SuperOffice CRM
CRM software for sales, marketing & customer service teams
4.2 /5 (122 reviews) Write a Review!SuperOffice CRM Overview
What is SuperOffice CRM?
SuperOffice CRM is a customer relationship management software designed to help businesses find, capture, and retain customers. As a cloud-based solution SuperOffice CRM allows users to manage customer relationships anywhere, anytime, from any device.
Key SuperOffice CRM functionalities include company and contact management, calendar and activity management, project and document management, emails and mailings. SuperOffice CRM provides users with all the tools they need to manage their sales pipelines, marketing campaigns, and customer support services.
Sales tools including sales guides, quote management, dashboards and reports fully equip sales teams to reach their targets by allowing data driven decisions and working in more structured and effective ways.
Marketing tools such as form building, personalized communication, bounce handling and target lists help marketeers to create and run professional and successful campaigns, enhancing conversion rates.
Meanwhile service teams benefit from a ticket management system that not only ensures no query goes unnoticed but one that automatically routes and escalates enquires accordingly – making sure every enquiry is dealt with by the right person at the right time.
SuperOffice CRM also offers integrations with a catalog of standard apps (including GSuite, Office 365, eMarketeer, Visma) and modules that expand the solution to provide even more ways to work productively and collaboratively.
SuperOffice CRM Overview
Pricing
Pricing options
Standard CRM: €45/user/month, billed annually.
Marketing: €56/user/month, billed annually.
Sales: €56/user/month, billed annually.
Service: €56/user/month, billed annually.
Complete CRM: €66/user/month, billed annually.
SuperOffice CRM Features
Media
SuperOffice CRM Reviews
SuperOffice CRM Reviews
It really is the most user friendly CRM that you can imagine.
Insight and overview in all processes, pre-sales and after-sales. Better and more personal communication with prospects and customers.
You can almost say it 'runs the company'!
We run the business on SuperOffice, dealing with customer communications (incoming and outgoing) and sales pipeline management, but most importantly the event management using the projects area.
Stellar CRM
SuperOffice has been a great hub for collecting, organizing and making sense of valuable contact data and insights, whilst providing all the features and tools needed to manage information about people, projects, relations and other aspects that are important to our line of business.
The CRM for SME business
Working in a manufacturing SME, I used SuperOffice for over 12-years and it was the backbone of the sales and marketing functions. I have since moved on and set my own business up and have continued using SuperOffice.
The service and support is excellent and questions are answered very quickly. It’s the perfect solution for my business.
Compare overall rating with alternatives
Compare with alternatives
It really is the most user friendly CRM that you can imagine.
Pros
User interface is great. Very easy to use and administer. Users can work with the CRM functions within a few hours.
Integration with Office applications and Office 365 is more than perfect. You can use Outlook like you always did and still your emails are stored in CRM linked to the right customer and project.
I love the fact that you never really have to search for anything. All parts of the application are never more than two clicks away.
Cons
Only one thing that bothers me using SuperOffice: the standard reports are very basic. We use the dashboards a lot -they are great- and there are some Apps in their own app store that allow us to generate the reports we need.
You can almost say it 'runs the company'!
We run the business on SuperOffice, dealing with customer communications (incoming and outgoing) and sales pipeline management, but most importantly the event management using the projects area.
Pros
I like the fact that we can out every process in to the CRM, from sales to event management, data capture and enquiry management.
Cons
The Community needs a bit of work adding more complex resources in, but as a starter guide is useful and support do assist.
Super Office My Experience
Pros
I like the layout, it is easy to read from the screen, and you get a good overview.
The program has a lot of useful functions, if you get some help to find them! I have used the support a lot and they are very helpful.
Cons
It is diffucult to navigate in the programme. Some functions are hard to find. I miss some kind of file system for documents. I have had a lot of issues with editing documents, the function for check in and check out does not complete working.
Stellar CRM
SuperOffice has been a great hub for collecting, organizing and making sense of valuable contact data and insights, whilst providing all the features and tools needed to manage information about people, projects, relations and other aspects that are important to our line of business.
Pros
It is reliable, easy to implement and use and optimizes all our contacts, relationships, projects, tasks etc.
Cons
Perhaps the marketing module should be included in the base package.
The CRM for SME business
Working in a manufacturing SME, I used SuperOffice for over 12-years and it was the backbone of the sales and marketing functions. I have since moved on and set my own business up and have continued using SuperOffice.
The service and support is excellent and questions are answered very quickly. It’s the perfect solution for my business.
Pros
The system is very intuitive and straight forward to use. Customisation is simple to administer yourself - there are also lots of really useful how-to guides and training videos available too.
Aside of the ‘usual’ CRM bits, the stand out functionality for me is the document management side of SuperOffice. You are able to archive pretty much any format of document straight into the system against the individual contact; whether a phone call, quote, email, letter, spreadsheet, etc. You have full traceability of all customer and prospect contact.
Cons
Mmm, I am genuinely struggling to find anything that I would consider to be a con of this system!
Compare user recommendation rating with alternatives
Compare with alternatives
SuperOffice CRM Pricing
SuperOffice CRM Pricing
Standard CRM: €45/user/month, billed annually.
Marketing: €56/user/month, billed annually.
Sales: €56/user/month, billed annually.
Service: €56/user/month, billed annually.
Complete CRM: €66/user/month, billed annually.
Standard CRM: €45/user/month, billed annually.
Marketing: €56/user/month, billed annually.
Sales: €56/user/month, billed annually.
Service: €56/user/month, billed annually.
Complete CRM: €66/user/month, billed annually.
Compare value for money rating with alternatives
Compare with alternatives
SuperOffice CRM Features
SuperOffice CRM Features
Compare features rating with alternatives
Compare with alternatives
Categories
Additional information for SuperOffice CRM
Additional information for SuperOffice CRM
Key features of SuperOffice CRM
- API
- Access management
- Activity management
- Apps & integrations
- Automated alerts
- Automatic routing & escalation
- Availability management
- Bounce handling
- Bulk update management
- Business intelligence
- Calendar synchronization
- Call logging
- Campaign management
- Chat
- Collaboration tools
- Company management
- Consent management
- Contact import/export
- Customer account management
- Customer portal
- Data encryption
- Document management
- Email templates
- Forms management
- GDPR compliance
- Help desk management
- Inbox management
- Incident management
- Incoming call management
- Interaction tracking
- Keyword filters
- Lead age tracking
- Link triggers
- Macros
- Microsoft Office integration
- Mobile CRM
- Periodic reporting
- Personalized 'thank you' pages
- Personalized newsletters
- Prioritizing
- Privacy data lifecycle management
- Project management
- Project planning
- Queue management
- Quote management
- Reporting & analytics
- Rich content management
- Sales activity tracking
- Sales guide
- Search functionality
- Segmentation
- Shared database
- Subscription management
- Targeted follow-up actions
- Ticket management
- To-do lists
- Tracking features
Benefits
SuperOffice CRM FAQs
SuperOffice CRM FAQs
Below are some frequently asked questions for SuperOffice CRM.
Q. What type of pricing plans does SuperOffice CRM offer?
SuperOffice CRM offers the following pricing plans:
Starting from: €45.00/month
Pricing model: Subscription
Free Trial: Available
Standard CRM: €45/user/month, billed annually. Marketing: €56/user/month, billed annually. Sales: €56/user/month, billed annually. Service: €56/user/month, billed annually. Complete CRM: €66/user/month, billed annually.
Q. What are the main features of SuperOffice CRM?
SuperOffice CRM offers the following features:
- API
- Access management
- Activity management
- Apps & integrations
- Automated alerts
- Automatic routing & escalation
- Availability management
- Bounce handling
- Bulk update management
- Business intelligence
- Calendar synchronization
- Call logging
- Campaign management
- Chat
- Collaboration tools
- Company management
- Consent management
- Contact import/export
- Customer account management
- Customer portal
- Data encryption
- Document management
- Email templates
- Forms management
- GDPR compliance
- Help desk management
- Inbox management
- Incident management
- Incoming call management
- Interaction tracking
- Keyword filters
- Lead age tracking
- Link triggers
- Macros
- Microsoft Office integration
- Mobile CRM
- Periodic reporting
- Personalized 'thank you' pages
- Personalized newsletters
- Prioritizing
- Privacy data lifecycle management
- Project management
- Project planning
- Queue management
- Quote management
- Reporting & analytics
- Rich content management
- Sales activity tracking
- Sales guide
- Search functionality
- Segmentation
- Shared database
- Subscription management
- Targeted follow-up actions
- Ticket management
- To-do lists
- Tracking features
Q. Who are the typical users of SuperOffice CRM?
SuperOffice CRM has the following typical customers:
Mid Size Business
Q. What languages does SuperOffice CRM support?
SuperOffice CRM supports the following languages:
Chinese (Simplified), Czech, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Norwegian, Polish, Russian, Spanish, Swedish
Q. What type of pricing plans does SuperOffice CRM offer?
SuperOffice CRM has the following pricing plans:
Subscription
Q. Does SuperOffice CRM support mobile devices?
SuperOffice CRM supports the following devices:
Android, iPhone, iPad
Q. What other apps does SuperOffice CRM integrate with?
SuperOffice CRM integrates with the following applications:
24SevenOffice, Clear Books Accounting, Dixa, Dynamics 365, Echobot, Google Workspace, LinkedIn, Microsoft 365, Microsoft Dynamics 365 Business Central, SalesScreen
Q. What level of support does SuperOffice CRM offer?
SuperOffice CRM offers the following support options:
Phone Support, Online Support, FAQs, Forum, Knowledge Base, Video Tutorials
Insight and overview in all processes, pre-sales and after-sales. Better and more personal communication with prospects and customers.