Birdeye

#1 most trusted reputation and customer experience platform

About Birdeye

Birdeye is the highest-rated all-in-one reputation and customer experience platform for local businesses and brands. Over 90,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of innovators from Google, Amazon, Salesforce, and Yahoo and is backed by the who’s who of Silicon Valley, including Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Learn more at birdeye.com.

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Birdeye

  • Supports a mobile app version for iOS and Android, which allows users to collect reviews, track customer feedback, and access reports anytime, anywhere.

  • BirdEye displays customer feedback from 250+ sites on a centralized dashboard, allowing users to monitor reviews and engage with customer conversations all in one place.

  • Natural Language Processing (NLP) technology helps users evaluate their industry ranking through real-time competitive insight into competing review sites and social platforms.

  • BirdEye’s survey designer tool allows users to create and manage custom surveys through a drag-and-drop interface.

  • Real-time business analytics help users gain actionable insight into customer feedback data collected from review sites, social media and surveys.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Australia, Canada, Mexico, New Zealand, Puerto Rico , United States

    Supported Languages

    English

    Pricing starting from:

    Not provided by vendor

    • Free Version
    • Free Trial
    • Subscription

    Images

    Birdeye Software - Unified Inbox - Respond to customers who chat, text or leave a review from one Unified Inbox
    Birdeye Software - Ticketing - Turn negative feedback into tickets to take immediate action
    Birdeye Software - Surveys - Send out surveys and analyze 1,000s of responses easily
    Birdeye Software - Reports - Analyze customer sentiment over time
    Birdeye Software - Listings - Easily manage your listings across 50+ sites from a single dashboard
    Birdeye Software - Customer sentiment analysis - Monitor customer sentiment and drill down to solve problems on the ground.
    Birdeye Software - Dashboards - Gives you an overview of your online reputation
    Birdeye Software - Reviews - Get customer reviews on text or email
    Birdeye Software - Referrals - Make it easy for your customers to refer their friends and family
    View 14 more
    Birdeye video
    Birdeye video
    Birdeye video
    Birdeye video
    Birdeye video
    Birdeye Software - Unified Inbox - Respond to customers who chat, text or leave a review from one Unified Inbox
    Birdeye Software - Ticketing - Turn negative feedback into tickets to take immediate action
    Birdeye Software - Surveys - Send out surveys and analyze 1,000s of responses easily
    Birdeye Software - Reports - Analyze customer sentiment over time
    Birdeye Software - Listings - Easily manage your listings across 50+ sites from a single dashboard
    Birdeye Software - Customer sentiment analysis - Monitor customer sentiment and drill down to solve problems on the ground.
    Birdeye Software - Dashboards - Gives you an overview of your online reputation
    Birdeye Software - Reviews - Get customer reviews on text or email
    Birdeye Software - Referrals - Make it easy for your customers to refer their friends and family

    Features

    Total features of Birdeye: 139

    • 2-Way Messaging
    • AI/Machine Learning
    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Alerts / Escalation
    • Alerts/Notifications
    • Audience Targeting
    • Augmented Analytics
    • Auto-Responders
    • Automated Responses
    • Benchmarking
    • CRM Software
    • Campaign Analytics
    • Campaign Management Software
    • Campaign Scheduling
    • Canned Responses
    • Chat/Messaging
    • Chatbot Software
    • Code-free Development
    • Collaboration Tools
    • Commenting/Notes
    • Communication Management
    • Competitive Analysis
    • Conditional Logic
    • Configurable Alerts
    • Contact Management Software
    • Content Management System (CMS) Software
    • Contextual Guidance
    • Customer Engagement Software
    • Customer Experience Management
    • Customer History
    • Customer Segmentation
    • Customizable Branding
    • Customizable Fields
    • Customizable Forms
    • Customizable Questions
    • Customizable Reports
    • Customizable Templates
    • Dashboard Software
    • Data Analysis Tools
    • Data Import/Export
    • Data Visualization Software
    • Drag & Drop
    • Email Alerts
    • Email Marketing Software
    • Email Reminders
    • Engagement Tracking
    • Feedback Management
    • File Sharing Software
    • Filtering
    • For Sales / Marketing
    • Gamification Software
    • Group Messaging
    • Human Handover
    • Impact Measurement
    • Influencer Tracking
    • Intent Recognition
    • Keyword Tracking
    • Knowledge Base Management
    • Knowledge Management Software
    • Lead Capture Software
    • Lead Qualification
    • Live Chat Software
    • MMS
    • Mass Texting
    • Message Personalization
    • Mobile Access
    • Mobile Alerts
    • Mobile Survey
    • Monitoring
    • Multi-Channel Campaigns
    • Multi-Channel Communication
    • Multi-Channel Data Collection
    • Multi-Channel Distribution
    • Multi-Channel Management
    • Multi-Language
    • Multi-Location
    • Natural Language Processing
    • Negative Feedback Management
    • Offline Form
    • One-to-One Messaging
    • Performance Metrics
    • Pre-Configured Bot
    • Predictive Analytics Software
    • Proactive Chat
    • Progress Tracking
    • Pulse Surveys
    • Question Branching
    • Ratings / Reviews
    • Real Time Analytics
    • Real Time Data
    • Real Time Monitoring
    • Real Time Notifications
    • Real Time Reporting
    • Real-time Consumer-facing Chat
    • Real-time Conversations
    • Real-time Updates
    • Reminders
    • Reporting & Statistics
    • Reporting/Analytics
    • Reputation Management Software
    • Response Management
    • Review Generation
    • Review Monitoring
    • Review Notification
    • Review Request
    • SEO Audit
    • SEO Management
    • SMS Messaging
    • Scheduled Messaging
    • Screen Sharing Software
    • Search/Filter
    • Sentiment Analysis
    • Single Sign On Software
    • Skip Logic
    • Social Listening
    • Social Media Integration
    • Social Media Monitoring Software
    • Social Sharing
    • Support Ticket Management
    • Survey Builder
    • Survey/Poll Management
    • Surveys & Feedback
    • Tagging
    • Template Management
    • Text Analysis Software
    • Third Party Integrations
    • Transcripts/Chat History
    • Trend Analysis
    • URL Customization
    • Video Chat
    • Virtual Assistant
    • Visual Analytics
    • Web Tracking
    • Website Integration
    • Website Monitoring Software
    • Website Visitor Tracking
    • Widgets

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    Reviews

    Overall rating

    4.7 /5
    (532)
    Value for Money
    4.5/5
    Features
    4.7/5
    Ease of Use
    4.7/5
    Customer Support Software
    4.7/5

    Already have Birdeye?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 532
    Nick
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    Best choice for review management platforms

    Reviewed on 24/07/2020

    I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but...

    I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.

    Pros

    We tried a few different review management systems but BirdEye was the most established one. They offer great deals for marketing agencies that are looking to whitelabel the software and offer it to clients as part of the marketing packages. This was a huge plus for us.

    Cons

    Software can be clunky. Think of BirdEye like Salesforce, they're the biggest in the space because the software is good but it can also be rather clucky to use. Other review management systems were more streamlined but I think BirdEye more than makes up for it with customer service and support.

    Alternatives Considered

    Sprout Social, Trustpilot, and Podium

    Reasons for Switching to Birdeye

    We could whitelabel BirdEye and they had very attractive packages if you were purchasing many licenses for clients. They also have great integrations like with SIKKA that allows us to automate the collection of reviews for our dental clients.

    Response from BirdEye

    Hi Nick, thanks for choosing BirdEye! We appreciate you being a BirdEye partner and we look forward to the years to come. Keep up the great work!

    Kim
    Overall rating
    • Industry: Medical Practice
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Birdeye takes the work out of asking for reviews

    Reviewed on 29/09/2022

    Birdeye has a strong customer relations team. They genuinely seek to provide optimal service. They...

    Birdeye has a strong customer relations team. They genuinely seek to provide optimal service. They are caring and will resolve any concerns.

    Pros

    We use Birdeye for a multi-doctor practice. The reviews are sent to our patients after they leave our office. I check the dashboard regularly and respond to received reviews. The dashboard is easy to use.
    One feature that I appreciate is that each review states which location the patient was seen at and which doctor saw the patient.
    I can also "add a tag" with the name of the doctor that referred our patient to our practice.

    If I am looking for a review to use for a radio ad or in a marketing piece, I can search the reviews by doctor, location, procedure done, or key words.

    On a side note, we have a contest each month in our office of which doctor and team received the most reviews for the month! This encourages our team members to provide the highest quality of service to our patients and they also remind the patient that they are getting a review request and to please fill it out.

    Cons

    Years ago, when we first joined there were glitches in the software and the review requests would not send out. I could always tell because I would stop receiving reviews.

    Response from Birdeye

    Amazing success story, Kim! We love hearing how Birdeye has helped your practice. The monthly contest sounds so fun! What a great way to keep your team engaged and on top of things! Thanks for sharing. :)

    Peter
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 0.0 /10

    Over charged over promised bait and switch, deceit, and non stop billing issues!

    Reviewed on 19/11/2021

    I lost money by using BirdEye and they still wont fix the issues!

    I lost money by using BirdEye and they still wont fix the issues!

    Pros

    The ability to get more reviews on google

    Cons

    Lots of issues with integrations and billing but most of all I purchased Yext through them and was given Synup! I was lied to and when I called them out on it they said oh we will give you Yext now, I asked for a refund and they said they were working on it, I found this out at the end of July or beginning of August then I told them I would not be renewing my 25 locations, they then said they would send me a new contract, tried to get me to sign a 3-year contract, I refused and said I wanted to drop down to 10 locations, they then sent me a new contract for one year, I didn't sign, then they auto renewed, I'm reporting them to the state attorney! Also everyone I dealt with was fired or left!

    Alternatives Considered

    Swell and Podium

    Reasons for Choosing Birdeye

    They bait and switched said I could bring back all the old clients that I originally brought to BirdEye back to my agency and then once the contract was signed said I couldn't!

    Reasons for Switching to Birdeye

    They bait and switched said I could bring back all the old clients that I originally brought to BirdEye back to my agency and then once the contract was signed said I couldn't!
    Thad
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Good product, but flawed

    Reviewed on 24/08/2022

    The support team really wants to do a good job and can make up for the product's shortcomings....

    The support team really wants to do a good job and can make up for the product's shortcomings. Issues pop up, naturally, as we come across unique instances, etc., and our Account Manager is great about working with us on finding resolutions.

    Pros

    Birdeye's ability to integrate with a wide variety of patient management systems (PMS) for review generation is exceptional and sets this product apart from anything else we can find. Our clients use a wide variety of PMSs, and Birdeye integrates with nearly all of them. If they don't they'll work on finding a solution to bring automation to the system.

    Cons

    We have a large number of clients that use this system and during the sales process we were told that all we needed to do was provide a CSV of their names & locations, and the onboarding team would handle it. Unfortunately, that was not the case. We had to manually configure a profile for each of our clients.

    Also, the continually cross market to existing clients. For example, we have a client that has multiple locations. Most of the locations are managed through our Birdeye account, while one location has it's own Birdeye account not tied to us. The manager of that one location continues to receive messages from Birdeye saying that they really should bring the other locations onboard and also says that nothing is being done with the locations we manage. Every time they send a message we request that Birdeye flag that the other locations are in our account - for some reason they won't. It's been a major issue for some of our larger clients with multiple locations spread across different Birdeye accounts.

    Alternatives Considered

    Grade.us

    Reasons for Choosing Birdeye

    Birdeye's integration with our client's patient management systems was a game changer.

    Switched From

    Yext and Grade.us

    Reasons for Switching to Birdeye

    Birdeye's integration with our client's patient management systems was a game changer.

    Response from Birdeye

    Amazing, thorough feedback, Thad! We are looking into your feedback and our team will be on top of enhancing the features for our customer's continued success. Thank you for the awareness and for being a wonderful Birdeye partner!

    Deborah
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2-10 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 7.0 /10

    Good for reputation management

    Reviewed on 10/11/2022

    For overall reputation management Birdeye is great, when review requests are sent out. I feel like...

    For overall reputation management Birdeye is great, when review requests are sent out. I feel like sometimes this is hit or miss. It's like when we get closer to renewal time we start to get reviews but in the midyear it drys up and we get nothing.

    Pros

    I like that it allows us to request and receive reviews for Google, we also get text messaging through the app with Birdeye but we have to physically generate the messages.

    Cons

    We can not get any automated text message reminders through Birdeye, we want a service provider for this service. There are other features but they are at an additional cost. Also one of the Birdeye employees was badgering me to sign a two year contract instead of our usual one year contract. And he charged my credit card for additional fees as well without my knowledge.

    Showing 5 reviews of 532 Read all reviews

    Birdeye FAQs

    Below are some frequently asked questions for Birdeye.

    Birdeye offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Available

    Contact BirdEye directly for detailed pricing information.

    Birdeye has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

    Birdeye supports the following languages:

    English

    Birdeye supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Birdeye integrates with the following applications:

    ABELDent, ASI-ware, AccuLynx, Actionstep, Adobe Commerce, AdvancedMD EHR, AestheticsPro, AppFolio Property Manager, Appointy, Arborgold, AutoStar Solutions, BigCommerce, Bookeo, Booker, BoomTown, Breezeworks, Brightree, CareCloud, Chameleon-CMS, ChiroTouch, ClearDent, Clio, Constant Contact, Covetrus Pulse, Curve Dental, DaySmart Appointments, DealerCenter, Dealertrack DMS, DentiMax, Dentrix, Dentrix Ascend, Dolphin Management, DrChrono, EPICS, Eaglesoft, EndoVision, Eyefinity OfficeMate, FareHarbor, FieldLocate, FieldRoutes, Filevine, FiveStars, Frazer, FreshBooks, Full Slate, Genbook, GorillaDesk, Grapevine6, HomeGauge, IntakeQ, JobNimbus, Kajabi, Keap, Limo Anywhere, LinkedIn for Business, LiveRez, MOGO, MRI Software, MYOB Business, Mailchimp, Maxident, MediaDent, Meevo, Merlin, Meta for Business, Mindbody, Mogo CRM, MoverBase, NextGen, Onfleet, Open Dental, OrthoTrac, PatientNow, PayPal, Peachtree by Sage, Pipedrive, Point of Rental Software, Practice Fusion, Practice-Web, PracticeWorks, QSIDental Web, QuickBooks Desktop Enterprise, Quickbooks Online, Quorum, RazorSync, RealPage, RepairShopr, Revelation Pets, RevolutionEHR, Rosy, Salesforce Sales Cloud, Schedulicity, Service Fusion, ServiceM8, ServiceMonster, ServiceTitan, Shelter Buddy, ShippingEasy, Shopify, Skywerk, Solutionreach, Square Point of Sale, Streamline, Successware, SugarCRM, SuperSalon, Surefire CRM, SuzyDental 4, The Edge, Timely, Total Dental, Twitter, Vagaro, Veriforce, WooCommerce, Workiz, Xero, ZENOTI, Zapier, Zillow Rental Manager, Zoho CRM, Zomato for Business, athenaOne, iDentalSoft, mHelpDesk

    Birdeye offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

    Related categories

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