Datagate
About Datagate
Datagate is a SaaS, telecom billing solution for MSPs that sell UCaaS, VoIP, mobile voice & data services under their own brand. Datagate integrates with popular software systems that MSPs use including ConnectWise Manage, Autotask, Halo PSA, QuickBooks, Xero, Stripe, Authorize.net and others. Suitable for MSPs in USA, Canada, UK, Australia and New Zealand; Datagate & partners handle all telecom tax & compliance requirements.
Key benefits of Datagate
• Datagate can be integrated with ConnectWise Manage, Autotask or Halo PSA, as well as accounting systems such as Quickbooks or Xero, allowing users to share data with the applications they already use.
• The optional white-label customer portal lets MSPs provide their clients with access to their usage data and invoices through a branded interface.
• Integration with the CCH SureTax calculation engine ensures that applicable telecommunications taxes are calculated accurately for customers located in multiple tax jurisdictions.
• Datagate allows MSPs to manage pricing and billing for a range of telecommunications services including unified communications, cellular, VoIP, tolls, data plans, and more.
• Service usage data is gathered and aggregated from multiple sources, providing users with a unified data format for rating, pricing, and bundling communications services.
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Reviews
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- Industry: Computer & Network Security
- Company size: 11–50 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
TTC's review of datagate
Reviewed on 17/01/2025
Very positive. [sensitive content hidden]is excellent, patient, and very knowledgeable.
Very positive. [sensitive content hidden]is excellent, patient, and very knowledgeable.
Pros
Well designed, good interface, and capable.
Cons
Inability to design invoices based on templates. Must submit change requests to DG.
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Very pleased so far
Reviewed on 08/05/2024
Great so far! Implementation was great, and Sogol was extremely helpful in assisting us with the...
Great so far! Implementation was great, and Sogol was extremely helpful in assisting us with the integration setup between ConnectWise/ WisePay.
Pros
Ease of use. Simple setup. Integration with our other softwares!
Cons
Manual invoicing process and lack of real-time payment information to flow into system.
Reasons for Choosing Datagate
Customer login issues, and lack of integration with Connectwise.Switched From
Rev.io BillingReasons for Switching to Datagate
The ability to integrate with all of our other softwares, and the relationship with CSI, our tax consultant, so tax mapping and setup would not be an overwhelming setup process. I also appreciated that Datagate offers QBO discounts.- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great setup staff
Reviewed on 06/02/2024
Pros
Quickbooks integration. [sensitive content hidden]
provided great on-boarding experience
Cons
there is nothing i did not like .
Response from Datagate
Thank you for your review and for highlighting our seamless QuickBooks integration and onboarding experience Frank! We're happy to hear you found everything to your liking and appreciate your support.
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Early Days, but Overall Very Pleased!
Reviewed on 15/11/2022
Our experience so far has been overwhelmingly positive - we are excited to see where our partnership...
Our experience so far has been overwhelmingly positive - we are excited to see where our partnership leads!
Pros
The onboarding process was so smooth, and our project manager was incredibly helpful in the process. We were able to take on the process of invoicing and managed to update our customer records in the process. The process to generate invoicing is one of the easiest we have found, and it has made things much more convenient to review and approve items.
Cons
Our ConnectWise integration continues to run very slow, and can be sporadic. We haven't been able to identify the issue, which can sometimes cause concern as the updates we have made in our CRM are not showing in the billing platform. This can, and has, been overcome by manually syncing but can be frustrating. Additionally, we would like to see more options when sending or re-sending invoicing.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Datagate greatly optimized our VoIP billing!
Reviewed on 21/10/2020
Bottom line is we save a bunch of time, our customers received great traditional telephony style...
Bottom line is we save a bunch of time, our customers received great traditional telephony style bills and our vendors support and enjoy working through the Datagate platform.
Pros
We have been using Datagate for years and have found many improvements in our business processes. The primary reason we made the switch to Datagate was for our telephony/VoIP billing to sync the invoicing data to Connectwise. Prior to Datagate we had to manually enter data each month which was not scalable. We also had several monthly compliance reporting requirements that took a great deal of time to put together and Datagate’s reporting greatly simplified that process and saved us many hours per month. Last we have appreciated Datagate’s support team who do a great job of getting in meetings with us to tackle new processes or direction of our VoIP billing.
Cons
Early on we had some bumps as the Connectwise integration was built, but that was years ago and its been great since.
Reasons for Choosing Datagate
We were looking for integration to Connectwise.Switched From
Rev.io BillingResponse from Datagate
Thank you for this review Eric. We are glad to hear of your success in VoIP billing with Datagate and ConnectWise. Much appreciated.
Datagate FAQs
Below are some frequently asked questions for Datagate.Q. What type of pricing plans does Datagate offer?
Datagate offers the following pricing plans:
- Starting from: $300.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Contact Datagate for full pricing information.
Q. Who are the typical users of Datagate?
Datagate has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Datagate support?
Datagate supports the following languages:
English
Q. Does Datagate support mobile devices?
Datagate supports the following devices:
Q. What other apps does Datagate integrate with?
Datagate integrates with the following applications:
ConnectWise PSA, MYOB Business, QuickBooks Online Advanced, Xero
Q. What level of support does Datagate offer?
Datagate offers the following support options:
Email/Help Desk, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
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