
About Wix Answers
The next-gen customer support solution, ready right out-out-of-the-box, with all the tools to deliver great customer care. Agents support customers from a single workspace, enabling efficiencies across all channels. With built-in automations and knowledge management system improving handling time and requires zero dev resources - Answers optimizes day-to-day CS environments. Developed for growing businesses, support teams can scale effectively, so customer service is never compromised.
Pricing starting from:
$24.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Wix Answers
Key benefits of Wix Answers
Agents are focused only on helping customers without having to switch between tabs or platforms.
With a single timeline for interactions and all the knowledge agents need.
One system for all channels lets you eliminate the costs and inefficiencies of maintaining multiple vendors.
An intuitive single-view workspace with AI-powered replies enables less than 8-hour onboarding.
Automatic actions allow agents to focus on the complex issues instead of spending time on manual and repetitive tasks.
A complete customer profile for agents, team leaders and the organization along with actionable insights to address product and support gaps.
Full view of customers’ interactions, history and personal information all in one place.
A consistently higher quality, more seamless customer support experience.
For customers: To find answers with a Google search or from anywhere in your product or website.
For agents: To have instant access to AI-powered suggested articles that are linked or copy/pasted into replies.
For teams: To create one go-to department-specific knowledge source that helps them do their job better.
For customers: Interact with customers anywhere they need you with an unlimited number of help widgets that include any combination of channels.
For agents and other employees: Use help widgets to make knowledge accessible for agents or employees company-wide.
Simplify complex day-to-day support operations without wasting dev resources—enable anyone to customize and configure without coding or relaying on the help of an expert.
All channels are built in out of the box, so no more expensive development or ongoing maintenance you get with legacy systems
Access all new features in your plan as our platform evolves, with no additional costs
Business size
Deployment
- Cloud-based
- On-premise
Markets
Canada, United Kingdom, Israel, United States
Supported Languages
Danish, Dutch, English, French, German, Hebrew, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese and 11 others
Pricing starting from:
$24.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Wix Answers
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Features
Total features of Wix Answers: 89
Alternatives
Zendesk

LiveAgent

Zoho Desk

Salesforce Service Cloud

Reviews
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- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Very handy for the many facets of my business, Was easy to learn and navigate for the most...
Reviewed on 12/06/2018
Easy for clients to use, and for me to add articles.
Easy for clients to use, and for me to add articles.
Pros
Clients seem to be able to find answers more easily. At least the ones who are not too lazy and inconsiderate: willing to bother me instead of finding the answers themselves.
Cons
Main con: Much TOO pricey for the lowest level use /just one user. It feels more fitting if the price was halved for sole proprietors with no employees (for the knowledge base with no ads and custom url). The cost for the higher levels/ more employees, is understandable though.
Nitpicky thing: the "popular articles" was too out the way to find. Actually forgot how to find it twice.
- Industry: Broadcast Media
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
The goodness of Wix.
Reviewed on 20/12/2021
Pros
Experts: With Wix Answers we had the option to rapidly and certainly get set up with practically no quarrel. There's no convoluted triggers or mechanizations, and redoing the stage to our requirements and brand was so natural - no designers or designing foundation required! Their own client service is additionally top notch. The actual interface is very instinctive, and effortlessly oversaw between different dialects and specialists. The examination have given us an entirely different method for realizing what our clients need, and why they're connecting. Content is not difficult to keep up with, and everything is completely connected and coordinated directly down to the interpretations in our assistance place and saved answers.
Cons
Cons: There are just two cons we've seen as up to this point: 1. The stage is very new, so there are still elements that are being developed and not exactly prepared, or missing all together (when contrasting with different stages). For instance auto recognition and evacuation of spam/programmed answers, or top to bottom insights and revealing by means of Agent. 2. Learning and setting up the stage wasn't precarious, however required a decent measure of experimentation. The assist place with satisfying that Wix gives covers the essentials, yet could be a smidgen more inside and out permitting clients to truly see how to utilize the highlights accessible.

- Industry: Marketing & Advertising
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Ticketing system made easy!
Reviewed on 11/07/2022
Pros
Wix Answer is the perfect tool for small businesses with no technical skills, it gets the job done!
Cons
Probably more in depth analytics would make it even better, the lack of more customization as well.
- Industry: Mechanical or Industrial Engineering
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 4.0 /10
Help is pretty slow
Reviewed on 19/11/2018
Subpar.
Subpar.
Pros
Good to get help when it's needed, and decent community.
Cons
Hard to get help, can't make a phone call, often have a hard time getting people to actually answer your questions instead of giving canned answers that can easily be found in the FAQ.
- Industry: Online Media
- Company size: 1,001-5,000 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Extremely easy
Reviewed on 13/05/2022
Happy with Wix answers. Overall, good support.
Happy with Wix answers. Overall, good support.
Pros
I love the different features and methods for support. Help center, live chat, tickets, widgets, and emails
Cons
At times the support is pretty basic and could have been found in the FAQ sections. Advanced help is harder to obtain at times.
Wix Answers FAQs
Below are some frequently asked questions for Wix Answers.Q. What type of pricing plans does Wix Answers offer?
Wix Answers offers the following pricing plans:
- Starting from: $24.00/month
- Pricing model: Subscription
- Free Trial: Available
Wix Answers is available across four pricing plans, outlined below. Self-Service: $24 per agent/month (billed annually) Multi-Channel: $60 per agent/month (billed annually) Unlimited: $80 per agent/month (billed annually) Call Center: $56 per agent / month (billed annually)
Q. Who are the typical users of Wix Answers?
Wix Answers has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000
Q. What languages does Wix Answers support?
Wix Answers supports the following languages:
Danish, Dutch, English, French, German, Hebrew, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese
Q. Does Wix Answers support mobile devices?
Wix Answers supports the following devices:
Q. What other apps does Wix Answers integrate with?
Wix Answers integrates with the following applications:
Crowdin, Enabley, HubSpot CRM, Jira, Klaus, Salesforce Sales Cloud, Slack, Unbabel, Zapier
Q. What level of support does Wix Answers offer?
Wix Answers offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep)
Related categories
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