--- description: Detailed reviews on Malcolm! based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare Malcolm! with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Malcolm! Reviews, Prices & Ratings | GetApp UAE 2026 --- Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/257/knowledge-management/software) > [Malcolm\!](/software/114503/malcolm) # Malcolm\! Canonical: https://www.getapp.ae/software/114503/malcolm Page: 1 / 3\ Next: [Next page](https://www.getapp.ae/software/114503/malcolm?page=2) > Malcolm\! is a no-code customer self service platform > > Verdict: Rated **4.9/5** by 36 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Malcolm\! Surface your knowledge Digitise your process Automate routine tasks Bring all your systems together Supercharge your customer experience Lower your cost per service Drive operational efficiency Reclaim your time Improve consistency Service your customers 24/7/365 Showcase your knowledge and expertise (great for SEO) Gain a competitive advantage Differentiate yourself from your competitors Reclaim your time Scale your customer service Surface as a customer portal or contextually within your existing websites, products or apps ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 36 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Acknowledgement - **Location**: London, UK - **Founded**: 2003 ## Commercial Context - **Starting Price**: £36.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 14-day free trial, no credit card required. Micro: £36 per month. Team: £60 per month. Team Plus: £120 per month. Enterprise: contact us for pricing. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Approval Process Control - Archiving & Retention - Catalog Management - Client Portal - Collaboration Tools - Commenting/Notes - Conditional Logic - Content Library - Content Management System (CMS) Software - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Templates - Data Capture and Transfer - Data Import/Export ## Integrations (15 total) - Asana - Auth0 - Dropbox Business - HubSpot CRM - Jira - Mailchimp - Mailgun - Memberstack - Mews - Slack - Trello - Twilio - Zapier - Zendesk Suite - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Knowledge Management Software](https://www.getapp.ae/directory/257/knowledge-management/software) ## Related Categories - [Knowledge Management Software](https://www.getapp.ae/directory/257/knowledge-management/software) - [Portal Software](https://www.getapp.ae/directory/464/portal/software) - [Forms Automation Software](https://www.getapp.ae/directory/589/forms-automation/software) ## Alternatives 1. [Confluence](https://www.getapp.ae/software/90949/confluence) — 4.5/5 (3692 reviews) 2. [Microsoft SharePoint](https://www.getapp.ae/software/90850/sharepoint) — 4.4/5 (5440 reviews) 3. [Notion](https://www.getapp.ae/software/132111/notion) — 4.7/5 (2760 reviews) 4. [Connecteam](https://www.getapp.ae/software/105401/connecteam) — 4.6/5 (5283 reviews) 5. [Guru](https://www.getapp.ae/software/123167/guru) — 4.8/5 (639 reviews) ## Reviews ### "Great simple knowledge base" — 5.0/5 > **Fraser** | *6 October 2020* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: Ease of use - simple set up and logical yet comprehensive process for publishing. And quick support replies. > > **Cons**: There were maybe a few too many steps that were unnecessary when publishing a standard Q \& A post. And also it would be great to be able to clone an instance into another site when you have something that is e.g. a good template. ----- ### "Love This tool\!" — 5.0/5 > **Selle** | *6 October 2020* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: I love that I can segment faq’s and create widgets and embeds. > > **Cons**: The full page ember doesn’t provide much flexibility. > > Easy to use\! ----- ### "Very powerful for its Specific task." — 5.0/5 > **Nachiket** | *6 October 2020* | Information Services | Recommendation rating: 7.0/10 > > **Pros**: Design is attractive (Specially if like to play with the colours of our choice). Customisation (Enough for me and I like it). SUPPORT team (very responsive). Many possible use cases - Malcolm can have different type of uses and if you are creative, you can do wonders with it. It comes as your assistance in information and support department. But I'm using it as a full fledged Questions and Answer Knowledge. Plus their suggest Algorithm helps best to achieve. Last but not to forget, you can they have inbuilt elements (like featured boxes) to help you promote your products of services right in knowledge base. > > **Cons**: I didn't find any. Prices for higher plans can be a Con. My Suggestion, they can increase the FAQ and Workflows limit in their lower plans. This will make Malcolm a charm. 🌟 > > Great.\!\! ----- ### "Excellent knowledge management tool" — 5.0/5 > **Morag** | *26 October 2021* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Extremely simple and functional content interface makes entering and managing content quick and straightforward. Search function is very effective so that users can access the most relevant information quickly. Building forms is quick and effective. It is also very easy to integrate with other web software. > > **Cons**: I haven't found any issues yet with in using the software. > > We have used Malcolm\! to create a community website that provides key information to residents and businesses. It allows users to access knowledge in an intuitive and straightforward way, facilitating self service. The finished site looks great. ----- ### "Incredible value for money and very powerful" — 5.0/5 > **Weber** | *15 July 2019* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Within a few hours we were able to create a whole new business proposition - this would usually have taken us months and cost us a lot of money in external web development but we were able to do everything we wanted within Malcolm\! > > **Cons**: There is quite a bit to take in at first but once you get the hang of it all is great. Support team are very helpful. > > Malcolm\! has let us build a new online proposition and attract and service those new customers. ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.ae/software/114503/malcolm?page=2) ## Links - [View on GetApp](https://www.getapp.ae/software/114503/malcolm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data