--- description: Detailed reviews on Birdeye based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare Birdeye with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Birdeye Reviews, Prices & Ratings | GetApp UAE 2026 --- Breadcrumb: [Home](/) > [AI Content Creation Platforms](/directory/5224/ai-content-generation-platforms/software) > [Birdeye](/software/112535/birdeye) # Birdeye Canonical: https://www.getapp.ae/software/112535/birdeye Page: 1 / 29\ Next: [Next page](https://www.getapp.ae/software/112535/birdeye?page=2) > Birdeye builds AI agents for multi-location brands. We provide you AI coworkers at every location — for marketing, operations, and customer experience. > > Verdict: Rated **4.7/5** by 704 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Birdeye Automates website conversations around the clock, delivering instant responses and engaging visitors even outside business hours. Seamlessly qualifies leads, books appointments, and gathers contact information without requiring pre-chat forms. Enables effortless handoff from AI to live agents, ensuring smooth transitions and comprehensive support. Organizes and manages multi-location conversations through a unified inbox and customizable workflows. Offers a branded and customizable chat experience tailored to each location or business style. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 704 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Birdeye - **Location**: Palo Alto, US - **Founded**: 2012 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: Contact BirdEye directly for detailed pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, Mexico, New Zealand, Puerto Rico, United Kingdom, United States ## Features - 2-Way Messaging - @mentions - AI Copilot - AI Writing Assistant - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Audience Targeting - Augmented Analytics - Automated Publishing - Automated Responses - Autoresponders - Benchmarking - CRM Integration - CRM Software - Calendar Management - Campaign Analytics ## Integrations (113 total) - ABELDent - ASI-ware - AccuLynx - Actionstep - Adobe Commerce - AdvancedMD EHR - AestheticsPro - AppFolio Property Manager - Appointy - Arborgold - BigCommerce - Bookeo - Booker - BoomTown - Breezeworks ... and 98 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [AI Content Creation Platforms](https://www.getapp.ae/directory/5224/ai-content-generation-platforms/software) ## Related Categories - [AI Content Creation Platforms](https://www.getapp.ae/directory/5224/ai-content-generation-platforms/software) - [AI Marketing Tools](https://www.getapp.ae/directory/3873/ai-marketing-tools/software) - [Feedback and Reviews Management Software](https://www.getapp.ae/directory/575/feedback-and-reviews-management/software) - [Reputation Management Software](https://www.getapp.ae/directory/873/reputation-management/software) - [Live Chat Software](https://www.getapp.ae/directory/561/live-chat/software) ## Alternatives 1. [Brand24](https://www.getapp.ae/software/101485/brand24) — 4.7/5 (255 reviews) 2. [Trustpilot](https://www.getapp.ae/software/113149/trustpilot) — 4.5/5 (1205 reviews) 3. [ReputationStacker](https://www.getapp.ae/software/2071031/reputationstacker) — 4.9/5 (52 reviews) 4. [GiveMe5.ai](https://www.getapp.ae/software/182703/grab-your-reviews) — 4.7/5 (86 reviews) 5. [Hootsuite](https://www.getapp.ae/software/20432/hootsuite) — 4.4/5 (3800 reviews) ## Reviews ### "Best choice for review management platforms" — 5.0/5 > **Nick** | *24 July 2020* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: We tried a few different review management systems but BirdEye was the most established one. They offer great deals for marketing agencies that are looking to whitelabel the software and offer it to clients as part of the marketing packages. This was a huge plus for us. > > **Cons**: Software can be clunky. Think of BirdEye like Salesforce, they're the biggest in the space because the software is good but it can also be rather clucky to use. Other review management systems were more streamlined but I think BirdEye more than makes up for it with customer service and support. > > I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider. ----- ### "10 years and counting" — 5.0/5 > **JR** | *21 May 2025* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Inbox---this feature is the hub of the platform. They have grown from a review platform to a hub that offers many other ways to serve a customer. > > **Cons**: Email needs attention-"from" address looks spammy. We are working with them for a solution, so hopefully it will no longer be our least favorite. > > We have been with them going on 10 years. That it self should give you reason to consider. They are a leader in the field of what they offer. ----- ### "Stay away from Birdeye\!" — 1.0/5 > **Jaro** | *1 May 2025* | Health, Wellness & Fitness | Recommendation rating: 0.0/10 > > **Pros**: Unfortunately, there was nothing I genuinely liked, as the results didn’t meet expectations. The promises weren't fulfilled. > > **Cons**: They made big promises but delivered poor results. It felt like empty talk with no real value. Birdeye is simply bad\! > > Stay away from Birdeye\! It was a complete waste of time, energy, and money. Disappointing from start to finish. ----- ### "Top-Tier Reputation Management with BirdEye – Perfect for Our Clients\!" — 5.0/5 > **Tara** | *24 May 2025* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: We've implemented BirdEye's reputation management software across all our client accounts, and the performance has been excellent. The system is powerful yet easy to use, helping us generate and manage reviews seamlessly. Monitoring feedback, responding to customers, and boosting local SEO has never been easier. BirdEye gives us the tools to keep our clients' reputations strong and visible online. Highly recommended\! > > **Cons**: Honestly, there’s nothing we disliked. Every aspect of BirdEye has worked exceptionally well—from setup to daily use. The platform is reliable, efficient, and delivers consistent value for us and our clients. > > Our overall experience using BirdEye’s reputation management software through Morbiz has been nothing short of excellent. We’ve rolled it out across all our client accounts, and the impact has been immediate and measurable. ----- ### "Great improvement in our reviews\!" — 5.0/5 > **Lisbeth** | *4 September 2025* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: Since implementing Birdeye, we have seen a consistent increase in our review volume and in positive review feedback. We love that we can set up survey campaigns and respond in the platform directly to all feedback and public review pages (Google, Yelp, Birdeye, etc...) > > **Cons**: The one thing that would greatly benefit us is more support with being able to verify our listings like our Google My Business pages. > > Customer support is very responsive and helpful. Our review volume has increased and we have seen a higher volume of positive reviews. The Birdeye platform is super helpful to allow us to see all of our feedback in one place and respond accordingly so we can consistently monitor our online reputation. ----- Page: 1 / 29\ Next: [Next page](https://www.getapp.ae/software/112535/birdeye?page=2) ## Links - [View on GetApp](https://www.getapp.ae/software/112535/birdeye) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data