Birdeye

4.7 (662)
Write a Review!
The leading AI-powered reputation platform for local brands.

About Birdeye

Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of innovators from Google, Amazon, Salesforce, and Yahoo and is backed by the who’s who of Silicon Valley, including Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Learn more at birdeye.com.


Key benefits of Birdeye

  • Supports a mobile app version for iOS and Android, which allows users to collect reviews, track customer feedback, and access reports anytime, anywhere.

  • Birdeye displays customer feedback from 250+ sites on a centralized dashboard, allowing users to monitor reviews and engage with customer conversations all in one place.

  • Natural Language Processing (NLP) technology helps users evaluate their industry ranking through real-time competitive insight into competing review sites and social platforms.

  • Birdeye’s survey designer tool allows users to create and manage custom surveys through a drag-and-drop interface.

  • Real-time business analytics help users gain actionable insight into customer feedback data collected from review sites, social media and surveys.

  • Images

    Birdeye Software - Birdeye Insights AI, part of the BirdAI platform, uses generative AI to analyze reviews, surveys, and listings data, providing actionable recommendations for business growth. It offers AI-generated summaries, clear recommendations, and custom reports.
    Birdeye Software - Birdeye Social is an AI-powered social software for multi-location businesses. Post, engage, and report from a single dashboard.
    Birdeye Software - Use Birdeye reporting to uncover opportunities to enhance customer experience and make informed, data-driven decisions.
    Birdeye Software - Birdeye Social Monitoring & engagement - Monitor and respond to interactions with your social content. Respond lightning-fast using AI.
    Birdeye Software - Birdeye Social Monitoring & engagement - Monitor and respond to interactions with your social content. Respond lightning-fast using AI.
    Birdeye Software - Leverage Birdeye Listings to create and manage online listings across locations so you can rank higher everywhere customers search.
    Birdeye Software - Surveys - Send out surveys and analyze 1,000s of responses easily
    Birdeye Software - Dashboards - Gives you an overview of your online reputation
    Birdeye Software - Unified Inbox - Respond to customers who chat, text or leave a review from one Unified Inbox
    Birdeye Software - Ticketing - Turn negative feedback into tickets to take immediate action
    Birdeye Software - Referrals - Make it easy for your customers to refer their friends and family
    Birdeye Software - Birdeye Reviews is the leading platform to generate and manage online reviews on Google, Facebook, and other leading sites.
    View 19 more
    Birdeye video
    Birdeye video
    Birdeye video
    Birdeye video
    Birdeye video
    Birdeye video
    Birdeye video
    Birdeye Software - Birdeye Insights AI, part of the BirdAI platform, uses generative AI to analyze reviews, surveys, and listings data, providing actionable recommendations for business growth. It offers AI-generated summaries, clear recommendations, and custom reports.
    Birdeye Software - Birdeye Social is an AI-powered social software for multi-location businesses. Post, engage, and report from a single dashboard.
    Birdeye Software - Use Birdeye reporting to uncover opportunities to enhance customer experience and make informed, data-driven decisions.
    Birdeye Software - Birdeye Social Monitoring & engagement - Monitor and respond to interactions with your social content. Respond lightning-fast using AI.
    Birdeye Software - Birdeye Social Monitoring & engagement - Monitor and respond to interactions with your social content. Respond lightning-fast using AI.
    Birdeye Software - Leverage Birdeye Listings to create and manage online listings across locations so you can rank higher everywhere customers search.
    Birdeye Software - Surveys - Send out surveys and analyze 1,000s of responses easily
    Birdeye Software - Dashboards - Gives you an overview of your online reputation
    Birdeye Software - Unified Inbox - Respond to customers who chat, text or leave a review from one Unified Inbox
    Birdeye Software - Ticketing - Turn negative feedback into tickets to take immediate action
    Birdeye Software - Referrals - Make it easy for your customers to refer their friends and family
    Birdeye Software - Birdeye Reviews is the leading platform to generate and manage online reviews on Google, Facebook, and other leading sites.

    Not sure about Birdeye? Compare with a popular alternative

    Birdeye

    4.7 (662)
    VS.

    Starting Price

    $350.00
    month
    $55.00
    month

    Pricing Options

    Free version
    Free trial
    Free version
    Free trial

    Features

    148
    41

    Integrations

    116
    9

    Ease of Use

    4.7 (662)
    4.3 (7)

    Value for Money

    4.5 (662)
    4.1 (7)

    Customer Service

    4.6 (662)
    4.3 (7)
    Green rating bars show the winning product based on the average rating and number of reviews.

    Alternatives

    Opiniion

    4.3
    #1 Alternative to Birdeye
    Opiniion is a resident satisfaction software that helps property owners and operators to measure and manage the...

    ReviewBuzz

    4.2
    #2 Alternative to Birdeye
    ReviewBuzz is a cloud-based reputation management software, designed to help home service companies collect, manage,...

    Referrizer

    4.8
    #3 Alternative to Birdeye
    Referrizer is a lead management and marketing automation software that helps businesses capture leads, track customer...

    Firebase

    4.6
    #4 Alternative to Birdeye
    Firebase, built on Google's cloud infrastructure, enables businesses to develop web and mobile applications with cloud...

    Reviews

    Overall rating

    4.7 /5
    (662)
    Value for Money
    4.5/5
    Features
    4.6/5
    Ease of Use
    4.7/5
    Customer Support Software
    4.6/5

    Already have Birdeye?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 662
    Bill
    Bill
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Birdeye has helped No Time for Social grow our business and remain ahead of our competition

    Reviewed on 06/04/2023

    We've been with them for several years, and the value you receive is top-notch for this type of...

    We've been with them for several years, and the value you receive is top-notch for this type of service. We have reviewed at least 10 of them over the years and have stayed with Birdeye since they provide great support.

    Pros

    One of the best things about Birdeye is the customer service. Our agency rep [sensitive content hidden] has been spot on answering our questions and getting resolutions to any issues we have. He has also been very supportive, providing assets to help us grow.Our clients would most likely not have a review system in place without us bringing a solution to the table, and Birdeye has allowed us to provide this comprehensive solution to help build our client pages on social platforms.

    Cons

    There are some small glitches with the connections, but that seems like an issue with a lot of platforms that are using API connections. You have to monitor your connections to make sure everything is still running smoothly. The monthly recap is a great way to identify missing connections but you still need to make sure things are connected properly.

    Alternatives Considered

    Broadly and Podium

    Reasons for Switching to Birdeye

    Value and customer service
    Matthew
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2–10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Support is key and Birdeye gets that.

    Reviewed on 07/04/2023

    I had a ridiculous stack of software before Birdeye. Now I manage all my clients in one easy to use...

    I had a ridiculous stack of software before Birdeye. Now I manage all my clients in one easy to use dashboard.

    Pros

    The only software company that didnt hand me off to another account executive once they onboarded me.

    Cons

    As much as I love the UI. They could open it up a bit more for customizations

    Alternatives Considered

    Thryv, Yext, and Vendasta

    Reasons for Choosing Birdeye

    Cost, complete software, support and simplified services.

    Switched From

    Thryv, Airtable, Reputation, Yext, and Vendasta

    Reasons for Switching to Birdeye

    Cost, the ability to turn on and off features and the amazing support and follow up I got during the sales process
    Peter
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 0.0 /10

    Over charged over promised bait and switch, deceit, and non stop billing issues!

    Reviewed on 19/11/2021

    I lost money by using BirdEye and they still wont fix the issues!

    I lost money by using BirdEye and they still wont fix the issues!

    Pros

    The ability to get more reviews on google

    Cons

    Lots of issues with integrations and billing but most of all I purchased Yext through them and was given Synup! I was lied to and when I called them out on it they said oh we will give you Yext now, I asked for a refund and they said they were working on it, I found this out at the end of July or beginning of August then I told them I would not be renewing my 25 locations, they then said they would send me a new contract, tried to get me to sign a 3-year contract, I refused and said I wanted to drop down to 10 locations, they then sent me a new contract for one year, I didn't sign, then they auto renewed, I'm reporting them to the state attorney! Also everyone I dealt with was fired or left!

    Alternatives Considered

    Swell and Podium

    Reasons for Choosing Birdeye

    They bait and switched said I could bring back all the old clients that I originally brought to BirdEye back to my agency and then once the contract was signed said I couldn't!

    Reasons for Switching to Birdeye

    They bait and switched said I could bring back all the old clients that I originally brought to BirdEye back to my agency and then once the contract was signed said I couldn't!
    Michelle
    Overall rating
    • Industry: Financial Services Software
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Birdeye keeps us present on social media.

    Reviewed on 18/05/2023

    Birdeye helps drive potential clients to our website and social media.

    Birdeye helps drive potential clients to our website and social media.

    Pros

    I like Birdeye. It has many options to help direct and manage multiple social media sites; and it’s user-friendly. It also offers options for auto-reply and auto-populate. This feature helps streamline the process when replying to client reviews, comments, and inquiries.

    Cons

    Nothing at the present time that is least helpful when utilizing Birdeye.

    Alternatives Considered

    Yext, Big Purple Dot, and Podium

    Reasons for Switching to Birdeye

    ease of using , user-friendly, professionalism and availbility of Birdeye support staff

    Response from Birdeye

    Thanks for the great review!

    Samantha
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 201–500 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Birdeye: The Obvious Choice

    Reviewed on 04/02/2022

    Overall, I would recommend this to anyone who was looking to grow their business online. 10/10

    Overall, I would recommend this to anyone who was looking to grow their business online. 10/10

    Pros

    My favorite part about this software is how user-friendly it is. We work with small businesses and help them gain reviews, and it is so easy walking them through the system. Not only is it user-friendly but it is visually appealing when you are using the software, or even receiving a request from the system.

    Cons

    I would like to see more opportunities with integration, and more hands-on help with solving issues when it comes to integrating.

    Response from Birdeye

    Hi Samantha! Thank you for your recommendation! If you ever need assistance, you can contact our support team at [email protected]. So happy the platform has been easy to use and that you find it visually appealing!

    Showing 5 reviews of 662 Read all reviews

    Birdeye FAQs

    Below are some frequently asked questions for Birdeye.

    Birdeye offers the following pricing plans:

    • Starting from: $350.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Contact BirdEye directly for detailed pricing information.

    Birdeye has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Birdeye supports the following languages:

    English

    Birdeye supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Birdeye integrates with the following applications:

    ABELDent, ASI-ware, AccuLynx, Actionstep, Adobe Commerce, AdvancedMD EHR, AestheticsPro, AppFolio Property Manager, Appointy, Arborgold, BigCommerce, Bookeo, Booker, BoomTown, Breezeworks, Brightree, CareCloud, ChiroTouch, ClearDent, Clio, Constant Contact, Covetrus Pulse, Curve Dental, DaySmart Appointments, DealerCenter, Dealertrack DMS, DentiMax, Dentrix, Dentrix Ascend, Dolphin Management, DrChrono, EPICS, Eaglesoft, EndoVision, Eyefinity OfficeMate, FareHarbor, FieldRoutes, Filevine, Frazer, FreshBooks, Full Slate, Genbook, GorillaDesk, Grapevine6, HomeGauge, IntakeQ, JobNimbus, Kajabi, Keap, Limo Anywhere, LinkedIn for Business, LiveRez, MOGO, MRI Software, MYOB Business, Mailchimp, Maxident, MediaDent, Meevo, Merlin, Meta for Business, Mindbody, Mogo CRM, MoverBase, NextGen, Onfleet, Open Dental, OrthoTrac a Sensei product, PatientNow, PayPal, Pipedrive, Point of Rental Software, Practice-Web, PracticeWorks a Sensei product, QuickBooks Enterprise, QuickBooks Online, Quorum, RazorSync, RealPage, RepairShopr, Revelation Pets, RevolutionEHR, Rosy, Salesforce Sales Cloud, Schedulicity, Service Fusion, ServiceM8, ServiceMonster, ServiceTitan, Shelter Buddy, ShippingEasy, Shopify, Skywerk, Solutionreach, Square Point of Sale, Streamline, Successware, SugarCRM, Surefire CRM, SuzyDental 4, The Edge, Timely, Total Dental, Twitter/X, Vagaro, WooCommerce, Workiz, Xero, ZENOTI, Zapier, Zillow Rental Manager, Zoho CRM, Zomato for Business, athenaOne, iDentalSoft, mHelpDesk

    Birdeye offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Birdeye.