Birdeye

#1 most trusted reputation and customer experience platform

About Birdeye

Birdeye is the highest-rated all-in-one reputation and customer experience platform for local businesses and brands. Over 100,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of innovators from Google, Amazon, Salesforce, and Yahoo and is backed by the who’s who of Silicon Valley, including Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Learn more at birdeye.com.

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Birdeye

Key benefits of Birdeye

  • Supports a mobile app version for iOS and Android, which allows users to collect reviews, track customer feedback, and access reports anytime, anywhere.

  • BirdEye displays customer feedback from 250+ sites on a centralized dashboard, allowing users to monitor reviews and engage with customer conversations all in one place.

  • Natural Language Processing (NLP) technology helps users evaluate their industry ranking through real-time competitive insight into competing review sites and social platforms.

  • BirdEye’s survey designer tool allows users to create and manage custom surveys through a drag-and-drop interface.

  • Real-time business analytics help users gain actionable insight into customer feedback data collected from review sites, social media and surveys.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Australia, Canada, Mexico, New Zealand, Puerto Rico and 1 others

    Supported Languages

    English

    Pricing starting from:

    Not provided by vendor

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to Birdeye

    Images

    Birdeye Software - Unified Inbox - Respond to customers who chat, text or leave a review from one Unified Inbox
    Birdeye Software - Ticketing - Turn negative feedback into tickets to take immediate action
    Birdeye Software - Surveys - Send out surveys and analyze 1,000s of responses easily
    Birdeye Software - Reports - Analyze customer sentiment over time
    Birdeye Software - Listings - Easily manage your listings across 50+ sites from a single dashboard
    Birdeye Software - Customer sentiment analysis - Monitor customer sentiment and drill down to solve problems on the ground.
    Birdeye Software - Dashboards - Gives you an overview of your online reputation
    Birdeye Software - Reviews - Get customer reviews on text or email
    Birdeye Software - Referrals - Make it easy for your customers to refer their friends and family
    View 14 more
    Birdeye video
    Birdeye video
    Birdeye video
    Birdeye video
    Birdeye video
    Birdeye Software - Unified Inbox - Respond to customers who chat, text or leave a review from one Unified Inbox
    Birdeye Software - Ticketing - Turn negative feedback into tickets to take immediate action
    Birdeye Software - Surveys - Send out surveys and analyze 1,000s of responses easily
    Birdeye Software - Reports - Analyze customer sentiment over time
    Birdeye Software - Listings - Easily manage your listings across 50+ sites from a single dashboard
    Birdeye Software - Customer sentiment analysis - Monitor customer sentiment and drill down to solve problems on the ground.
    Birdeye Software - Dashboards - Gives you an overview of your online reputation
    Birdeye Software - Reviews - Get customer reviews on text or email
    Birdeye Software - Referrals - Make it easy for your customers to refer their friends and family

    Features

    Total features of Birdeye: 141

    • 2-Way Messaging
    • AI/Machine Learning
    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Alerts/Escalation
    • Alerts/Notifications
    • Audience Targeting
    • Augmented Analytics
    • Auto-Responders
    • Automated Responses
    • Benchmarking
    • CRM Software
    • Campaign Analytics
    • Campaign Management Software
    • Campaign Scheduling
    • Canned Responses
    • Chat/Messaging
    • Chatbot Software
    • Code-free Development
    • Collaboration Tools
    • Commenting/Notes
    • Communication Management
    • Competitive Analysis
    • Conditional Logic
    • Configurable Alerts
    • Contact Management Software
    • Content Management System (CMS) Software
    • Contextual Guidance
    • Customer Engagement Software
    • Customer Experience Management
    • Customer History
    • Customer Segmentation
    • Customizable Branding
    • Customizable Fields
    • Customizable Forms
    • Customizable Questions
    • Customizable Reports
    • Customizable Templates
    • Dashboard Software
    • Data Analysis Tools
    • Data Import/Export
    • Data Security
    • Data Visualization Software
    • Drag & Drop
    • Email Alerts
    • Email Marketing Software
    • Email Reminders
    • Engagement Tracking
    • Feedback Management
    • File Sharing Software
    • Filtering
    • For Sales/Marketing
    • Gamification Software
    • Group Messaging
    • Human Handover
    • Impact Measurement
    • Influencer Tracking
    • Intent Recognition
    • Keyword Tracking
    • Knowledge Base Management
    • Knowledge Management Software
    • Lead Capture Software
    • Lead Qualification
    • Live Chat Software
    • MMS
    • Mass Texting
    • Message Personalization
    • Mobile Access
    • Mobile Alerts
    • Mobile Survey
    • Monitoring
    • Multi-Channel Campaigns
    • Multi-Channel Communication
    • Multi-Channel Data Collection
    • Multi-Channel Distribution
    • Multi-Channel Management
    • Multi-Language
    • Multi-Location
    • Natural Language Processing
    • Negative Feedback Management
    • Offline Form
    • One-to-One Messaging
    • Payment Processing Software
    • Performance Metrics
    • Pre-Configured Bot
    • Predictive Analytics Software
    • Proactive Chat
    • Progress Tracking
    • Pulse Surveys
    • Question Branching
    • Ratings/Reviews
    • Real Time Analytics
    • Real Time Data
    • Real Time Monitoring
    • Real Time Notifications
    • Real Time Reporting
    • Real-time Consumer-facing Chat
    • Real-time Conversations
    • Real-time Updates
    • Reminders
    • Reporting & Statistics
    • Reporting/Analytics
    • Reputation Management Software
    • Response Management
    • Review Generation
    • Review Monitoring
    • Review Notification
    • Review Request
    • SEO Audit
    • SEO Management
    • SMS Messaging
    • Scheduled Messaging
    • Screen Sharing Software
    • Search/Filter
    • Sentiment Analysis
    • Single Sign On Software
    • Skip Logic
    • Social Listening
    • Social Media Integration
    • Social Media Monitoring Software
    • Social Sharing
    • Support Ticket Management
    • Survey Builder
    • Survey/Poll Management
    • Surveys & Feedback
    • Tagging
    • Template Management
    • Text Analysis Software
    • Third Party Integrations
    • Transcripts/Chat History
    • Trend Analysis
    • URL Customization
    • Video Chat
    • Virtual Assistant
    • Visual Analytics
    • Web Tracking
    • Website Integration
    • Website Monitoring Software
    • Website Visitor Tracking
    • Widgets

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    Reviews

    Overall rating

    4.7 /5
    (557)
    Value for Money
    4.5/5
    Features
    4.7/5
    Ease of Use
    4.7/5
    Customer Support Software
    4.7/5

    Already have Birdeye?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 557
    Jessica
    Overall rating
    • Industry: Building Materials
    • Company size: 2–10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Reviews=Revenue w/BirdEye as Your Guide

    Reviewed on 30/01/2020

    Prior to using BirdEye, I had the vaguest notion of what entailed the process of online reviewing,...

    Prior to using BirdEye, I had the vaguest notion of what entailed the process of online reviewing, HOW people and companies and businesses were actually able to procure such a steady stream of tremendous numbers of reviews and so quickly, in terms of date of service. It was bananas to me! Then, I had the pleasure of having the job of "sending a bird eye" to every one of our customers, right after I was hired, to be Dispatcher at a HVAC company, with absolutely no idea how a bird eye had anything to do with our business. I figured I just was not in on an inside joke and would have to learn that of course. I was given zero instruction other than the aforementioned line, we're talking I had NO IDEA what this was, what I was doing, or how I was going to do what I was supposed to be doing. Well, praise the high heavens and all the birds eyes in the sky that Bird Eye is what it is as I was able to learn EXACTLY what this system was, the importance of timely reviews, and exactly how to do the entire system simply by visiting the BirdEye website that first time. It is THAT intuitive and user-friendly, honestly, it's even FUN.

    Pros

    Absolutely EVERYTHING. For anyone who is tasked with being responsible for learning, implementing, and maintaining rigorous company reviews, quickly and with little to no instruction, the very reviews that Google proffer up upon searching either the respective company or simply the general industry, the reviews that are responsible for having an enormous impact on our first impression of a company and that are shown to the entire internet, those reviews, THIS exact software, this exact company BirdEye, IS what and all you need. Pinky swear. They have seriously taken this tremendous and immensely important component to a business' success and neatly packaged it into a one-size fits all, super intuitive, beyond simple to use and master and even FUN package. You WILL beast/slay the ever-present review dragon, you WILL please your boss and coworkers, as the reviews, rendered timely, efficient, and simple, keep gushing in. No matter the company's industry or scope of business, BirdEye IS THE eye in the revered review sky. Fly little review master, FLY!

    Cons

    Honestly, I found using BirdEye to be so fun, I realize I may be quite the outlier there, but as this is such a streamlined and easy set of steps, the same taken for each you send, doing the day's reviews is an almost therapeutic endeavor. I kid not. And I was so so grateful for how quickly I was able to understand and implement the process, having never been inconvenienced or plagued with ANY issues or problems or hiccups, I'd be remiss if I didn't say that may be there should be an appreciation show dedicated that we can call "BirdEye for the Queer AND Straight Guys." No cons.

    Response from Birdeye

    Wow! Music to our hears! Thank you for taking the time and providing thorough feedback. We are thrilled you're having a positive experience and enjoying the platform.

    Thad
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2–10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Good product, but flawed

    Reviewed on 24/08/2022

    The support team really wants to do a good job and can make up for the product's shortcomings....

    The support team really wants to do a good job and can make up for the product's shortcomings. Issues pop up, naturally, as we come across unique instances, etc., and our Account Manager is great about working with us on finding resolutions.

    Pros

    Birdeye's ability to integrate with a wide variety of patient management systems (PMS) for review generation is exceptional and sets this product apart from anything else we can find. Our clients use a wide variety of PMSs, and Birdeye integrates with nearly all of them. If they don't they'll work on finding a solution to bring automation to the system.

    Cons

    We have a large number of clients that use this system and during the sales process we were told that all we needed to do was provide a CSV of their names & locations, and the onboarding team would handle it. Unfortunately, that was not the case. We had to manually configure a profile for each of our clients.

    Also, the continually cross market to existing clients. For example, we have a client that has multiple locations. Most of the locations are managed through our Birdeye account, while one location has it's own Birdeye account not tied to us. The manager of that one location continues to receive messages from Birdeye saying that they really should bring the other locations onboard and also says that nothing is being done with the locations we manage. Every time they send a message we request that Birdeye flag that the other locations are in our account - for some reason they won't. It's been a major issue for some of our larger clients with multiple locations spread across different Birdeye accounts.

    Alternatives Considered

    Grade.us

    Reasons for Choosing Birdeye

    Birdeye's integration with our client's patient management systems was a game changer.

    Switched From

    Yext and Grade.us

    Reasons for Switching to Birdeye

    Birdeye's integration with our client's patient management systems was a game changer.

    Response from Birdeye

    Amazing, thorough feedback, Thad! We are looking into your feedback and our team will be on top of enhancing the features for our customer's continued success. Thank you for the awareness and for being a wonderful Birdeye partner!

    kyle
    Overall rating
    • Industry: Construction
    • Company size: 11–50 Employees
    • Used for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 0.0 /10

    IMPOSSIBLE TO GET OUT OF THERE CONTRACT!!! YOU WILL BE STUCK LIKE ME

    Reviewed on 12/03/2020

    It was a good service but there contract is made to keep you stuck year after year. Good luck ever...

    It was a good service but there contract is made to keep you stuck year after year. Good luck ever getting out of it.

    Pros

    So sad because they actually have a decent platform but we have tried on multiple occasions to cancel our membership because our new system has a similar feature that took the place of this. We have called, emailed, etc and our Rep doesn't call us back once he knows we are trying to cancel. Then magically when he finally calls us back he informs us that we just missed the cut off to cancel and were stuck for another year. Another $4200 down the drain. Don't take my word for it, take all the rest of people who have met the same fates word for it by reading all other negative reviews online. Sad when any company who is supposedly doing legitimate business has to trap you with this auto renewal and then claim its our fault for not canceling in time. Now they are saying I cant do anything until September again even though we have tried multiple times to cancel this.

    Cons

    You can never get out of your contract that supposedly you are suppose to be able to after the first year. The Rep knew we were trying to cancel but yet finally got a hold of us after the "cut off" date that auto renews us. I cant believe when you have been a loyal customer for 3 plus years they still feel the need to trap you into this. I understand the first year but after many years to trap you like this is horrible business practices. I dont want any money back, all I want is to be done. It served its purpose but now Im done but they claim Im stuck until September but Im not even allowed to put in a future cancellation request. No I have to go through the whole year and try all over again to get a hold of them in there slim cancellation window and Im sure they will magically avoid our call and then magically not call us back until after its to late. My advice to anyone is find a company to do this same thing for you that doesnt have this fine print auto-renewal because you will stuck just like I am.

    Marah
    Overall rating
    • Industry: Restaurants
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Great for gaining a head start on the competition by better understanding customer requirements

    Reviewed on 10/01/2023

    Using Birdeye's powerful tools has given us greater ability to track feedback from our customers as...

    Using Birdeye's powerful tools has given us greater ability to track feedback from our customers as well as our competitors. It made the process of reviewing multiple comments more efficient, allowing us to adjust our marketing strategies to fit actual customer interests, which increased customer confidence in our products and helped us gain customer loyalty. neo.

    Pros

    Birdeye's ability to consolidate feedback about our brand from different channels into one easy-to-navigate interface is a huge plus for us; Being able to see all comments in one place, in a way that is easy to understand and categorize, allows us to better understand our customers' needs and adjust our marketing tactics accordingly. It was great to be able to automate alerts for the many people who need to be aware of reviews and enhance the speed with which they can be responded to.

    Cons

    Birdeye has a great support team, which is helpful because they show us how to use the features and carry out instructions appropriately.

    Response from Birdeye

    Thanks for your detailed feedback and sharing your success story with us!

    Amy
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 11–50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Automated Reviews Made Easy!

    Reviewed on 30/04/2021

    Overall I am very pleased with the product. It is a huge improvement from who we previously used....

    Overall I am very pleased with the product. It is a huge improvement from who we previously used. They continue to innovate their product and are open to suggestions. They find solutions and are dedicated to customer satisfaction.

    Pros

    I like how I can customize reviews to brand them for each of my clients' needs. Automation is a huge benefit as I can now offer this product to a wider variety of my clients.

    Cons

    There are some platforms such as FieldEdge that they offer to integrate with but it is not a true integration. They have a dedicated team to pull contacts to send customer review requests through cloud based access, but it lacks a seamless effort at times.
    More platforms to fully integrate on would be beneficial, Such platforms would be: Successware, Payzer, FieldEdge, dESCO.

    Alternatives Considered

    Grade.us, ReviewBuzz, and Podium

    Reasons for Choosing Birdeye

    Nearby Now lacked the ability to automate on a number of platforms. It also did not offer the variety of customizations that Birdeye does. Our company wanted to focus more on earning third-party reviews, whereas Nearby Now focused more so on earning first-party reviews on their platform first which we do not find as valuable as Google and Facebook.

    Reasons for Switching to Birdeye

    It offered the most for what we were looking for in a product: customization, multiple methods to generate reviews on, focus on 3rd party review generation, cost-effective, and automation.
    Showing 5 reviews of 557 Read all reviews

    Birdeye FAQs

    Below are some frequently asked questions for Birdeye.

    Birdeye offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Available

    Contact BirdEye directly for detailed pricing information.

    Birdeye has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Birdeye supports the following languages:

    English

    Birdeye supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Birdeye integrates with the following applications:

    ABELDent, ASI-ware, AccuLynx, Actionstep, Adobe Commerce, AdvancedMD EHR, AestheticsPro, AppFolio Property Manager, Appointy, Arborgold, AutoStar Solutions, BigCommerce, Bookeo, Booker, BoomTown, Breezeworks, Brightree, CareCloud, Chameleon-CMS, ChiroTouch, ClearDent, Clio, Constant Contact, Covetrus Pulse, Curve Dental, DaySmart Appointments, DealerCenter, Dealertrack DMS, DentiMax, Dentrix, Dentrix Ascend, Dolphin Management, DrChrono, EPICS, Eaglesoft, EndoVision, Eyefinity OfficeMate, FareHarbor, FieldLocate, FieldRoutes, Filevine, FiveStars, Frazer, FreshBooks, Full Slate, Genbook, GorillaDesk, Grapevine6, HomeGauge, IntakeQ, JobNimbus, Kajabi, Keap, Limo Anywhere, LinkedIn for Business, LiveRez, MOGO, MRI Software, MYOB Business, Mailchimp, Maxident, MediaDent, Meevo, Merlin, Meta for Business, Mindbody, Mogo CRM, MoverBase, NextGen, Onfleet, Open Dental, OrthoTrac a Sensei product, PatientNow, PayPal, Peachtree by Sage, Pipedrive, Point of Rental Software, Practice Fusion, Practice-Web, PracticeWorks a Sensei product, QSIDental Web, QuickBooks Desktop Enterprise, Quickbooks Online, Quorum, RazorSync, RealPage, RepairShopr, Revelation Pets, RevolutionEHR, Rosy, Salesforce Sales Cloud, Schedulicity, Service Fusion, ServiceM8, ServiceMonster, ServiceTitan, Shelter Buddy, ShippingEasy, Shopify, Skywerk, Solutionreach, Square Point of Sale, Streamline, Successware, SugarCRM, SuperSalon, Surefire CRM, SuzyDental 4, The Edge, Timely, Total Dental, Twitter, Vagaro, Veriforce, WooCommerce, Workiz, Xero, ZENOTI, Zapier, Zillow Rental Manager, Zoho CRM, Zomato for Business, athenaOne, iDentalSoft, mHelpDesk

    Birdeye offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

    Related categories

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