--- description: Detailed reviews on Birdeye based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare Birdeye with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Birdeye Reviews, Prices & Ratings | GetApp UAE 2026 --- Breadcrumb: [Home](/) > [AI Content Creation Platforms](/directory/5224/ai-content-generation-platforms/software) > [Birdeye](/software/112535/birdeye) # Birdeye Canonical: https://www.getapp.ae/software/112535/birdeye Page: 1 / 30\ Next: [Next page](https://www.getapp.ae/software/112535/birdeye?page=2) > Cloud-based agentic marketing platform for multi-location businesses, consolidating reviews, listings, social media, and customer. > > Verdict: Rated **4.7/5** by 707 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Birdeye \* Consolidates reputation management, social media, listings, messaging, surveys, and analytics into one platform, removing dependency on multiple disconnected tools. \* Provides multi-location visibility and control from a single dashboard, giving enterprise and franchise operators a unified view across all locations. \* Automates review requests, responses, and marketing across 200+ review sites, increasing review volume and online reputation scores without manual effort. \* Syncs business profiles across 50+ directories and search platforms, improving local search visibility on both traditional and AI-powered search engines including ChatGPT, Gemini, and Perplexity. \* Runs personalized email and SMS marketing campaigns per location through AI-driven marketing automation, reducing manual labor costs. \* Manages customer conversations across channels from a unified inbox, capturing leads, segmenting audiences, and maintaining consistent engagement at scale. \* Measures customer sentiment and benchmarks reputation against competitors through Insights AI, delivering targeted recommendations for improvement. \* Identifies and analyzes rival businesses through Competitors AI, supporting data-driven positioning and strategy. \* Gathers structured customer feedback across locations via surveys, surfacing sentiment trends for operational and marketing decisions. \* Accepts digital, card reader, QR code, and text-based payments, extending transaction capabilities within the platform. \* Tracks outcomes across search, social, and reputation with always-on reporting and analytics. \* Supports enterprise governance through role-based permissions, audit trails, and compliance guardrails aligned with HIPAA, FINRA, and GDPR standards. \* Integrates with 3,000+ CRMs, property management systems, and business applications including Salesforce, HubSpot, and QuickBooks, enabling automated, event-triggered outreach from existing systems. \* Delivers domain-specific AI accuracy across 30+ industries through Industry AI, trained on data from 150,000+ companies and 400,000+ business locations. \* Allows businesses to build custom AI agents from sample call transcripts using Agent Studio, extending automation to unique operational workflows. \* Structures pricing per location and product selection under one contract, simplifying vendor management for multi-location organizations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 707 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Birdeye - **Location**: Palo Alto, US - **Founded**: 2012 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: Contact BirdEye directly for detailed pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, France, Italy, Mexico, Netherlands, New Zealand, Puerto Rico, United Kingdom, United States ## Features - 2-Way Messaging - @mentions - AI Copilot - AI Writing Assistant - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Audience Targeting - Augmented Analytics - Automated Publishing - Automated Responses - Autoresponders - Benchmarking - CRM Integration - CRM Software - Calendar Management - Campaign Analytics ## Integrations (112 total) - 1CoreSolution - 8am MyCase - Adeptive - AgencyAnalytics - Apple - Authenticom - Booker - Booker - Buildertrend - CareCloud Charts - CareStack - ChatBot - Clio Grow - Cloud Access Security Broker (CASB) - Cloze ... and 97 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support ## Category - [AI Content Creation Platforms](https://www.getapp.ae/directory/5224/ai-content-generation-platforms/software) ## Related Categories - [AI Content Creation Platforms](https://www.getapp.ae/directory/5224/ai-content-generation-platforms/software) - [Feedback and Reviews Management Software](https://www.getapp.ae/directory/575/feedback-and-reviews-management/software) - [Reputation Management Software](https://www.getapp.ae/directory/873/reputation-management/software) - [Live Chat Software](https://www.getapp.ae/directory/561/live-chat/software) - [Customer Experience Software](https://www.getapp.ae/directory/601/customer-experience/software) ## Alternatives 1. [Brand24](https://www.getapp.ae/software/101485/brand24) — 4.7/5 (255 reviews) 2. [ReputationStacker](https://www.getapp.ae/software/2071031/reputationstacker) — 4.9/5 (58 reviews) 3. [Trustpilot](https://www.getapp.ae/software/113149/trustpilot) — 4.5/5 (1206 reviews) 4. [GiveMe5.ai](https://www.getapp.ae/software/182703/grab-your-reviews) — 4.7/5 (86 reviews) 5. [Hootsuite](https://www.getapp.ae/software/20432/hootsuite) — 4.4/5 (3803 reviews) ## Reviews ### "Best choice for review management platforms" — 5.0/5 > **Nick** | *24 July 2020* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: We tried a few different review management systems but BirdEye was the most established one. They offer great deals for marketing agencies that are looking to whitelabel the software and offer it to clients as part of the marketing packages. This was a huge plus for us. > > **Cons**: Software can be clunky. Think of BirdEye like Salesforce, they're the biggest in the space because the software is good but it can also be rather clucky to use. Other review management systems were more streamlined but I think BirdEye more than makes up for it with customer service and support. > > I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider. ----- ### "Great improvement in our reviews\!" — 5.0/5 > **Lisbeth** | *4 September 2025* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: Since implementing Birdeye, we have seen a consistent increase in our review volume and in positive review feedback. We love that we can set up survey campaigns and respond in the platform directly to all feedback and public review pages (Google, Yelp, Birdeye, etc...) > > **Cons**: The one thing that would greatly benefit us is more support with being able to verify our listings like our Google My Business pages. > > Customer support is very responsive and helpful. Our review volume has increased and we have seen a higher volume of positive reviews. The Birdeye platform is super helpful to allow us to see all of our feedback in one place and respond accordingly so we can consistently monitor our online reputation. ----- ### "Stay away from Birdeye\!" — 1.0/5 > **Jaro** | *1 May 2025* | Health, Wellness & Fitness | Recommendation rating: 0.0/10 > > **Pros**: Unfortunately, there was nothing I genuinely liked, as the results didn’t meet expectations. The promises weren't fulfilled. > > **Cons**: They made big promises but delivered poor results. It felt like empty talk with no real value. Birdeye is simply bad\! > > Stay away from Birdeye\! It was a complete waste of time, energy, and money. Disappointing from start to finish. ----- ### "10 years and counting" — 5.0/5 > **JR** | *21 May 2025* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Inbox---this feature is the hub of the platform. They have grown from a review platform to a hub that offers many other ways to serve a customer. > > **Cons**: Email needs attention-"from" address looks spammy. We are working with them for a solution, so hopefully it will no longer be our least favorite. > > We have been with them going on 10 years. That it self should give you reason to consider. They are a leader in the field of what they offer. ----- ### "Our Time with BirdEye" — 5.0/5 > **JC** | *2 September 2025* | Construction Software | Recommendation rating: 9.0/10 > > **Pros**: The ease of viewing reviews, the simple dashboard, and responsive customer service stand out to us for what we do as a business > > **Cons**: Some technology pieces should be modernized, especially with AI innovations shaping the future. since things are moving so quickly it would be best to catch up with the newest AI > > Easy to use and customer friendly; our company relies on it daily across all our locations in florida and in Texas. we find it helpful for our understanding of our customer interactions and perfecting the customer service experience ----- Page: 1 / 30\ Next: [Next page](https://www.getapp.ae/software/112535/birdeye?page=2) ## Links - [View on GetApp](https://www.getapp.ae/software/112535/birdeye) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data