--- description: Detailed reviews on IT Glue based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare IT Glue with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: IT Glue Reviews, Prices & Ratings | GetApp UAE 2026 --- Breadcrumb: [Home](/) > [MSP Software](/directory/645/managed-service-providers-msp/software) > [IT Glue](/software/113707/itglue) # IT Glue Canonical: https://www.getapp.ae/software/113707/itglue Page: 1 / 15\ Next: [Next page](https://www.getapp.ae/software/113707/itglue?page=2) > IT Glue is a cloud-based, SOC 2-compliant IT documentation solution which is designed to help MSPs manage documentation and reduce time spent searching for information. The platform offers flexible asset tracking, relationship mapping, documentation automation, workflows, checklists, and more. > > Verdict: Rated **4.6/5** by 342 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of IT Glue Runbooks allow users to create documentation packages in PDF format, providing offline access to structured information for individual, multiple, or all clients. Related items can be linked together with definition of relationships between various documentation elements, empowering self-service cultures within organizations. The asset tracking engine allows users to customize documentation standards to their specific requirements and ensure that standards are enforced, with support for tracking of highly technical elements such as wireless, virtualization, and server components. With the Checklists feature, users can create task lists and assign these to individual team members, with insight into task status and control over team workflows. Completion profiles provide users with insight into what information is missing and where, enabling the closing of any gaps. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 342 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.4/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Kaseya - **Location**: Miami, US - **Founded**: 2004 ## Commercial Context - **Starting Price**: $29.00 - **Pricing model**: Per User - **Pricing Details**: Terms and conditions apply. All listed prices are for a minimum of 5 users on a 36-month term. Options for 1-4 users are available on the Enterprise Plan at a higher price per user. 12- and 24-month terms are available at slightly higher prices. There will be a one-time onboarding fee. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Austria, Belgium, Canada, Cyprus, Denmark, Estonia, Finland, France, Germany, Hong Kong SAR China, Ireland, Israel, Macao SAR China, Malaysia, Netherlands, New Zealand, Norway, Singapore, South Africa and 5 more ## Features - API - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Activity Tracking - Alerts/Notifications - Approval Process Control - Archiving & Retention - Asset Lifecycle Management - Asset Tracking Software - Audit Management - Audit Trail - Backup and Recovery - CRM Software - Catalog Management - Change Tracking - Checklists - Collaboration Tools - Commenting/Notes - Compliance Management ## Integrations (60 total) - Addigy - Atera - Autotask PSA - Auvik - BVoIP - Backupify - Barracuda RMM - BrightGauge - BullPhish ID - Cisco Meraki - CloudRadial - ConnectWise Automate - ConnectWise Cybersecurity Management - ConnectWise PSA - Continuum PPM ... and 45 more integrations ## Support Options - Email/Help Desk - Knowledge Base Software - Phone Support - Chat ## Category - [MSP Software](https://www.getapp.ae/directory/645/managed-service-providers-msp/software) ## Related Categories - [MSP Software](https://www.getapp.ae/directory/645/managed-service-providers-msp/software) - [Password Manager Software](https://www.getapp.ae/directory/677/password-manager/software) - [Vendor Management Software](https://www.getapp.ae/directory/993/vendor-management/software) - [IT Asset Management Software](https://www.getapp.ae/directory/325/it-asset-management/software) - [IT Management Software](https://www.getapp.ae/directory/771/it-management/software) ## Alternatives 1. 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[Syncro](https://www.getapp.ae/software/2047491/syncro) — 4.6/5 (149 reviews) ## Reviews ### "ITGlue" — 5.0/5 > **Chris** | *22 August 2023* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Integration and automation of our documentation and platforms we use. > > **Cons**: Integration challenges every integration comes with its own issue, but often we need to jump thru hoops to make the information appear congruent, and avoid duplications. > > Very good has added efficiency to our business. ----- ### "THE GO-TO documentation platform for MSPs." — 5.0/5 > **Jordan** | *9 April 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: IT Glue allows for a large amount of integrations and customization from an asset layout. > > **Cons**: Platform permissions could use an overhaul allowing for granular control without losing global consistency. > > I have worked in IT Glue for over 5 years including designing a fresh tenant and migrating 13 acquisitions of data into that primary tenant. The API is fairly easy to work with excluding documents. One gotcha about customization means that in M\&A, you will have very different version of the same concepts. ----- ### "Why I left the ITGlue family" — 3.0/5 > **Alan** | *19 May 2023* | Information Technology & Services | Recommendation rating: 2.0/10 > > **Pros**: In the beginning, it really forced upon us a culture of creating useful documentation. > > **Cons**: ITGlue did help my business with documentation and business practices in the beginning. But, as my company matured, I questioned its value of not being fully enlisted in the Kaseya ecosystem, where most development went toward. Kaseya's business practices became apparent - lots of talk/promises with minimal action. It might be different if I entirely bought into the Kaseya ecosystem, but that was not my experience.However, I am still getting notices concerning items I voted on within the ideas pages with hundreds of upvotes (which many have had for over 5 years) and little to no action taken against these items. Also, in many cases, the ITGlue staffers argue against the use cases people propose, saying that is not how it is done but, at the same time, not offering any feasible workarounds.Additionally, Kaseya's approach, as well as respect toward the community, is severely lacking. Just ask many well-respected security vendors who have spoken up about issues/concerns and the backlash/punishment they have received in return. This is not how the MSP community works.If you are fully committed to the Kaseya ecosystem, this might be a different story; but it's not how I have chosen to do business, and I do not believe they are true partners of mine. Your experience may differ, but the many people I have talked to all share similar stories. > > In the long run, I believe ITGlue was not a good partner for us ----- ### "Happy to use" — 5.0/5 > **Eli** | *26 May 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Password management and collaboration are the things I have enjoyed.i have had a lot of experience with these and im happy. > > **Cons**: It requires a lot of patience to get set up. Each client requires a lot of manual entry. I hope there is a new product to put data in. > > It’s been a positive experience as it helps me keep track of all the passwords. So I know how to get in and things aren’t lost or held in a csv. ----- ### "Excellent, mature documentation system" — 4.0/5 > **Lowell** | *11 February 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: It's got most of the features we need, good integrations, and very good role-based security. > > **Cons**: It lacks document tagging, and the rich text controls seem to have two different/conflicting settings for headings with regard to how they show up when used (i.e., different HTML style headings whether you're using the control at the top of the section, or the one that appears when you select text). > > It's been transformitive to move our documentation from OneNote back into a structured documentation system. We used to have one years ago but it was shut down by the company that acquired it. Now we're also using it to document all of our internal processes in the business (i.e., sales, accounting, etc.) not just technical processes. ----- Page: 1 / 15\ Next: [Next page](https://www.getapp.ae/software/113707/itglue?page=2) ## Links - [View on GetApp](https://www.getapp.ae/software/113707/itglue) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data