EngageBay

EngageBay

Integrated sales & marketing software for growing teams

4.6/5 (52 reviews)

EngageBay Overview

What is EngageBay?

EngageBay is an all-in-one marketing software which combines lead generation, email marketing, marketing automation, CRM, and social media engagement. Designed to help businesses to acquire, engage, nurture, and close leads, EngageBay allows users to create email campaigns and automate marketing processes and sales funnels. The cloud-based platform can be used to aid with growing leads, creating and automating the distribution of email marketing content, and managing customer relationships using the in-built CRM.

The unified marketing suite within EngageBay provides businesses with the tools to design, manage, and run customized marketing campaigns. Email campaigns can be built using the range of pre-designed email templates, or made from scratch using the drag & drop interface. Custom images, text, layout, share buttons, and more, can be added to email marketing templates in order to create a branded message to engage new or existing customers. EngageBay facilitates customer segmentation, defined by conditional metrics such as age, location, type of customer, purchase history, and more, in order to target specific subsets of users. Marketing campaigns can be automated by defining workflows and funnels, as well as setting up triggers based on customer actions. Custom web forms can be created and added to business websites to capture leads, and landing pages can be built to optimize clicks and conversions.

EngageBay offers an in-built CRM to help users organize their business contacts, manage relationships, and track pipelines. With both marketing and sales teams working within EngageBay, leads and contacts can be guided seamlessly through the sales pipeline using just one synchronous platform. Contacts can be managed with tools for creating contact lists, searching within the contact database, storing interaction history, activity logging, and more. With EngageBay, users are able to gain visibility into the sales pipeline and track the status of every deal in real time.

EngageBay Overview

Pricing

Starting from
$9.99/month

Pricing options

Free Trial
Free
Subscription
Value for money

Basic: $6.99/month paid yearly (or $9.99/month when paid monthly) for 15,000 contacts and 10,000 emails per month

Growth: $23.99/month paid yearly (or $29.99/month when paid monthly) for 50,000 contacts and 25,000 emails per month

Pro: $63.99/month paid yearly (or $79.99/month when paid monthly) for unlimited contacts and 50,000 emails per month


EngageBay Features

Devices
Business size
S M L
Markets
Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America
Supported Languages
English

Screenshots

EngageBay screenshot: View all contact details within the customer database and view activity logs, contact history, tasks, and more
EngageBay screenshot: View all contact details within the customer database and view activity logs, contact history, tasks, and more EngageBay screenshot: Create a custom landing page for marketing campaigns in order to optimize conversions EngageBay screenshot: Create a fully custom landing page or adapt one of the pre-existing templates EngageBay screenshot: Generate leads by embedding forms into the business website EngageBay screenshot: Manage contacts within a client database, and filter to find specific types of customer EngageBay screenshot: Generate email broadcasts to reach larger audiences, and track engagement EngageBay screenshot: Create custom workflows in order to automate marketing content delivery EngageBay screenshot: Manage the design, style, text, and settings of web forms

EngageBay Reviews

EngageBay Reviews

Overall rating
4.6
/
5
Excellent
33

Very good
18

Average
1

Poor
0

Terrible
0

Value for Money
4.9
Features
4.7
Ease of Use
4.6
Customer Support
4.9
98% recommended this app
Muhammad I.

One of the best CRMs with support that understands you

Email marketing and sales activities have never been easier and EngageBay has done it easier.

This application not only gives me the lead magnet that can make it easier for me to get new customers but also gives me the ability to engage them with marketing activities to make them loyal customers with all the features in this CRM.


Pierpaolo V.

I've tried it, but now it's our official automation platform...

I have tried other platforms, also spending a lot of money on assestment (hubspot, sharpspring, active campaign, etc...).

Some of them have too high prices, others don't seem to listen to the request for new features, still others the support is slow to respond.

In all the cases I tried something was missing: for EngageBay nothing is missing and the costs are very affordable (it also includes a free version to let my customers try the product).


Cara O.

Not All it was cracked up to be

The experience with EngageBay was not good and I got my money back after seeing the issues.


John H.

A good marketing automation platform

Engagebay is well suited for our small business which is developing rapidly. For about 3 months of using Engagebay, the service significantly improved its efficiency, helped optimize marketing and increase sales. The tool allowed us to do serious marketing analytics.


Kernan M.

Clean interface and Support very responsive...

So far so good. I feel that all my lead generation activities will be taken cared of.


Muhammad I.
Industry: Information Technology & Services
Company size: 2-10 Employees

One of the best CRMs with support that understands you

Used Daily for 1-5 months
Reviewed on 20/12/2018
Review Source: Capterra

Email marketing and sales activities have never been easier and EngageBay has done it easier.

This application not only gives me the lead magnet that can make it easier for me to get new customers but also gives me the ability to engage them with marketing activities to make them loyal customers with all the features in this CRM.

Pros

To be honest, I just met CRM who can understand what I need to make my small business will promising to grow in the future and I can get it when using EngageBay.

EngageBay gives me the best experience to run Email Marketing and Sales activities on one platform.

Reps help me to achieve what I need with the best support that can't I imagine before.

Cons

What I dislike is, that I always get the best answers I need and make them use them as one of my favourite CRM applications.

Automation on Email Marketing need more improvement.

Response from EngageBay

Thanks for your feedback Ilham. We are pleased to have patrons like you who like our product. We are constantly working towards making EngageBay the best marketing and sales automation platform for growing businesses.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Pierpaolo V.
Industry: Marketing & Advertising
Company size: 2-10 Employees

I've tried it, but now it's our official automation platform...

Used Daily for 6-12 months
Reviewed on 20/02/2020
Review Source: Capterra

I have tried other platforms, also spending a lot of money on assestment (hubspot, sharpspring, active campaign, etc...).

Some of them have too high prices, others don't seem to listen to the request for new features, still others the support is slow to respond.

In all the cases I tried something was missing: for EngageBay nothing is missing and the costs are very affordable (it also includes a free version to let my customers try the product).

Pros

Quick and easy to use. All very easy.
It has everything we need (integration, mail automation, sales automation, lead generation, Android and Ios apps, support ticket e chat for visitors, etc...).

Cons

It is not possible to program post social (at the moment you can only monitor your profiles, although technical support has assured me that it is in their roadmap).

Maybe the pricing model needs to be improved by including web analytics per user in the basic version and offering a monthly block of "no branded" emails.

Response from EngageBay

Thanks for the review and feedback Pierpaolo Villano.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Cara O.
Industry: Marketing & Advertising
Company size: 2-10 Employees

Not All it was cracked up to be

Used Other for 1-5 months
Reviewed on 31/10/2019
Review Source: Capterra

The experience with EngageBay was not good and I got my money back after seeing the issues.

Pros

The suite of tools is good and the fact it is integrated with many tools in one was helpful. It did however have issues.

Cons

I could not upload videos that I needed for my landing pages. They said they were fixing that but asked for my money back as their customer service could not help and would not accommodate a discount for the issue. It made no sense that they rather lose a customer totally than provide a discount so that to me suggested bad business and support in the future.

Response from EngageBay

Hi Cara, we are sorry to know about the experience. Let me have our support team reach out to you and get this addressed. Thanks for letting us know.

Rating breakdown

Ease of Use

Likelihood to recommend: 5.0/10

John H.
Industry: Consumer Goods
Company size: 13-50 Employees

A good marketing automation platform

Used Daily for 1-5 months
Reviewed on 16/10/2018
Review Source: Capterra

Engagebay is well suited for our small business which is developing rapidly. For about 3 months of using Engagebay, the service significantly improved its efficiency, helped optimize marketing and increase sales. The tool allowed us to do serious marketing analytics.

Pros

As a strong email marketing and automation tool, Engagebay provides to create simple HTML emails, nurture campaigns and scoring programs that provide your sales team with better overall leads. Great ease of use for the creation of campaigns. The workflows allow automating manual activities that speed up your work.

Cons

Everything has worked really well. The user experience isn't entirely intuitive but I feel like they are constantly updating it and making it better.

Response from EngageBay

Thanks for the review. We are working hard to make EngageBay as the most simple and affordable all-in-one marketing and sales software for growing companies.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Kernan M.
Industry: Computer & Network Security
Company size: 13-50 Employees

Clean interface and Support very responsive...

Used Daily for 1-5 months
Reviewed on 15/12/2018
Review Source: Capterra

So far so good. I feel that all my lead generation activities will be taken cared of.

Pros

So far the functions available are all a must for a marketer... Contacts, Forms, Landing Pages and Email Campaigns/Automation => all you need to gowth hack any business. The landing page creator is what I like most - all is just drag and drop and no technical knowledge required.

Cons

There was one instance that my account was suddenly downgraded to a free plan... But the support team was fast enough to upgrade my account back in just a few minutes. So far I do not see any red flags.

Response from EngageBay

Thanks Kernan for your feedback. We are pleased to have clients like you who are keeping us motivated in improving the platform constantly.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.9/10
Based on 52 user ratings
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EngageBay Pricing

EngageBay Pricing

Starting from
$9.99/month
Free Trial
Free
Subscription
Value for money

Basic: $6.99/month paid yearly (or $9.99/month when paid monthly) for 15,000 contacts and 10,000 emails per month

Growth: $23.99/month paid yearly (or $29.99/month when paid monthly) for 50,000 contacts and 25,000 emails per month

Pro: $63.99/month paid yearly (or $79.99/month when paid monthly) for unlimited contacts and 50,000 emails per month

Basic: $6.99/month paid yearly (or $9.99/month when paid monthly) for 15,000 contacts and 10,000 emails per month

Growth: $23.99/month paid yearly (or $29.99/month when paid monthly) for 50,000 contacts and 25,000 emails per month

Pro: $63.99/month paid yearly (or $79.99/month when paid monthly) for unlimited contacts and 50,000 emails per month

Value for Money
4.9/5
Based on 52 user ratings
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EngageBay Features

EngageBay Features

A/B Testing
API
Activity Dashboard
Automatic Notifications
Campaign Analysis
Campaign Management
Campaign Segmentation
Content Management
Customizable Branding
Customizable Templates
Data Import/Export
Drag & Drop Interface
Email Marketing Management
Engagement Analytics
Monitoring
Multi-Channel Marketing
Real Time Analytics
Reporting & Statistics
Social Media Integration
Third Party Integration
Features
4.7/5
Based on 52 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for EngageBay

Additional information for EngageBay

Key features of EngageBay

  • Activity tracking
  • Analytics/ROI tracking
  • Automated publishing
  • Automatic reminders
  • Behavior tracking
  • Click-through tracking
  • Contact history
  • Contact import/export
  • Contact management
  • Content management
  • Conversion rate optimization
  • Conversion tracking
  • Custom fields
  • Custom forms
  • Custom landing pages
  • Customer segmentation
  • Customizable CTAs
  • Customizable templates
  • Data synchronization
  • Drag & drop interface
  • Drip email marketing
  • Dynamic content
  • Email marketing
  • Email templates
  • Email tracking
  • Event triggered actions
  • Landing page templates
  • Lead generation
  • Marketing automation
  • Marketing calendar
  • Mass email delivery
  • Multi-account management
  • Multivariate testing
  • Posts scheduling
  • Real time editing
  • Sales intelligence
  • Sales reporting
  • Social marketing
  • Social media integration
  • Subscriber management
  • Task management
  • Task scheduling
  • Third party integration
  • To-do list
  • Visitor identification
  • Visitor tracking
  • WYSIWYG editor
  • Workflow management

Benefits

  • Automate all marketing processes and sales funnels in minutes through a complete suite of marketing tools available through a simple integrated software.

  • Convert web visitors into leads by creating custom web forms and landing pages. Capture contact information with forms that pop-up as a web visitor opens or leaves the page, and offer subscription opt-ins with requests for email addresses.

  • Get complete view of every customer within EngageBay by tracking every communication. Access all emails exchanged, calls made and track all web visitor activity to gain meaningful insights.

  • Create marketing campaigns using one of the pre-built EngageBay templates, which can be customized to fit with company branding, or create email campaigns from scratch using the drag & drop, WYSIWYG editor.

  • Use the reporting module to generate reports and analytics on sales figures, and customize reports to analyze data in a meaningful way. Reports can also be generated on engagement in order to identify which marketing content is performing well.

  • EngageBay FAQs

    EngageBay FAQs

    Below are some frequently asked questions for EngageBay.

    Q. What type of pricing plans does EngageBay offer?

    EngageBay offers the following pricing plans:

    Starting from: $9.99/month

    Pricing model: Free, Subscription

    Free Trial: Available

    Basic: $6.99/month paid yearly (or $9.99/month when paid monthly) for 15,000 contacts and 10,000 emails per month Growth: $23.99/month paid yearly (or $29.99/month when paid monthly) for 50,000 contacts and 25,000 emails per month Pro: $63.99/month paid yearly (or $79.99/month when paid monthly) for unlimited contacts and 50,000 emails per month

    Q. What are the main features of EngageBay?

    EngageBay offers the following features:

    • Activity tracking
    • Analytics/ROI tracking
    • Automated publishing
    • Automatic reminders
    • Behavior tracking
    • Click-through tracking
    • Contact history
    • Contact import/export
    • Contact management
    • Content management
    • Conversion rate optimization
    • Conversion tracking
    • Custom fields
    • Custom forms
    • Custom landing pages
    • Customer segmentation
    • Customizable CTAs
    • Customizable templates
    • Data synchronization
    • Drag & drop interface
    • Drip email marketing
    • Dynamic content
    • Email marketing
    • Email templates
    • Email tracking
    • Event triggered actions
    • Landing page templates
    • Lead generation
    • Marketing automation
    • Marketing calendar
    • Mass email delivery
    • Multi-account management
    • Multivariate testing
    • Posts scheduling
    • Real time editing
    • Sales intelligence
    • Sales reporting
    • Social marketing
    • Social media integration
    • Subscriber management
    • Task management
    • Task scheduling
    • Third party integration
    • To-do list
    • Visitor identification
    • Visitor tracking
    • WYSIWYG editor
    • Workflow management

    Q. Who are the typical users of EngageBay?

    EngageBay has the following typical customers:

    Freelancers, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does EngageBay support?

    EngageBay supports the following languages:

    English

    Q. What type of pricing plans does EngageBay offer?

    EngageBay has the following pricing plans:

    Free, Subscription

    Q. Does EngageBay support mobile devices?

    We do not have any information about what devices EngageBay supports

    Q. What other apps does EngageBay integrate with?

    EngageBay integrates with the following applications:

    Facebook, Google Contacts, Google Drive, Gravity Forms, Intercom, Mailchimp, Salesforce App Cloud, Shopify, Zapier, Zendesk

    Q. What level of support does EngageBay offer?

    EngageBay offers the following support options:

    Knowledge Base, Online Support, Phone Support, Video Tutorials