Lucky Orange

All-in-one conversion optimization suite for website owners

About Lucky Orange

Lucky Orange is an all-in-one conversion optimization suite for businesses of all types and sizes that helps website owners understand the reasons why some visitors aren’t converting. Users can see everything a customer does on the website through dynamic heatmaps and visitor recordings, and identify drop-offs in the conversion process using conversion funnels, form analytics, and polls.

Real-time dashboard analytics enable website owners to see exactly how many people are visiting their site at any moment, and how they arrived there. Users can compare historical statistics and view which keywords, locations, languages, referrers, tweets, and more are driving traffic as well as specific behaviors on the site, and filter through them using behavior tags. Automatic visitor recordings enable users to watch every click, scroll, or move a customer makes to find out exactly how people are using the website. Dynamic heatmaps can be watched in real time as visitors switch pages, click and scroll, toggle menus, open popups, and more. Form analytics help identify problem areas on forms by generating reports on abandonment, time to start, field time, average order and repeated fields.

Lucky Orange's conversion funnels allow users to see at which point customers abandon a process such as ‘creating an account’ or ‘checking out’ in order to identify the pain points. Fully responsive chat methods enable users to communicate with their customers directly through the website. Chat features include canned responses, operator transfers, co-browsing, typing preview, and a custom data API that allows users to view information on who the visitor they are speaking with. All chat widgets can be customized to match the website’s look and feel.


Key benefits of Lucky Orange

  • See exactly how many people are visiting the website at any given time and how they got there, using Lucky Orange's dashboard analytics.

  • Track how people read and interact with the site via dynamic heatmaps and view each visitors' actions in one clear picture.

  • Identify where customers abandon a conversion process using funnels and filter recordings to a particular step.

  • Create custom polls to gain visitor insights or lead generation, and control when and where they are displayed on the website.

  • Use 'behavior tags' to tag any page on the website that needs extra attention and gain deep insights to better analyze what's working and what's not.

  • Images

    Lucky Orange Software - See what people engage with on a page including dynamic elements like menus, forms and popups.
    Lucky Orange Software - Watch a specific person navigate your website to see what’s preventing them from converting.
    Lucky Orange Software - See everything someone has done on your website including sessions, pages, chat and basic metadata. New visitors are giving a unique identifier of a color and produce.
    Lucky Orange Software - Quickly see which pages are converting and which are causing visitors to abandon your site.
    Lucky Orange Software - Monitor key form metrics like abandonment, field order and time to start to find areas for optimization.
    Lucky Orange Software - Provide real-time support for inbound chats or ask people to chat based on page behavior or traffic segment.
    Lucky Orange Software - Build unlimited dashboards to follow key metrics for your marketing campaigns or certain traffic sources.
    Lucky Orange Software - Ask people about their product preferences, technical issues or crowdsource new feature ideas.
    Lucky Orange Software - Provide a discount code or product update to all visitors or trigger announcements by behavior.
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    Lucky Orange video
    Lucky Orange Software - See what people engage with on a page including dynamic elements like menus, forms and popups.
    Lucky Orange Software - Watch a specific person navigate your website to see what’s preventing them from converting.
    Lucky Orange Software - See everything someone has done on your website including sessions, pages, chat and basic metadata. New visitors are giving a unique identifier of a color and produce.
    Lucky Orange Software - Quickly see which pages are converting and which are causing visitors to abandon your site.
    Lucky Orange Software - Monitor key form metrics like abandonment, field order and time to start to find areas for optimization.
    Lucky Orange Software - Provide real-time support for inbound chats or ask people to chat based on page behavior or traffic segment.
    Lucky Orange Software - Build unlimited dashboards to follow key metrics for your marketing campaigns or certain traffic sources.
    Lucky Orange Software - Ask people about their product preferences, technical issues or crowdsource new feature ideas.
    Lucky Orange Software - Provide a discount code or product update to all visitors or trigger announcements by behavior.

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    4.7 (156)
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    Starting Price

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    month
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    Pricing Options

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    Features

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    Integrations

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    Ease of Use

    4.7 (156)
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    Value for Money

    4.7 (156)
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    Customer Service

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    Reviews

    Overall rating

    4.7 /5
    (156)
    Value for Money
    4.7/5
    Features
    4.7/5
    Ease of Use
    4.7/5
    Customer Support Software
    4.7/5

    Already have Lucky Orange?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 156
    Lee
    Overall rating
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Lucky Orange has transformed our business! Great product - Great customer service!

    Reviewed on 27/07/2018

    Pros

    We love the chat feature and the analytics/recordings that enable us to troubleshoot issues quickly. For example, the recordings help us to resolve 404 errors in real time on the site. The polling has provided additional interaction and learning with our customers. The insights that are gained from the heat maps, combined with the recordings are priceless

    Cons

    I would like more flexibility in the polling, especially to be able to EXCLUDE polls on specific pages and not just add certain pages. I would like to get the names of visitors if they are already registered in our system but there isn't yet a good way to do this with Infusionsoft. We are looking forward to that addition.

    Andrew
    Overall rating
    • Industry: Computer Software
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Awesome for heatmaps, scroll and click data

    Reviewed on 16/03/2020

    We use Lucky Orange regularly to look at a users experience on our website and to make changes to...

    We use Lucky Orange regularly to look at a users experience on our website and to make changes to enhance the user experience and increase conversion rates. As a marketer not using a tool like Lucky Orange is providing a disservice to your marketing.

    Pros

    The interface to get heatmaps, scroll data, click data, form completions etc. is the best on the market from the products that I have tried which include Crazy Egg and Hotjar. With Lucky Orange you don't have to pre-setup the URL's you want to track. You can simply look at any URL on your domain and look at the data for a rolling period of time. You do have to set up some elements but overall not having to worry about setting up specific URL's is a awesome feature of the product.

    Cons

    Although the feature of not having to select the URL's you want to track like competitors there are some negatives to this feature. Lucky Orange price plans have rolling days and total domain page view limits. This makes it difficult to go back and look at specific windows based on your price plan because data is rolling. If you run out of page views you need to increase your plan moving forward or not have all data present to make a decision from. Other products make it easier to look at historical data for a period but you have to be diligent on what you want to track. There are pros and cons to both scenarios.

    Alternatives Considered

    Hotjar

    Reasons for Choosing Lucky Orange

    We switched from Crazy Egg to Lucky Orange for two reasons. One Lucky Orange offered a price promotion for HubSpot customers that was attractive and two the interface and experience delivered the same or exceeded Crazy Egg making the switch easy to implement.

    Switched From

    Crazy Egg

    Reasons for Switching to Lucky Orange

    Simplicity and cost. I would actually choose Hotjar as my number one option if budget wasn't a factor. It has the most enhanced feature set from my experience. Lucky Orange serves what we need at this stage for our company.

    Response from Lucky Orange

    Thank you for your kind review, Andrew! We love to hear that Lucky Orange has given you that front row seat to user experience to make changes that impact your bottom line. Let me know if there's anything I can do to assist you.

    Cheers - Justin from Lucky Orange

    Chris
    Overall rating
    • Industry: Financial Services Software
    • Company size: 10,000+ Employees
    • Used Monthly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 7.0 /10

    Best budget heatmapping tool

    Reviewed on 14/01/2021

    Absolutely flawless at the current price point. Lucky Orange offers just about everything you'd...

    Absolutely flawless at the current price point. Lucky Orange offers just about everything you'd expect from more expensive competitors.

    Pros

    It's difficult to slate the platform considering the price point - Lucky Orange is by far the most affordable (and probably best value for money) heatmapping tool out there. It does everything you need, from heatmapping, mouse tracking, funnel and form analytics.
    Regular email reports are incredibly helpful.

    Cons

    Reports load slowly and general use is pretty clunky and frustrating; there's a lot of work that could be done from a UX perspective on the platform. That being said, the tool is easy to learn, and reports are simple to understand.

    Response from Lucky Orange

    Thank you for your review, Chris! We strive to provide a great product at an affordable cost to our customers and excited to hear we are meeting your business's needs. We appreciate your review, and happy tracking!

    Cheers - Justin from Lucky Orange

    Alexandra
    Overall rating
    • Industry: Automotive
    • Company size: 51–200 Employees
    • Used Monthly for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Complexities in Customization + Simplicity in Presentation = Perfection

    Reviewed on 16/08/2022

    You all were very accommodating in extending our free trial period when I couldn't get our Support...

    You all were very accommodating in extending our free trial period when I couldn't get our Support team to install the script in time. Very quick and friendly responses so far. Again, very well thought out UX/UI on you guys' part. I was surprised at how granular some of the settings got. We tend to be one of those... highly involved, particular type customers who have a lot of custom requests. We're also fairly techy, so we like being able to do things ourselves. I found you really thought things through without us even having to ask.

    Pros

    This tool is not only clean and simplistic on the customer facing side, but within the dashboard as well. Lucky Orange offers a wide variety of products for a great price. The products are very intuitive to walk through and setup your first time around. Even with the visual simplicity, there are still loads of customization options for every feature they provide. It's almost as if each question I had next on how I may want to tailor the tool or customer experience even further, they had already thought of that question and build it into the next steps of setup. I am very impressed with the value provided!

    Cons

    The only thing that was a little difficult for me (and this may just be me) was that I almost wanted one primary icon/section on the left navigation that included all products instead of having to switch back and forth between Analytics and Communication, etc. to get to Chat vs Heatmaps, for example. It was the only thing not 100% intuitive to me, but I also see how the way you have it split up keeps it clean and minimal, so I may just need to get used to it. I just found myself clicking around a few times trying to get back to whatever feature I was previously looking at. Maybe an expandable menu option that extends so you can see the items in each section right there on the left bar instead of having to click? Or hover-to-view option? But where people could disable that if they didn't need it.

    Response from Lucky Orange

    Wow, thank you for the five-star review and kind words! Seeing what your customers experience in real-time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. We are so glad you have had such a positive user experience with Lucky Orange. Please reach out if there's anything else we can help you with!

    Cheers - Bradley from Lucky Orange

    Joshua
    Overall rating
    • Industry: Automotive
    • Company size: 2–10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    Has helped us offer better support and better track down customer issues

    Reviewed on 21/12/2022

    Pros

    The live chat and session recordings have enabled us to better serve our customers. The live chat allows us to answer questions in real time for customers and allows them to complete their order without having to sit on hold trying to connect with us via the phone. It also allows us to better track down issues customers experience.

    Cons

    The biggest challenges we have had is that sometimes the session recordings do not exactly match what the customer experienced. I am not certain, but I think it may have to do with externally hosted JavaScript files. It would also be helpful if when you are searching for a customer session, more of the data would bring up the session. Sometimes even when I have the city, state, phone number and email address of a customer, I still cannot locate their session recording. This is especially frustrating when I finally find the session and some or all of that information is in the session data, but it still did not come up in the session search results.

    Response from Lucky Orange

    Thank you for the review and feedback - I'll pass it along to our engineering team. It's great to hear that you're using Session Recordings to provide even better support to your customers. We're here if you need anything!

    Cheers - Bradley from Lucky Orange

    Showing 5 reviews of 156 Read all reviews

    Lucky Orange FAQs

    Below are some frequently asked questions for Lucky Orange.

    Lucky Orange offers the following pricing plans:

    • Starting from: $18.00/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    All plans include unlimited team members Free Plan: $0 per month Build: $18 per month Grow: $35 per month Expand: $70 per month Scale: $150 per month Enterprise: contact Lucky Orange 1 year: 20% off

    Lucky Orange has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Lucky Orange supports the following languages:

    English

    Lucky Orange supports the following devices:

    Lucky Orange integrates with the following applications:

    BigCommerce, Google Analytics 360, Google Optimize, Google Optimize 360, HubSpot CRM, Shopify, Shopify Plus, WordPress

    Lucky Orange offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

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