EngageBay CRM
About EngageBay CRM
EngageBay is an all-in-one marketing software which combines lead generation, email marketing, marketing automation, CRM, and social media engagement. Designed to help businesses to acquire, engage, nurture, and close leads, EngageBay allows users to create email campaigns and automate marketing processes and sales funnels. The cloud-based platform can be used to aid with growing leads, creating and automating the distribution of email marketing content, and managing customer relationships using the in-built CRM.
The unified marketing suite within EngageBay provides businesses with the tools to design, manage, and run customized marketing campaigns. Email campaigns can be built using the range of pre-designed email templates, or made from scratch using the drag & drop interface. Custom images, text, layout, share buttons, and more, can be added to email marketing templates in order to create a branded message to engage new or existing customers. EngageBay facilitates customer segmentation, defined by conditional metrics such as age, location, type of customer, purchase history, and more, in order to target specific subsets of users. Marketing campaigns can be automated by defining workflows and funnels, as well as setting up triggers based on customer actions. Custom web forms can be created and added to business websites to capture leads, and landing pages can be built to optimize clicks and conversions.
EngageBay offers an in-built CRM to help users organize their business contacts, manage relationships, and track pipelines. With both marketing and sales teams working within EngageBay, leads and contacts can be guided seamlessly through the sales pipeline using just one synchronous platform. Contacts can be managed with tools for creating contact lists, searching within the contact database, storing interaction history, activity logging, and more. With EngageBay, users are able to gain visibility into the sales pipeline and track the status of every deal in real time.
Key benefits of EngageBay CRM
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Reviews
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- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
A dizzying array of tools in a nice, integrated package
Reviewed on 01/06/2024
Overall it's been quite nice. It is an incredibly capable platform with lots of room to grow into.
Overall it's been quite nice. It is an incredibly capable platform with lots of room to grow into.
Pros
The simplicity of connecting the API, the tracking tools, and the way that it manages to somehow pull together all the complex features needed into a single package and somehow make it appear that it's less complex than it really is. The capabilities here are astounding, but if the more complex things aren't needed, the system remains simple and straightforward.
Cons
It would be nice to be able to hide the links, tabs, and menus to things that aren't being used and re-add them if we decided to use them later. Also, the social media marketing only covers Facebook, Twitter, and Instagram. I'd really like to have a much wider selection.
Reasons for Choosing EngageBay CRM
I was actually testing both simultaneously having ruled out several others already. This platform is just much easier to get going on with far less customization needed. But the ability to customize is there if I do need it.Switched From
Zoho OneReasons for Switching to EngageBay CRM
It's a powerful platform with simple payment structure- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Pleasantly Surprised
Reviewed on 17/07/2024
I've used this platform for about 6 months now. Once I got passed the warmup process there have...
I've used this platform for about 6 months now. Once I got passed the warmup process there have been no limits. I highly recommend it.
Pros
I like the platform overall. I went in just expecting an email platform but have gotten so much more out of it. The landing pages and ability to bring in my own coding into their platform has saved lots of time for me. Their customer service is top notch and responsive.
Cons
It's not the BEST platform out there. And it's priced that way. No knock against it at all. The best platforms out there cost a fortune. This is the best bang for your buck you'll get anywhere bar none. If money is no object go someplace else. Pound for pound eEngagebay is the real deal.
Reasons for Choosing EngageBay CRM
Both Brevo and Constant Contact had poor customer service. Their product was too limited and when you really wanted to use features in the product they had a new bundle for you to purchase. They were honest and their sales tactics were offensive.Reasons for Switching to EngageBay CRM
Mostly price but I could have went either way as I do like Moosend and Klaviyo and have used them in other capacities in the past.- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
DON'T BUY THIS SYSTEM!
Reviewed on 31/10/2024
As an example, the system is totally useless, I have spent two weeks trying to get by all the non...
As an example, the system is totally useless, I have spent two weeks trying to get by all the non logic functions and bugs to even send a newsletter. I can't even filter on the objects attached to a contact.
The Sync with Hubspot was a scam, we spent 20000€ to get our data over from Hubspot.
Pros
Nothing
Cons
Everything
Response from EngageBay
Hi Jerker,
I'm sorry to hear about your experience. Until the account is warmed up, we have a limit on how many emails you can send, just to ensure your domain reputation does not get impacted. Also, may I know what the issue was with the sync and who you paid the money to? We do not see any additional payments other than the subscription cost.
- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
EngageBay - The only CRM you need
Reviewed on 09/12/2024
It is a quite good and satisfying CRM out of all the platforms out there!
It is a quite good and satisfying CRM out of all the platforms out there!
Pros
It is really easy to use CRM! Would recommend this to any user.
Cons
I didn't like the UI of the platform initially, but it proved to be very efficient
Alternatives Considered
HubSpot Marketing HubReasons for Choosing EngageBay CRM
Due to the pricing of the other products vs ease and usability of engagebaySwitched From
Salesforce Sales CloudReasons for Switching to EngageBay CRM
Pricing, ease of usage, adaptability and the functionality- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
The best CRM I've ever used
Reviewed on 02/08/2024
I have been able to do everything i need plus more in engagebay and the guys on the helps desk are...
I have been able to do everything i need plus more in engagebay and the guys on the helps desk are awesome
Pros
I like pretty much everything about engagebay
Cons
i cannot put my similar automations into folders.
i cannot search automations in the search bar
Automations do not allow date finder however there is a work around for this so its not too much of a problem
Reasons for Choosing EngageBay CRM
after about a year or 2 of being a customer i started constantly having trouble and the customer service was rude and unhelpful.Switched From
Agile CRMReasons for Switching to EngageBay CRM
it seemed to do everything i needed and more and was so much cheaperEngageBay CRM FAQs
Below are some frequently asked questions for EngageBay CRM.Q. What type of pricing plans does EngageBay CRM offer?
EngageBay CRM offers the following pricing plans:
- Starting from: $14.99/month
- Pricing model: Free Version, Subscription
- Free Trial: Not Available
Basic: $14.99/user/ month (paid monthly) or $12.29/user/month (paid yearly) or $10.79/user/month (paid biennially) Growth: $49.99/user/month (paid monthly) or $40.99/user/ month (paid yearly) or $35.99/user/month (paid biennially) Pro: $79.99/user/month (paid monthly) or $65.59/user/ month (paid yearly) or $57.59/user/month (paid biennially)
Q. Who are the typical users of EngageBay CRM?
EngageBay CRM has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500
Q. What languages does EngageBay CRM support?
EngageBay CRM supports the following languages:
English
Q. Does EngageBay CRM support mobile devices?
EngageBay CRM supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does EngageBay CRM integrate with?
EngageBay CRM integrates with the following applications:
BulkSMS, CallHippo, Docusign, Exotel, Google Contacts, Google Drive, Gravity Forms, Gupshup, HubSpot CRM, Intercom, Jotform, JustCall, LinkedIn for Business, Mailchimp, Mailgun, Make, Meta for Business, MightyCall, Pabbly Connect, Plivo, RT DocuSign, RingCentral Contact Center, Salesforce Platform, SendGrid, Shopify, Stripe, Teachable, Twilio, Xero, Zapier, Zendesk Suite
Q. What level of support does EngageBay CRM offer?
EngageBay CRM offers the following support options:
Email/Help Desk, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
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