world's leading hotel technology provides across PMSs, CRSs, RMSs and payment systems, monitor real-time data, as well as promote additional revenue opportunities.

NewBook’s property management features enable businesses to manage accommodations and appointments, as well as provide cancellation insurance and payment plans directly through their website. Companies can use NewBook to create a personalized front desk that displays goals and statistics, and can even be customized to align with company branding.

NewBook’s universal booking engine enables businesses to manage all of their reservations from a centralized online portal. Users can accept online payments, track abandoned bookings, and set flexible tariffs according to customer demand. Businesses can create targeted marketing campaigns to upsell activities and extras, as well as communicate with guests via email and SMS. Users can integrate NewBook’s booking engine directly into their company website, which expedites the reservation process for customers.

NewBook's Channel Manager help businesses connect with major online travel agents (OTAs). This allows you to change your availability and tariffs in NewBook and see them update instantly and in real-time in your linked OTAs. You also can maximise your online exposure through integrations with other third-party channel managers to connect to hundreds of Online Travel Agents.

NewBook also provides users with integrated customer relationship management (CRM) tools designed to help businesses manage their contacts and increase conversions. With NewBook, companies can set automatic reminders for lead follow-ups, track billable hours, as well as send and store eSignatures. NewBook also offers automated surveys and performance reports with real-time data.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to NewBook

Key benefits of NewBook

Manage bookings easily, connect with all of the major online travel agents, boost hotel direct bookings with an embedded booking engine, deal with booking enquiries, questions and more tasks with A.I. guest assistant.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

Supported Languages

Chinese, English, Korean, Russian

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to NewBook

Images

NewBook Software - newbook_platform_on_mobile
NewBook Software - newbook_platfomr_on_desktop
NewBook Software - newbook_guest_assistant_on_mobile
NewBook Software - newbook_app
NewBook Software - newbook_tourism_technology_platform
NewBook Software - newbook_booking_engine
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NewBook Software - newbook_platform_on_mobile NewBook Software - newbook_platfomr_on_desktop NewBook Software - newbook_guest_assistant_on_mobile NewBook Software - newbook_app NewBook Software - newbook_tourism_technology_platform NewBook Software - newbook_booking_engine

Features

Total features of NewBook: 154

  • API
  • Access Controls/Permissions
  • Accounting Software
  • Activities Booking
  • Activity Dashboard
  • Activity Management
  • Administrative Reporting
  • Alerts/Notifications
  • Appointment Management
  • Asset Management
  • Attendance Management
  • Automatic Lead Distribution
  • Availability Management
  • Billable Items Tracking
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • Built-in Accounting
  • CRM Software
  • Calendar Management
  • Calendar/Reminder System
  • Campaign Management Software
  • Cash Management
  • Catering Management
  • Channel Analytics
  • Channel Management Software
  • Chat/Messaging
  • Client Management
  • Client Portal
  • Commission Management
  • Conferencing
  • Contact Database
  • Contact Management Software
  • Contract/License Management
  • Credit Card Management
  • Credit Card Processing
  • Currency Conversion
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Support Software
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Demographic Data
  • Discount Management
  • Document Management Software
  • Document Storage
  • Dorms
  • Duplicate Detection
  • Dynamic Pricing
  • Electronic Payments
  • Electronic Signature
  • Email Alerts
  • Email Invitations & Reminders
  • Email Management Software
  • Email Marketing Software
  • Email Templates
  • Employee Management
  • Event Management Software
  • Extended Stay
  • Facility Management Software
  • Facility Scheduling
  • Faculty/Staff Management
  • File Management
  • Financial Analysis
  • For Campgrounds
  • For Summer Camps
  • For Vacation Rentals
  • Front Desk Management
  • GDS/OTA Integration
  • Goal Setting / Tracking
  • Group Reservations
  • Guest Check-in/Check-out
  • Guest Communications
  • Guest Experience Management
  • Housekeeping Management
  • Inventory Management Software
  • Inventory Tracking
  • Invoice Management
  • Kill Switch
  • Lead Management Software
  • Loyalty Program
  • Maintenance Management Software
  • Maintenance Scheduling
  • Marketing Automation Software
  • Mobile Access
  • Monitoring
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Channel Sync
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multi-Property
  • Online Booking
  • Online Forms
  • Online Payments
  • Online Registration
  • Online Reservations
  • Owner Statements
  • Parent Portal
  • Payment Processing Software
  • Permit Management
  • Point of Sale (POS)
  • Portfolio Management
  • Price Optimization
  • Private Rooms
  • Program Management
  • Promotions Management
  • Quotes/Estimates
  • Rate Management
  • Real Time Data
  • Real-time Updates
  • Registration Management
  • Reminders
  • Rental Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management Software
  • Reservations Management
  • Restriction Management
  • Revenue Management Software
  • Reviews Management
  • Room Booking
  • Room Inventory
  • SMS Messaging
  • SSL Security
  • Scheduled / Automated Reports
  • Scheduling Software
  • Self Service Portal
  • Single Property
  • Site Maps
  • Site Reservation Management
  • Spa/Activity Management
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management Software
  • Task Scheduling
  • Template Management
  • Third Party Booking
  • Third Party Integrations
  • Transaction History
  • Utility Billing Software
  • Vendor Management Software
  • Website Integration
  • WordPress Integration
  • Work Order Management

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Reviews

Overall rating

4.7 /5
(23)
Value for Money
4.3/5
Features
4.6/5
Ease of Use
4.6/5
Customer Support Software
4.8/5

Already have NewBook?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 23
Jermaine W.
Overall rating
  • Industry: Hospitality
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

Amazing!

Reviewed on 15/11/2017

Pros

A very easy to use system that was very easy to implement and is great value for money. I love the fact that there are always updates, which means that Newbook are always ahead of the game when it comes to features.

The support team are very friendly and know their stuff and the Wiki and support request features are all great. My favourite features that other systems do not offer is the read receipt of emails sent through the system and the feature suggestions. Once up and running, the direct connection with Airbnb will be

Cons

Direct connections are that are offered are very Australian based and do not fit into the London Hotel & Apartment sector.

Response from NewBook

Hi Jermaine,

Thank you for your recent review of NewBook. We are happy to see everything is going well! We have added some global integrations this year and are always looking to add more. If there are any in particular that you¿re looking for, feel free to add a feature suggestion so others can vote and the team can review your requests.

Best Regards,
The NewBook Team

Pelin U.
Overall rating
  • Industry: Hospitality
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

NewBook combines multiple booking channels for us

Reviewed on 26/11/2020

NewBook is pretty fine to meet our needs in multiple channel booking management and helps us avoid...

NewBook is pretty fine to meet our needs in multiple channel booking management and helps us avoid multiple bookings and update the availability in all online sales channels as well as in our website and this way we avoid multiple bookings and helps us save time in booking operations.

Pros

Management of all reservation channels is really a hard operation especially if you have a website that already has a huge demand and always there is the risk of multiple bookings or delays in updating the room availability. NewBook solves our multiple channel reservation problem along with the reservations in our website so that whenever we accept a booking through a particular sales channel, Newbook reflects it to all other remaining channels as well as our website.

Cons

NewBook neither cover our requirements in-hotel facility reservation side like SPA bookings nor helps us to provide digitization in providing access to our other services such as room service. That would be better to have a version that covers the in-hotel service portfolio along with multi-channel room booking management.

Response from NewBook

Hi Pelin,

Thank you so much for sharing your experience with NewBook! We appreciate your feedback and we're very happy to hear you're enjoying using our system.

Please feel free to add your suggestions for hotel management features to our Feature Suggestion page - our team is constantly reviewing votes and requests for future development!

Kind regards,
The NewBook team

Donna C.
Overall rating
  • Industry: Hospitality
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

An Industry 'Game Changer'

Reviewed on 28/06/2021

Very professional business management and front of house software

Very professional business management and front of house software

Pros

The training and updates provide great support and are relevant to everyday operational requirements. In particular, the support desk is so dedicated and creative. They truly assist the business to maximize the use of the platform and management system to the benefit of the individual business.
The new updates have some incredible developments - they are solution driven. The regular improvements provide a competitive edge for our business as the system is continually updated to promote current best practice.

Cons

Sometimes the updates can be a bit overwhelming to get through and train staff about.

Response from NewBook

Hi Donna,

Thank you for sharing your positive NewBook experience! We are so pleased to hear that Mandurah Caravan & Tourist Park maximises its potential with our system.

If your team ever needs support with new features, our support team are just a phone call away!

Kind Regards,
The NewBook Team

Prasad K.
Overall rating
  • Industry: Hospitality
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Very unprofessional team ,

Reviewed on 15/04/2019

Initially they were good, but later sales people sold me expensive version but it was totally not...

Initially they were good, but later sales people sold me expensive version but it was totally not value for money.
Support system is very bad specially when you have issues.It is not supported by lot of websites.

Pros

Payment system integration, and taking payment is very easy

Cons

Support very poor , very complex to use , do not provide connection to lot of websites

Response from NewBook

Hi Prasad,

It is disappointing to see that you are posting this incorrect review of NewBook on Capterra. Our team provided solutions to all of your needs and complex requirements. Our system can be either easy or complex depending on how complex your individual property/rate setup is. As a property management system NewBook has a large number of OTA's directly connected such as Expedia Group, Hotels.com, Booking.com, AirBnB, HomeAway, TripAdvisor, Trip.com Agoda, Lido and many others but we never promoted to have hundreds like a separate channel manager would, i.e Siteminder (which we also support). If posting a bad review is an attempt to avoid paying your outstanding bills I can assure you we do not operate that way and are confident potential clients will see the large number of positive reviews and know we really do take care of our clients and offer top notch service and support.

Regards, Shaye Illich
Business Development Manager

Lisa M.
Overall rating
  • Industry: Hospitality
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

As the saying goes "you get what you pay for" and Newbook is worth every cent.

Reviewed on 21/04/2021

The benefits are wide, from automation, to new direct bookings increasing, payment directly into...

The benefits are wide, from automation, to new direct bookings increasing, payment directly into the bank account at night while sleeping, the list goes on.

Pros

I love all the added features of newbook that other accommodation software providers do not offer. I also love the fact that new features are coming out all the time, making my life easier with every addition. To me Newbook is an employee in the office that I am not paying a huge sum of money for, the automation features is definately what makes newbook stand out from the crowd. The team are based in qld, an aussie company, excellent customer service, a product that is continually worked on and improved for ease of operation. Not much else can be said.

Cons

Changing to a new software system is a drag, a few little issues that have to be resolved, but the little pain is great reward once you make the change. And learning Newbook was a easy.

Response from NewBook

Hi Lisa,

Thank you for your review and continued support! We are so happy to have you as part of the NewBook family. It's great to hear you have been enjoying the automation features that our system provides. Stay tuned for our next feature release; you're going to love it!

Kind Regards,
The NewBook Team

Showing 5 reviews of 23 Read all reviews

NewBook FAQs

Below are some frequently asked questions for NewBook.

NewBook offers the following pricing plans:

  • Starting from:
  • Pricing model: Free Version, Subscription
  • Free Trial: Not Available

NewBook has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

NewBook supports the following languages:

Chinese, English, Korean, Russian

NewBook supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

NewBook integrates with the following applications:

3CX, Act-On, Attache, Authorize.Net, Bepoz, CALUMO, Clover, CustomerGauge, Facebook, Google Analytics, Lightspeed POS, MYOB Advanced, MYOB Essentials, Mailchimp, PayPal, PriceLabs, Properly, Qlik Sense, QlikView, QuickBooks, Reckon One, Sage Business Cloud Accounting, Slack, Stripe, Vend, Xero

NewBook offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep)

Related categories

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