Heymarket Overview
What is Heymarket?
Heymarket is a business messaging solution which provides shared inboxes for text and Facebook messaging with customers, contractors, or partners. The system can be used by sales, support, marketing, and operations teams to manage staff updates, customer appointment confirmations, dispatching, support requests, and more. Different teams can each have their own shared inbox, and chats can be assigned to individual team members, with indicators to show which team members are viewing or responding to a conversation. Contacts can be split into lists for targeted bulk messaging, and messages can be scheduled to be sent at a set date and time. Internal notes can be recorded and stored to share information with team members, and users can set reminders for messages or contacts requiring follow-ups. Heymarket also provides a customizable web chat widget which is managed from the shared inbox alongside SMS and Facebook messages.
Heymarket Overview
Pricing
Pricing options
Basic: $29/month - 500 messages per month.
Premium: $49/month - 1,000 messages per month.
Team: $99/month - 2,500 messages per month.
Contact Heymarket for details of larger plans.
Monthly and annual subscriptions available.
Heymarket Features
Media
Heymarket Reviews
Heymarket Reviews
All around excellent!
Heymarket allows me to provide personalized customer service in a fraction of the time! With customer groups, templates and personalization, I'm able to send personalized texts to 100+ customers in 2 minutes or less! This has allowed me to increase my customer service and, in turn, increase my sales. I've had an overall great experience with Heymarket from the beginning, which is why I continue to use the service.
Unorthodox Use – But it works!
Rather than using HeyMarket to blast marketing promotions, updates, or new products like the app was originally intended for – we adapted it as a platform for account management. With this app, we were able to alleviate a sales person that was focusing entirely on one account. This allowed us to maintain this existing account and free up time for a salesperson to pursue new accounts.
Great Product- High Price Tag
HeyMarket allows me to have my life back by easily setting up campaigns and knowing they are getting to my customers when they are supposed to. I cant live without it.
Wouldn't Have a Business Without It
They have listened to my suggestions and are always quick to respond to my concerns or questions. The template feature saves me so much time! The app is simply amazing. I'm thankful for Heymarket! Without them, I wouldn't have a business with the follow-up that I do!
Compare overall rating with alternatives
Compare with alternatives
All around excellent!
Pros
Before Heymarket, I was paying way more for something with less functionality and it wasn't user friendly. I love how easy Heymarket is to use - I love that it's an app so I can keep my business texts separate from my personal texts, yet it comes right to my cell phone. I love that I can create and save templates and send emails to groups that are sent individually and personalized with each customer's name. SO MANY things I love about this app! Plus the Customer Service is excellent! I always receive replies quickly and they are able to help troubleshoot any issues I'm having. Thank you!
Cons
I'm not sure if there's anything I don't like. Just sometimes I don't receive a notification when someone texts me, or the messages are delayed. But that doesn't happen often.
Unorthodox Use – But it works!
Rather than using HeyMarket to blast marketing promotions, updates, or new products like the app was originally intended for – we adapted it as a platform for account management. With this app, we were able to alleviate a sales person that was focusing entirely on one account. This allowed us to maintain this existing account and free up time for a salesperson to pursue new accounts.
Pros
We were looking for a text messaging platform where we could communicate with a large client of ours who has multiple points of contact, ultimately retiring a sales person. We wanted a platform that would be simple for our clients to use while giving us the ability to have our entire team view and respond to request from a single inbox.
Cons
The only issue we've really had has been an issue with the auto-responders, and daylight savings time. We had to manually adjust the time with the time change.
Response from Heymarket
Hi Ian - thanks for the feedback. We're glad to be helping G5 be more productive. A fix for daylight savings is in the works, so it won't be an issue in the future.
Thanks!
Great Product- High Price Tag
HeyMarket allows me to have my life back by easily setting up campaigns and knowing they are getting to my customers when they are supposed to. I cant live without it.
Pros
I LOVE HeyMarket! It makes running my business very easy. The way that it tests individuals, makes batching messages easy. I’m able to do more in my personal life because I know that my campaigns are up and running and my customers are being contacted. I also love that I can answer on my computer.
Cons
The software can be glitchy. It takes a while for the app to sinc with the server. I’ve also had many issues where it kept creating me a new number- who knows what that was. Other than the glitchy stuff, it’s really easy to use and navigate which is great!
(I will say however, there are more and more tools and apps of the same arena that are coming out at a lower price. I recommend HeyMarkey ALL the time, but the price always scares people away. Apps like Project Broadcast are leaving HeyMarket in the dust at 9.99/mo)
Wouldn't Have a Business Without It
They have listened to my suggestions and are always quick to respond to my concerns or questions. The template feature saves me so much time! The app is simply amazing. I'm thankful for Heymarket! Without them, I wouldn't have a business with the follow-up that I do!
Pros
-Easy to Use
-Campaigns and lists make it easy to follow-up with customers and prospects
-Templates save me TONS of time
-Customer service is top notch!
-The app is AMAZING! Runs smoothly and seamlessly.
Cons
-App does not capture on the web version when I delete someone from a list. That's the only downside of the app (and that's tiny!), so I still love Heymarket!
-No ability to state when you don't want a message from a campaign to be sent out. (Example: Sunday mornings 8am-1pm). There is a way to schedule exactly when you want a message to send out, but that doesn't help me when I have prospects in campaigns.
Integral to our success!
Pros
HeyMarket has been instrumental in consolidating our need for SMS communication in a team setting while also offering reporting and relations management tools that are critical to our organizational awareness!
Cons
It would be great if HeyMarket also allowed email integration so that ALL corporate communication could happen in one place.
Compare user recommendation rating with alternatives
Compare with alternatives
Heymarket Pricing
Heymarket Pricing
Basic: $29/month - 500 messages per month.
Premium: $49/month - 1,000 messages per month.
Team: $99/month - 2,500 messages per month.
Contact Heymarket for details of larger plans.
Monthly and annual subscriptions available.
Basic: $29/month - 500 messages per month.
Premium: $49/month - 1,000 messages per month.
Team: $99/month - 2,500 messages per month.
Contact Heymarket for details of larger plans.
Monthly and annual subscriptions available.
Compare value for money rating with alternatives
Compare with alternatives
Heymarket Features
Heymarket Features
Compare features rating with alternatives
Compare with alternatives
Categories
Categories
Additional information for Heymarket
Additional information for Heymarket
Key features of Heymarket
- Auto reply
- Call forwarding
- Chat assignments
- Chat export
- Contact lists
- Custom fields
- Customizable website chat widget
- Do Not Disturb
- Facebook messages
- Internal notes
- Message personalization
- Message scheduling
- Permission management
- Personalized signatures
- Private conversation histories
- Real-time notifications
- Reply reminders
- SMS templates
- Shared contacts
- Shared inboxes
- Shared lists
- Shared templates
- Typing indicators
Benefits
Heymarket FAQs
Heymarket FAQs
Below are some frequently asked questions for Heymarket.
Q. What type of pricing plans does Heymarket offer?
Heymarket offers the following pricing plans:
Starting from: $29.00/month
Pricing model: Subscription
Free Trial: Available
Basic: $29/month - 500 messages per month. Premium: $49/month - 1,000 messages per month. Team: $99/month - 2,500 messages per month. Contact Heymarket for details of larger plans. Monthly and annual subscriptions available.
Q. What are the main features of Heymarket?
Heymarket offers the following features:
- Auto reply
- Call forwarding
- Chat assignments
- Chat export
- Contact lists
- Custom fields
- Customizable website chat widget
- Do Not Disturb
- Facebook messages
- Internal notes
- Message personalization
- Message scheduling
- Permission management
- Personalized signatures
- Private conversation histories
- Real-time notifications
- Reply reminders
- SMS templates
- Shared contacts
- Shared inboxes
- Shared lists
- Shared templates
- Typing indicators
Q. Who are the typical users of Heymarket?
Heymarket has the following typical customers:
Small Business, Mid Size Business
Q. What languages does Heymarket support?
Heymarket supports the following languages:
English
Q. What type of pricing plans does Heymarket offer?
Heymarket has the following pricing plans:
Subscription
Q. Does Heymarket support mobile devices?
Heymarket supports the following devices:
Android, iPhone
Q. What other apps does Heymarket integrate with?
Heymarket integrates with the following applications:
BoomTown, Facebook, Google Drive, Salesforce Sales Cloud, Squarespace, Twilio, Weebly, Wordpress, Wordpress, Zendesk
Q. What level of support does Heymarket offer?
Heymarket offers the following support options:
Online Support
Heymarket allows me to provide personalized customer service in a fraction of the time! With customer groups, templates and personalization, I'm able to send personalized texts to 100+ customers in 2 minutes or less! This has allowed me to increase my customer service and, in turn, increase my sales. I've had an overall great experience with Heymarket from the beginning, which is why I continue to use the service.