Wix Answers

Clients seem to be able to find answers more easily. At least the ones who are not too lazy and inconsiderate: willing to bother me instead of finding the answers themselves.

Main con: Much TOO pricey for the lowest level use /just one user. It feels more fitting if the price was halved for sole proprietors with no employees (for the knowledge base with no ads and custom url). The cost for the higher levels/ more employees, is understandable though.

Nitpicky thing: the "popular articles" was too out the way to find. Actually forgot how to find it twice.

Experts: With Wix Answers we had the option to rapidly and certainly get set up with practically no quarrel. There's no convoluted triggers or mechanizations, and redoing the stage to our requirements and brand was so natural - no designers or designing foundation required! Their own client service is additionally top notch. The actual interface is very instinctive, and effortlessly oversaw between different dialects and specialists. The examination have given us an entirely different method for realizing what our clients need, and why they're connecting. Content is not difficult to keep up with, and everything is completely connected and coordinated directly down to the interpretations in our assistance place and saved answers.

Cons: There are just two cons we've seen as up to this point: 1. The stage is very new, so there are still elements that are being developed and not exactly prepared, or missing all together (when contrasting with different stages). For instance auto recognition and evacuation of spam/programmed answers, or top to bottom insights and revealing by means of Agent. 2. Learning and setting up the stage wasn't precarious, however required a decent measure of experimentation. The assist place with satisfying that Wix gives covers the essentials, yet could be a smidgen more inside and out permitting clients to truly see how to utilize the highlights accessible.

Good to get help when it's needed, and decent community.

Hard to get help, can't make a phone call, often have a hard time getting people to actually answer your questions instead of giving canned answers that can easily be found in the FAQ.

With Wix Answers we were able to quickly and confidently get set up without any fuss. There's no complicated triggers or automations, and customizing the platform to our needs and brand was so easy - no developers or engineering background needed! Their own customer support is also second to none.

The interface itself is quite intuitive, and easily managed between multiple languages and agents. The analytics have given us a whole new way to learn what our customers need, and why they're reaching out. Content is easy to maintain, and everything is fully linked and integrated right down to the translations in our help centre and saved replies.

There are only two cons we've found so far:
1. The platform is quite new, so there are still features that are in development and not quite ready, or missing all together (when comparing to other platforms). For example auto detection and removal of spam/automatic replies, or in depth statistics and reporting via Agent.
2. Learning and setting up the platform wasn't tricky, but did require a fair amount of trial and error. The help centre content that Wix provides covers the basics, but could be a bit more in depth allowing users to really understand how to use the features available.