Birdeye

Birdeye

#1 most trusted reputation and customer experience platform

About Birdeye

Birdeye is the highest-rated all-in-one reputation and customer experience platform for local businesses and brands. Over 100,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of innovators from Google, Amazon, Salesforce, and Yahoo and is backed by the who’s who of Silicon Valley, including Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Learn more at birdeye.com.


Key benefits of Birdeye

  • Supports a mobile app version for iOS and Android, which allows users to collect reviews, track customer feedback, and access reports anytime, anywhere.

  • BirdEye displays customer feedback from 250+ sites on a centralized dashboard, allowing users to monitor reviews and engage with customer conversations all in one place.

  • Natural Language Processing (NLP) technology helps users evaluate their industry ranking through real-time competitive insight into competing review sites and social platforms.

  • BirdEye’s survey designer tool allows users to create and manage custom surveys through a drag-and-drop interface.

  • Real-time business analytics help users gain actionable insight into customer feedback data collected from review sites, social media and surveys.

  • Images

    Birdeye Software - Unified Inbox - Respond to customers who chat, text or leave a review from one Unified Inbox
    Birdeye Software - Ticketing - Turn negative feedback into tickets to take immediate action
    Birdeye Software - Surveys - Send out surveys and analyze 1,000s of responses easily
    Birdeye Software - Reports - Analyze customer sentiment over time
    Birdeye Software - Listings - Easily manage your listings across 50+ sites from a single dashboard
    Birdeye Software - Customer sentiment analysis - Monitor customer sentiment and drill down to solve problems on the ground.
    Birdeye Software - Dashboards - Gives you an overview of your online reputation
    Birdeye Software - Reviews - Get customer reviews on text or email
    Birdeye Software - Referrals - Make it easy for your customers to refer their friends and family
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    Birdeye video
    Birdeye video
    Birdeye video
    Birdeye video
    Birdeye video
    Birdeye Software - Unified Inbox - Respond to customers who chat, text or leave a review from one Unified Inbox
    Birdeye Software - Ticketing - Turn negative feedback into tickets to take immediate action
    Birdeye Software - Surveys - Send out surveys and analyze 1,000s of responses easily
    Birdeye Software - Reports - Analyze customer sentiment over time
    Birdeye Software - Listings - Easily manage your listings across 50+ sites from a single dashboard
    Birdeye Software - Customer sentiment analysis - Monitor customer sentiment and drill down to solve problems on the ground.
    Birdeye Software - Dashboards - Gives you an overview of your online reputation
    Birdeye Software - Reviews - Get customer reviews on text or email
    Birdeye Software - Referrals - Make it easy for your customers to refer their friends and family

    Not sure about Birdeye? Compare with a popular alternative

    Birdeye

    4.7 (614)
    VS.

    Starting Price

    No pricing found
    $199.00
    month

    Pricing Options

    Free version
    Free trial
    Free version
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    Features

    137
    17

    Integrations

    125
    No integrations found

    Ease of Use

    4.7 (614)
    4.1 (9)

    Value for Money

    4.5 (614)
    4.2 (9)

    Customer Service

    4.7 (614)
    4.2 (9)

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    Reviews

    Overall rating

    4.7 /5
    (614)
    Value for Money
    4.5/5
    Features
    4.6/5
    Ease of Use
    4.7/5
    Customer Support Software
    4.7/5

    Already have Birdeye?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 614
    Jessica
    Overall rating
    • Industry: Building Materials
    • Company size: 2–10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Reviews=Revenue w/BirdEye as Your Guide

    Reviewed on 30/01/2020

    Prior to using BirdEye, I had the vaguest notion of what entailed the process of online reviewing,...

    Prior to using BirdEye, I had the vaguest notion of what entailed the process of online reviewing, HOW people and companies and businesses were actually able to procure such a steady stream of tremendous numbers of reviews and so quickly, in terms of date of service. It was bananas to me! Then, I had the pleasure of having the job of "sending a bird eye" to every one of our customers, right after I was hired, to be Dispatcher at a HVAC company, with absolutely no idea how a bird eye had anything to do with our business. I figured I just was not in on an inside joke and would have to learn that of course. I was given zero instruction other than the aforementioned line, we're talking I had NO IDEA what this was, what I was doing, or how I was going to do what I was supposed to be doing. Well, praise the high heavens and all the birds eyes in the sky that Bird Eye is what it is as I was able to learn EXACTLY what this system was, the importance of timely reviews, and exactly how to do the entire system simply by visiting the BirdEye website that first time. It is THAT intuitive and user-friendly, honestly, it's even FUN.

    Pros

    Absolutely EVERYTHING. For anyone who is tasked with being responsible for learning, implementing, and maintaining rigorous company reviews, quickly and with little to no instruction, the very reviews that Google proffer up upon searching either the respective company or simply the general industry, the reviews that are responsible for having an enormous impact on our first impression of a company and that are shown to the entire internet, those reviews, THIS exact software, this exact company BirdEye, IS what and all you need. Pinky swear. They have seriously taken this tremendous and immensely important component to a business' success and neatly packaged it into a one-size fits all, super intuitive, beyond simple to use and master and even FUN package. You WILL beast/slay the ever-present review dragon, you WILL please your boss and coworkers, as the reviews, rendered timely, efficient, and simple, keep gushing in. No matter the company's industry or scope of business, BirdEye IS THE eye in the revered review sky. Fly little review master, FLY!

    Cons

    Honestly, I found using BirdEye to be so fun, I realize I may be quite the outlier there, but as this is such a streamlined and easy set of steps, the same taken for each you send, doing the day's reviews is an almost therapeutic endeavor. I kid not. And I was so so grateful for how quickly I was able to understand and implement the process, having never been inconvenienced or plagued with ANY issues or problems or hiccups, I'd be remiss if I didn't say that may be there should be an appreciation show dedicated that we can call "BirdEye for the Queer AND Straight Guys." No cons.

    Response from Birdeye

    Wow! Music to our hears! Thank you for taking the time and providing thorough feedback. We are thrilled you're having a positive experience and enjoying the platform.

    Thad
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2–10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Good product, but flawed

    Reviewed on 24/08/2022

    The support team really wants to do a good job and can make up for the product's shortcomings....

    The support team really wants to do a good job and can make up for the product's shortcomings. Issues pop up, naturally, as we come across unique instances, etc., and our Account Manager is great about working with us on finding resolutions.

    Pros

    Birdeye's ability to integrate with a wide variety of patient management systems (PMS) for review generation is exceptional and sets this product apart from anything else we can find. Our clients use a wide variety of PMSs, and Birdeye integrates with nearly all of them. If they don't they'll work on finding a solution to bring automation to the system.

    Cons

    We have a large number of clients that use this system and during the sales process we were told that all we needed to do was provide a CSV of their names & locations, and the onboarding team would handle it. Unfortunately, that was not the case. We had to manually configure a profile for each of our clients.

    Also, the continually cross market to existing clients. For example, we have a client that has multiple locations. Most of the locations are managed through our Birdeye account, while one location has it's own Birdeye account not tied to us. The manager of that one location continues to receive messages from Birdeye saying that they really should bring the other locations onboard and also says that nothing is being done with the locations we manage. Every time they send a message we request that Birdeye flag that the other locations are in our account - for some reason they won't. It's been a major issue for some of our larger clients with multiple locations spread across different Birdeye accounts.

    Alternatives Considered

    Grade.us

    Reasons for Choosing Birdeye

    Birdeye's integration with our client's patient management systems was a game changer.

    Switched From

    Yext and Grade.us

    Reasons for Switching to Birdeye

    Birdeye's integration with our client's patient management systems was a game changer.

    Response from Birdeye

    Amazing, thorough feedback, Thad! We are looking into your feedback and our team will be on top of enhancing the features for our customer's continued success. Thank you for the awareness and for being a wonderful Birdeye partner!

    Peter
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 0.0 /10

    Over charged over promised bait and switch, deceit, and non stop billing issues!

    Reviewed on 19/11/2021

    I lost money by using BirdEye and they still wont fix the issues!

    I lost money by using BirdEye and they still wont fix the issues!

    Pros

    The ability to get more reviews on google

    Cons

    Lots of issues with integrations and billing but most of all I purchased Yext through them and was given Synup! I was lied to and when I called them out on it they said oh we will give you Yext now, I asked for a refund and they said they were working on it, I found this out at the end of July or beginning of August then I told them I would not be renewing my 25 locations, they then said they would send me a new contract, tried to get me to sign a 3-year contract, I refused and said I wanted to drop down to 10 locations, they then sent me a new contract for one year, I didn't sign, then they auto renewed, I'm reporting them to the state attorney! Also everyone I dealt with was fired or left!

    Alternatives Considered

    Swell and Podium

    Reasons for Choosing Birdeye

    They bait and switched said I could bring back all the old clients that I originally brought to BirdEye back to my agency and then once the contract was signed said I couldn't!

    Reasons for Switching to Birdeye

    They bait and switched said I could bring back all the old clients that I originally brought to BirdEye back to my agency and then once the contract was signed said I couldn't!
    Gus
    Overall rating
    • Industry: Construction Software
    • Company size: 501–1,000 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    An Integral Tool for Modern Customer Interactions

    Reviewed on 04/08/2023

    Birdeye stands out as a powerful software for managing and enhancing online customer relationships....

    Birdeye stands out as a powerful software for managing and enhancing online customer relationships. Its superior chatbot technology aids in dynamic customer interaction, while the comprehensive dashboard effectively consolidates customer messages. For businesses striving to modernize their digital customer service, Birdeye offers a remarkably reliable and practical solution.

    Pros

    One of the most commendable aspects of Birdeye is its ability to consolidate a large numbers of customer messages in a single, user-friendly dashboard. This feature not only saves time but also enhances our ability to make quick and informed decisions. Coupled with its interactive chatbot, Birdeye has proven to be an invaluable tool in elevating our customer service to new heights.

    Cons

    Despite the numerous advantages, Birdeye is not without its challenges. For beginners, the numerous features can be somewhat daunting, leading to a steep learning curve. Despite these minor hitches, the comprehensive features and reliability of Birdeye make it a worthwhile investment for any forward-looking business. The customer support came alongside every need quickly.

    Jessika
    Overall rating
    • Industry: Consumer Services
    • Company size: 11–50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Birdeye is fast and efficient!

    Reviewed on 01/12/2022

    Pros

    Birdeye has been a wonderful addition to our company! We previously used another desktop messaging app, and the switch to Birdeye has improved workflow greatly. It auto-refreshes, so we don't miss messages anymore. I love the desktop notifications feature for this reason as well. It transcribes voicemails most of the time (if the caller speaks clearly/had a good signal when they called.) Customers can also send us photos of where they would like their delivery placed. The company sends out review requests for us, instead of us having to individually send them every day. When a review comes in, it is automatically responded to through Birdeye.

    Cons

    I have not experienced any cons yet, as this is a newer software to our company.

    Response from Birdeye

    Thank you so much for being a a Birdeye customer! We are happy to hear about your success story! :)

    Showing 5 reviews of 614 Read all reviews

    Birdeye FAQs

    Below are some frequently asked questions for Birdeye.

    Birdeye offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Available

    Contact BirdEye directly for detailed pricing information.

    Birdeye has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Birdeye supports the following languages:

    English

    Birdeye supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Birdeye integrates with the following applications:

    ABELDent, ASI-ware, AccuLynx, Actionstep, Adobe Commerce, AdvancedMD EHR, AestheticsPro, AppFolio Property Manager, Appointy, Arborgold, AutoStar Solutions, BigCommerce, Bookeo, Booker, BoomTown, Breezeworks, Brightree, CareCloud, Chameleon-CMS, ChiroTouch, ClearDent, Clio, Constant Contact, Covetrus Pulse, Curve Dental, DaySmart Appointments, DealerCenter, Dealertrack DMS, DentiMax, Dentrix, Dentrix Ascend, Dolphin Management, DrChrono, EPICS, Eaglesoft, EndoVision, Eyefinity OfficeMate, FareHarbor, FieldLocate, FieldRoutes, Filevine, FiveStars, Frazer, FreshBooks, Full Slate, Genbook, GorillaDesk, Grapevine6, HomeGauge, IntakeQ, JobNimbus, Kajabi, Keap, Limo Anywhere, LinkedIn for Business, LiveRez, MOGO, MRI Software, MYOB Business, Mailchimp, Maxident, MediaDent, Meevo, Merlin, Meta for Business, Mindbody, Mogo CRM, MoverBase, NextGen, Onfleet, Open Dental, OrthoTrac a Sensei product, PatientNow, PayPal, Peachtree by Sage, Pipedrive, Point of Rental Software, Practice Fusion, Practice-Web, PracticeWorks a Sensei product, QSIDental Web, QuickBooks Desktop Enterprise, Quickbooks Online, Quorum, RazorSync, RealPage, RepairShopr, Revelation Pets, RevolutionEHR, Rosy, Salesforce Sales Cloud, Schedulicity, Service Fusion, ServiceM8, ServiceMonster, ServiceTitan, Shelter Buddy, ShippingEasy, Shopify, Skywerk, Solutionreach, Square Point of Sale, Streamline, Successware, SugarCRM, SuperSalon, Surefire CRM, SuzyDental 4, The Edge, Timely, Total Dental, Twitter/X, Vagaro, Veriforce - Dupe, WooCommerce, Workiz, Xero, ZENOTI, Zapier, Zillow Rental Manager, Zoho CRM, Zomato for Business, athenaOne, iDentalSoft, mHelpDesk

    Birdeye offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

    Related categories

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