Birdeye
About Birdeye
Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of innovators from Google, Amazon, Salesforce, and Yahoo and is backed by the who’s who of Silicon Valley, including Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Learn more at birdeye.com.
Key benefits of Birdeye
Images
Not sure about Birdeye?
Compare with a popular alternative
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
Alternatives
Opiniion
ReviewBuzz
Referrizer
Firebase
Reviews
Already have Birdeye?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Birdeye has helped No Time for Social grow our business and remain ahead of our competition
Reviewed on 06/04/2023
We've been with them for several years, and the value you receive is top-notch for this type of...
We've been with them for several years, and the value you receive is top-notch for this type of service. We have reviewed at least 10 of them over the years and have stayed with Birdeye since they provide great support.
Pros
One of the best things about Birdeye is the customer service. Our agency rep [sensitive content hidden] has been spot on answering our questions and getting resolutions to any issues we have. He has also been very supportive, providing assets to help us grow.Our clients would most likely not have a review system in place without us bringing a solution to the table, and Birdeye has allowed us to provide this comprehensive solution to help build our client pages on social platforms.
Cons
There are some small glitches with the connections, but that seems like an issue with a lot of platforms that are using API connections. You have to monitor your connections to make sure everything is still running smoothly. The monthly recap is a great way to identify missing connections but you still need to make sure things are connected properly.
Reasons for Switching to Birdeye
Value and customer service- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Support is key and Birdeye gets that.
Reviewed on 07/04/2023
I had a ridiculous stack of software before Birdeye. Now I manage all my clients in one easy to use...
I had a ridiculous stack of software before Birdeye. Now I manage all my clients in one easy to use dashboard.
Pros
The only software company that didnt hand me off to another account executive once they onboarded me.
Cons
As much as I love the UI. They could open it up a bit more for customizations
Reasons for Choosing Birdeye
Cost, complete software, support and simplified services.Reasons for Switching to Birdeye
Cost, the ability to turn on and off features and the amazing support and follow up I got during the sales process- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Over charged over promised bait and switch, deceit, and non stop billing issues!
Reviewed on 19/11/2021
I lost money by using BirdEye and they still wont fix the issues!
I lost money by using BirdEye and they still wont fix the issues!
Pros
The ability to get more reviews on google
Cons
Lots of issues with integrations and billing but most of all I purchased Yext through them and was given Synup! I was lied to and when I called them out on it they said oh we will give you Yext now, I asked for a refund and they said they were working on it, I found this out at the end of July or beginning of August then I told them I would not be renewing my 25 locations, they then said they would send me a new contract, tried to get me to sign a 3-year contract, I refused and said I wanted to drop down to 10 locations, they then sent me a new contract for one year, I didn't sign, then they auto renewed, I'm reporting them to the state attorney! Also everyone I dealt with was fired or left!
Reasons for Choosing Birdeye
They bait and switched said I could bring back all the old clients that I originally brought to BirdEye back to my agency and then once the contract was signed said I couldn't!Reasons for Switching to Birdeye
They bait and switched said I could bring back all the old clients that I originally brought to BirdEye back to my agency and then once the contract was signed said I couldn't!- Industry: Financial Services Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Birdeye keeps us present on social media.
Reviewed on 18/05/2023
Birdeye helps drive potential clients to our website and social media.
Birdeye helps drive potential clients to our website and social media.
Pros
I like Birdeye. It has many options to help direct and manage multiple social media sites; and it’s user-friendly. It also offers options for auto-reply and auto-populate. This feature helps streamline the process when replying to client reviews, comments, and inquiries.
Cons
Nothing at the present time that is least helpful when utilizing Birdeye.
Reasons for Switching to Birdeye
ease of using , user-friendly, professionalism and availbility of Birdeye support staffResponse from Birdeye
Thanks for the great review!
- Industry: Marketing & Advertising
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Birdeye: The Obvious Choice
Reviewed on 04/02/2022
Overall, I would recommend this to anyone who was looking to grow their business online. 10/10
Overall, I would recommend this to anyone who was looking to grow their business online. 10/10
Pros
My favorite part about this software is how user-friendly it is. We work with small businesses and help them gain reviews, and it is so easy walking them through the system. Not only is it user-friendly but it is visually appealing when you are using the software, or even receiving a request from the system.
Cons
I would like to see more opportunities with integration, and more hands-on help with solving issues when it comes to integrating.
Response from Birdeye
Hi Samantha! Thank you for your recommendation! If you ever need assistance, you can contact our support team at [email protected]. So happy the platform has been easy to use and that you find it visually appealing!
Birdeye FAQs
Below are some frequently asked questions for Birdeye.Q. What type of pricing plans does Birdeye offer?
Birdeye offers the following pricing plans:
- Starting from: $350.00/month
- Pricing model: Subscription
- Free Trial: Available
Contact BirdEye directly for detailed pricing information.
Q. Who are the typical users of Birdeye?
Birdeye has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Birdeye support?
Birdeye supports the following languages:
English
Q. Does Birdeye support mobile devices?
Birdeye supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Birdeye integrate with?
Birdeye integrates with the following applications:
ABELDent, ASI-ware, AccuLynx, Actionstep, Adobe Commerce, AdvancedMD EHR, AestheticsPro, AppFolio Property Manager, Appointy, Arborgold, BigCommerce, Bookeo, Booker, BoomTown, Breezeworks, Brightree, CareCloud, ChiroTouch, ClearDent, Clio, Constant Contact, Covetrus Pulse, Curve Dental, DaySmart Appointments, DealerCenter, Dealertrack DMS, DentiMax, Dentrix, Dentrix Ascend, Dolphin Management, DrChrono, EPICS, Eaglesoft, EndoVision, Eyefinity OfficeMate, FareHarbor, FieldRoutes, Filevine, Frazer, FreshBooks, Full Slate, Genbook, GorillaDesk, Grapevine6, HomeGauge, IntakeQ, JobNimbus, Kajabi, Keap, Limo Anywhere, LinkedIn for Business, LiveRez, MOGO, MRI Software, MYOB Business, Mailchimp, Maxident, MediaDent, Meevo, Merlin, Meta for Business, Mindbody, Mogo CRM, MoverBase, NextGen, Onfleet, Open Dental, OrthoTrac a Sensei product, PatientNow, PayPal, Pipedrive, Point of Rental Software, Practice-Web, PracticeWorks a Sensei product, QuickBooks Enterprise, QuickBooks Online, Quorum, RazorSync, RealPage, RepairShopr, Revelation Pets, RevolutionEHR, Rosy, Salesforce Sales Cloud, Schedulicity, Service Fusion, ServiceM8, ServiceMonster, ServiceTitan, Shelter Buddy, ShippingEasy, Shopify, Skywerk, Solutionreach, Square Point of Sale, Streamline, Successware, SugarCRM, Surefire CRM, SuzyDental 4, The Edge, Timely, Total Dental, Twitter/X, Vagaro, WooCommerce, Workiz, Xero, ZENOTI, Zapier, Zillow Rental Manager, Zoho CRM, Zomato for Business, athenaOne, iDentalSoft, mHelpDesk
Q. What level of support does Birdeye offer?
Birdeye offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Birdeye.
- AI Marketing Tools
- Feedback and Reviews Management Software
- Reputation Management Software
- Live Chat Software
- Customer Experience Software
- Social Media Monitoring Software
- Competitive Intelligence Software
- Customer Engagement Software
- Conversational Marketing Platform Software
- SMS Marketing Software
- Survey Software
- Brand Management Software
- Social Media Management Software
- Conversational AI Platform Software
- Social Media Marketing Software
- Customer Satisfaction Software