Lucky Orange

All-in-one conversion optimization suite for website owners

About Lucky Orange

Lucky Orange is an all-in-one conversion optimization suite for businesses of all types and sizes that helps website owners understand the reasons why some visitors aren’t converting. Users can see everything a customer does on the website through dynamic heatmaps and visitor recordings, and identify drop-offs in the conversion process using conversion funnels, form analytics, and polls.

Real-time dashboard analytics enable website owners to see exactly how many people are visiting their site at any moment, and how they arrived there. Users can compare historical statistics and view which keywords, locations, languages, referrers, tweets, and more are driving traffic as well as specific behaviors on the site, and filter through them using behavior tags. Automatic visitor recordings enable users to watch every click, scroll, or move a customer makes to find out exactly how people are using the website. Dynamic heatmaps can be watched in real time as visitors switch pages, click and scroll, toggle menus, open popups, and more. Form analytics help identify problem areas on forms by generating reports on abandonment, time to start, field time, average order and repeated fields.

Lucky Orange's conversion funnels allow users to see at which point customers abandon a process such as ‘creating an account’ or ‘checking out’ in order to identify the pain points. Fully responsive chat methods enable users to communicate with their customers directly through the website. Chat features include canned responses, operator transfers, co-browsing, typing preview, and a custom data API that allows users to view information on who the visitor they are speaking with. All chat widgets can be customized to match the website’s look and feel.


Key benefits of Lucky Orange

  • See exactly how many people are visiting the website at any given time and how they got there, using Lucky Orange's dashboard analytics.

  • Track how people read and interact with the site via dynamic heatmaps and view each visitors' actions in one clear picture.

  • Identify where customers abandon a conversion process using funnels and filter recordings to a particular step.

  • Create custom polls to gain visitor insights or lead generation, and control when and where they are displayed on the website.

  • Use 'behavior tags' to tag any page on the website that needs extra attention and gain deep insights to better analyze what's working and what's not.

  • Images

    Lucky Orange Software - See what people engage with on a page including dynamic elements like menus, forms and popups.
    Lucky Orange Software - Watch a specific person navigate your website to see what’s preventing them from converting.
    Lucky Orange Software - See everything someone has done on your website including sessions, pages, chat and basic metadata. New visitors are giving a unique identifier of a color and produce.
    Lucky Orange Software - Quickly see which pages are converting and which are causing visitors to abandon your site.
    Lucky Orange Software - Monitor key form metrics like abandonment, field order and time to start to find areas for optimization.
    Lucky Orange Software - Provide real-time support for inbound chats or ask people to chat based on page behavior or traffic segment.
    Lucky Orange Software - Build unlimited dashboards to follow key metrics for your marketing campaigns or certain traffic sources.
    Lucky Orange Software - Ask people about their product preferences, technical issues or crowdsource new feature ideas.
    Lucky Orange Software - Provide a discount code or product update to all visitors or trigger announcements by behavior.
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    Lucky Orange video
    Lucky Orange Software - See what people engage with on a page including dynamic elements like menus, forms and popups.
    Lucky Orange Software - Watch a specific person navigate your website to see what’s preventing them from converting.
    Lucky Orange Software - See everything someone has done on your website including sessions, pages, chat and basic metadata. New visitors are giving a unique identifier of a color and produce.
    Lucky Orange Software - Quickly see which pages are converting and which are causing visitors to abandon your site.
    Lucky Orange Software - Monitor key form metrics like abandonment, field order and time to start to find areas for optimization.
    Lucky Orange Software - Provide real-time support for inbound chats or ask people to chat based on page behavior or traffic segment.
    Lucky Orange Software - Build unlimited dashboards to follow key metrics for your marketing campaigns or certain traffic sources.
    Lucky Orange Software - Ask people about their product preferences, technical issues or crowdsource new feature ideas.
    Lucky Orange Software - Provide a discount code or product update to all visitors or trigger announcements by behavior.

    Not sure about Lucky Orange? Compare with a popular alternative

    Lucky Orange

    4.7 (194)
    VS.

    Starting Price

    $39.00
    month
    $169.00
    month

    Pricing Options

    Free version
    Free trial
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    Features

    116
    30

    Integrations

    8
    13

    Ease of Use

    4.7 (194)
    5.0 (1)

    Value for Money

    4.6 (194)
    4.0 (1)

    Customer Service

    4.7 (194)
    0.0 (1)
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    Reviews

    Overall rating

    4.7 /5
    (194)
    Value for Money
    4.6/5
    Features
    4.6/5
    Ease of Use
    4.7/5
    Customer Support Software
    4.7/5

    Already have Lucky Orange?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 194
    Michael
    Michael
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Best Value - Lots of features

    Reviewed on 30/03/2022

    Pros

    The software is easy to setup and provides instant value. The heat maps and chat are incredible and the ability to watch users on your site helps you quickly determine what's wrong with your content/call to action.

    Cons

    The new interface needs email reporting, no other complaints.

    Response from Lucky Orange

    It sounds like you've been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. Thank you for the review and don't hesitate to reach out should I or my team be able to assist you in any way.

    Cheers - Justin from Lucky Orange

    Aleks
    Overall rating
    • Industry: Computer Software
    • Company size: 11–50 Employees
    • Used Daily for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 7.0 /10

    The tool is comparatively cheap and has a great functionality

    Reviewed on 01/08/2022

    Pros

    I like the pricing and the functionality. Especially for a startup, it's a good bang for our buck.

    Cons

    Surveys are really much wanted. I am tied to just one question per survey and can't really rely on it.

    Alternatives Considered

    Mouseflow

    Reasons for Choosing Lucky Orange

    Their new business model. Pay bazillion bucks to be happy. We are not willing to do it for now.

    Switched From

    Hotjar

    Reasons for Switching to Lucky Orange

    I am still in the consideration stage.

    Response from Lucky Orange

    Thank you for the review! So glad you've found value in our software. Understanding user behavior is one of the most beneficial ways to optimize your website. I'll pass along your feedback to the rest of the team. Happy tracking!

    Cheers - Bradley from Lucky Orange

    eric
    Overall rating
    • Industry: Transportation/Trucking/Railroad
    • Company size: 11–50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 5.0 /10

    Its good but could be better

    Reviewed on 30/01/2024

    It was great when we first started using it; provided us with much-needed insight. But with the...

    It was great when we first started using it; provided us with much-needed insight. But with the change in pricing and lack of product improvements, it's hard to justify the monthly cost.

    Pros

    I like the user interface and how data is displayed.

    Cons

    The pricing change made it less attractive for the value we received.

    Response from Lucky Orange

    We appreciate your feedback, Eric. It’s great to hear that you enjoy our user interface and data display. Analyzing your visitors is much easier when you can easily interpret the data and see exactly how people interact with your website. We appreciate your feedback about our pricing. Our tool continues to evolve to grow with your business, which includes regularly releasing new features and integrations. Over the last year we’ve launched multiple question surveys, optimizable segments, a new Optimizely integration among other features.

    I would be happy to talk more about our pricing and walk you through our newest features. Simply reply to my email to connect. I look forward to hearing from you soon.

    Best regards - Kelsey from Lucky Orange

    LeeAnn
    Overall rating
    • Industry: Glass, Ceramics & Concrete
    • Company size: 11–50 Employees
    • Used Monthly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 7.0 /10

    Customer Review

    Reviewed on 21/02/2024

    Good - you've been helpful when I've reached out - I just end up having very little time to analyze...

    Good - you've been helpful when I've reached out - I just end up having very little time to analyze the data you're collecting.

    Pros

    The heatmaps if only I would use them more.

    Cons

    I honestly have trouble trying to figure out how to get more info. besides the heat maps.

    Response from Lucky Orange

    We appreciate your review, LeeAnn! It’s great to hear that you’ve enjoyed using heatmaps to grow your business, and we would love to help you get even more out of Lucky Orange.

    We offer a complimentary 15-minute walkthrough of Lucky Orange with one of our experts. During this tour, we’ll make sure you know how to make the most out of our 20+ features, including session recordings, conversion funnels and more. For instance, instead of spending hours sifting through recordings, we’ll show you how to use optimizable segments to quickly find the recordings of people who are frustrated or confused.

    We’d love to schedule your walkthrough, so please use this link to find a time that works best for you: https://calendly.com/lucky_orange_onboarding/15-minutes-new. If you have any questions or need to find another time slot for the walkthrough, feel free to contact us at [email protected]. We look forward to hearing from you soon!

    Cheers - Kelsey from Lucky Orange

    Shayne
    Shayne
    Overall rating
    • Industry: Internet
    • Company size: 11–50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 7.0 /10

    A range of useful optimization tools to help understand your customers better!

    Reviewed on 23/04/2019

    After using HotJar from the beginning of time, I recently stumbled upon LuckyOrange and helped my...

    After using HotJar from the beginning of time, I recently stumbled upon LuckyOrange and helped my organization implement its' use immediately.

    I enjoy learning and recording how our users interact with our website. LuckyOrange has opened my eyes to so many things that I didn't know about. In my opinion, LuckyOrange is the best tool out there for Quantitive research.

    Pros

    1) Set-up & Website Impact: LuckyOrange takes less than 10 minutes to set up and the best part is - It doesn't affect the speed of my site at all! I try my best to keep my site's loading speed under 3 seconds (for various reasons), so this is one of the many reasons why I choose to use LuckyOrange.

    2) RealTime Tracking: LuckyOrange lets you see who's on your website and through which channel they found you.

    3) Session Recordings: LuckyOrange makes recordings of your visitors' sessions. These recordings will provide you with a detailed playback of how people use and interact with your website. This feature helps me spot all aspects that are killing my conversions.

    4) Data Interpretation: The analytical data and statistical reports that LuckOrange gives you is easy to understand and study.

    5) Integrations: LuckyOrange seamlessly integrates with HubSpot and places the recordings directly on their respective contact timelines.

    6) Identifying Abandonment: Conversion Funnels help you study the flow of your user navigation, ultimately helping you identify and solve abandonment issues.

    7) Form Optimization: Form Analytics help you zero in on which part of your forms need to be optimized.

    8) Chat Option: I already have a different chat client that I am currently using. However, for people who don't, LuckOrange gives you the ability to speak directly to your client in order to guide them through the conversion process, if necessary.

    Cons

    1) Redundant or Unnecessary Recordings: It would be nice if LuckOrange can allow you to delete unnecessary recordings.

    2) New Tabs: It would be more convenient if new recordings open in a new tab.

    Showing 5 reviews of 194 Read all reviews

    Lucky Orange FAQs

    Below are some frequently asked questions for Lucky Orange.

    Lucky Orange offers the following pricing plans:

    • Starting from: $39.00/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    All plans include unlimited team members. Free Plan: $0 per month | Build: $39 per month | Grow: $79 per month | Expand: $179 per month | Scale: $749 per month | Enterprise: Contact Lucky Orange | Get 20% off with an annual plan

    Lucky Orange has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Lucky Orange supports the following languages:

    English

    Lucky Orange supports the following devices:

    Lucky Orange integrates with the following applications:

    BigCommerce, Google Analytics 360, Google Optimize, Google Optimize 360, HubSpot CRM, Shopify, Shopify Plus, WordPress

    Lucky Orange offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

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