Wix Answers

Clients seem to be able to find answers more easily. At least the ones who are not too lazy and inconsiderate: willing to bother me instead of finding the answers themselves.

Main con: Much TOO pricey for the lowest level use /just one user. It feels more fitting if the price was halved for sole proprietors with no employees (for the knowledge base with no ads and custom url). The cost for the higher levels/ more employees, is understandable though.

Nitpicky thing: the "popular articles" was too out the way to find. Actually forgot how to find it twice.

With Wix Answers we were able to quickly and confidently get set up without any fuss. There's no complicated triggers or automations, and customizing the platform to our needs and brand was so easy - no developers or engineering background needed! Their own customer support is also second to none.

The interface itself is quite intuitive, and easily managed between multiple languages and agents. The analytics have given us a whole new way to learn what our customers need, and why they're reaching out. Content is easy to maintain, and everything is fully linked and integrated right down to the translations in our help centre and saved replies.

There are only two cons we've found so far:
1. The platform is quite new, so there are still features that are in development and not quite ready, or missing all together (when comparing to other platforms). For example auto detection and removal of spam/automatic replies, or in depth statistics and reporting via Agent.
2. Learning and setting up the platform wasn't tricky, but did require a fair amount of trial and error. The help centre content that Wix provides covers the basics, but could be a bit more in depth allowing users to really understand how to use the features available.

Good to get help when it's needed, and decent community.

Hard to get help, can't make a phone call, often have a hard time getting people to actually answer your questions instead of giving canned answers that can easily be found in the FAQ.

Thanks to a streamlined and user-friendly interface and advanced customization options, documenting and sharing knowledge with our customers has never been easier. Wix Answers packs a lot of features into a sleek and elegant product that can be used by virtually anyone to create visually stunning articles with great visibility in search engines.

Some pretty basic functionalities are still missing such as a content collaboration with in-line comments, table editing options, and the ability to customize URL page slugs.