About Lucky Orange

Lucky Orange is an all-in-one conversion optimization suite for businesses of all types and sizes that helps website owners understand the reasons why some visitors aren’t converting. Users can see everything a customer does on the website through dynamic heatmaps and visitor recordings, and identify drop-offs in the conversion process using conversion funnels, form analytics, and polls.

Real-time dashboard analytics enable website owners to see exactly how many people are visiting their site at any moment, and how they arrived there. Users can compare historical statistics and view which keywords, locations, languages, referrers, tweets, and more are driving traffic as well as specific behaviors on the site, and filter through them using behavior tags. Automatic visitor recordings enable users to watch every click, scroll, or move a customer makes to find out exactly how people are using the website. Dynamic heatmaps can be watched in real time as visitors switch pages, click and scroll, toggle menus, open popups, and more. Form analytics help identify problem areas on forms by generating reports on abandonment, time to start, field time, average order and repeated fields.

Lucky Orange's conversion funnels allow users to see at which point customers abandon a process such as ‘creating an account’ or ‘checking out’ in order to identify the pain points. Fully responsive chat methods enable users to communicate with their customers directly through the website. Chat features include canned responses, operator transfers, co-browsing, typing preview, and a custom data API that allows users to view information on who the visitor they are speaking with. All chat widgets can be customized to match the website’s look and feel.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Lucky Orange

  • See exactly how many people are visiting the website at any given time and how they got there, using Lucky Orange's dashboard analytics.

  • Track how people read and interact with the site via dynamic heatmaps and view each visitors' actions in one clear picture.

  • Identify where customers abandon a conversion process using funnels and filter recordings to a particular step.

  • Create custom polls to gain visitor insights or lead generation, and control when and where they are displayed on the website.

  • Use 'behavior tags' to tag any page on the website that needs extra attention and gain deep insights to better analyze what's working and what's not.
  • Business size

    S M L

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Andorra, United Arab Emirates, Afghanistan, Antigua & Barbuda, Anguilla, Albania, Armenia, Angola, Argentina, American Samoa, Austria, Australia, Aruba, Åland Islands, Azerbaijan, Bosnia & Herzegovina, Barbados, Bangladesh, Belgium, Burkina Faso, Bulgaria, Bahrain, Burundi, Benin, Bermuda, Brunei, Bolivia, Brazil, Bahamas, Bhutan, Botswana, Belarus, Belize, Canada, Congo - Kinshasa, Central African Republic, Congo - Brazzaville, Switzerland, Cook Islands, Chile, Cameroon, China, Colombia, Costa Rica, Cuba, Cape Verde, Cyprus, Czechia, Germany, Djibouti, Denmark, Dominica, Dominican Republic, Algeria, Ecuador, Estonia, Egypt, Eritrea, Spain, Ethiopia, Finland, Fiji, Falkland Islands, Micronesia, Faroe Islands, France, Gabon, United Kingdom, Grenada, Georgia, French Guiana, Guernsey, Ghana, Gibraltar, Greenland, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Greece, Guatemala, Guam, Guinea-Bissau, Guyana, Hong Kong SAR China, Honduras, Croatia, Haiti, Hungary, Indonesia, Ireland, Israel, Isle of Man, India, Iraq, Iran, Iceland, Italy, Jersey, Jamaica, Jordan, Japan, Kenya, Kyrgyzstan, Cambodia, Kiribati, Comoros, St. Kitts & Nevis, South Korea, Kuwait, Cayman Islands, Kazakhstan, Laos, Lebanon, St. Lucia, Liechtenstein, Sri Lanka, Liberia, Lesotho, Lithuania, Luxembourg, Latvia, Libya, Morocco, Monaco, Moldova, Montenegro, St. Martin, Madagascar, Marshall Islands, North Macedonia, Mali, Myanmar (Burma), Mongolia, Macao SAR China, Northern Mariana Islands, Martinique, Mauritania, Montserrat, Malta, Mauritius, Maldives, Malawi, Mexico, Malaysia, Mozambique, Namibia, New Caledonia, Niger, Norfolk Island, Nigeria, Nicaragua, Netherlands, Norway, Nepal, Nauru, New Zealand, Oman, Panama, Peru, French Polynesia, Papua New Guinea, Philippines, Pakistan, Poland, St. Pierre & Miquelon, Puerto Rico, Palestinian Territories, Portugal, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Russia, Rwanda, Saudi Arabia, Solomon Islands, Seychelles, Sudan, Sweden, Singapore, St. Helena, Slovenia, Svalbard & Jan Mayen, Slovakia, Sierra Leone, San Marino, Senegal, Somalia, Suriname, São Tomé & Príncipe, El Salvador, Syria, Eswatini, Turks & Caicos Islands, Chad, Togo, Thailand, Tajikistan, Timor-Leste, Turkmenistan, Tunisia, Tonga, Turkey, Trinidad & Tobago, Tuvalu, Taiwan, Tanzania, Ukraine, Uganda, United States, Uruguay, Uzbekistan, Vatican City, St. Vincent & Grenadines, Venezuela, British Virgin Islands, U.S. Virgin Islands, Vietnam, Vanuatu, Wallis & Futuna, Samoa, Yemen, Mayotte, South Africa, Zambia, Zimbabwe

    Supported Languages

    English

    Pricing starting from:

    N/A

    • Free Version
    • Free Trial
    • Subscription

    Images

    Lucky Orange Software - See what people engage with on a page including dynamic elements like menus, forms and popups.
    Lucky Orange Software - Watch a specific person navigate your website to see what’s preventing them from converting.
    Lucky Orange Software - See everything someone has done on your website including sessions, pages, chat and basic metadata. New visitors are giving a unique identifier of a color and produce.
    Lucky Orange Software - Quickly see which pages are converting and which are causing visitors to abandon your site.
    Lucky Orange Software - Monitor key form metrics like abandonment, field order and time to start to find areas for optimization.
    Lucky Orange Software - Provide real-time support for inbound chats or ask people to chat based on page behavior or traffic segment.
    Lucky Orange Software - Build unlimited dashboards to follow key metrics for your marketing campaigns or certain traffic sources.
    Lucky Orange Software - Ask people about their product preferences, technical issues or crowdsource new feature ideas.
    Lucky Orange Software - Provide a discount code or product update to all visitors or trigger announcements by behavior.
    View 10 more
    Lucky Orange video
    Lucky Orange Software - See what people engage with on a page including dynamic elements like menus, forms and popups.
    Lucky Orange Software - Watch a specific person navigate your website to see what’s preventing them from converting.
    Lucky Orange Software - See everything someone has done on your website including sessions, pages, chat and basic metadata. New visitors are giving a unique identifier of a color and produce.
    Lucky Orange Software - Quickly see which pages are converting and which are causing visitors to abandon your site.
    Lucky Orange Software - Monitor key form metrics like abandonment, field order and time to start to find areas for optimization.
    Lucky Orange Software - Provide real-time support for inbound chats or ask people to chat based on page behavior or traffic segment.
    Lucky Orange Software - Build unlimited dashboards to follow key metrics for your marketing campaigns or certain traffic sources.
    Lucky Orange Software - Ask people about their product preferences, technical issues or crowdsource new feature ideas.
    Lucky Orange Software - Provide a discount code or product update to all visitors or trigger announcements by behavior.

    Features

    Total features of Lucky Orange: 110

    • @mentions
    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Notifications
    • Annotations
    • Audience Targeting
    • Auto-Responders
    • Behavior Analytics
    • Behavior Tracking
    • Behavioral Analytics
    • Campaign Analytics
    • Campaign Management Software
    • Campaign Segmentation
    • Campaign Tracking
    • Canned Responses
    • Categorization/Grouping
    • Charting
    • Chat/Messaging
    • Click Tracking
    • Collaboration Tools
    • Commenting/Notes
    • Communication Management
    • Configurable Alerts
    • Contact Database
    • Conversion Rate Optimization
    • Conversion Tracking
    • Customer Activity Tracking
    • Customer History
    • Customer Journey Mapping
    • Customer Profiles
    • Customer Segmentation
    • Customizable Branding
    • Customizable Fields
    • Customizable Forms
    • Customizable Questions
    • Dashboard Creation
    • Dashboard Software
    • Data Analysis Tools
    • Data Collection Software
    • Data Visualization Software
    • Drag & Drop
    • Dynamic Content
    • Element Analytics
    • Engagement Tracking
    • Event Logs
    • Event Triggered Actions
    • Feedback Management
    • For Sales Teams/Organizations
    • For Websites
    • Form Analytics
    • Funnel Analysis
    • Goal Setting / Tracking
    • Heatmaps
    • Hover Maps
    • Interaction Tracking
    • Issue Tracking Software
    • Keyword Tracking
    • Lead Capture Software
    • Live Chat Software
    • Mobile Friendly Test
    • Monitoring
    • Multi-Channel Attribution
    • Multi-Channel Data Collection
    • Multi-Language
    • Multiple Site Management
    • Multiple User Accounts
    • Offline Form
    • Pageview Tracking
    • Performance Metrics
    • Quantitative Analysis
    • ROI Tracking
    • Real Time Analytics
    • Real Time Data
    • Real Time Monitoring
    • Real Time Notifications
    • Real Time Reporting
    • Real-time Consumer-facing Chat
    • Real-time Updates
    • Referral Tracking
    • Reporting & Statistics
    • Reporting/Analytics
    • Role-Based Permissions
    • Screen Activity Recording
    • Scroll Maps
    • Search/Filter
    • Self Service Data Preparation
    • Session Recording
    • Survey Builder
    • Survey/Poll Management
    • Surveys & Feedback
    • Tagging
    • Territorial Mapping
    • Third Party Integrations
    • Time on Site Tracking
    • Transcripts/Chat History
    • Transfers/Routing
    • Trend Analysis
    • Usability Testing
    • User Interaction Tracking
    • User Journeys
    • User Research Analysis
    • Visitor Tracking
    • Visual Analytics
    • Visualization
    • Web Traffic Reporting
    • Website Analytics
    • Website Visitor Tracking
    • Widgets

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    Reviews

    Overall rating

    4.7 /5
    (118)
    Value for Money
    4.7/5
    Features
    4.6/5
    Ease of Use
    4.7/5
    Customer Support Software
    4.7/5

    Already have Lucky Orange?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 118
    Raad
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 11-50 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    BEST app to understand why your customers aren't converting

    Reviewed on 13/04/2020

    Pros

    I thought I had a store with fantastic user experience based on my previous shopify stores, but turns out what I learned so far doesn't apply to all stores... For example, the upsell on my cart's page doesn't show on certain devices unless the user scrolls down (and I wanted it to be visible immediately), another example has to do with older age groups (main audience for one of my stores) as they didn't realize there are more images for the product that they can see by simply swiping left or right, this made them keep on changing the variants to view the product in its other colors (it was a problem with a specific theme, so I added a swipe icon on the first image)... At first I thought their monthly price is not within my budget as I didn't need the app often, so I paid $50 for a limited lifetime deal with some other app, only to realize later on that I use it way more often than I originally thought, AND no one masters the app like Lucky Orange starting with its features, functionality, ease of use, speed, and ending with its super amazing support team. Thank you for such a great app :)

    Cons

    The only thing is probably have my own device(s) excluded from the recordings, not sure if that's available or not - didn't look up their help section.

    Response from Lucky Orange

    These are words we love to hear! Getting that front row seat to customers' online behaviors can provide invaluable insights to improving your website. Thank you for your kind review, Raad! As you continue to use Lucky Orange, I'm here to help if you have any more questions or need assistance in any way.

    Cheers - Justin from Lucky Orange

    P.S. You can block your own IP address from being tracked. Here's the help guide (https://help.luckyorange.com/article/30-can-i-block-my-own-ip-address-from-being-tracked-on-my-site). If you email into [email protected], we can also take you through the steps.

    Quynh
    Overall rating
    • Industry: E-Learning
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    A very intuitive heatmapping software that does it all!

    Reviewed on 19/07/2022

    It's been a good experience and I'm glad I made the switch from another competitor.

    It's been a good experience and I'm glad I made the switch from another competitor.

    Pros

    How easy it is to use and navigate around the software. It also shows all the features you need to be successful with your digital marketing.

    Cons

    I think some recordings or stats are missing. It doesn't pick up every user.

    Alternatives Considered

    Crazy Egg

    Reasons for Choosing Lucky Orange

    It had a terrible heatmapping experience and kept making us put in custom code in order for the tracking to happen properly.

    Switched From

    Hotjar

    Reasons for Switching to Lucky Orange

    It was more affordable and had all the features we were after.

    Response from Lucky Orange

    Thank you for the 5-star review! Seeing exactly what your visitors experience on your website through session recordings and heatmaps can make all the difference in improving your website and growing your business. Please don't hesitate to reach out if we can be of service in any way!

    Cheers - Bradley

    Jill
    Overall rating
    • Industry: Packaging & Containers
    • Company size: 501-1,000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 4.0 /10

    Works as it's meant to

    Reviewed on 24/06/2022

    The software itself works well, but the integration is not user-friendly.

    The software itself works well, but the integration is not user-friendly.

    Pros

    I really like the heatmapping feature, the ability to set up tags to inform when users take specific actions, and reporting.

    Cons

    We were unable to get the integration code to work, so we cannot view the lucky orange information in our CRM like we thought.

    Response from Lucky Orange

    Thanks for taking the time to leave your feedback, Jill. Our support team will like to investigate more about your CRM connection issues. At your earliest convenience, send an email to [email protected] to get the conversation started. I look forward to hearing from you soon.

    Best Regards - Bradley from Lucky Orange

    Aleks
    Overall rating
    • Industry: Computer Software
    • Company size: 11-50 Employees
    • Used Daily for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 7.0 /10

    The tool is comparatively cheap and has a great functionality

    Reviewed on 01/08/2022

    Pros

    I like the pricing and the functionality. Especially for a startup, it's a good bang for our buck.

    Cons

    Surveys are really much wanted. I am tied to just one question per survey and can't really rely on it.

    Alternatives Considered

    Mouseflow

    Reasons for Choosing Lucky Orange

    Their new business model. Pay bazillion bucks to be happy. We are not willing to do it for now.

    Switched From

    Hotjar

    Reasons for Switching to Lucky Orange

    I am still in the consideration stage.

    Response from Lucky Orange

    Thank you for the review! So glad you've found value in our software. Understanding user behavior is one of the most beneficial ways to optimize your website. I'll pass along your feedback to the rest of the team. Happy tracking!

    Cheers - Bradley from Lucky Orange

    George
    Overall rating
    • Industry: Computer Software
    • Company size: Self Employed
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Look no further

    Reviewed on 20/07/2022

    Overall the experience has been great

    Overall the experience has been great

    Pros

    I like the interface and the responsiveness of the software, it is very accurate and the filters available give me great insights. The other thing that I love is the user profiles that monitor how many times the user has visited and on what devices etc.

    Cons

    For me I cannot fault lucky orange. I would like to be able to see further into the past (they have improved this with the latest update) but it's not a big deal.

    Alternatives Considered

    Hotjar

    Switched From

    Crazy Egg

    Response from Lucky Orange

    Wow, these are the words we love to hear! So glad that you've been able to discover valuable insights from our tools to optimize your website. Please don't hesitate to let us know if there's anything else we can do for you. Happy tracking!

    Cheers - Bradley from Lucky Orange

    Showing 5 reviews of 118 Read all reviews

    Lucky Orange FAQs

    Below are some frequently asked questions for Lucky Orange.

    Lucky Orange offers the following pricing plans:

    • Pricing model: Free Version
    • Free Trial: Available

    All plans include unlimited team members Free Plan: $0 per month Build: $18 per month Grow: $35 per month Expand: $70 per month Scale: $150 per month Enterprise: contact Lucky Orange 1 year: 20% off

    Lucky Orange has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

    Lucky Orange supports the following languages:

    English

    Lucky Orange supports the following devices:

    Lucky Orange integrates with the following applications:

    BigCommerce, Google Analytics 360, Google Optimize, Google Optimize 360, HubSpot CRM, Shopify, Shopify Plus, WordPress

    Lucky Orange offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

    Related categories

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